Royal Oak Ford
Customer Reviews of Royal Oak Ford
Review type:
Ms. Thorp
Ms. Thorp
by BonnieET on 11/12/2024My car buying experience couldn't have been any easier! My salesperson Donald and I got everything done by phone in one day. Royal Oak Ford took care of everything and took what can be a stressful situation and made everything run smoothly.We are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Great & Easy Experience
by Bferguson on 10/28/2024updated 11/05/2024Made my purchase so easy and smoothHello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lease
by Bronco2024 on 06/06/2024The staff was quick to research my options on trading in my lease and what was available. Within 48 hours I had my new car. Everyone was friendly, took the time to explain things and answer questions.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!
Black lemon
by Keisha on 05/21/2024Shame on you!! Got a jeep 2021 April 15, 2024 from James (used cars). I understand Once you sign the doted line it’s yours. 2 weeks of having vehicle engine light comes on, call James and Mr Hall immediately (just got car) I was told take… to be service. Got service appointment a week in half later plus pay $200 for die gnosis and it can take any were from 5-7 days LOL Sorry their isn’t No lender cars available either. Because Iam a Human being Immediately, I’m Upset like Dam,Dam,Dam I got a black lemon. The dealership says “You” signed paperwork Now it’s your concern. Well Thank you Mr Hall and James, this experience has put a bitter taste and the dealership don’t give a dam. A simple “Apology “would take away the anger I feel and the fact that they “Don’t “ give a dam! To hell with ever going to car dealers. Yes I’m salty………Hi Keisha, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out to us at cathy.mason@royaloakford.com and we will do our best to make this better. We hope to hear from you soon.
Simple and Painless
by Bigfuzz on 03/01/2024Tommy White and Royal Oak Ford make the process of ordering and eventually receiving our Maverick. Tommy came to the house to pick me which was a blessing. Everything was ready to go when I got there - in and out.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2023 F150
by Darth Vader on 02/01/2024It was a pleasure to do business again with Royal Oak Ford. Heather was awesome, and this was the smoothest automotive purchase that I have ever made.Darth Vader, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
2024 Edge
by Royal Oak on 12/29/2023Sales person was very helpful in finding the right vehicle. The process from start to finish was thorough, professional & quick. I was able to drive vehicle home same afternoon.We are happy we could make your experience a positive one! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great new Escape
by Bob Ridgway on 12/24/2023Jack Monte helped us select a new plug-in hybrid Escape. We love the vehicle.Thank you for leaving such a great review and high star rating. At Royal Oak Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Enjoyable experience buying 1st electric car
by Motorhead3rd on 12/17/2023Heather at Royal Oak Ford did a wonderful job getting me into a 2023 Mustang Mach e GT!Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
My experience at Royal Oak Ford
by Dave48089 on 12/15/2023I would definitely recommend Heather at Royal Oak Ford. She answered all my questions and made the buying process almost painless.Dave48089, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Royal Oak Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Spent 5+ hours with bad customer service
by Sarah on 12/08/2023We were turning in a lease to buy a new car. We contacted RO Ford before going in and provided a bunch of info. Go into the dealership and have to start from square one. My husband arrived at 10:30am and we didn’t leave until 3:45pm. I was… working and couldn’t be there all day, I said I could swing by and sign the papers at the end. I get there and have to wait 50 minutes for the process. It’s 2023 - I’ve gotten jobs fully online, bought a house by signing online and yet I couldn’t sign these papers online. They wouldn’t even scan them, have me sign and scan them back. The sales guy left my husband sitting with no direction or how long things would take repeatedly all day. When we voiced these frustrations nothing changed or went quicker. My husband spent 75% of a work day waiting around. What an antiquated process and obviously they don’t value customers time - even though we’re spending thousands upon thousands of dollars with their company.Hi Sarah, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please reach out to us at cathy.mason@royaloakford.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Wasted my time!
