Customer Reviews of Serra Chevrolet of Saginaw
Review type:
Amazing to work with!
owner
by chrisan on 12/23/2024updated 12/30/2024Service Department personnel are very knowledgeable and efficient.Thank you for your wonderful review! We're thrilled to hear that you found our service department personnel knowledgeable and efficient. At Serra Chevrolet of Saginaw, we strive to provide the best service possible. We look forward to assisting you again in the future! Sincerely, The Serra Chevrolet Saginaw Team
Amazing to work with!
by Madison on 10/28/2024This dealer was absolutely amazing to work with! Joe Cavazos was so friendly, accommodating and just overall a great consultant to work with!Thank you, Madison! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with Joe at Serra Chevrolet of Saginaw. Our team is dedicated to providing friendly and accommodating service, and it's wonderful to know that Joe made a positive impact. We hope to assist you again in the future! Sincerely, The Serra Chevrolet Saginaw Team
Only place to buy a car
by Msebald on 10/01/2024updated 10/08/2024So amazing. They go above and beyond and are never pushyThank you for your kind words! We’re thrilled to hear that you had such a positive experience with us at Serra Chevrolet of Saginaw. Our team always strives to go above and beyond for our customers, and it’s great to know that you felt that care without any pressure. We look forward to assisting you again! Sincerely, The Serra Chevrolet Saginaw Team
Smooth as my new ride
by Trisha B on 09/24/2024AJ is very knowledgeable and thorough. I'm going to enjoy being seen in my new Camry hybrid.Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with AJ and that you’re excited about your new Camry Hybrid. At Serra Chevrolet of Saginaw, we pride ourselves on providing knowledgeable service and quality vehicles. We look forward to seeing you again soon! Enjoy your new ride! Sincerely, The Serra Chevrolet Saginaw Team
Superior customer service
by Nick S on 07/18/2024I highly recommend this place! Thank you AJ for helping me find the perfect car. Very happy customer here!Thank you, Nick! We are thrilled to hear that you had a great experience at Serra Chevrolet of Saginaw and that AJ was able to assist you in finding the perfect car. We appreciate your recommendation and look forward to serving you again in the future. Drive safely and enjoy your new car! Sincerely, The Serra Chevrolet Saginaw Team
Herb is Superb
by Lanny Call Jr on 10/17/2023Herb Waits is an amazing salesman. He genuinely cares about his customers and always delivers the deals. Highly recommend Herb and Serra Chevrolet for your automotive needs!Lanny, we cannot thank you enough for your wonderful review of Serra Chevrolet of Saginaw and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Serra Chevrolet Saginaw Team
Great experience!!
by Jake on 07/04/2023Everyone at Serra in Saginaw was a pleasure to work with. Not the pushy sales experience I’ve had at other dealers. They really worked with us and had genuine concern that we left as a satisfied customers. I highly recommend you give… them the opportunity to help you find your next vehicle!!It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Serra Chevrolet Saginaw Team
owner
by Mr. John M on 04/24/2023Excellent service in a timely fashion. Thanks !!Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Serra Chevrolet Saginaw Team
Excellent service!
by Elaine D on 04/20/2023My experience at Serra Chevrolet couldn’t have been better! I was able to get the exact vehicle I wanted and when I came to pick it up, everything was ready to go! Bob Wainwright is wonderful to work with and I highly recommend him.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Serra Chevrolet Saginaw Team
Serra Toyota of Saginaw Excellent Service
by Tom on 03/15/2023Ny service appointment was for 0900 they took me in as soon as Inarrived amd promptly performed the services i needed.We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Serra Chevrolet Saginaw Team
Service Reps advice saved me at least 1,000 dollars
by Greg on 02/16/2023I took my car in for muffler work. After review of the problem the Service Rep recommended to take my car to a muffler shop that could make the small repair without having to replace the entire muffler system. This honest suggestion will… keep me coming back to Al Serra in the future.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Serra Chevrolet Saginaw Team
Amazing amazing amazing
by Cj on 02/11/2023Best car buying experience of my life . Pressure free , very quick responses, extremely friendly people. Even people I haven’t meet knew my name and saying hello . The by far best aspect of the buy was the ability to text with my guy… (Andy) we pretty much had 98% of details done via textThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Saginaw Team
Sensor Status
by Bob Q on 02/09/2023Very professional They keep you informed about the status of their workBob, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Serra Chevrolet of Saginaw provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Serra Chevrolet Saginaw Team
Ray Rocks!!!
