Luther Hopkins Honda
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Customer Reviews of Luther Hopkins Honda
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I will not buy from here again
by Evan on 03/02/2024I don't normally review, but my experience was so exceptionally bad, I need to. TLDR - The worst sales tactics DO NOT GO HERE IF YOU'VE NEVER BOUGHT A CAR BEFORE. And for the love of god, never work with Tony in finance. Matt was much… better, though only after they got me to sign for the car and had me on the hook for $16k. I will never come back here and tell everyone I know to never come here. If I could have backed out of the deal after talking to Tony, I absolutely would have. Tucker was kind but didn't seem entirely sure of the process from the finance end. I'm not trying to get anyone in trouble, just being honest about my experience. I'll start from the beginning. Firstly, when coming in to purchase my vehicle, they had added on additional items that I had no interest in, which increased the price of the vehicle nearly a thousand dollars. I asked them to take both off and they didn't at first. It took 1 hour of debate to get them to fully remove/discount the items that they didn't advertise online were on the vehicle. If I had known that this salesperson crap was a sign of what's to come, I would have left right there. Those tactics are kinda expected, though not fun to deal with. I left at this point feeling happy with the sale. Then comes the really awful experience, when I went to buy the car. I have never bought a car before or taken out a loan to buy a car. The man I was shown to do finance with, after being forced to wait for nearly two hours, was the worst customer experience I've ever had (Tony in finance). He explained practically nothing about what he was shoving in front of me to sign, mocked me for doing simple math in my head and giving an exact amount down after what I was going to finance, threw pens around his office when I hesitated to sign something, laughed at my situation when I explained to Tucker that I needed to go talk to my bank to get the Cashier's check from my loan. The funny/sad part about this, is that I've never gone through this process before. The bank that I'm financing through said that I needed a purchase agreement first and then they could either wire the money to the dealership, or give me a cashier's check. When I came in to the dealership, I was unaware that they were going to be FURIOUS if I didn't have the cashier's check on me before the purchase agreement. This put me in a catch-22 situation where both institutions wanted something from the other and were going through me to get it. I felt so overwhelmed and caught off guard at the hostility displayed by Tony, that I just signed for things. Additionally, without explaining what I was signing, Tony didn't give me any copies of documents with my signatures on them. This meant that when I got home to try to figure out what I was legally responsible for, I had truly no idea. Nothing had my signature on it, and since it wasn't explained considerately, I didn't know if I could back out of the deal. At that point, I desperately wanted to. That was how bad my experience with that man was. Of course, I needed to plan in case I had actually signed the purchase agreement (I wasn't sure since it wasn't explained and the document he gave me didn't have my signature on it). So I went about getting the rest of the $16,500. Turns out, I had signed the purchase agreement, and so when I went in to give them the check, I asked to talk to Matt in finance instead of Tony. And Matt was genuinely helpful, he went through everything and explained it clearly and completely. He answered every question I had and gave me a copy of all the documents I had signed. The really awful thing is that I was already legally on the hook for $16.5 thousand dollars at this point. So they only were kind and helpful after that. I would have asked for my money back and cancel the deal based on my awful time with Tony, but they have a clause in their purchase agreement that says that if I failed to get them the 16,000 then they would keep my deposit of 6000. I was very close to walking away and calling the deposit a staggering loss, luckily Matt being so helpful saved that. I'm never coming back to this place, and they have lost a loyal customer who has only ever driven Honda's and learned to drive on Honda's. An absolutely terrible first buying experience.Don't buy As-Is
by Bfitzcoll on 07/17/2021Don't buy As-Is from Luther Honda. Bought an "as-is" 2009 subaru outback on June 7 from Luther Hopkins Honda for ~10K. Luther said they had replaced the clutch assembly. It lasted 6 days. On June 13, on a day trip to Duluth, the clutch… broke. Towed it to be fixed for ~$2k. The clutch - removed and replaced - was cracked and bent. The lesson here is: if you want an as is purchase for a car that will drive for exactly 6 days, whereupon you will be faced with being stranded by the side of the road, facing some very expensive fixes and towing, then Luther Honda is for you! I can speak from experience that they will give you a car with fixes that will last exactly six days.Friendly, Helpful
by Cynthia411 on 10/09/2018My first contact with Philip was over the phone and he was friendly and accommodating when I had to change the time that we were going to meet. Upon arrival at the dealership, he had already brought the car I was interested in up to the… front of the building. He went over all of the car's bells and whistles and explained how several of them worked. Allowed for a complete test drive. Helpful in filling out the paperwork and application for financial assistance. I would most certainly recommend Philip and this dealership to any of my friends if they are looking to buy a vehicle. ALSO, would like to add that Matt in finance bent over backwards (not literally because his back was very sore that day LOL), to find just the right financing and at very nice terms. Thank you to both of them for a very enjoyable experience. Cynthia PollariFemale Buyers Beware
by B111000 on 06/15/2016Bought a car there yesterday. The man I was working with in the finance department asked me if I had made a decision "because my husband said so." Horrible experience as a female car buyer.Avoid This Dealership At All Costs!!!
