Customer Reviews of Inver Grove Toyota
Review type:
Good job!
Good job!
by Big Toot on 07/11/2023Lindsay did a great job of fulfilling her commitments and thoroughly checked us out on systems of our new RAV4 hybrid, which are somewhat complex. Very happy!Hello, we're happy you found our staff to be so supportive during your experience here at Inver Grove Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!
Very rude and uninviting sales leadership
by Toyota Owner on 06/27/2023updated 07/03/2023The end to end experience was really bad. Spent hours dealing with them for the delivery after a wait of 11 months. They made me feel like I was getting the car for free - very rude. Sales manager and Finance manager were not at all helpful… and were really brash. I waited so long for this car and thus endured the trauma, dont think I would be back at this dealer.Doesn’t hold their words
by Vannida on 05/18/2023Long story short I bought a 4runner and it had a funky smell which was dog/cat pee before I knew what it was!! Asked the salesman if this odor was going to be removed and the car detailed. He said “yes it will be detailed outside of… Toyota.” Got the SUV back and odor is still there and I bet they didn’t bring the SUV to a outside company to get it cleaned because the SUV still look like [non-permissible content removed] and there was chocolate all over the driver side visor mirror. I asked the salesman to at least fix the odor smell which is to remove the carpet and put new ones, the response I literally get is “we’ll look into and we’ll see what we can do” I literally hate this dealership. $43K SUV with pee odor and they don’t want to take care of this problem. All they want is just sales. The salesman name was Patrick.Hi Vannida, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (651) 455-6000.
Buyer
by Chucks Truck on 05/06/2023Great service that changed my view of dealerships. Prices were spot on and Lindsay the sales women was friendly and knowledgeable about vehicles and what I needed in a truck.Hi Chucks, we're happy you found our staff to be so supportive during your experience here at Inver Grove Toyota. If you have any further questions, please give us a call. We're always happy to help!
Highlander Purchase
by highlander on 04/20/2023very good experience, Friendly salesmen, all went well, highly recommend dealer to others looking to buy a vehicle.Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Excellent
by Frieb01 on 04/15/2023Aminah was great to work with! She was responsive and took care of updating me through the process!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Inver Grove Toyota! We are always more than happy to assist you if anything else comes up. Take care!
Friendly and honest staff - very easy to work with
by William B on 04/11/2023I recently bought a new hybrid vehicle from this location. Darin was incredibly helpful and made sure that the process was as smooth as possible. He answered all my questions and was flexible around my scheduled since I live in a different… state. It was very clear that the staff value their customers over the money. I was very happy with my experience here.Hello William, we're happy you found our staff to be so supportive during your experience here at Inver Grove Toyota. We are always more than happy to assist you if anything else comes up. Take care!
Hylander Hybrid
by crabby2 on 04/11/2023Long wait for car, but kept me informed of status. Very professional on deliveryHello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Very surprised Ford guy.
by Newview on 04/06/2023My sales guy Jim was great, very helpful and found the answer to any and all questions i came up with. He is definitely a guy you would hang out with, swap stories and maybe have a beer or 2. Same with Tim my finance guy, he also was very… thorough and covered all the bases as far as what was right for me. I went in not expecting much as i was looking at a used ford Expedition Max and i was driving a ford F-150 pickup so i figured they wouldn't really work with me, well to my surprise I got a very fair purchase price on the expedition, and a great trade in price for my pickup. I will definitely be referring friends and family to Inver Grove Toyota.Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Buying out Lease
by Ron Finlay on 03/20/2023Patrick McDaniel's was great to work with. Start to finish the process was about 30-35 minutes. Pat & I did speak over the phone beforehand, so he was able to prepare paperwork. I also had not filled out a check in some time Patrick did… that as well. Thanks again, Ron FinlayPatrick and our team are so glad you had a great experience here at Inver Grover Toyota, Ron! We hope that you come back to visit us again soon! Thank you!
