Matthews Hargreaves Chevrolet
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Customer Reviews of Matthews Hargreaves Chevrolet
Review type:
Great car, great service
by Mike Simon on 12/24/2024
Kenan was a great salesman and worked with me to get a deal done. My family has went to him multiple times for our leases
42 reviews
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Don’t bring your car here
by RobMarley on 02/17/2025updated 02/25/2025Do not take your car here. I was in an accident and they said anything it took for me to leave my car with them. To quote the manager “ I will make your car like new”. Well it wasn’t. I’ve taken it back there now twice. The trim keeps… coming out of the door, the frame or bars in the door feel pushed out because they are closer to skin of the door than all the other doors. When I first got the car the door would have to be pushed hard to shut and would jump up when almost closed because it wasn’t even aligned right. They also used some sort of adhesive to glue the door in position because the door is bowed in the center, which is why I think my trim keeps coming out. When I first picked up the car there was dust everywhere and some sort of putty or paste was all over the inside door handle. Also yeah, that manager who said “I’ll make your car like new” is also the same guy who told me the 2nd time I took it back up there for the same issue and I quote “ you can’t compare a new car door to a repaired door” the irony and lack of professionalism is astounding. If you press the center of the door you can hear the adhesive sticking and coming unstuck as well. I guess they thought it would hold through winter and I was really dumb. Which is what the lady in there tried to pull on me, she claims that in her picture if you zoom in really hard you can see the trim was already like that prior to them. It isn’t true as I have and will be posting all the pictures I have in the morning. Let’s just play devils advocate and say the trim was messed up , why would you replace the reskinned door with faulty seals? Like I said, the lack of professionalism is astounding, definitely “making the car like new”. As I said I have the pictures and will be posting them but after this last encounter I had to make a review so others can know what to expect. Still waiting for them to call me back about the trim they ordered… do not go here. My car also only had 8k miles on it, it basically was still a new car, also a lease…They found the car that I wanted at a good lease price
by Lizzysmom on 01/04/2025updated 01/13/2025Since the $7500 rebate was probably going away plus other incentives I qualified for, Champion was able to bring the lease price down to where I could afford the car.Great car, great service
by Mike Simon on 12/24/2024Kenan was a great salesman and worked with me to get a deal done. My family has went to him multiple times for our leasesExcellent dealer
by M_Bianch834 on 12/16/2024updated 12/24/2024Damon was awesome, as well as Joe and Djon. Although it was lengthy, we were treated very well. We highly recommend this dealer.Review of our Experience
by Stuart F on 10/16/2024updated 10/24/2024Kenan was very helpful and explained everything so we could understand everything.Awesome Service
by Cheapcharlie on 07/09/2024Everyone was friendly and Courteous.Broken parts after warranty work!!!
by Matthew kulesza on 02/24/2024My truck went in for warranty work took pictures day before inside and out. When my truck was returned the dashboard and glovebox are broken. Reached out to Dan (services manager) he tells me to bring truck back looks at it and says it’s… part of warranty work to break parts and not repair!! Mike the general manager won’t even return phone calls!!! AVOIDGood service
by Grayling rev on 01/19/2024Very nice people and great service advisorTerrible service
by Jordan on 09/02/2023Terrible service i went in and talked to a sales person he downtalked b lots and said they sell trash and convinced me to shop there so I bought a used car from them and was told that I’m buying it as is so I just asked for my own comfort… what if somthin happens to this car I was told by George fink and his higher up “ we will fix it and get you into a running car in the meantime” he then proceeded to tell me that nothing should happen it’s a good car so I decided I wanted to buy the car he said he would have his service team do a full inspection and detail and I could come get the car the next day so I came back and got the car all was well until I got home and it was leaking coolant within 2 weeks white smoke coming out of my exhaust and my check engine light came on I took it to get looked at and they said there was a problem with the engine so I contacted them back explaining my problem and was told to bring it to them to look at they looked it over and told me I’m going to need a new engine and it would be 6k for a used engine with 110k miles on it and then proceeded to say they can’t do anything to help me I asked to speak to a manager because I had just got the car and that didn’t seem right to me and he told me I should have gotten the car checked out before I bought it even tho they claimed it was being inspected before I paid for the car I was not put into a rental and now I’m stuck with a used car that won’t drive thanks to champion Hargreaves these guys are very unorganized and very unprofessional if I knew that I was being lied to and buying a piece of trash I would have went somewhere elseA true experience in terrible service