by peschomd on 11/27/2009!!!!!!! AVOID THIS DEALERSHIP AT ALL COSTS !!!!!! If you want to be treated like a child, be rushed into a purchase, and given no reassurance when the car you want doesn't start up when you turn the key in the parking lot (mind you, a 2… year old car, 30,000 miles, and 15,000 dollars) then by all means go here. But remember to cut the chain around your ankle they have keeping you there! Went into this place today to check out a 2 year old car. The car was great, drove it around, then i came back to the dealer and tried starting it to check under the hood. The car would not start. The sales guy ended up grabbing a jump for this car (which mind you only had 30,000 miles on it) and jumped the thing. He said he'd have someone take a look at the battery (but obviously there could be more problems than just the battery). He then brought us inside, and started going through paperwork trying to get me to sign my life to this car. Before I signed, I asked if he would show me the CarFax and have the car assessment figured out WHY IT WOULD NOT START and he gave me a snotty look and "hustle talk" as to why I wouldn't hurry up and sign. The guy was ignorant and couldn't answer simple questions about the warranty either. You would think about the car doesn't start and they have to jump it, being a newer car they do their "service checklist with" that there'd be no good explanation why the battery would be DEAD after having been on the lot just a couple of days. Wouldn't you think they'd catch a car with an almost dead battery - IF that was the ACTUAL problem? My intuition tells me there was more to it than that. And wouldn't a sales guy show you the CarFax or ASSURE you the car was being inspected and evaluated after their "trade in inspection checklist" failed when it did not start? NOPE! The sales guy gave no reassurance that the purchase was a good one after that bamboozle - he just called it a "fluke" , the old "[violative content deleted] happens.... but buy the car and sign here 3 minutes after the thing did not start" attitude. Really? When I asked for my keys back to my trade-in his head almost exploded and it felt like he wasn't even going to give them back - then as we told him we were leaving and did not want to waste his time he got extremely defensive. I felt he was keeping my keys to my trade-in so I would waste so much time waiting for him to find out what's wrong with the battery that'd we'd feel obligated - sorry, but we're not idiots. AND THANK GOD FOR THE INTERNET - RESEARCH REVIEWS LIKE THIS BEFORE GOING TO THIS DEALERSHIP - TRY ANY HONDA DEALER EXCEPT GREEDY ONES LIKE LUTHER HOPKINS HONDA [violative content deleted]! !!!!!!! AVOID THIS DEALERSHIP AT ALL COSTS !!!!!!Can Be Good, Can Be Bad
by shinaab on 08/12/2009I was skeptical about going to Luther Hopkins Honda due to the numerous negative reviews on the internet, but after going to almost every other major Honda dealer in the area, I was left with no choice. I looked at both new and used… vehicles. The new car salesperson came off a little rude in the beginning but when I proved I was serious, they were really friendly. There was no pressure. Unfortunately, I began to doubt that the new car was going to work and the rudeness came back again. So I looked at a used vehicle. The used car salesperson I dealt with was very friendly, helpful, and easy to talk to. They wouldn't move on the sticker price but it was fairly priced anyways. I only have two complaints about this experience. I was offered a low trade-in value and the financing and paperwork took forever!!! I would highly recommend getting your own financing unless you want to sit around for 3 days and not even get a good rate. I was able to get my trade-in value up a little bit so that helped. I can't recommend this dealership to anyone but I wouldn't necessarily say to stay away either.Bad discriminatory sales person
by phisher on 04/15/2009Went Last night to Hopkins Honda with a friend to buy a new Odyssey after buying my last Accord there 3 years ago. I brought the friend thinking I would need someone else to drive the 2nt car home. The sales person a taller 35-40ish man… with a shaved head was the worst sales person I have ever dealt with. I had gotten an internet quote from the dealership and was looking to get the van for maybe $100-200 less hopefully. The sales person was rude from the git go. His offer was $1000 more than the internet quote. When I mentioned this to him he said that this was the best he would do for someone like me and my lifestyle. I'm not sure what he meant by that but it sure sounded discriminatory to me. He then said if I didn't want to buy it for that price to stop wasting his time. It was a Tuesday evening and no other customers were there. I don't know how trying to buy a car that day from a sales person was a waste of time. After buying the van I will own 3 Hondas and will no longer buy or have my car serviced there if this is the way they treat repeat customers.Trade-in Value
