Customer Reviews of Pat Peck Honda in Gulfport
Review type:
Great process
Stay away from this service department. I
by Allen on 12/08/2024updated 12/16/2024If you get your oil change here, make sure to check the oil dip stick to make sure the oil is clear before you leave. If you have brake job done, make sure to check if the job was done correctly if you can. Do not trust what they tell you… about the services done to you car. They will take your money and lie to your face if you are not aware of what has been done to your car. My advise to just stay away from this dealership and find another that has a better reputation.I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Shane Beardsly General Manager sbeardsly@patpeck.com
Avoid at all cost
by Angelika on 10/18/2024*Lied about Apr%, lied about my trade in value, AND ABOUT THE VEHICLE ITSELF* GO ANYWHERE ELSE. This is by far the worst experience I've ever had at any dealership and that's including buy here pay here places. Firstly they showed me a car… and I liked it so we moved on to see about financing. They couldn't find the vehicle in the system and I heard them calling around to find out why it was on the lot but not in the system. That should've been red flag number one but I thought things happen so I waited another three or so hours. Finally get to the finance office and the numbers weren't adding up at all so I ended up leaving. I had told them I needed a certain monthly note and the finance manager said he would call the bank personally and see about getting me a low apr. He calls back a hour or so later and tells me honda approved a 5.59 % apr. But instead of being 685 a month it would be 655. That was close to a 9% apr drop and it should've been a more noticeable difference in payment. I then asked if I put 5,000 down what would it be per month. I was told 573. Something still just wasn't adding up because no matter what I did i didn't get the same numbers they were getting even with the breakdown in front of me. I then noticed they had removed the 500 on my trade in (and presented me with a separate paper I did not sign) so instead of 11,500 trade in it would be 11,000. They did, however keep the 250 discount they gave me, Not too much of a big deal, but shady for sure. I decided to go to Honda of Slidell because they seemed to have better prices and I could get a 500 discount for being a graduate (which honda of gulfport didn't advertise) when I found a car there and asked to be ran through honda because I know I was approved I found out that they never had me at a 5.59 interest rate (that doesn't even exist unless you have 800 credit score and ir would be like 4.9 something apparently) and that they had done the loan on a different vehicle all together. They had told me It was a 2025 honda civic ex-l hatchback. The loan was for a 2024. So they tried to take money, or add money, they lied about the apr and they even lied about the vehicle. I'm not even sure what vin they had on my paperwork . I would've found out the year when I went to do my tag and at that point I would've had quoted my insurance covering another vehicle and wouldn't have known anything until AFTER I opened the car 🙃 If you want a honda go to honda of slidell it's completely different company and they were amazing. They didn't lie to me about anything and were very straightforward. The salesmen even tried to talk me out of going higher in my budget. He was honest about everything and asked me if it was more important to have a nicer looking car or be in budget instead of just trying to upsell me to get a higher sale.We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.
Friendly staff and great service!
by Satya_man on 05/12/2024Took my Honda for service for the first time. Cody was friendly and took care of everything with a smile. Would definitely recommend Pat Peck Honda!That's great to hear about your positive experience with Cody at Pat Peck Honda! Friendly service with a smile makes a difference. Thank you for the recommendation, and we look forward to serving you again in the future!
Consistently disappointed
by Not happy on 05/05/2024I am consistently disappointed when I get my vehicle serviced here. After ten years of using Pat Peck Honda, I am done. Today my service cost $500 (routine maintenance) and nobody informed me prior to the services being completed. This was… much higher than I anticipated and was prepared to spend. In the past, I have had the service members get me a rental car with my warranty, only to tell me at the last minute that I have to pay out of pocket if Honda takes more than 3 days to complete my service. (Spoiler: they did.) The last time I had my car serviced, one of the windshield wipers was randomly higher than the other and could be seen from the drivers seat. I didn’t even have maintenance done on my wipers. My passenger side head light is out. They gave me my car back with the headlight still not working. The next time I took it in, I ask them to check the headlight. Once again they gave me my car back with the headlight not working. Come to find out they had changed the bulb twice, which didn’t fix the problem, so they just gave me my car back with the headlight still out- twice. Today, I told my service member this story, she had the technician checked the light, said he found nothing wrong with it, so they offered to change the bulb……for $35. Nobody walks me to my car after a service. They just take my money and say, “ok it’s outside with the keys in it, bye.” Despite all of this, everyone I have worked with is incredible progressional and polite. They just seem to be lacking in training? To my knowledge, the work performed has always been of good quality.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Appreciate Pat Peck Service Department
by Teresa L. on 05/01/2024Always a friendly greeting/thank you and quick service for oil and filter changes. Today I needed two new tires so was there a little longer than usual. I like the text notification for anything recommended whether it’s needed immediately… or can wait. I will be traveling tomorrow so I was glad to get new front tires that I had already noticed looking worn.We're glad to hear that you've had positive experiences with our service, including friendly greetings, quick oil and filter changes, and timely notifications for recommended services. It's great that we could assist you with new tires before your upcoming travel, ensuring your safety on the road. Safe travels!
