Taylor Ford
Today 8:30 AM - 6:00 PM
Customer Reviews of Taylor Ford
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7 sales reviews
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Robert
by srobert96 on 07/22/2016updated 08/09/2016The purchase of a new Ford auto from Taylor Ford was a very pleasing and satisfying experience. Professionalism was exhibited by all.Oil change at Taylor Ford.
by PapaPhil64 on 08/01/2016My leased 2015 Ford Flex was serviced at Taylor Ford last Monday, July 25. The service was great and the staff was excellent. My only problem with Taylor Ford is with your sales department. We had to get our Flex from Southgate Ford. Taylor… Ford either didn't have a 2015 Flex in November, or they had no interest in finding one. I am also buying a 2013 Focus from Taylor Ford, that I'd like to trade in on something larger, perhaps an Escape. I still owe about $12,000 on my Focus, and your sales department will only give me $7,000 for a trade in. My wife and I have bought or leased 7 vehicles at Taylor Ford or Ray Whitfield Ford since 1983. Because I'm not a Ford employee, I can't get the A- plan. Doesn't customer loyalty or retention mean anything to Taylor Ford? I would appreciate an e-mail or a phone call to talk about this. I like Ford vehicles, but I won't hesitate to take my business to Southgate Ford, even though your business is closer.Excellent service
by Blondie3155 on 07/20/2016Frank Succurro was fast, efficient and a pleasure to deal withGreat Service
by MarieGreen on 07/11/2016Got approved in less than 10 minutes. Great service, Nick is great!They advertise great trade-in value, but....
by saunterr44 on 06/15/2015Their advertisement promises great value for your trade-in, but I found that they were not only incorrect, but unwilling to even budge a little bit. No flexibility, at all. I walked away completely disappointed, as it took more than an… hour out of my busy day, all for nothing. I purchased the next day from Holzer Ford.Satisfied customer
by driveinstyle on 10/02/2013updated 04/25/2025It was a non stressful experience. My sales person Dan M was kind and patient. He answered all of my questions thoroughly. I was pleased with the amount I received for my trade-in.Bad business
by sah224 on 03/15/2011updated 04/25/2025We were quoted on a specific vehicle and signed all of the paperwork and told that we would be able to pick it up the next day as it was coming from another dealer. Well, they hadn't gotten the okay from the other dealer and that dealer… sold it. We had to call them several times the next day to find out that the truck was sold. Then, they just put us on the back burner and weren't very interested in helping us find the vehicle that we wanted since we had already signed and they figured they had the sale. We went to another dealer and got much better service and now have our vehicle.
About our dealership
It's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Mandy Friday 313-216-1607 mandyf@shoptaylorford.com
by taylorfordmi on 06/18/2015