by Reddy_A on 12/31/2008I bought a 2006 Honda Pilot LX 4X4 with 40K miles for 16K below 17K for their marked up price in Sep08. I went back to them in Dec 08 with an idea of exchanging it for another vehicle. They wanted to give me 11.5k for trade-in value after I… just put 1100 miles during these three months. The way I was treated made me believe that they donot want any customer to come back to sell them any car back even for an exchange. The reason I am complaining is that when I asked them about how they work on the trade-in value (during my initial purchase process) they said they look at the condition of the car and they have different tools to calculate that. But when I approached them with the real problem they just want to take it for peanuts. This was a Honda certified. They say that the certification carries no value when we are returning it to the dealer. They just talk opposite of everthing they said during a sale when you are going to trade it in back for any reason. Thanks Reddy AHonda automobiles: They don't REALLY sell themselves.
by bruce_g on 01/28/2008I went to Luther Hopkins Honda 1/21/08 at 12pm intending to trade in a 2006 Civic Hybrid for a new 4WD Element. The way I was treated made me feel utterly unvalued as customer, and a repeat customer at that. I wonder whether the new car… sales management, or even the dealership management care about customers at all! At the time I arrived I was the only customer on the floor. Yet, the receptionist had to announce 3 times over the intercom that a customer needed assistance on the new car sales floor before anyone offered to help me. Many minutes passed before anyone appeared. While I waited I saw salespeople seated at desks alone nearby and several people who appeared to be salespeople gathered in the sales manager's office. Two people who seemed to been management approached me at separate times and asked, essentially, what did I want? I said "I'm trying to buy a car". You'd think that would elicit some kind of positive response. Instead: blank stares and mumbles. After waiting FORTY-FIVE minutes I received this from Hopkins Honda: $16,100 trade-in for the same Civic Hybrid (in near new condition) which they sold to us 24 months ago for $23,900. Here's what really makes me mad: only a few days earlier they sold the same used car, same model + color, for $18,500...BUT the car they sold had 55,000 miles, while ours has 31,000, plus ours has the Honda navigation system. I said, to Cindy Whitney the sale consultant, "that's a lot less than the Kelly Blue Book value". Her response: "We don't like the Kelly Blue Book". Funny. The Luther Honda website gave me the Kelly Blue Book link to "value your trade-in" in the first place. The Civic Hybrid is a great, great little car. I would definitely recommend it...as long as you don't have to drive it in icy conditions. Too little weight over the front drive wheels makes it literally undriveable in the icy Minnesota winter conditions we've experienced several weeks this year. That aside, I swear by Honda. Incredible quality, engineering and design. I love Honda. Nevertheless, I caution against Luther Hopkins Honda. Not just because of the experience I've described. I've had this Civic serviced there for 2 years and an Accord 3 years before that. The service was often below average, never better than average.Also keep in mind that Kelly Blue Book, Edmunds, and other similar sites are only a guide. They only reflect data fed to them by sources such as dealers from the past 3 months or so. They are dependant on reliability of reporting, and do not take into consideration the current market fluctuations. So at best, anything read online is already 3 months out of date IF the information given was correct. Also remember, just because you read something on the Internet, doesnt make it true. The only true value of any vehicle, is what someone will pay for it. KBB, Edmunds, and others do not purchase any vehicles, only the reports from the auctions where actual money changes hands had validity.