by Mike DuHamel on 12/22/2022Joe Rau is the reason I go to Serra. We buy all our vehicles from him. Honest, good-hearted, hard-working, human being. Keep up the good work, Joe, and Serra Chevy of Saginaw!Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Serra Chevrolet Saginaw Team
Excellent service
by Phil P on 12/16/2022Alex Albaugh - Sales Consultant was first class. Straightforward, to the point and very diligent throughout the extended wait period which the market is currently going through, and which we also experienced. Kept up us to date on realistic… expectations and was quick to notify us when the vehicle was ready for delivery. Also provided us with a thorough rundown on our new vehicle workings at pick up. Paperwork with Serra was quick and easy. A positive experience.Phil, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Serra Chevrolet Saginaw Team
Normally very happy!
by Sandy on 12/01/2022We have used Serra Chevrolet for all our vehicles and have always been great. But this time was not good. Took a while when I arrived for my appointment for anyone to help me. And then about 30 minutes after I set in the customers area I… see my car by the door. I was not sure if it had left the entrance area. So I waited and no one came to tell me anything. I waited 30 minutes and then asked what was going on with my car. It was done and had been done for 30 minutes or more. If I wouldn't have asked I would have set there much longer. The person who checked me in was not at his desk. NO GOOD CUSTOMER SERVICE this time. I hope this is not the future of Serra Chevrolet. I will try them again.It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, The Serra Chevrolet Saginaw Team
Very bad shut up
by Phil on 11/11/2022Very bad [non-permissible content removed] up, they have three bays, cars lined up behind all three. If you choose the Wrong lane. you can watch cars that were there 15 or 20 minutes after you go through and come out and you could still be… setting there. That happened to me today. And it was over 20 minutes. I bought my Toyota 2014 there, and had my oil change there.I’m looking to go to the Toyota dealer in Bay City and see if they’re better. I don’t mind waiting in line. But it’s bad when cars that arrived long after you go through first. Phil walkerPhil, thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Saginaw Team
Great Service
by Satisfied customer on 11/03/2022Excellent customer service and superior quality performed in a very timely manner!Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Serra Chevrolet Saginaw Team
Great Sales Experience!
by James on 10/28/2022Prompt straight to the point sales experience with white glove delivery. Less than 24 hour turn around from committing to a vehicle to delivery in driveway. Serra automotive group is second to none.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Saginaw Team
The Blue Babe
by the fabulous blue Camry owner on 10/25/2022They don’t do unnecessary work like the quick oil change places do.We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Serra Chevrolet Saginaw Team
Quick, friendly service
by Trish on 09/23/2022Serra Toyota’s service department is the best! The crew is friendly and service is quick!!Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Saginaw Team
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Silverado 2500HD
It's Simple at Serra! Serra Saginaw offers new Chevrolet and Toyota vehicles plus GM & Toyota Certified Pre-Owned vehicles in Saginaw, MI. Great service dept. as well with a quick lube facility, full service center, extensive parts dept. & body shop.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Thank you, Madison! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with Joe at Serra Chevrolet of Saginaw. Our team is dedicated to providing friendly and accommodating service, and it's wonderful to know that Joe made a positive impact. We hope to assist you again in the future! Sincerely, The Serra Chevrolet Saginaw Team
by Serra Chevrolet of Saginaw on 10/29/2024