Todd Wenzel Buick GMC
Customer Reviews of Todd Wenzel Buick GMC
Review type:
Top notch service
Excellent service. Personal attention
by Judue on 08/04/2022Steve Olsen is very helpful and caring. He was kind enough to see to my grandchildren getting a snack while we we’re airing !!We couldn’t be happier that Steve provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Nothing more nothing less
by SB on 08/03/2022They have a good number of rude representatives and paid no mind to me when I was there for recall work for my car, granted I had no choice but still a poor showing on their part.Hi Walter. We are sorry that your experience didn’t quite match your expectations. We would love to know more, so that we can deliver a better experience next time. You may reach us anytime at marketing@toddwenzel.com. Again, we apologize for your negative experience and hope we can figure out what went wrong so that we can fix it. Thank you.
Customer Service Wins Again!
by Veonca Loft on 08/03/2022After the pandemic we lost track of how important customer experience is. After all it's how businesses set themselves apart from competition and how theyachieve success. I rate my experience in buying a new used vehicle a 10 out of 10.… I left overjoyed and confident I was treated as best as I could have been. As far as recommendations and future needs are concerned, I'd be honored to say Todd Wenzel cannot be beat. If you want to a great price, an amazing experience, and a firm piece of mind, go get it! Darian is who helped us. He was sincere, made us feel like family, and he set us on the path to finding a wonderful new vehicle easily. He listened and wowed us at every turn. We laughed and talked and did not feel like he was trying to vamboozle us as many sales people can do. Get your next car and the best warranty this side of the pandemic from Darian and team at Todd Wenzel! Thanks guys!!Thank you for this amazing review. Darian does an incredible job as one of our sales professionals and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. Thanks again!
Best buying experience
by David Waddell on 08/03/2022Todd Wenzel Geand Rapids was a great new truck buying experience. I buy new vehicles all the time and they are true professionals! There General Manager is second too none! They made every accommodation effortless and went the extra mile to… make sure i was completely satisfied! I traveled from NY to purchase my wife’s new Yukon Denali which was a 1,600 mile round trip and would do it again just to deal with true professionals! Simply the best!!! Highly recommend and i have dealt with dozens of dealerships throughout the country.Hi David, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to working with you in the future!
Great Service Every Time
by Pam R on 07/30/2022The service department is great. They are always able to get my car in right away. Dan Tep is super, always goes the extra mile.We couldn’t be happier that Dan provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Great Service
by Wayne Olsinski on 07/27/2022Fair pricesHi Wayne, thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
Service and more
by Mark on 07/27/2022I was pleased with the service preformed on my vehicle. As I waited for them to finish, I realized that I didn’t have enough funds to pay my bill. They then had a courtesy driver take me to my bank so I could get the funds needed. This was… above and beyond in my opinion.Hi Mark, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
Took care of my vehicle
by Lady Diesel on 07/27/2022This dealership is timely with service and keeps you updated on what is happening and in what timeframe it will happen.Thank you so much for your kind words. We appreciate you taking the time to leave us this review and we look forward to working with you again!
Sales
by Josh on 07/24/2022All of the sales representatives we worked with were very courteous and professionalHello Josh, hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
Awesome Experience
by Kevin Hatch on 07/23/2022Great, quick, no nonsense transaction. Rosa was great to work with in Finance! Thanks for everything!!We couldn’t be happier that Rosa provided you with a great experience. She is a true asset and we are lucky to have her on the Todd Wenzel team.
Did not fix any of the issues
by Courtney on 07/23/2022I took my car in for 4 issues and not one was fixed. I was told everything was normal. I might believe that if I had had these issues from the start but they have all developed recently. Errors popping up every time I turn the car on, loud… beeping noise when the car runs, and gets even louder when the blinker is turned on, plus a transmission issue where it revs too much and sounds awful when going from a stop. Overall very dissatisfied. Will not take my vehicle back to this location.Oil change and filter
by Jl on 07/22/2022Fully staffed. Appointment on time. Clean waiting area.Hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
Satisfied with entire service
by JQ on 07/16/2022updated 07/25/2022They are a personable service team and do the best they can to help their customers every need.Did we miss something?
by BK on 07/21/2022Great service staff. They’re right there when you pull in to ask you about your vehicle. But . . . Don’t know if problem is entirely fixed. Might have to give them another call.Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
Awesome staff
by Josh and Brooke on 07/21/2022Greg Haman was awesome. After a few bumps we got everything taken care of and we got the car we wanted. The whole staff that worked with us were very helpful and friendlyThank you for this amazing review. Greg does an incredible job as one of our sales professionals and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. Thanks again!
Good Service
by NLB on 07/21/2022I used the website to setup service appointment, easy to use. Service department was very friendly and efficiently resolved my AC issue .Hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
Purchase was well worth it
by Keya on 07/21/2022From when I walked in to the purchase on my vehicle it was awesome service! The two individuals I recommend would be Mel and Rosa they are a duo that cannot be stopped from greatness fast, they do all they can for their customers highly… recommendThank you for taking the time to write about your experience. It is wonderful to hear that Mel and Rosa were able to provide you with the excellent experience we strive to provide all our customers.
Cheerful
by Grandma on 07/21/2022Great place yo buy a car everyone works well together to get you a car with no pressure.Hello Grandma! Thank you so much for your kind words. We appreciate you taking the time to leave us this review and we look forward to working with you again!
Happy!
by Susan on 07/21/2022Kevin Hatch has helped me twice now with leases. He was very easy to talk to and help me with all the questions I had along the way!!Thank you for this amazing review. Kevin Hatch does an incredible job as one of our sales professionals and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. Thanks again!
Above and beyond excellence
by Carrie M on 07/17/2022Vince in service was amazing. I had called 10 dealers in surrounding areas trying to get in to get my alarm on my truck looked at as it kept spontaneously going off. Vince was not only able to get my truck in same day but I waited a fairly… short time and they had diagnosed and fixed the issue! I’m traveling and leaving next week- they seriously were life savers and I could not be more thankful. Accommodating, friendly, efficient, thorough, and just amazing in all! Super impressed!We couldn’t be happier that Vince provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
GMC Sierra 1500
GMC Acadia
Chrysler PT Cruiser
Toyota Prius
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Hello Tom, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
by Todd Wenzel Buick GMC on 08/08/2022