Suburban Ford of Sterling Heights
Customer Reviews of Suburban Ford of Sterling Heights
Review type:
Bought a 2022 ford Edge
Bought a 2022 ford Edge
by Jim Beaubien on 11/27/2023Salesman Anthony Larock was a superstar. He went out of his way to answer all my questions and even went the extra mile to repair a scrape ( that I don't know when happened ) on my front right fender. It felt like a Thanksgiving miracle.Hi Jim, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
Hal Bigelow
by Hal Bigelow on 11/24/2023Our sales lady Flutura Gjonaj was very polite and knowledgeable. She able to answer all of our questions. Ms. Gjonaj was very helpful.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!
Ford Fusion
by JeremyA on 10/03/2023It was easyHi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
2020 Escape
by SherylM on 09/22/2023Excellent service! Jim S. always gets my vehicle done when promised. Would not go anywhere else.Hello, we are happy we could make your experience a positive one! At Suburban Ford of Sterling Heights, we value our customers and we look forward to seeing you on your next visit. Take care!
New car
by Michael B on 09/09/2023It was perfect my sales man was awesome ill be back for another car I just wish they would do better on working with people with perfect credit with lower interestHi Michael, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
signed a contract, sold my car to someone else.
by shanehu on 09/08/2023Bought a 2021 jeep renegade from driveway.com. put my down payment down, signed and returned the contract to Ford of Sterling heights. I am in possession of a signed, executed contract from this dealer. Today I got a call from driveway… telling me Sterling Ford has SOLD MY CAR!! I already put money down and all parties signed a contract! untrustworthy, do NOT use this dealer.Hi Shanehu, we are so disappointed to learn of this situation you have described. Please give us a call at (877) 831-9890 and we will do our best to make this better. We hope to hear from you soon.
Purchase
by Anyae J on 09/01/2023It was easy going and comfortable working with Chris.Hi Anyae, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Brandon Jijika
by Jesse Hallac on 07/24/2023Brandon was amazing he helped me out with everything. He was super understanding and was able to get me the car I wanted. Thanks for all your help!!Jesse Hallac, thank you for taking the time to leave us your response to Brandon's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Suburban Ford - Sterling heights
by Ford fusion on 07/21/2023The dealership was great. Vince ( salesman ) really did a good job, as well as Finance. A first class dealershipHello, we are happy we could make your experience a positive one! At Suburban Ford of Sterling Heights, we value our customers and we look forward to seeing you on your next visit. Take care!
Very good service
by Uncle Buck on 07/17/2023I made an appointment to have my oil changed. Some circumstances changed and the service department arranged for my vehicle to be delivered to me at my workplace. This was very convenient.Hi, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!
Financing was a mess
by tmanaz1 on 07/10/2023updated 07/17/2023On the positive side, delivery of the vehicle was great. Otherwise, dealership from a financing standpoint was abysmal. Was already pre-approved thru Ford Credit, and expressly indicated I wanted to stay with Ford Credit. The… dealership said they wouldn't need to run my credit report but they did anyway under the pre-tense that they needed my social security number to access my Ford Credit account. Then they financed thru Ally without my knowledge. We found out as their collections department started calling us (I was waiting for the new loan to show up on my Ford Credit app) while we were in the middle of closing on a new home purchase. Overall, they seem to be manipulating the situation to their favor all along the way without being transparent about intentions or decisions. If you can pay cash, should be a good experience otherwise I can't recommend. The sales guy was good but displaced accountability whenever I questioned finance department actions / decisions. I can't remember who the finance person was as they haven't returned my calls.Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Suburban Ford of Sterling Heights. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (877) 831-9890 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Ford F150 Purchase
by Mike McKay on 07/06/2023Very reputable and pleasant sales experience!!Hi Mike, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!
Fantastic!
by Mandi325 on 07/01/2023Anthony LaRock was great! He was very friendly and knowledgeable, he was wonderful to work with! He definitely made my car buying experience the best and easiest I’ve ever had! I plan on going back soon with my daughter!Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Vito Vultaggio is THE BEST
by Cody Wood on 06/06/2023This is our second time working with Vito Vultaggio and he was absolutely superb. We were worried with what options we would have due to the car market but Vito got us both into the vehicles we wanted, for a price that worked for us. He… worked some magic and it is much appreciated.Hi Cody, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Steve
by top shelf on 06/02/2023Friendly service ,professional Repair. Thank youHello, thank you for your wonderful response to the quality of service our Staff provides! Safe travels!
Happiest Customer
by Happy Happy on 05/24/2023I am over the moon happy with my purchase as well as my experience with Suburban Ford Sterling Heights. Anthony was amazing. He took care of me from first contact to the final purchase. He was amazing in every aspect imaginable. I felt… welcomed and reassured every step of the way.HI, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Always go to Suburban
by Nancy B. on 05/16/2023Service dept is responsive and professional. Of course, the vehicles speak for themselves! Always drive a Ford.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
2023 edge lease. Great experience
by Karinkl on 04/27/2023Brad was great and very helpful. Answered all my questionsHi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Suburban Ford of Sterling Heights, we value our customers and we look forward to seeing you on your next visit. Take care!
Ford fusion purchase
by Mbrake87 on 04/26/2023My salesman, Vito was superb. He made my purchase a very easy process. From the moment we started looking for a lease until the purchase 3 years later, he answered every question and was insightful along the way.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Suburban Ford of Sterling Heights, we value our customers and we look forward to seeing you on your next visit. Take care!
MY Mustang
by FrankMustang on 04/19/2023Our experience with Suburban ford in Sterling Heights is always stellar. They are honest and the kind plus the work is always timely I especially liked their new program where they delivered the car to your home. This is a service that,… i thought, was limited to premium brandsHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Very Easy To Work With
by MavChris on 01/27/2023I ordered a Maverick a year ago. I just took delivery a couple weeks ago. One complaint is that for the last year the dealership never contacted me. I’d text my sales guy every other month and he never an update. Never got… correspondence from Ford with build date or anything like that. I was very surprised to get a call out of the blue that my truck was at the dealership! The actual purchasing process was very smooth and they were very easy to work with. No hidden costs or fees. Price I paid for the truck was exactly the same as what was stated on the order from back in Jan of 22.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
Hi Jim, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
by Piper Yost on 12/01/2023