White Bear Lincoln
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Customer Reviews of White Bear Lincoln
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White Bear Lincoln made it easy
by Suesell on 03/08/2025
From Luke, our salesman, to James, the finance manager, and everyone in between they made the process easy and enjoyable. They answered all our questions and clearly explained every step of the process. We are very happy with our beautiful… Nautilus!
37 reviews
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White Bear Lincoln made it easy
by Suesell on 03/08/2025From Luke, our salesman, to James, the finance manager, and everyone in between they made the process easy and enjoyable. They answered all our questions and clearly explained every step of the process. We are very happy with our beautiful… Nautilus!purchase of used lincoln
by happy camper on 06/17/2024very easy to purchase car that i was looking for. all people where helpful and were well informed of the vehicles.Great experience
by Jasonb80 on 04/19/2024Working with RT and Dave was seamless, answered all questions and were not pushy..New car purchase
by Tommybird on 03/14/2024Very nice and smooth experience, pleasant atmosphere.Answered all questions…
by AStalter on 01/03/2023All of our questions were answered and the buying process was smooth.**NEVER GO HERE**
by ncramlet on 01/29/2020**NEVER GO HERE** I traded in a $55,000 vehicle at White Bear Lincoln and purchased a vehicle from them for $31,000 on September 25th. On October 20th, before my first car payment, the transmission went out. This vehicle only had 7,500… miles on it. I limped it to the nearest Ford dealership and then contacted the General Sales Manager at White Bear Lincoln, Thomas Taube, about the issue. Thomas stated that a Ford dealership already had the vehicle so they would be the ones to take care of it. White Bear Lincoln didn’t offer anything and didn’t seem to care. He certainly was not sympathetic. I figured he would at least offer to tow it back to them to fix the problem which was under warranty. Nope! Because of a back-order on the transmission, which Thomas stated there was no back-order, the other dealership had my vehicle for over a month until November 21st. I had the vehicle another 19 days before the transmission went out again on December 10th. I just got the vehicle back today (January 28, 2020) So out of 124 days of owning the vehicle, I have had it out of the shop for only 44 days!! Long story short: White Bear Lincoln sells junk! They want to take your money and run. They seem to have no loyalty and couldn’t care less about keeping you as a customer moving forward as long as they got what they wanted from you. I’ve bought cars from 7 dealerships in my lifetime and White Bear Lincoln is by FAR the worst one I’ve been to. I would never return to this dealership again and I implore anyone who reads this to think twice before doing so.Oil Change
by PJ Linc:) on 09/27/2019Derrick is the best!! He is so helpful and kind!! I love working with him.. My mother in law just bought a vehicle and I gave her his card!! She will be working with him as well :)Repair trunk lid motor
by Michael on 09/03/2019Work was done on time. Derrick S. is an exceptional service manager.Overall, an unpleasant experience
by Unhappy on 04/02/2019First, I am extremely disappointed in Ford/Lincoln that my 2017 Lincoln MKC had major transmission problems at 15,000 at all (with no warning lights or engine codes). Second, it took almost 2 days to get a loaner vehicle-and I had to make a… big deal to get it. Third, no time estimate was given, and no one reached out to me with any updates. I had to ask for an update when I picked up the loaner and then had to call to get the next update. Ultimately, the transmission had to be rebuilt. However, I started having intermittent transmission slipping problems within a week after getting it back. They took it back in, but of course, this time, they couldn’t replicate the trouble and again no warning lights or codes. I took it for a drive with the tech who told me it was how I was driving the vehicle. I have been driving for 35 years and not had this problem with over 10 different vehicles (except for one other Ford where the new vehicle transmission went out completely) – most of which were within the past 10-15 years since I prefer to lease new vehicles. While I am sure it is very tempting to treat customers like the problem is their fault and that they are stupid, it is highly unprofessional especially when the same vehicle had the same problems previously (verified and documented). This is the most disappointing experience because this is the highest end vehicle I have ever purchased/leased, and it is the worst treatment/service I have ever received. Now I’m just waiting to be stranded on the side of the road or get rear-ended due to a slipping transmission. Even with the promise of roadside assistance and the fact that the warranty has covered everything so far, it is a major hassle and inconvenience.White Bear Lincoln does it again, a happy customer
by madislander on 11/26/2018Brian Lee of White Bear Lincoln knows how to treat a customer well. He made sure we were happy with our 2019 MKC deal. He is definitely one of the reasons we have been loyal customers of this dealership for more than 20 years.2019 MKC
by VickiLK on 11/02/2018Beautiful Car and fun to drive! I ordered it July 16th and received October 29th! 3 1/2 Months! Far too long to wait but glad I did.New airbag
by Mommamo79 on 10/23/2018I just walked in and received 5 star service. Jeanne was awesome!!Stephanie Ramstad, EdD
by SRAMSTAD on 10/02/20189/26/2018 White Bear Lake, MN. Lincoln dealership service department replaced the battery on my 2015 Lincoln MKC. I was in the area on business/vacation. My MKC had been serviced by Barrington, IL Lincoln dealership on 9/21/2018 and while… the Barrington Lincoln dealership service department service reports (6/15-9/18) stated "GBATT Battery Tests Good" the battery was no longer in working condition and needed to be replaced. White Bear Lake Lincoln dealership service department immediately, with out hesitation, and in a timely manner assumed the responsibility of replacing the battery.White Bear Lincoln New Car Lease
by Ken&Kathy on 09/19/2018updated 09/28/2018What an amazing experience we had car shopping this past week, we were debating between a purchase and a lease, so we first dealt with Rich in sales who couldn’t, have been nicer in the way he treated two old people once he knew we were… thinking about a lease he did not hesitate to refer us to Tom in leasing who answered all or questions and made the whole process fun and informational both very knowledgeable with no pressure. After doing some further shopping around we came back to Lincoln and decided to lease and once we did Brian treated us so awesome when he went over all the details of the new vehicle very patient and very through it was great to learn about all the features in such a positive helpful way. Thanks everyone for such an awesome experience. Ken and KathyExcellent Service
by Chris B. on 09/25/2018The service team at White Bear Lincoln always go the extra mile to care for their customers.Service department
by Poletta on 07/22/2018updated 08/09/2018All was very good!Service check not completed
by Service on 08/06/2018All services and customer updates were great until I got home and opened the glove box and it fell on the floor. I spent about 30+ putting it back in and roller hitch guide that was not reconnected.Service
by James A on 07/30/2018I am a regular to their service department because they are always on top of your needs.White Bear Lincoln Service Dept Better than Ever!
by Handlosj on 07/11/2018Not one but 3 people asked if I had been helped when I got there. Gave me a ride to work and called me when service was completed - awesome as usual.Several service issues were addressed
by rhudella on 06/01/2018Excellent! From the daily updates to the overall experience your team did a great job!Deer Damage Repair
by andrist.dust on 05/29/2018Fantastic! They were super helpful and wouldn’t let us leave with the repaired vehicle until everything looked right.
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