by Zach on 06/29/2023My entire experience was just one line of BS after another. They too 2 weeks just to get me in. They kept my car for almost 3 week to fix the air conditioning and all it was was one excuse after another about why their highly trained,… certified technician didn't have it ready. It took over a week just to get the parts they needed and they told me up front it might be "a day or two". I could've driven the car around for that week instead of dropping an extra $500 on a rental, but they didn't care. Customer service is not their priority. This is so true, that they have an entire team of [non-permissible content removed] so that you never talk to a technician or a manager, just [non-permissible content removed] wasting your time. No wonder they charge 3 times as much for work that's half as good.Highly satisfied
by Ramybeshoory on 06/20/2023I had a great experience at your dealership. Everything was excellent. Also, Noah did an outstanding job helping me and answering all my questions. I have never seen such an amazing salesman as Noah. I will always make sure I work with… Noah. I was looking for a Chevy blazer and he was very patient with me and he kept following up and going above and beyond to make sure I get what I was looking for and the results were way greater than I expected. Noah is a great asset for your company.No explanation
by Frank G on 05/01/2023I had to get my Yukon fixed for service. It took forever and I understand that but I needed my vehicle to go on vacation. Well after a week the car was still not fixed. It is a 2021 and was under warranty. I was told to rent a vehicle… and go on vacation and that I would be reimbursed. I did and went on vacation. I rented a similar vehicle to what I owned and when I got back I turned in the rental bill $1600.00 for the week. The service manager took my recite for the rental to turn it in. After 3 more weeks I received a check for $414.00 with no explanation. I have tried to call several times to get an answer why I only received $414.00 not $1600.00. I am still waiting for the answer. Not HappyOil Change From Chris
by Logan W on 04/29/2023I was greeted upon arrival and Chris took very great care of me. I even expressed to Chris about how I nervous about an upcoming job interview in which he was able to tell me about confidence and having a faithful relationship with God is… everything important. Chris was able to tell me about his upcoming which was very inspirational. Chris made me feel at ease when it came to not only getting my vehicle taken care of but with my upcoming interview as well. Chris is truly a man of God and does honest work. I’m really thankful he was able to help me with not only my vehicle but my anxiety for my job interview. Chris, if you can see this, don’t stop being the person you are. You were truly a blessing. I also want you to know that I got the job as well. Thank you. -Logan Washingtonrun from this dealer
by safe harbor on 07/28/2022I just drove 45 min to buy a car that I was promised was on hold for me. I got their and they told me it was sold and tried to sell me a totally different vehicle. The show room looks like it is from the 20's. The sales team is out of… touch. To top it off the $70k truck they had on the showroom floor was covered in dirt. I buy a new truck every year and have been all over the state to different dealerships. This dealership is by far the worst of all. It is not even worth 1 star in my opinion. I believe it was a scam in the first place as they didn't not even try to call me to cancel the appointment which was the first one of the day. I have contacts at GM and plan to share my experience.Harrassing!
by MonsterPixie on 04/08/2021Do Not Go To These People!! Bought my Equinox from them back in 2016. Loved my salesgirl. However, starting in 2019, every 2 months or so, I get letters from them wanting to buy my car from me. I ignored the letters since I have no desire… to sell my car and I have never received phone calls from them regarding it. However, last week, my father, who is not on any of my paperwork but has had his own service done there, gets a phone call from the used car manager asking when I’m going to bring my car in to sell it to them! Seriously?!?!?! Your customer service was always crappy and you couldn’t actually answer your phones to save your own lives but you have no problem harassing my father to try to get to me!Service & Management offers poor service
by Chad on 04/01/2021I really tried to give this dealership a chance. After multiple interactions with different employees I had to give up. DO NOT patronize this establishment. Poor communication, inferior customer service will be what you receiveService Review
by Ernesto on 05/02/2019updated 05/09/2019Grant helped take care of everything.Matthew Hargraves
by Darla952 on 11/09/2018updated 11/16/2018As usual the experience was excellent. I have been using this dealership for the past 20 yearsReview of dealer
by frameexpert on 08/14/2017updated 09/08/2017The dealer who I leased a new vehicle from was great to help go through all process in detail. She was very thoughtful trying to find a vehicle that meet my expectations. Overall process has been clear and stress-free to me. Excellent.Bryan Nicholas
by Myfirstchevy6 on 08/14/2017updated 09/07/2017Bryan Nicholas was welcoming and very helpful! He went above and beyond to get me the best deal available while meeting my standards.Thank you!
by mazureli on 08/12/2017I ended up with an even better car than I was expecting, thank you for the great service and deal!
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