Acura of Troy
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Customer Reviews of Acura of Troy
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3 sales reviews
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Great Dealer!
by efernando on 08/18/2008This is actually two reviews in one. Back in 99 I bought a 3.0 CL from Dave Elledge. I had visited Suburban and got a disappointing quote. Dave gave me a better price over the phone and dropped the price even more when I came in. I gave… Suburban one more chance and Dave matched their final quote so I went with Dave and Troy. Picking up the car went smoothly and I enjoyed the car for many years, and had good service experiences at Troy also. Flash forward to 2008, it's finally time to replace the CL and it looks like there are good deals on TLs. I request quotes over the internet from Ann Arbor, Suburban, and Troy. I was pleasantly surprised when I received a response back from Dave, he was still at Troy! After a few go rounds with all the dealers (including a very disappointing experience with Ann Arbor), I went with Dave and Troy again. The entire process with Dave went smoothly and professionally. I am really enjoying my new TL, and will be sure to look up Dave again when it comes time to replace it (hopefully not another 9 years).Good CPO Buying Experience
by sjonesrones on 08/17/2007I purchased a 2004 Acura TSX from Acura of Troy in August of 2005. I know it was some time back, but I wanted to weight in. I stopped by in July of 2005 and told them what I wanted, the price I wanted. They had two demos, and both were… going to be sold later in the summer. A month later, I got an email from the salesperson (David Elledge), who told me that both were available. I did the test drive, and got a straight up price from David (21,700), which was less the KBB and Black book price for a TSX with 11K miles. I got some mild follow up pressure from David over email (i.e. this is a great price, and it won't last long), but noting too objectionable. Paperwork took less than 20 minutes to complete. I picked it up the next day after it had been detailed. The only disappointment I had with this was the lack of heavy-duty floor mats that were in the car when I test drove it the day before. Sure, they could have belonged to the dealership, and they cost something like $50, but it was a chinzy move.Not Easy to Work With
by Motown_Sox on 09/09/2013updated 04/25/2025I bought a vehicle as a company car. This is something I do very often. Dealer would not accept official purchase order as payment. Had to wait 5+ days to receive the vehicle. Also continue to get obnoxious phone calls and surveys from the… dealer and Acura because of the poor rating!Also dealer installed remote start was not working after vehicle delivery.
About our dealership
Hi, my name is John Chapman and I work at Ann Arbor Acura as a sales consultant. I did receive a request for a price quote. I sent him a quote for an in-stock unit. About two days later I received a phone call from the customer wanting to buy the car but wasn't a color we normally stock. We would have to bring it in from out of state and we need a $1,000.00 deposit with a credit statement. When the car arrived the customer didn't return any of the four voice mail messages I left for him. Approximately 3 days later I receved an e-mail saying that he was not able to get a new car at this time. After reading the other reviews he wrote on the Troy Acura web page, it looks like he made a deal with that dealer and is mad about losing his deposit he left with us. Even though we had expenses related to bring the vehicle in, beside the interest we have to pay to keep the car on the lot. Maybe if he had told us the truth, we would have refunded his money, once we sold the car. John Chapman Ann Arbor Acura 784-786-9115
by johnca2 on 12/06/2010