Serra Chevrolet
Today 9:00 AM - 9:00 PM
Customer Reviews of Serra Chevrolet
Review type:
New purchase, 2024 Chevrolet Silverado
by PLM1675 on 01/31/2024
My Silverado purchase ran into an issue at delivery when I decided that I wanted a different model. The vehicle I had selected had to be transferred from another dealership to the Southfield location, incurring effort in some of the coldest… weather we've seen this year and added cost. My Salesman Bill Marx and Nick the Sales Manager were both totally understanding of my decision and they both went far out of their way to work with me to find the best vehicle to fit my needs. I'm very pleased with the vehicle that I bought, and even more appreciative of the way I was treated by them and the entire team at Serra Chevrolet, Southfield.
139 reviews
Sort by:
Catalytic Converter Work
by billywall on 09/18/2024Was pleased with the work done. However, the cost $3,300 for a new catalytic converter for a 2012 Camaro was excessive.Thank you for your feedback. We appreciate your satisfaction with the work done on your 2012 Camaro, and we understand your concerns regarding the cost of the catalytic converter. At Serra Chevrolet Southfield, we strive to provide quality service while maintaining transparency in pricing. If you would like to discuss this further, please don't hesitate to reach out to us directly. Your input is valuable, and we're here to assist you. Sincerely, The Serra Chevrolet Southfield Team
New purchase, 2024 Chevrolet Silverado
by PLM1675 on 01/31/2024My Silverado purchase ran into an issue at delivery when I decided that I wanted a different model. The vehicle I had selected had to be transferred from another dealership to the Southfield location, incurring effort in some of the coldest… weather we've seen this year and added cost. My Salesman Bill Marx and Nick the Sales Manager were both totally understanding of my decision and they both went far out of their way to work with me to find the best vehicle to fit my needs. I'm very pleased with the vehicle that I bought, and even more appreciative of the way I was treated by them and the entire team at Serra Chevrolet, Southfield.Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our team, and we are thrilled to know Bill and Nick went above and beyond to help you get the perfect Silverado. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Serra Chevrolet Southfield Team
serra chevrolet , southfield , MI
by CHEVROLET on 04/10/2023excellent service , very professional staff , great workThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Southfield Team
will not return
by rwcruze on 02/27/2023Price quoted was not honored when I came to pick my car up after service. Work was delayed and no communication was given. I will never return to this dealership this is the second time within one year that they have mistreated me and my… vehicle.We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Serra Chevrolet Southfield Team
Great Experience
by Michelle on 02/01/2023Friendly, thorough and quick!!Michelle, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Southfield Team
BIG DEALERSHIP, LITTLE RESPECT, INTEGRITY & DECENCY, BIG FAILURE!
by HaveIntegrity on 04/14/2017Very unimpressed with this dealership, we just spent the last 24 hours talking with DOMINIC CIACELLI & katie (she reassured us as well that she didn't think this vehicle would even sell in the next couple days, documented conversations, ALL… OF THEM IN EMAIL AND PHONE!) about purchasing a vehicle, agreed on buying for FULL ask late afternoon, it was made very clear we could not get over there until the next afternoon, we were never told they wouldn't hold the vehicle, we were getting money in order and all was good to go (which they knew) (holiday wknd so we were pulling some strings to move things asap as banks were closed soon) fixing to leave to head there right now and come to find out they sold the vehicle. Now they're going back and forth on which salesperson sold the vehicle and whether it was last night or this morning, sounds like bad communication & lack of integrity/common decency. We understand vehicles are meant to be sold- but the problem here is the way we were completely LED ON and mislead about their policies. They don't care that we just busted our butts to expedite some of our hard earned money moved to different accounts, running around town to 2 different banks, taking off of work, making arrangements for our family & simply getting our hopes up about our dream vehicle all because they led us to believe that full ask was agreed upon & the vehicle would be there for us 18 hours later when we arrived. Have some respect & be honest, say no we aren't holding and it could sell- heck let us know someone came in and was looking at the vehicle LAST NIGHT AFTER OUR CONVERSATION, we could have busted our butts even more to try and make it down by 8am. Big dealership, big excuses & big failure in treatment of potential buyers. Kellie Tomlinson the sales manager was notified but too busy to give us a call when we expressed our dissatisfaction. THIS WAS SO WRONG TO DO TO FOLKS, SIMPLY WRONG! NO INTEGRITY AND RESPECT! The paper and audio trail to prove it too, slimy choices folks!!Kicked me out for questioning a fee
by Moabdo88 on 01/02/2017If I could leave negative stars, I would. I went in two days ago to lease a Chevy Cruze. Jeff was our salesman. We went to him because my uncle had leased a vehicle from him a few months prior. We negotiated for a bit and realized that… there wasn't going to be a deal so we mutually agreed that no deal would be made and left. About 15 minutes after we left, Jeff called me back telling me about the deal. My needs were for 12k miles/year, a 24 month lease, and zero down, which we had stated in the prior visit and Jeff knew about. On the phone he stated just that, so I told him to have the car ready as we were heading back over there. After driving the Cruze and looking at the features, we went inside to discuss numbers. I asked Jeff to print me out everything so that I could have it in writing, which he did. As I began looking at the paper, it showed that the lease was for 36 months, 10k miles, and $570 or so was due at signing. So I began to question Jeff about that, knowing that 10k miles wouldn't be enough for me. He upped the mileage to 12k for an additional $9, which I was fine with. When I asked him about the 36 months, he