Serra Chevrolet
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Customer Reviews of Serra Chevrolet
Review type:
Serra Chevy Southfield, MI
by BlackTrax on 04/23/2025
You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, I got friendly people who didn't try to “push” anything on me. They’re helpful. They listen. They’re… accommodating. That was my experience with Sian and Katie. I highly recommend Serra Chevy in Southfield if you are looking for a vehicle and will definitely go back when I'm in the market again.
140 reviews
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service
by dlfu on 03/31/2015Check in was very quick, customer wait area very nice with room for laptop work area, had requested rear break pads be checked- mechanic showed me condition of pads and how I could monitor wear by watch break fluid level. work was completed… in a timely manner.New Car Sales Experience
by Kathy413 on 03/30/2015Brittany Danna stood up and greeted me at the entrance of the showroom, she was upfront and personal. I could tell she had my best interests at heart, almost as if a mind reader the very first vehicle she presented, I took for a ride and… made it my own. I love it!! She worked out the figures like magic near enough to where I wanted to be, and the rest is history. I would highly recommend her and, who knows, maybe the next vehicle will be her sale, too! Thanks GM! Love doing business with you = wish all my sales experiences were this easy!! Thanks, again.Great customer service!
by Dobydoe on 03/28/2015My sales consultant was James Lee. He is very professional with excellent customer service skills. I recommend Mr. Lee because he is very knowledgeable with the products and process.Serra Service
by kenvolt on 03/19/2015I got right in at my appointed time and was able to relax in the lounge while my car was being serviced. A very pleasent experience.Short and sweet
by duncle316 on 03/16/2015Quick change area was typically busy. The crew took everyone in the order they rolled in. Visit was short and comfortable in the waiting room.Oil Change 3-2015
by janettemike on 03/15/2015Everyone was very friendly, nice and kind. I did not know the oil change was free until I went up to pay. That was a special treat!Great experience
by KimGarr on 03/05/2015updated 03/15/2015Jim Colovus was wonderful. He was fast, knowledgeable, courteous & efficient. Would definitely recommend him and the whole dealership to others.Wanda Moore, Michigan
by Moore123_8 on 03/03/2015updated 03/15/2015I was greeted right away and my wait time was minimal. The staff was very friendly and courteous. My overall experience was great!Oil Change Service
by ebensen on 03/07/2015Dealer visit for oil change service- was in and out quickly, courteous, top notch service.. washed the care also and price was right too at only $12.99 ($14.83 including fees and tax). Happy customer!Serra experience
by FedEx2015 on 03/05/2015Very friendly and supportive. Answered all my questions and gave different options for the lease I was looking for. also trade-in process very smoothMy new car experience!
by Summer78 on 03/04/2015It was an excellent experience! Im happy to have such a feeling of excitement for my new car and my sales person helped out with my new car purchase and it was awesome!my experience at serra chevy
by woodnada on 02/27/2015updated 03/05/2015The sales person was very informative, professional and willing to help me to make my decision towards a new vehicle. Saleperson went up and beyond to answer all my questions and concerns, and had a very pleasant attitude. I am currently… leasing two autos from chevy serra for the fact that their service and prices were outstanding from the rest!Serra Chevrolet: inviting atmosphere and helpful people!
by koianyx on 02/26/2015updated 03/05/2015I was working with Mike on my 2003 Chevrolet mailbu and when it was worse than expected as far as what needed to be fixed he got me in touch with Andy. Andy went above and beyond to try and find a vehicle within my budget. Because I live… near Det the insurance was in some cases is two and three times as high as the notes we we looking at which was/is very discouraging but Andy even called around to see if he could lessen the blow. I appreciate both of them immensely and it means a lot that they will go through the trouble to try and help me. They both have made this a great experience for me Mike explaining what needed to be repaired in a way I could understand and Andy with helping me find something so that I don't have to rent a car another week:) I work in customer service, I always try to give those who I am helping the best part of me and it's really nice to be on the receiving end of that for once. Best Regards and many thanks in advance Nakoia.Diesel Cruze
by Kaskins on 02/24/2015updated 03/05/2015I have a diesel Cruze that I very happily leased from Bob Bence. As I've brought it in for service, it seems that your service department is very unfamiliar with my vehicle. When my "exhaust fluid" was completely depleted (I didn't… actually know what it was since I've never had a diesel) there were about four service guys trying to figure out where the fluid needed to be added - I had no idea, but why would I?! It was in the trunk! Then, this past week, I took my car in for it's next oil change/service. They told me that "somebody" who did my last oil change (it was Serra) stripped the oil cap and one would need to be ordered because it wasn't in stock. No problem with that, actually, but the dealership does not seem equipped to service diesel vehicles. I like my diesel Cruze - the 35 mpg that I've been getting with all city driving is great! I am NOT at all dissatisfied with my car, but a little disappointed that my service appointments have taken many days longer than expected. Thanks for letting me share my experience. Kathi AskinsSerra excellent review
by GrandmaMary on 03/02/2015C J Jacobs and Nick Moceri were very attentive to my needs. The vehicle was ready for us to test drive. Nick was very professional in handling our purchase. This is the third vehicle we have purchased from Serra. We would highly… recommend Serra to our friends. Both C J and Nick made buying our new vehicle very easy. Nick answered all of our questions. Every sales staff member were encountered were pleasant and offered assistance.Exceptional Service
by IleneL on 02/20/2015updated 03/03/2015I went in with the idea that I wasn't leaving without getting our daughter a car, and I left with getting our daughter a car. James was wonderful to us and we were so pleased with the outcome. I would recommend working with hime to… anybody looking for a car.Great Customer Service!!
by LNoble72 on 03/02/2015I came in for an oil change and the lead person Mike in that department was very helpful and gave me a detailed breakdown of everything that I need done to my vehicle.Bianca is the BEST!!!!!
by SMDodson on 02/03/2015updated 02/15/2015Bianca was great. She made the process fast and easy. Best experience I've ever had buying a car for sure.Exceptionally Pleased!
by TayL930 on 02/04/2015updated 02/15/2015Brittany Danna was a wonderful sales representative. She is a diligent worker and has been working with me for the past couple of months to ensure that she was able to deliver the car of my rather high standards with excellent service,… communication and customer service.Satisfied Customer
by marvelous10 on 02/12/2015When I went to Serra Chevrolet, I really was'nt ready to buy, but just looking and pricing. Your salesman David Samuels greeted me very friendly, and gave me a great deal on a Malabu and on a trade in on my Ford 500. Thank again Marv… Myersrecall plus
by nrs14340 on 02/12/2015Since I had an appointment, the drop off only took about 2 minutes. And within 5 minutes, the van was available to take me to my meeting. My car was ready within an hour of my return to the dealership. Everything had been done and I had… a clean car (For a few mies at least). The only thing I wish, is that when the car was parked outside, it would have been locked. Since I have the key, it is no problem for me to get in. But anyone in the lot could have stolen something out of the car while it was parked there.
Chevrolet Equinox
Chevrolet Trax
Chevrolet Silverado 1500
Chevrolet Traverse
About our dealership
Thank you for sharing your wonderful experience! We're thrilled to hear that you found our team at Serra Chevrolet Southfield to be friendly and accommodating. Sian and Katie are great assets to our team, and it's fantastic to know they made your car buying experience enjoyable. We appreciate your recommendation and look forward to welcoming you back when you're ready for your next vehicle! Sincerely, The Serra Chevrolet Southfield Team
by Serra Chevrolet Southfield on 04/24/2025