Customer Reviews of Bob Maxey Ford of Howell
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Best car buying experience ever!
by Lcam810 on 03/02/2025
By far the best car buying experience I have ever had. Jenny is wonderful to work with. With 20+ years experience I wouldn't go anywhere else! No pressure, very knowledgeable. It was a fast and painless process!
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106 reviews
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Personable, honest service - great car leasing experience!
by julskane1 on 11/30/2015Jenny was fantastic throughout the entire leasing process. She helped me find exactly what I was looking for and made the whole process simple and stress-free. I came back to Bob Maxey after I had purchased a Chrysler because of the… personable service and comfortable atmosphere. I love my new Explorer and will continue to do business with Jenny on my future vehicle purchases.julskane1, thank you for your kind words and congratulations on your new vehicle! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
great service for all credit situations
by lili8469 on 11/27/2015I bought a 08 grand prix gxp and i am in love with it. Steve and kenny did an amazing job helping melili8469, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!
New Escape
by sherriepierce on 11/02/2015updated 11/20/2015Easiest lease process ever! Julie was great in contacting me and following up thru the lease process! Literally was sign and drive.Best experience I've ever had at a dealership
by DMCupnorth on 11/18/2015I live 3 hours north of Bob Maxey an I will definitely be back. Everyone there was very pleasant an helpful an did a great job fixing my vehicle. An at more than half the price of what a dealership up north had quoted me. Your service… manager (Al Sawallich) is why I ended up at Bob Maxey. He's my big brother an I called to ask his advice. He told me about the kit used to fix my vehicle an that's why Bob Maxey could do it for less. I just can't thank you All enough!! I will be back!We appreciate your honest feedback of Bob Maxey Ford of Howell, Inc., DMCupnorth. Thank you so much for being one of our valued guests and we look forward to your next visit!
Fantastic service!
by gwyndol on 11/16/2015The service at Bob Maxey was fantastic. After a not so great previous experience, they went out of their way to make sure I was well taken care of and that all the issues with my car were thoroughly looked into. I was given a nice rental… for the duration of my service time as well, which was incredibly helpful. My only complaint has to do with the poor defrost system installed in my current vehicle, which is certainly not Bob Maxey's fault. However, I'd love Ford Motor Company to know that I think they should be embarrassed that my 76 Pinto had a better defrost system than my 2015 Focus. Again, the management and staff in Bob Maxey's service department could not have done any more to ensure my satisfaction.We try to make your experience as simple and convenient as possible for you, gwyndol! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Another great job
by Jasmine5338 on 11/10/2015I own a 2013 Ford Taurus, love it, I take great care of it and so does Bob Maxey! Always helpful, polite and prompt. I love the fact they wash your car now after being serviced. Thank you!Customer Feedback
by jmakysm on 09/19/2015updated 11/05/20152015 new Ford Edge-3rd car I have purchased recently 9-11-15 from this dealer and first since the dealership changed from Krug to Maxey. Jenny Olrich found what I wanted from another dealer however when I purchased the car it was missing a… remote key and a key for the one remote key. So I came back today to get these missing items. Tony from service took care of me. He was very optimistic and friendly. I appreciated his attention to my questions and helped me with what I needed what a nice fella. The renovations at the shop are very customer friendly nice job-When I serviced my 2008 Edge a few weeks ago you washed my car what a nice perk! I certainly will be back an as to the new 2015 Edge @ 300 miles WOW what a car!Great service.
by Blueduty on 10/04/2015updated 11/04/2015Kyler did a great job taking care of everything I asked for on my superduty.Taking Care of my daughters Jeep even though you are a Ford Dealer!
by Katrina3911 on 09/18/2015updated 11/03/2015It was warranty work and Tony Allis made sure it was all taken care of. I appreciate his honesty and follow through.Great service!
by Mariela8 on 09/04/2015updated 10/30/2015I was very happy with everything starting with the new lounge, no more blinding light in our eyes. I also loved the free oil change and car wash my 2014 Escape received. The kindness and efficiency received was also greatly appreciated.… Thank you, once again...Mariela DevotoCustomer satisfaction a 10!
by BeverlyHills on 10/27/2015Low pressure light came on, and worried one of the tires had a foreign object embedded in a tire. The mechanic hoisted the car to check all the tires, and luckily due to the change in weather just needed an increase in air pressure. While… driving had a pleasurable talk with Bill, their driver. The Staff were polite and helpful as well.Dennis BALLA is the best!
by rockie3487 on 08/20/2015updated 10/22/2015We love Dennis! He is honest and he gives us the bottom number up front. No surprise's. We appreciate his time and effort to make us happy in what ever vehicle we pick out. He understands our taste and budget. We will be back! Thank you… the MacDonald familyOil change
by Maybelle8366 on 08/21/2015updated 10/22/2015Recent oil change. Quick, friendly, very efficient Loved the popcorn. Nice touchExcellent service
by JoeD4978 on 08/11/2015updated 10/21/2015Fast efficient service, problem taken care of. Problem covered under warranty.Used car purchase
by reallyshill on 10/19/2015I purchased a 2012 Jeep Patriot at a good price. My sales agent showed great integrity during the sales process I couldn't have asked for more; so did the manager. The financial manager went over every part of the contract before signing so… that I understood every aspect of it before signing. I felt as though I had known these guys for a long time.Thank you for the awesome review, reallyshill! At Bob Maxey Ford of Howell, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Fantastic Service
by TrevorBrooks on 10/13/2015I had an issue that required a tire being replaced. Of course it happened six hours before I was heading to the airport for work, and of course I have special order tires on my vehicle and not the OEM tire. The parts counter was able to get… me a tire delivered to the dealership in less than 3 hours and then the service staff got it right in and replaced. They got me out of there and on the road with two hours to spare. I am grateful for the level of service I received and completely satisfied. When I need further maintenance on my vehicle there is nowhere else I will go. Thank you Bob Maxey of Howell.We appreciate your feedback of our Staff's outstanding service, TrevorBrooks! Thanks again for your business!
Good service
by ddaniels1540 on 09/16/2015I was surprised when my car was done in less than 1 1/2 hours...I am very pleased at the was this recall service was handled...nothing but good things to say about your service department...It was truly a pleasure to do business with you, ddaniels1540! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Awesome!
by vshaw10 on 09/15/2015As always, Jenny was very helpful in the lease process. Was able to get my new lease set up and turn in my old one within the day.f150 miss problem
by RMarshall6378 on 09/10/2015the service shop had my vehicle done the same day I brought it in, turns out it was a coil pack, staff was very helpful, my truck is a 2010 ford f150 fx4Satisfied Taurus Owner
by 10Stars on 09/02/2015The staff was very friendly and professional. They meet my expectation by having my car returned to me ahead of schedule.At Bob Maxey Ford of Howell, Inc., we appreciate your feedback, 10Stars. We really appreciate your business and hope we can continue to be your one-stop shop for all your vehicle needs! Safe travels!
Great service and very friendly.!!!
by pattycake2247 on 08/25/2015We were treaded very well william was a great help and we were so pleased with the fast service. We will be coming back when ever we need any repairs on our truck. Thank youWe really appreciate your feedback of your recent visit with us at Bob Maxey Ford of Howell! If there is anything else we can do to assist you, please let us know! Drive safe!
About our dealership
What sets us apart
Award winning customer service. Recipient of the highest customer service award, The President's Award FIVE YEARS IN A ROW! Only Ford dealer in Livingston county to do so!
Amenities
- Complimentary Loaner Cars
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- After Hours Drop-Off
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Maxey Ford of Howell. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 03/04/2025