Briarwood Ford
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Customer Reviews of Briarwood Ford
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Mike Collins is superb!
by Will Grattan on 03/14/2025
updated 03/20/2025
I have been buying and leasing from Briarwood Ford and Mike Collins for 13 years. Mike has helped me navigate through the maze life throws at us. Always unflappable and prepared, Mike and the Team make it painless. Mike Collins has always… been honest with me and I recommend him highly.
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Mike Collins is superb!
by Will Grattan on 03/14/2025updated 03/20/2025I have been buying and leasing from Briarwood Ford and Mike Collins for 13 years. Mike has helped me navigate through the maze life throws at us. Always unflappable and prepared, Mike and the Team make it painless. Mike Collins has always… been honest with me and I recommend him highly.Hi Will, we're happy you found our staff to be so supportive during your experience here at Briarwood Ford, Inc. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Another great transaction
by Juanito M on 09/28/2024updated 10/07/2024We have bought several cars from Ted Miller at Briarwood Ford and every deal has gone well. This transaction was no exception.Good experience
by Retired K on 09/26/2024Our sales agent Emily communicated extremely well. We purchased the vehicle on a Saturday and they were quick and efficient. They took care of everything we needed and it was a pleasurable experience!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Briarwood Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Purchase of 2022 Ford Edge
by Annette on 08/09/2024updated 08/20/2024Ruskin Tansel was my salesman and my husband and I connected with him well. My husband researched our trade in value for our 2017 Ford Escape on Kelly Blue Book and presented the amount we our asking for trade-in was $4500 with another… $5500 down and we being the consumers calculated a payment of under $300 a month. Once my credit was ran and approved a payment of $292 was given and the process to purchase was moved forward.Hello Annette, we're happy you found our staff to be so supportive during your experience here at Briarwood Ford, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Briarwood in Salina
by Sjmatth on 06/06/2024Bruno, was wonderful, did everything possible to make me a satisfied customer. He always goes above and beyondExcellent and praiseworthy experience
by hisunooyen on 08/24/2023One of the finest and smoothest car buying experience I've had. I had the pleasure of working with Kevin Williams on purchasing my vehicle; he was very patient and accommodating of my hectic schedule. The sales team that I interfaced with… when Kevin was on his day off had been extremely respectful of him and of me. I couldn't have asked for a interaction and relationship while purchasing a new vehicle. I can't say this enough: they are respectful of your time, show empathy, and do not force anything on to you that you are not comfortable with. I wholeheartedly recommend Briarwood Ford, whether you're purchasing new or used!Ford Escape 2023
by Marcia B on 05/26/2023Bruno Seminara did a great job in returning lease car and getting into a new lease. Pleasurable and efficient . Staff was very friendly. Will return to Briarwood Ford when time is due.Briarwood -Super Great Dealer!!
by Todd Tali on 05/11/2023Tom Bicknell and Emily Buckel treated me like a family member! They made me feel like I was their only customer! Tom went out of his way to quickly find my GT Mach-e and spent a lot of time with me! The fact that he is the General Manager… and would take such extra time to treat me like king was especially impressive. Emily gave me all the time needed to understand the comprehensive features of the car and still gave me her cell number to call with follow-up questions. Without her after the sale attention I would not have been enjoying my car as much as I am!! ALL AMAZING!!Awful experience, lost a customer for life
by John M on 09/08/2021Will not buy Ford again and specifically would recommend against this dealership for service. I bought my 2017 Ford Fusion 4.5 years ago new. At 80,000 miles, it overheated. I took it to Briarwood and was told they would look at it soon. A… week passes and I call them up. "Oh yeah, we looked at it and it's the engine." My car was affected by a known engine design defect allowing coolant into the cylinders. The TSB issued by Ford calls for a new long block (at a cost of over $8,000.) My car's warranty expired at 60k miles and so I was asked to pay out of pocket. I asked Ken to make a request to Ford to help out on the cost after reading they paid a portion of many other customers' new engine. He says OK. A week passes. I call him up and he says he's trying to figure out how to put the request into the computer. WTF? Another week passes, "Still trying to figure out how to put it in the computer, let me talk to someone else here." A few days later I call back and they've managed to put the request in - after 2 and a half weeks of waiting. Then they lose my service records I sent them and I have to email them a second time. Another week passes. Finally