I have no affiliation with this dealership, or any other Honda dealerships, and neither do I represent Honda, or know anyone at this dealership. It sounds as if the Luther dealership needs some sales training. I would say waiting more than 5 minutes for assistance is unacceptable. I would have been gone after 10 minutes. As far as the trade in value, the number quoted probably was the correct value for the trade. If Bruce bought the car at $23900, it was probably at the MSRP; the invoice at 7% would have been $22227. Even if prices did not go up in 2 years, a person could buy a new one at the same price. So what would a person expect to pay for a 2 year old Civic Hybrid with 31000 miles? (Average miles for a 2 year old car at 15000 miles per year) If his car was a 2005, and he traded it in the same year, the dealer would not pay over the invoice, but would probably want to sell it at the invoice price of $22000. This means they would want to take it in on trade for about $19500 in order to make a profit. In 2006 with the new models out they would probably sell it for about $19000-$20000, with a trade in value of about $17000. $18500 retail sounds about right for a 2 year old car that needs tires, so the trade value of $16100 is a very fair number. As far as drivability of the Civic in icy conditions, the most important factor is not front wheel drive, rear wheel drive, all wheel drive, weight over the wheels, or anything similar. It's all about the tires.....where the rubber meets the road. The car came with all season tires which are capable, but sub freezing temps, and ice on the road necessitates a softer rubber compound found on snow tires. These tires will help the car start, corner, and stop much better than all season tires. And if his car has 30000 miles of wear on them, the tread would be worn significantly enough to make the car feel about worthless in icy/snowy weather. Those same tires on a rear wheel drive, all wheel, or ANY other vehicle would be just as worthless. In fact, a heavier vehicle like the Element would do worse on ice. Unless he needed the extra cargo room of the Element, his best choice would be to keep the Hybrid, replace the tires on it and enjoy the superior gas mileage. The new tires would make it feel like a brand new car. Trading it in would only cost him thousands of dollars in depreciation on both cars (the Element will not hold it's value as well as the Civic), and all the money spent for gas on the Element.
Great dealership
by jaybou on 08/25/2012updated 04/24/2025We had a great experience purchasing a new car at this dealership. You can expect prompt and straight-forward responses from them. The purchase process is streamlined, which gave us a stress free experience. If you are looking for a new… car, ask for Steve Plaunt, who can be trusted for great services.Great experience!