Quick sale
by MDS2023 on 03/17/2023I called on 2/27/23 looking for a new Corolla, Peter found an XSE in the color I wanted, for delivery in 2 weeks. When that shipment was delayed he found me an SE that I liked and I took delivery 2 weeks from my original call. Well done.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New Toyota
by Jordan lee on 10/10/2022They made buying a vehicle so easy and we’re so helpful! I was in real need of a vehicle and all the involved sales people stayed late to make sure we were totally taken care of so we could leave the same day with our new vehicle! Super… awesome service!We appreciate your great five-star review for the Inver Grove Toyota team, Jordan! We're happy that we could help you find a great new ride to take home the same day and look forward to assisting you again! Thank you!
after horror show at another dealer, we felt welcomed
by Papwa on 09/30/2022Everyone we worked with ( Randy W, Larry and Sally ) were very helpful and welcoming. We had just had a terrible experience at another dealer, where we thought we had a deal, then were given the run around, with evasive answers about the… delay of three weeks, only to have the manufacturer pull the vehicle and we're still waiting for our deposit back. The folks at IG Toyota had a vehicle we liked , we agreed on a price we were happy with, and we were driving the vehicle the next day. I was there alone the first day, or I could have been driving off the lot the first day. We couldn't recommend them more highlyThank you for the wonderful review! We're happy to hear you had a great experience with our team here at Inver Grove Toyota and hope you enjoy your new vehicle. Take care and please don't hesitate to reach out if we can be of service again in the future!
Steve "Step" found me a new Sienna when there were none to to be found
by Larry L on 06/04/2022Finding a new Sienna in 2022 was not an easy task. But, Steve at Inver Grove Toyota found one that was not sold to anyone else and it fit my needs--and was available at the expected price. At my age, this may be the last vehicle I ever… purchase and I wanted it to be the right one. Steve went thru all of the various models and helped me stay in budget while getting everything I wanted and more. And then, he was able to find it. I am very happy with my new Sienna and thanks to IGT and "Step" for making is all happen.Thank you so much for the kind review, Larry, and congratulations on your beautiful new Sienna! We're so glad Steve had the opportunity to assist you with it and we'll be sure to share your wonderful feedback with him. Thanks for trusting Inver Grove Toyota with your purchase and please don't hesitate to reach out if there's anything else we can do for you!
3 hours from viewing to sold!
by Kyle M on 05/20/2022Let me preface this with this: I absolutely HATE car dealers and the car buying experience. I’ve never had a good experience-until now. I messaged the dealer online on a 2021 Tacoma and Jim Hayes got back to me promptly. I made a verbal… offer prior to coming in so I wouldn’t waste my time and Jim let me know that we might be able to work something out. The price was well under KBB value and there were no hidden fees like other dealers typically have. I am extremely happy with both Jim and my experience at Inver Grove Toyota. I will be referring any friends who are in the market. Thanks again!Thank you for the great review, Kyle! We're happy to hear Jim made your experience with us a great one and we hope you enjoy your new Tacoma. Take care and thanks again for your support, from all of us here at Inver Grove Toyota!
Fanatical about the customer
by Keehun on 04/18/2022Bryan and the sales team at Inver Grove Toyota is top notch. They were very easy to talk with and responded quickly to my questions over email. While they did offer me financing, accessories, and other addons, they did not try to push them… once I declined. They also did not try to pull any tricks on me or deceive me in any way, and they actually went above and beyond to make my experience very pleasant. I will definitely be back when I am looking for another Toyota in the future!Here at Inver Grove Toyota, we believe that your purchase should be an exciting experience, and we're so happy the team could make that happen for you! Thank you for taking the time to tell us about your experience with Bryan! We hope you love your new ride!
Great Vehicles Paired a Great Team!
by Brian M on 03/04/2022I highly recommend Inver Grove Toyota. After years of service, my experience has been that everyone is enjoyable to work with, from the Sales & Finance teams to the Service Department. Consider yourself lucky if you get to work with… Perry S. He is friendly, knowledgeable, and a pleasure to work with.Thank you for the fabulous feedback, Brian! We're truly grateful for your continued support of the Inver Grove Toyota team and look forward to seeing you at your next visit. Take care and thanks again!
