Todd Wenzel Buick GMC
Customer Reviews of Todd Wenzel Buick GMC
Review type:
Top notch service
2022 GMC 2500 AT4 - Curt
by Tyler on 05/19/2022Very accommodating and willingness to work out a deal. Reasonable trade offer and didn't push and call 24/7Everyone was great per usual
by Amber N on 05/19/2022Vince is very professional and knowledgeable. Getting your car fixed is expensive but knowing that they specialize in Buick and GMC I feel more comfortable paying. All parts come with a warranty too!We couldn’t be happier that Vince provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Horrible Customer Service
by Autumn Moore on 05/19/2022Mike in the service department is incredibly rude and disrespectful. The last time I came for service a year ago (June 14, 2021) he was incredibly rude and I refused to deal with him then. Fast forward a year later he is still very rude,… lacks basic customer service skills and almost slapped my father in the face with my vehicles inspection report because he asked questions about my vehicle. I will never recommend anyone to receive repairs or buy a vehicle from this dealership. All 3 times I've come I have been utterly disappointed with the service I received.Amazing customer service
by Scott H on 05/18/2022Had a concern about a noise I was hearing and Dan went above and beyond to ensure it wasn’t something bad. He and the team were amazing in their communication and clarity.We couldn’t be happier that Dan provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Service with a flourish!
by Mimi on 05/17/2022Service was on time and prompt and all members were friendly.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Vince and Chad - Great Customer Service
by L Stampfler on 05/17/2022Vince and Chad are great on the service team! The best customer service I’ve had in along time. They called me back promtly and/or was available to talk when I called. They care about doing a good job and putting their customers needs… first. I’ll be back and my next car will come from this dealership!!Thank you for taking the time to write about your experience. It is wonderful to hear that Vince and Chad were able to provide you with the excellent experience we strive to provide all our customers.
Service on 2021 GMC Sierra
by Larry Booth on 05/17/2022Thank you to my service advisor Mike Gottschalk for keeping open lines of communication during this lengthy repairWe couldn’t be happier that Mike provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Communication
by Joe on 05/17/2022I was not happy with the communication at all you said you would call me and keep me updated! I had to call every day to get answers! And on Monday you found out the part was on back order and not once did you tell me that until Wednesday… when my wife called to find out what was going on! And then all of a sudden the part came in and was fixed that same day! Sounds fishy to me!Great service
by Cody Holderbecker on 05/17/2022They were extremely kind, professional, and prompt. We were on vacation and had some car trouble, they got us in ASAP and even gave us shuttle service to and from our air bnb since it was the only vehicle we had while on vacation. Was a… great experience!!We are so grateful for your kind words. Thanks for sharing your review with us and the community.
First oil change
by Dennis Bowman on 05/17/2022Fast and friendly. Clean waiting areaWe are so grateful for your kind words. Thanks for sharing your review with us and the community.
My Chevy Surburban
by Mike Rodriguez on 05/16/2022Very friendly and try to get you into whatever dream vehicle your looking for.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Quick service
by Laraine F on 05/16/2022Scheduled a service through a email link but when I arrived at 8:00 am they did not have me on the schedule. Checked in with Dustin and he explained a glitch in the scheduling link through email but assured me they could accommodate my… service needs. Relaxed in the comfortable lounge, drank the complimentary coffee, and visited the parts department to check on a roof rack and kayak carrier. My car was done in approximately an hour. Dustin checked me out, honored a service coupon, and wished me a good day. The entire appointment took about 2 hours from door to door and I drove out with a clean car. Excellent experience.We couldn’t be happier that Dustin provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Immediate service required leaking Tire
by Joseph Basiaga Sr on 05/15/2022Great service and I even washed it when it was doneWe are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Service to trust
by Mvwhalley on 05/14/2022The service is great and I trust them with all my vehicle needs.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Quick service.
by Tom Wilkewitz on 05/12/2022My info center showed me my passenger side rear tire went down to 25 lbs. went to service and they fixed the tire and had me going in less than 30 minutes. Now that’s what o call GREAT SERVICE. Thanks.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Over the phone purchase
by Jon Davis on 05/11/2022Ben took care of all my needs even took the time to FaceTime me so that I could see my new truck since we handled the entire deal over the phone. Ben had the truck delivered to me and I love it. Thanks again Ben!Thank you for this amazing review. Ben does an incredible job as one of our sales professionals and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. Thanks again!
Saved me money
by Rick on 05/10/2022Went in for service had a handful of coupons, thought they would accept maybe one . Service guy saved me money by letting use 2 and then my GMC points to save even more.Hi Rick, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to working with you in the future!
Somewhat Disappointed
by Jay H on 05/09/2022The overall service was perfectly fine however, the service rep whose name I don't recall, was extremely unfriendly and certainly not customer oriented. I asked him how his day was going and he told me he is extremely busy and needs more… help. While I am empathetic with this, it is not a reason to treat the customer in front of you so negatively and rudely.Hi Jay. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
Helpful when a recall turned into a lot more
by Ricky on 05/07/2022Went in for a recall on my car which turned into learning multiple issues with my car. Was provided all quoted up front and the decision was left to me. No surprises (outside all the issues found). Communication was very quick and… effective.We are incredibly grateful that you took the time to leave us this note. Our company values customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Not a great week for the service department
by Jamal on 05/06/2022I made a Friday appointment with the service department to have two my key fabs worked on as well as two other projects. I was called later that day and informed that a part that was needed to complete the job wouldn’t be in until Monday.… However the technician who was helping me had a family emergency (nothing anyone can do about that) but nobody called me at all about my car. When I finally called on Wednesday I was told “oh, it’s ready.” I retrieved the car on Thursday, paid and got home only to find that only one fab was fixed. When I called to try and rectify the matter I was told they can’t see me until Monday. Service Director Matt Andrzejewski said that if I wasn’t completely satisfied with the service provided then I should call him before filling out this survey. I called twice and never heard back. Thus completing a very unsatisfactory experience.Hi Jamal. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
Nothing
by Henry on 05/06/2022Brought car in first thing in the morning because my engine fan runs, after I shut off the car, until the battery dies. They looked it over for two hours before deciding it might be a resistor in the fan assembly (which they don't have).… For this they charged $180 and accomplished NOTHING.Hi Henry. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
GMC Acadia
Chrysler PT Cruiser
Toyota Prius
GMC Sierra 1500
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
by Todd Wenzel Buick GMC on 05/23/2022