by mcescher43 on 06/02/2011updated 04/24/2025Terrific experience purchasing our Honda Fit at Hopkins Honda. It helped immensely to have a price negotiated in advance from Consumer Reports (Costco & Sams have programs too). We took a couple of test drives, then scheduled time with the… finance guy. We were in and out in less than an hour, loved that! Manny treated us very well and was a big part of why my experience was so pleasant.Avoid! POOR Customer Service
by jbachman32 on 11/05/2011updated 04/24/2025If you are looking for both quality and great customer service, look elsewhere. The quality of work has been average, but customer service is horrible. The lack of professionalism and integrity is minimal at best. From my experiences with… Hopkins Honda, the largest issue is poor customer service. They do not greet you in a timely manner with servicing, are not reasonably priced for standard maintenance, lack professionalism in communication and in my experience used ignorant and disrespectful language with a customer. I would like to stress that I have not experienced quality issues but was embarrassed for them with the lack of respect for customers.Outstanding Purchase Experience! Best Ever
by tcarstar on 01/08/2011updated 04/24/2025We bought an Accord at Hopkins Honda. This was the best experience we have ever had with a dealer in our many years of experience buying several cars. We were surprised how smoothly and quickly the process moved. It was simply easy. The… salesperson was kind and helpful. There were no annoying sales pitches, no haggling, and no surprises. The facility is new and upscale looking. They even drive your car into a nice looking meeting area where the salesperson explains everything to you at a table and then shows you with the car itself. It was a nice place and a nice experience.3 visits and they showed no interest ...could of sold me a car that day
by huffdaddy on 08/30/2011updated 04/24/2025appreciate non aggressive sales tactics but I was basically ignored after two 15 minute visits. 3rd time the used car guy was going to find a new car sales person for me to talk with ....I left after 15 minutes when no one showed up ..I… went to a Chevy dealer and bought a Equinox that day. Much more willing to negotiate and answer my questions, I don't think they ( Luther Honda) have to work at selling cars .... and certainly not didn't seem interested in selling me a CRV ...I was ready to buy! All it would of took was some effort..lots sales people milling about but they all seemed too busy on their computers to be concerned with a potential customer ....kind of weird cause I hate clingy sales people but this experience was totally opposite ...5 years of very good services
by steve408 on 12/20/2011updated 04/24/2025I've had my 2006 Honda Civic maintenance and repair (only once to repair a windshield wiper computer problem) and have had a very good experience. The only issue I ever had was when of one of the advisors said I needs tires when in my… opinion I didn't. I use my tires longer then what the recommended change is and it is more of a personal preference than anything. I've had great experience with all the other advisors and other than the one little thing I mentioned above, I would rate the service at Hopkins Honda as Excellent.Accord Lease
by onecent2105 on 11/02/2011updated 04/24/2025I leased a new Accord sedan from Hopkins Honda. The process was quick and easy and the staff were friendly and informative. I never felt lost or confused because they explained everything as we went along. The car was beautifully detailed… when I took delivery and they took the time to explain all of the car's features and how everything works. I feel like the people there went out of their way to make sure that I was well taken care of, which is why I returned two weeks later to lease a second vehicle for my fiance. I highly recommend Luther Hopkins Honda!18 Months Ago
by mike785 on 06/04/2013updated 04/24/2025Buying the Pilot Touring 4WD model just before Christmas was a breeze. I had done my research and knew the car and the salesperson I wanted to buy the car from as his reputation was the best in the Twin Cities and the best within the… Luther/Hopkins organization. I took advantage of Honda Financing and the only pressure I had on me was to attend the new car features demo sesh by another member of the New Car Sales team. This is not a high-pressure place to buy a car...people who want to buy come here. I suspect the sales professionals are all very influential and could sell more, but honda makes a great product, they all have one of the best teams. When they offer to get you coffee, they really are just offering you a brew. Go here. Relax. Have fun. 18 months later I am still happy with the crew and value. We own another luxury SUV built by another Japanese organization...The Pilot that Hopkins Honda sold me was a better deal and a better value and my only wish was that I would have purchased both SUVs from them.
About our dealership
We are very surprised and disappointed you have had this experience with your recently purchased Subaru- it sounds like we may have a faulty part! We want every experience at Hopkins Honda to be a great one, and this sounds like we missed the mark. One of our Sales Managers has been trying to reach out to get more information and discuss your situation but has not been able to reach you. We would appreciate if you would reach out to him to talk about circumstances you mentioned in your review. We look forward to talking with you soon.
by Luther Hopkins Honda on 07/26/2021