Todd Wenzel Buick GMC
Customer Reviews of Todd Wenzel Buick GMC
Review type:
Top notch service
Great sales service with a smile 😃
by Pat on 06/17/2022The best at meeting all your car shopping wants, desires and needs!2022 Terrain Purchase
by First time GMC buyer on 06/16/2022Great service! Jamie Walters made our transaction very smooth- great car and outstanding service.Thank you for this amazing review. Jamie does an incredible job and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. Thanks again!
Trust and service
by Rjv on 06/12/2022Trust- a very important aspect when you bring your vehicle in for repairWe are so grateful for your kind words. Thanks for sharing your review with us and the community.
Great service
by Scott on 06/12/2022Great staff. Good service. Suggestion - provide free bottled water like FOX.Hello Scott! Thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
Have you EVER Hugged a salesman?
by R and G on 06/01/2022updated 06/13/2022Jeff, Isaiah and their manager, delivered above and beyond our expectations. We drove a vehicle, not quite our match. Reconnected after almost settlement on a different dealer We returned and ended up with much better value, and… wanted to HUG the staff. (I did cry, and I am the husband)Todd Wenzel - Great Dealership!
by Mary on 06/10/2022The dealership is honest, professional and puts the customer first. As a Women purchasing a new vehicle I felt valued and respected. Every single employee says hello to customers and goes above and beyond to ensure you feel welcomed.… I would recommend this dealership for service and for purchasing a vehicle. Todd Wenzel on 28th St Grand Rapids values their Customer!Hi Mary, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
Wonderful
by Brittany on 06/09/2022The sales staff was very friendly and helpful and did all they could to make sure I was happy with my purchase.Hi Brittany, we are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Above and Beyond no no
by Romaine Berari on 06/08/2022Dustin McPherson went above and beyond to make sure I understood what needed to be done to my car and why. He even took time to make suggestions to prevent it from happening again.We couldn’t be happier that Dustin provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Routine maintenance
by Lou on 06/05/2022ProfessionalWe are so grateful for your kind words. Thanks for sharing your review with us and the community.
Helping a College Student
by Lisa S on 06/04/2022My daughter was at school in Grand Rapids when her check engine light came on. She had been in a car accident week before so we did not know if this was because of the accident. I called the dealership and was immediately connected with… Vince. Vince was able to get the car into the service department the same day to take a look at the vehicle. With my husband and I living in IL, Vince was very good at keeping us updated on our vehicle. The service department determined the issue with the transmission was not from the accident and the problem was covered by our warranty. Due to vehicle no longer being drivable, we worked with Vince and Matthew at Todd Wenzel Body Shop and decided the best thing to do was to leave the vehicle in Michigan and have the Service department repair the transmission and once it was completed, they would move the vehicle to the Body Shop to repair the vehicle from the accident. I was very impressed with the amount of communication I received from Vince. Going forward I will have my daughter take her car to Todd Wenzel for routine maintenance while she is in Grand Rapids for the school year.Hello Lisa! We are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
2 hours for an oil change and I even had an appointment.
by Leslie on 06/04/2022I made an appointment for an oil change at 10am. My husband got there and was told it would be at least an hour and a half!!! For an oil change and a tire rotation? Then it was almost 2 hours by the time he was done and then didn’t even… get the car wash that should have been included because it was “down”. We will be going back to Fox for our oil changes. What is the point of having an appointment when they take walk in’s in front of you and you have to wait 2 hours!! We had an amazing sales experience at Todd Wenzle but will go somewhere else for service.Hi Leslie. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
Great, above and beyond
by Tori T on 06/04/2022Went to get my oil changed with some other light maintenance needed based on mileage. They also noticed a small crack I hadn’t seen in the windshield they filled for me with a warranty if it starts forming again.Hello Tori! Thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
A great service department
by Peace of mind on 06/03/2022The service department is clean. Staff friendly willing to help you resolve the problem with your vehicle. When looking at the prices of your vehicle! Just knowing that they are going to make sure that it's taken care of.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Oil change
by Brinks on 06/02/2022Excellent dealership but it’s getting too costly! Maybe it’s time to go to a local oil change business?Hello Brinks, thank you for the positive review! Because of the continued inflation in oil prices, we’ve had to adjust ourselves and make changes to our pricing. We understand how this can be frustrating but are doing our best to remain competitive in the always-changing market. Again, we are sorry to hear of your disappointment.
Vince is the man
by Kyle on 06/02/2022Vince is always extremely helpful and friendly. Always thinking of customers and service, never charging me for unnecessary parts or labor. Always manages to fit me in if I’m early or late to an appointment. Helped me on many occasions. I… will always get maintenance on all my vehicles through Vince. Very stand up guy, Todd Wenzel is lucky to have a guy like Vince in their work force.We couldn’t be happier that Vince provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Oil change
by Ted on 06/02/2022Fast and efficient!We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Top Notch Service
by Judi on 06/01/2022The service department was helpful and courteous. Quickly addressed the issue of my cars needs and repair. The waiting room was pleasantly large and comfortable and clean with many amenities.Hello Judi, We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Great Service, but high price oil change or the preferred customer.
by Chantel on 05/27/2022Dustin was Awesome! $94 for a preferred customer oil change is very expensive!!!! Im wondering what it costs for anyone else? Probably will start going elsewhere.Hello Chantel, because of the continued inflation in oil prices we’ve had to adjust ourselves and make some changes to our pricing. We do understand how this can be frustrating but are doing our best to remain competitive in the always-changing market. Again, we are sorry to hear of your disappointment.
Dustin was great
by Mike Slezak on 05/26/2022Great location. Quick service on a very busy day. Work was completed sooner than promised.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Oil change
by Sue sue on 05/26/2022Great service very patient and greeted meWe are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Oil and blades oh my
by Rich on 05/26/2022Did in good time.We are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
GMC Acadia
Chrysler PT Cruiser
Toyota Prius
GMC Sierra 1500
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Hello Pat, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
by Todd Wenzel Buick GMC on 06/20/2022