replied with frustration "no negotiation". I stated that I wanted 24 months, not 36, again his response with more anger was "no negotiation". I kept my cool, even though I wasn't happy about this but figured I would tackle the down payment and then return to the length of the lease. When we questioned the $570, he got visible angry and began to get loud. He stated those were fees that had to be charged--again, not a problem if he would sit and explain that to me in a civil way. I asked him where the numbers were coming from and he swiped the paper from in front of me, pushed back his chair and got up, pointed to the door and yelled "Get out!" Confused as to what was happening, I said "what?" and he said "You're crazy for letting this deal slip, GET OUT!" With that, I proceeded to gather my things and left. Now I have purchased many vehicles from many different dealerships. In fact, I had driven 60 miles from Toledo to visit this dealership. With that, I have never been more disrespected or offended with my time at a dealership. When I got back to Toledo, I called and spoke to the manager, CJ, who told me that if I came back, he would make it worth my while. Not wanting to go back and get disrespected in front of other potential customers again, I called him back the following day and left him a message asking him to call me back. Two days later, no return call, even though I know he is in working. I have been a loyal GM customer for 28 years. That changed after this experience. Today I leased a 2017 Nissan. The service was night and day from the service that I received at Serra. There is a reason that GM is currently idling its plants because they have over 900,000 unsold vehicles on lots across the country. That reason is their poor service and their terrible sales representatives. I have filed a formal complaint with GM and look forward to hearing from them. As a consumer, no one deserves to be spoken with or disrespected the way I was, especially since we were so close to a deal. If you want to be disrespected, I would recommend Serra. If not, there are many other Chevy dealerships that will accept your business.Excellent experience
by jamesrj on 04/15/2016This was the best experience I've ever had purchasing a new vehicle. James Lee was very knowledgeable about the product and made the entire process easy. He did all the work. I sat, relaxed and comfortable in an environment that in previous… experiences was usually accompanied with stress. He really took care of me. Dwayne Gillens , a great service advisor recommended I see James and I cant thank him enough. Great job and thank you to both of those gentlemen.Service
by mbjb5264 on 03/28/2016The service was prompt and fast.My Favorite Dealership
by MissDOK on 03/02/2016It is always a good experience when I go to Serra Chevrolet. I have been going there for years and never had a issue to come up that was not solved. They know how to treat you and that is why I keep coming back. Plus now I feel like part of… the family.LOVE MY CHEVY
by tcholagh on 12/12/2015for the passed month i went to so many dealerships to try and find the best price to fit my budget being a female every time i walked in either they didn't take me seriously or thought the prices i was asking for were outrageous and then… didn't take me seriously. (I wanted something under $150) Anyway, I finally came to Serra dealership and not only was I taken seriously but Patrick Kemokai did everything in his power to get me what I wanted. I left there completely satisfied.I got what I wanted
by QuittaC on 12/07/2015I had a great experience! The salesperson I worked with was Matt Poches. He built great rapport with me, answered all of my questions, got me in the car that I wanted and even checked on me after the purchase to make sure I loved my new… Chevy Equinox.Easy buying experience
by Kiti on 04/14/2015It was fast and easy to lease a car from Serra. Bob Bensen my sales man was very knowledgeable and easy to work with.Thank you!
by Ciarahawrylak on 04/10/2015I couldn't be more happy with all the help and advice I have received with leasing my first car. I will definitely recommend and I will be back! Thank you!Excellent service
by Y_Beezy on 03/26/2015updated 04/06/2015Nick was very friendly and informative about the 2015 Silverado I purchased. He got me a really great deal and I couldnt passs it up!Auto repair
by Rodneyjt on 03/22/2015updated 04/03/2015Service was excellent. from the time I dropped off my car till the time I picked it up. My service advisor kept me informed about the progress of my repair. I have three chevys,one of them a corvette. If it needs service I will be taking it… too Serra!!!The service I've ever experienced.
by CDMont on 03/26/2015updated 04/02/2015Everyone was very pleasant and prompt. When I first drove up to the service center, I was greeted and all of my worries were taken away, within 30 minutes I was on my way home with a loaner. The service was excellent.Great Customer Service
by Noricka on 03/27/2015updated 04/02/2015I called ahead -- even though it was an express oil change and needed the Recall - my information was already in the computer as if I was expected. I am also appreciative of the auto wash and the personal service. AWESOME!Thanks!
by Merlin803 on 03/26/2015updated 04/02/2015They gave us exactly the vehicle and options that we wanted at a lower price than we could find elsewhere.Chevrolet Equinox
by AMCChevy on 03/27/2015updated 04/02/2015James Lee was my salesman and he had an excellent knowledge of the vehicle that I selected. His main focus was making sure than I was getting something that I really wanted, and he worked very hard with the finance team to make that happen.… He has a repeat customer in me.service
by dlfu on 03/31/2015Check in was very quick, customer wait area very nice with room for laptop work area, had requested rear break pads be checked- mechanic showed me condition of pads and how I could monitor wear by watch break fluid level. work was completed… in a timely manner.
Chevrolet Equinox
Chevrolet Trax
Chevrolet Traverse
Chevrolet Silverado 1500
About our dealership
Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our team, and we are thrilled to know Bill and Nick went above and beyond to help you get the perfect Silverado. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Serra Chevrolet Southfield Team
by Serra Chevrolet Southfield on 02/02/2024