Customer Reviews of Bob Maxey Ford of Howell
Review type:
Best car buying experience ever!
by Lcam810 on 03/02/2025
By far the best car buying experience I have ever had. Jenny is wonderful to work with. With 20+ years experience I wouldn't go anywhere else! No pressure, very knowledgeable. It was a fast and painless process!
I Add photos
106 reviews
Sort by:
Best car buying experience ever!
by Lcam810 on 03/02/2025By far the best car buying experience I have ever had. Jenny is wonderful to work with. With 20+ years experience I wouldn't go anywhere else! No pressure, very knowledgeable. It was a fast and painless process! I Add photosHi, we're happy you found our staff to be so supportive during your experience here at Bob Maxey Ford of Howell. Please don't hesitate to reach out if there's anything additional we can do for you.
5 STAR
by Dabawala on 01/27/2025Brennan was a good salesman. Attentive and not pushy. He knew the truck inside and out and explained all the payment options and truck options. I had a pretty specific list of options I wanted in a truck and he worked to find one that… checked all the boxes.Nice to work with and love the new car.
by Matt N on 12/28/2024I had an issue but they reached out immediately to resolve. They care about their customers.Hi Matt, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Good dealer to work with
by Maverick gal on 12/26/2024Friendly, good service, NOT PUSHY.Incompetent or [non-permissible content removed]
by Matt N on 12/24/2024Signed an agreement to purchase a used car on Friday and provided credit card for deposit to finalize purchase on Monday. When I called to check status and come in to complete the sale, they had sold it to someone else. I would not trust… them.UPDATE, dealership reached out to me and the issue was resolved. I would revise the original review but am unable to. I would give 5 stars now.
Hi Matt, we regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (517) 545-5700. We look forward to hearing from you.
Great buying experience
by Patrick on 12/22/2024Bob Maxey is a great dealership! The salespeople and manager are outstanding! We purchased a new Bronco and couldn’t be happier.Excellent dealer
by Stbrighton on 11/08/2024Julie provides a stress free transaction.Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Ford Dealer
by Buyer517 on 05/21/2024The purchasing process was easy.Outstanding experience
by Christopher on 04/18/2024I just purchased a new F-150 from Scott Maxey . Scott went above and beyond to work with me on the truck. No pressure, answered all my questions, and explained everything on delivery.No fuss dealership
by Ford@50 on 04/04/2024We recently purchased a used vehicle from Bob Maxey Ford-Howell and were satisifed with the process. Dealership is ranked favorably and we were able to make a seemless purchase. Thank you Madeline.Bob Maxey Ford
by HIGHLY UPSET on 03/23/2024The experience with the salesman was good. He showed me everything. I wanted to see. The major problem I have is I did not get to see a Carfax before I bought it. Aunt, it was in an accident. Knowing that now I Would NOT have bought itJosh is a rockstar
by Paulbunyon on 12/14/2023Working with my dealer Josh was a great experience. He made leading my new truck seamless.2023 Ford Maverick
by MOMaverick on 09/18/2023Awesome experience with Matt Warner at Bob Maxey Ford!!! Drove over 600 miles to pickup our new Maverick and couldn’t be happier!! Very smooth and seamless experience especially with Title and Registration back in Missouri!! Highly… recommend the Bob Macey Team!!Ford Ranger from Bob Maxey Ford of Howell
by Big Steve on 06/04/2023Turned in a 2 1/2 year old F150 (which was also great) for a new Ranger. Still needed a pick-up but my wife wanted something smaller and easier to park. Ranger fits that requirement perfectly. Were had it a month and love it. Bob Maxey… made the trade in and release quick and easy.I love this dealership!
by Walker on 03/03/2022The process was flawless! I placed an order for my new Escape months prior to my Fusion lease ending (as my sales person recommended). They were able to get me out of the Fusion early and into the Escape once it came from the factory. I… absolutely LOVE the Escape and my Sales Person! I've dealt with many dealerships and Bob Maxey is the hands down, the BEST!Quick service with a smile
by Dave Little on 06/14/2021I've had my vehicles serviced at other dealers around the area in the past. Bob Maxey is the only one worth using again. They are very professional and understand how to treat a customer.Best place to take a Ford. They really know what they are doing!
by Robert Peppers on 06/07/2021I really like the efficiency of scheduling my appointment online. They were able to get me in and out of the dealership quickly.Unprofessional
by Amy on 05/28/2021Dropped of the car for warranty service work the night before and spent 20 minutes with advisor while they typed up the information/invoice for the work. Next day I did not hear a word. Texted them at the end of the day since they said… they communicate via text with progress of work and when car would be ready. Did not text back. Had to give them a call. Women who answered the phone was laughing so hard she could not speak. Transferred me to service and first person had no idea about car. Transferred again and this person said "oh let me check because I came in late and could not find any paperwork on this vehicle". Really?? On hold and then transferred again. Finally they said the car was done around noon that day. Waited all day for this. Went to pick up car and was told that it was out front. Of course, went out front and it was not there. Back in again. Saw a porter who remarked "not out there, is it?". He offered to retrieve the car and asked if I wanted a car wash. Really? You have had the car all day. No to the car wash, just bring me my car. Not impressed at all.Issues resolved
by Dillan smyth on 05/26/2021My issues were resolved and a new engine was installed car is running great the owner and service manager were able to get it all resolved for meDishonest!
by Runchicky on 03/16/2021Slow dealership trying to make a buck. Made false claims. Beware. Their own sales people agree with shadiness!Dear customer, Thank you for taking the time to speak with me so I could clarify the issue with your lug nuts. As we spoke, you are welcome to return so we can examine the lug nuts together to confirm my technician’s determination that the appropriate socket wrench will no longer fit on your old lug nuts. Sincerely, Michael Maxey Owner
About our dealership
What sets us apart
Award winning customer service. Recipient of the highest customer service award, The President's Award FIVE YEARS IN A ROW! Only Ford dealer in Livingston county to do so!
Amenities
- Complimentary Loaner Cars
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- After Hours Drop-Off
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Maxey Ford of Howell. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 03/04/2025