Luther Brookdale Chevrolet
Customer Reviews of Luther Brookdale Chevrolet
Review type:
Purchase
Purchase
by eeeeeeee on 07/16/2025My salesperson Kevin K is on top of it always. Would never buy elsewhere.Thank you for your kind review; we are happy to pass along your comments to the team here at Luther Brookdale Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
** New 2024 Silverado - Great Deal - Would buy from again.
by TATA455 on 10/11/2024Ali was a very responsive and helpful salesperson. He helped me put together a great package that met my goals in trading in my 2021 GMC and purchasing a New 2024 Silverado. Lance in Finance was also helpful in finding a great loan option… and an extended warranty for my New Truck. I purchased my first new Truck in 1978 from your dealership when it was Iten Chevrolet. It was a good experience then and it was an equally pleasurable experience today in 2024. I did a lot of research and genuinely feel I got the best value at Luther Chevrolet. They had the best price and gave me the highest value for my trade-in. I would definitely purchase here again.Thank you, Ali, for taking the time to leave such a wonderful review! We’re thrilled to hear that you had a great experience with our team, especially with Ali and Lance, in trading in your 2021 GMC and purchasing your new 2024 Silverado. It's fantastic to know that you feel you received the best value at Luther Brookdale Chevrolet after all your research. We truly appreciate your loyalty since your first purchase in 1978 and we look forward to welcoming you back when you're ready for your next vehicle. Thank you for choosing us! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
As always a great experience!
by Dalygrind on 05/15/2024From the minute I drive in to the minute I leave the entire garage/service staff is amazing. I’ve been coming to Luther Brookdale for years. I’ve dealt with many people from service, sales to management. The front line folks are the key to… this place…leadership could use a lesson in friendliness!Thank you for your kind words, Dalygrind! We genuinely appreciate your loyalty and support over the years. Our service staff takes pride in delivering exceptional experiences to our valued customers like you. We always strive to improve, and your feedback definitely helps guide us. Should you have any concerns or further feedback, please feel free to reach out to us directly. We look forward to continuing to serve you and exceed your expectations in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Chevy Experience
by Riptide Blue on 04/29/2024For anyone who thinks of visiting the Chevy deanship in Brooklyn Center, I highly recommend that you ask for Bao Ho, someone who helped me and one a relative with finding the right vehicle. After test driving a few different vehicles, we… had questions and concerns, all of which Bao was able to answer and when it came time to sign documents and pay, there was no hassle, no confusion or delay. if Bao is still working at the deanship in 12 years, I will be asking for him as I know he's someone I can trust, depend and rely on.Thank you for your loyalty to our dealership and for taking the time to write this review. Bao’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
2021 Silverado 1500 Duramax
by Steve Kroger on 03/13/2023Great selection of vehicles, sales person could be a little more knowledgeable about the vehicle.I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
TPM System Malfunctioning
by ChevyImpala on 08/02/2022I'd recommend Chevy Brookdale service to friends & family for this type of service. Nice people & great service.We cannot thank you enough for your wonderful review of Luther Brookdale Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
OIL CHANGE
by JRNORRIS on 04/21/2021It was quick and well taken off. my car was washed and the technician was kind and explained to me what was done and needed to be done . as well with the cashier.Hi and thank you for your kind words. We are very happy to hear that our team was so attentive during your visit to our dealership, and that they gave you some insight on your issue! Thank you again and we look forward to working with you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Very dissatisfied
by Babyfac on 02/18/2021updated 02/25/2021Job wasn’t done rightThank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com
Services received
by Pache on 04/24/2015My oil change is "suppose" to include a 27 point check and I thought that we use to get a list of those "checkpoints" and results/recommendations. I know that other car service companies provide this info. I assume that if a problem was… detected, I would be advised, but wonder what if any of those additional checks are actually performed.Customer for life!