Ford offers a price of a little over $3,000 for the engine, expiring in two weeks. I try to get a hold of anyone at Ford corporate - including by asking Ken to send a letter over to them. He sits on the letter for over a week because he can't figure out how to send it to them. Nobody on Ford corporate's phone line is willing to talk to me. "Take it up with your service advisor." Ford never responded to Ken either - allegedly. So I end up paying $3,200 for the new engine - BUT THAT'S NOT AT ALL. After the new engine is in, my CEL has come on - it wasn't on when I took it into the shop. The O2 sensor is bad. Hmmm, perhaps it was broken during the engine installation? Ken insists that's not the case and wants an additional $440 to replace an O2 sensor. Unbelievable. Lost a customer for life. At least I have my car again after $3,200 and 2.5 months. Of course, I had to buy another car in the meantime since it took 2.5 months and a rental car would've cost an arm and a leg (not that they were available anyway thanks to the pandemic! I looked!)Oil Change
by William on 12/01/2019updated 12/11/2019Good oil change with car wash included. Much appreciated!Great Service
by redneo1 on 12/04/2019After a trip to Florida our engine light came on, on a Friday evening. Parked the car in the driveway for over a week as I was having back surgery on the following Monday. Explained that the engine light was on and our service writer, Ken,… said we could leave as he was busy with another customer and I could go home, he would fill out the necessary paperwork later. He did and my Flex was fixed. Really appreciated his thoughtfulness to my medical condition. Thank you Ken.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
The Works
by Theresa on 11/27/2019updated 12/04/2019My service was professional and courteous. I am leasing my vehicle from the dealership and plan to continue service with them.Theresa, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Great experience.
by Pdiddya on 11/16/2019updated 11/22/2019Al Bell and Mark Garcia are amazing salesmen and incredibly easy to work with!!! A big thank you to them for an easy and fun car buying experience.Hi there, thank you for your great comments about Al and Mark! We're glad you enjoyed your car buying experience, and we hope to see you again soon. Take care!
Taurus owner
by Douglas on 11/22/2019Briarwood Ford service department listened to my issue, inspected my car and quickly identified the fix to get me back on the road. They listen, they quickly troubleshoot, and resolve the issue in a timely fashion. Very professional!Lots of Freedom to Learn and Choose
by Wesley on 12/17/2018There was no rush to decide. Salesman took lots of time to explain options.Wesley, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
Ken and his guys/gals were great
by buddharjp on 08/13/2018My 2013 Ford Focus is part of the litigation for the double clutch defect. The vehicle will soon be re-purchased by Ford as part of a settlement. Although I had to bring my vehicle in 9 times for repair/replacement and apparently the… problem will never be permanently fixed, I wanted you to know that Ken and all the service people at Briarwood Ford have been fantastic to me. Always courteous, timely, kept their promises, provided me with a free loaner when necessary and really went above and beyond for me. Please thank them for me. ~~Ron PlunkettIt is great to hear that we were able to go above and beyond your expectations and really help you out! Please let us know if there is ever anything else we can do for you! Safe travels!
Did what I needed done!
by Briarwood56 on 05/06/2018updated 05/22/2018Clean, comfortable, and enjoyable place.Very Happy With The Service I Received.
by Briarwood56 on 05/02/2018updated 05/22/2018Matt Foley has taken great care of my truck for several years. I am happy to keep using QuickLane for my service needs.Car is fixed! Customer service seems a bit off though...
by amy92190 on 03/19/2018They were able to get my car squeezed in during the weeks already scheduled appointments, which I appreciate. However, they not only failed to call me with information regarding what was wrong with the car, but also failed to call when the… car was ready for pick up. I left my number when I dropped the car off and provided my number again when I called for a status update. Not sure why it was so hard to make a simple phone call. I asked two different men why I wasn't called and neither had an answer.Great service
by cmcheekie on 03/03/2018This was the best experience that I’ve ever had buying a new vehicle. I drove away in my new vehicle happy and content with my decision.Briarwood Ford
by Sfretter on 12/28/2017updated 01/03/2018I thought our experince buying our new truck was easy and smooth. Except for having to wait for the rebates to come in. Our salesperson was wonderful, up front, and truthful.We're glad that your experience buying your new truck was so easy and smooth! If you ever need anything additional, please let us know! Take care!
About our dealership
Hi Will, we're happy you found our staff to be so supportive during your experience here at Briarwood Ford, Inc. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 03/20/2025