by Paul on 11/01/2022I’ve never had to work harder to purchase a car than I did at Royal Oak Ford. I did the research, I knew exactly which make/model, I walked in prepared to pay cash or finance whichever was more lucrative for them, and I still couldn’t get a… deal done. 4 hours wasted and because my Wife couldn’t come to sign the paperwork that day, I was told that the vehicle could be sold to someone else. We have 3 kids, we both work, I had to take a day just to go up and sit for 4 hours of process. Apparently, you can usually e-sign all documents but the odometer form… but not at Royal Oak Ford. In the year 2022, be prepared to have all parties present to be able to purchase with a wet signature. Somehow, I can get a mortgage entirely online but must ink at this dealership. The franchise dealership model is utterly broken, and I look forward to a time when their lobby (NADA) stops protecting franchise dealers, most of which are bankrupt of basic customer service skills and modern processes. I should also add that I was looking to buy an $85k vehicle and could barely get a “how do you do”. I understand the market is hot, but where is the service? How am I to perceive the Ford Motor Co. brand from this interaction? Take a number, get in line, and maybe we will sell you a car? The best I could get from the Sales Manager was “we don’t hold cars”. Well, I’m sure that level of service works alright in this market, but I wonder what things will look like if/when supply returns to normal. Maybe I’m a bit old fashioned but I expected some small bit of courtesy, especially when making such a large purchase. Unfortunately, this doesn’t happen at Royal Oak Ford and maybe just not from Ford Motor Company in general anymore…Hi Paul, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Royal Oak Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please reach out at cathy.mason@royaloakford.com at your earliest convenience and we will do our best to make this right.
Thanks George
by Ann T 123 on 09/17/2018We were very satisfied with our service. George was very good at keeping us informed of the progress of the service needed thru his text messages. And he set up a free rental for us. Thanks GeorgeHello Ann, thank you for sharing your positive experience with George! We hope you continue to choose Royal Oak Ford for all your vehicle needs! Take care!
Unhappy Mustang Owner
by Not Happy on 09/04/2018updated 09/12/2018As usual when I took my Mustang into Royal Oak Ford for warranty service I walked away as an unhappy service customer. I took my Mustang in for three issues, a bulge in the sidewall of the left rear tire, the puddle light on the right… mirror had a broken lens and the tire pressure monitor did not work on the right rear tire. The only issue that was repaired with out an argument was the tire and that was because I purchased the extra tire warranty. The other two issues resulted with a couple of arguments. I gave a one star rating because I got the Mustang back and the issues eventually got repaired. I would not recommend Royal Oak Ford Service to anyone.Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Royal Oak Ford. Please give us a call at (248) 548-4100 and we will do our best to make this better. We hope to hear from you soon.
Ecosport
by Cheryl B on 09/03/2018Always a wonderful experience purchasing a car at Royal Oak Ford. Mike Long is our salesman and we love working with him. He always has our best interest at heart. We would never go anywhere else but Royal Oak Ford.Cheryl, thank you for your kind review; we are happy to pass along your comments to the team here at Royal Oak Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Scout Executive
by VicPBerkly on 08/19/2018updated 08/30/2018I had a great experience purchasing my new F150Hello Vic, thank you for your kind words and congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Corporate Quality Manager
by Happyface on 07/24/2018updated 08/09/2018Had my oil change as well as the normal required checks requested per the owner manaulThe best Ford dealer on this planet (or Milky Way for that matter)
by Carpe Caelum on 07/11/2018Absolutely fabulous. The folks at Royal Oak Ford never fail to impress. All aspects of the operation are first rate. My wife and I have purchased from Royal Oak Ford for almost two decades and have never been disappointed. The service… department is top notch. You know how you sometimes might think to go with another local mechanic to save a few bucks? Don't do it. I love my Ford vehicles and want them to run forever. The service department here does it right. I get a warm fuzzy feeling knowing that, whatever the issue, they'll put the car back to showroom new. Wow!Carpe, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!
Great service
by Katydid43 on 05/05/2018updated 05/22/2018Great service in a timely manner. Personable to deal with and very informative.Parking Issue
by sklozik on 03/25/2018The receptionist was nice and helpful. The car was finished in the time period promised and the staff was helpful with me paying over the phone. But my 2017 Mustang was parked with the plastic under the front bumper scraped over the… parking stop. Also my front right tire was pressed to the corner of the parking stop. The tire was compressed all the way to the rim. I was very surprised that my tire wasn't flat from tire/rim damage. Most likely many bands inside my tire were broken due to this. I have pictures if further explanation is needed.We have reviewed our records and can not find a record of your visit. It is our policy to take great care when it comes to our customers and their vehicles. Please call our Service Director at 248-548-4100 so we can address this issue.
It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We would like the chance to talk to you further so please do call us at (248) 548-4100 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Ford Focus ST
by Pavankumar on 11/06/2017updated 11/27/2017I had a very pleasant experience working with the people at Royal Oak ford, Wielie was very friendly and i would for sure suggest my friends to contact him.
Ford Edge
Ford Explorer
Chevrolet Malibu
We are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
by Cathy Schreiber on 11/25/2024