by Ginny0320 on 04/12/2015updated 04/19/2015I have been in several times for an ongoing issue with a service airbag light staying on. Each time I have been treated very politely and respectfully. I have been given a very nice car to use while mine was being serviced. I was never… asked to wait very long at all. Dan Baker, my service rep was always so very helpful and friendly. He called me to talk about my car and when it would be done.Service Dept is wonderful.
by KathrynS86 on 04/04/2015I love that everyone in the service department seems so genuine and honest. They tell me what needs to be done, but also what can wait rather than giving me a laundry list of fixes that would cost me a fortune. I always come away from your… dealership feeling like I'm what everyone cares about rather than just making money. It's a very nice feelingCar Repairs
by Gates12 on 03/25/2015updated 04/06/2015Casey does a good job in that Listens to your concerns and does not make you feel like you don't know what you are talking about when you question things - this is good customer service. Most of time I bring car in because I believe… something is wrong or I have a safety concern and he takes that serious. I have had others and they blow me off like I don't know what I am talking about ( Yes theu do , do that ) I get no calls back or updates was a lot of hassle . Then I explained to the receptionist or not sure if title was a female my frustrations and she connected me to Casey , since Casey has done a good job at getting the service trust back on track . Unfortunate I need to bring back as I do have another safety challenge with passenger seat but service has improved.service review
by Wendla on 01/31/2015updated 04/05/2015I was treated exceptionally well and did not have a long wait. My contact with the person servicing my vehicle was above my expectation.Recall Re-do!!!
by LRBerg on 01/31/2015updated 04/05/2015Brought 2005 Chevy Malibu Maxx in for shifter cable recall. First install was defective with a cable that broke on our first outing after install. Luther had car towed in and gave us a loaner to use overnight. Got recall redone in… morning and got car back in afternoon. Other than defective cable part, customer service and professionalism were great. Thank you to Heidi Mannella for great service.Great Service
by vlebegue on 02/01/2015updated 04/05/2015My service advisor was the greatest. Everything was very well taken care of. This is the best dealership I have ever been to and I would defiantly recommend it to anyone who owas a GM product.Luther Brookdale Chevy
by paulycole on 03/30/2015I was told my car would be ready in a day and because I f staffing issues it was 5 days.Love my Chevy Equinox!!
by LaurenCase on 03/25/2015updated 04/02/2015I purchased a Chevrolet, but had been recommended to Adam Prekker over at Luther GMC. Adam gave us excellent service, helped with any and all questions we had, was patient while deciding exactly what vehicle to go to, and made sure I was… completely satisfied with my purchase.. even came in to help me on his day off! Excellent service, very pleased, and I will definitely be referring my family and friends to the Brookdale Luther chain.Always a 5 star experience!!!!!
by KmonayB on 04/02/2015I love coming into Luther Brookdale Chev. All of the staff is polite and helpful. You are acknowledged as soon as you step in the service dept and all questions are answered and fully explained. I have been a customer for the past 5 years… and refer all my friends and family to the dealership because of the high level customer service. Keep up the good work!Twice is the charm
by ChevyE812 on 03/28/2015Second time bringing in car in two weeks where they ordered the wrong part. They did give a luxury loaner until car this time until it was done. Handled all our concerns and apologized for the errors in ordering.luther chevrolet is incredible
by Zach3033 on 03/14/2015updated 03/23/2015It was the best car buying experience I have ever had. Scott was amazing. He was incredibly knowledgeable, honest, patient, and kind. He covered everything about the sonic we bought. Everyone was so patient and kind to us at Luther. Best… car buying experience from first walking through the door to driving away!Los Cruze Purchase
by jrindt on 03/15/2015updated 03/23/2015Was a great experience. When in with expectations of what we wanted and came out with the same. Dave Burns was a great help in deciding which car was best for Lauren.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Traverse
Thank you for your kind review; we are happy to pass along your comments to the team here at Luther Brookdale Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
by Rose Schmidt on 07/20/2025