Tried to strong arm me to pay cash after I waited 2 months for vehicle
by titanwinsupabowl on 10/07/2021I had a very poor experience at this dealership. I reserved a new Highlander and the lead time was about 2 months. The plan was to finance the vehicle. The day the vehicle arrived, the sales person (Peter Ihle) told me that I had to pay… cash and couldn't finance. He said either wire them cash from my bank or he will cancel the sale and refund my deposit. He said I couldn't finance since I was out of state and they couldn't title the vehicle because of my states rules. I spoke with my state and found out there was a way to title the vehicle and the dealership just wouldn't. The sales manager (Greg G.) then said that since they couldn't title the vehicle they wouldn't accept a check from my bank because they said the bank would come after them if I didn't title the vehicle properly. After conferring with my bank we called Greg G. and told him the bank would come after me, not the dealership. Greg G. then changed his story and said they can't accept checks from banks because they're unsafe and can be canceled. I argued with Greg/Peter for about a week and finally escalated to the GM who said of course we accept bank checks and there was no titling issue. Overall I had a very poor experience and wasted many hours arguing over a very simply and straight forward transaction.Thank you for taking the time to share this feedback. On behalf of my team, I again apologize for any confusion & frustration this experience may have caused for you due to circumstances outside of our control. We are happy that you were able to take delivery of the vehicle. Please don’t hesitate to reach out directly if you have any further questions. Thanks again, Jeff Stearns - GM - jstearns@invergrovetoyota.com
Return Customer
by Brandon on 02/28/2021Patrick Albien is a stand up guy that always goes the extra mile. Once you work with Patrick on a purchase you will know why customers return to him. He is honest, upfront and more than willing to work out a deal resulting in you being… pleased without feeling taken advantage of. Todays purchase exceeded my expectations yet again. Thank youGrateful for a low stress experience, thanks to Lindsay Wagner
by Hannah on 02/22/2021I was overwhelmed by the process of deciding what car we should buy, finding it, and knowing what we should be paying for it. Lindsay was so patient with our many calls and questions, she was quick to respond with helpful answers,… transparent about pricing information and all around helpful! She found us the car we decided on, and got us a great price! All the way along, we felt like she was *working for us*! Thank you, Lindsay!Worse Service
by viv on 05/20/2020This is worse service center, I have been this couple of times for oil change of my car, as I shows their offer, still they consider higher rates for oil change. recently I went for oil change, and serive guy did bad job and broke it, oil… was leaking down my car, I have inform them so they asked me to visit again, and then they said there is no engine oil leak.then later told me to change OIL PAN it will cost $750 plus but they suggest me other leakage and it cost me more than $2300. total cost more than $3000+, it's thief dealer and service center. I told them its because serivce guy broke something and they need to fix this, but the guy just said sorry it's appology but no fixing. Do we need to change oil ourself or visit thief dealer who charge for oil change plus break cars to get our money.
Toyota Tacoma
Toyota RAV4 Hybrid
Toyota Tundra
Toyota Sienna
When you are in need of a new vehicle or need to service your older model, there is no need to dread the dealership. At Inver Grove Toyota, we have worked hard through years of customer service and care to provide great services and experiences to ensure total satisfaction for you, our guests. As your area leader in new, pre-owned, and certified Toyota vehicles, we work hard to understand your individual needs. That effort has paid off with smiles and returning business from our loyal customers.
We pride ourselves in offering you a refreshing take on buying a New Toyota or Pre-Owned vehicle. Whatever your family needs are, most likely you'll find that perfect vehicle that meets or exceeds your expectations.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Hello, we're happy you found our staff to be so supportive during your experience here at Inver Grove Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!
by Andy James on 07/13/2023