Paulette Hoffman wife of the late Kenneth Hoffman
by Paulette on 04/30/2024This was such a wonderful experience. My oil indicater was at 15 %. I called and was scheduled in 30 minutes. Fast, efficient and thorough so I could complete my other tasks.It's great to hear about your wonderful experience with us! We're glad we could accommodate you quickly and efficiently, allowing you to complete your other tasks without hassle. We appreciate your business and look forward to serving you again!
Great process
by Carguy1 on 04/29/2024JC helped my wife and I get a new car. JC was great and made the process very easy and enjoyable! Much appreciated and I recommend Pat Peck and JC if you’re looking to get a Honda!We're delighted to hear that JC made your car-buying experience easy and enjoyable! At Pat Peck Honda, we strive to provide excellent service and make the process as smooth as possible for our customers. Thank you for recommending us, and we look forward to assisting you with any future automotive needs.
Frustrated with service
by Dawn Seymour on 04/18/2024I had an appt for my 2024 Honda CR-V. 4585 miles. It has a metallic squeaky noise in the left front. The dealership drove the car. Could hear the noise, but had no idea what was causing it. Appt was at 10:15. I was dismissed at 11:30. Was… asked to come back on another day and leave the car. I had all day that day. They didn't bother to ask if I minded waiting while they tried to figure out what was wrong. I felt like I wasn't worth the trouble or their time. My car is still under warranty, and I have the extended "bumper to bumper" warranty. I asked if continuing to drive it was harming something, and was assued it "wouldn't leave me stranded on the freeway". Not real assuring as they had no idea what was causing the noise. I'm frustrated. And now I have to inconvenience someone else, as I live alone. And take another day out of my schedule.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Break job
by Cbreland on 04/10/2024Beware of hidden charges. Quote was for $219 for front and $219 for back. That’s $438 plus MS sales tax (7%), $31 should have been about $470.Bill was $512. Didn’t get a real clear answer other than shop fees.Thank you for your feedback. I apologize that your service was anything but satisfactory. After reviewing your situation, we want to make things right. I want to know more and discuss your recent service visit. Please reach out to me so we can make things right. Shane Beardsly General Manager sbeardsly@patpeck.com
Satisfied Buyer
by Tiredbuyer on 04/09/2024Very professional and friendly. Everything went smoothly.We are thrilled to hear that you had a professional and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Painfully slow, botched appt time, poor communication
by TCCraft on 03/28/2024your service department is killing y'all. My wife has been there since 2pm for a 2pm appointment and it’s 4:25. They just told her our van was in the back and it was next but she can see her van still in the parking lot and they haven't… started. And they told her 45 more minutes. That will be 3 hours and 15 minutes for a routine oil change that she had an appointment for. So we had to get kids picked up and rearrange an entire day and evening, that could have been avoided by an accurate appointment time. When asked, the service department said someone had quit - but at what point had they quit? Was it any time before the 2pm? If so, y’all can text for anything else, so why not text for this? I’ve ALWAYS used dealership service, for all 4 of our vans… we will find another dealership or use someone else in the future.TCCraft, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am anticipating the opportunity to speak with you. Shane Beardsly General Manager sbeardsly@patpeck.com
Oil change/ inspection
by Roy Smith on 03/29/2024My car was promptly serviced and I was kept informed of the progress. Very satisfied.That's great to hear! We're glad that your car was serviced promptly and that you were kept informed throughout the process. We appreciate your feedback and look forward to serving you again!
Quick Purchase
by Haylad01 on 03/27/2024Thank you to Heather for a great buying experience. It was fast, friendly, and easy. A++Thank you for your kind words! We're thrilled to hear that Heather provided you with a great buying experience. Our team aims to make the process fast, friendly, and easy for all our customers. Enjoy your new vehicle!
Sales
by Narniece on 03/22/2024Bought a 2017 CRV I absolutely love it and Katrina Vance is the best ever!!!Congratulations on your new 2017 CRV! We're thrilled to hear that you love it and had a great experience with Katrina Vance. Thank you for sharing your positive feedback with us!
Oil change
by Jim theHorse on 03/18/2024Was in and out within an hour even though they were very busy.Thank you for the kind words Jim! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great customer service!
by Ashton S on 03/13/2024The customer service was great & even better I was in and out within an hour of my appt time. Very pleased.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Bubflo35 on 03/12/2024The service that was done on my 2023 Honda crv was done in a timely mannerWe're pleased to hear that the service on your 2023 Honda CRV was completed in a timely manner! Providing efficient service is a priority for us, and we're glad we could meet your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!
All tires have low pressure day after service
by Aks1234 on 03/06/2024I just received service yesterday and paid $221 to have everything done. I’m on a trip now and my tire pressure gauge just went on. All 4 tires are low-which was part of the service received yesterday. Super inconvenient and for such an… easy task, I shouldn’t have to worry about doing this after spending the money.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this inconvenience you experienced after servicing your vehicle with us. I would like an opportunity to fix this and to earn your business, please contact me at sbeardsly@patpeck.com. I look forward to speaking with you. Shane Beardsly, General Manager
No Difference
by Ms Trina on 03/02/2024The service person I had was very nice. She was very professional & very knowledgeable. She was just very pleasant to deal with. She provided service a few minutes before my appointment. The oil change took two hours which was fine. It was… great to know the oil change was complementary for the first two years or 24k miles, whichever came first. When I left the dealership, my car still had the shaking when I applied my brakes which I was expecting them to fail & tell me I needed SOMETHING, but nothing. My low air tire gauge came on also & it wasn’t an issue before. I’m not sure they did everything they claimed to have done they did & only kept my car & 2 hrs to seem as they did. Get what u pay for. 🫤🤨🫤🤨🫤Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback and for your kind words about our staff. I apologize that your service visit took longer than expected and was anything but satisfactory. After reviewing your situation, we want to make things right. I would like to speak with you about your experience and know more. Please contact me so we can make things right. Shane Beardsly, General Manager sbeardsly@patpeck.com
Great service Department! Ermani is an Asset⭐️⭐️⭐️⭐️⭐️
by Fernanda on 02/24/2024I was there today due to rattling noise under the front end, I knew what it was- a clip that popped off.. and software update that needs to finish installing.. I was told they don’t do software update there but they’ll figure it out.… Ermani came and got me and showed me what it looked like under the front end… I told them the story of what happened…which she could relate. Very happy with the service I received today. My wait was about an 1hr which is about the average… let me tell you, it’s worth the wait….waiting room are stocked with snacks, bottled water, and coffee.We are glad you had a positive experience at our dealership today! It's great that Ermani took the time to show you the situation under the front end and that they were able to address the issues with the rattling noise and the software update. Safe travels and I hope your vehicle is running smoothly now!
Car Salesmen
by Hayley Ruff on 02/13/2024John was so helpful and accommodating!!Thank you for your positive feedback about John! We're delighted to hear that he was helpful and accommodating during your car-buying experience. We appreciate your business and hope you enjoy your new car!
We have a complete lineup of new Honda vehicles and used cars serving the Biloxi, Hattiesburg, Slidell LA and Covington LA region, and our customer care continues long after you buy or lease a Honda - thanks to our dedicated car service and auto repair team. Pat Peck Honda makes the process of securing your next new Honda easy. Stop in and see what makes us different!
If you're looking for a quality new car at a reasonable price, look no further than Pat Peck Honda's selection of new Honda models. Browse our current selection of Honda cars including the Civic, Accord, CR-V, Ridgeline and Crosstour in Gulfort. You'll discover plenty of vehicles to choose from, so no matter the type of automobile you're looking for we have something to fit your needs. Call us and speak to a friendly salesperson today! Our large inventory and pleasant atmosphere make us a leading Civic, Accord, CR-V, Ridgeline and Crosstour dealership for the Gulfport area.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're delighted to hear that JC made your car-buying experience easy and enjoyable! At Pat Peck Honda, we strive to provide excellent service and make the process as smooth as possible for our customers. Thank you for recommending us, and we look forward to assisting you with any future automotive needs.
by Sara Thurston on 04/30/2024