Customer Reviews of Pat Peck Honda in Gulfport
Review type:
Great process
by Carguy1 on 04/29/2024
JC helped my wife and I get a new car. JC was great and made the process very easy and enjoyable! Much appreciated and I recommend Pat Peck and JC if you’re looking to get a Honda!
208 reviews
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Friendly Service
by Joey F on 06/08/2022The wait was long but that was my fault for scheduling same day service. Overall impressed with the efficiency, thoroughness and transparency of service writer and tech recommendations. It beats driving all the way to Moss Point.Thank you for the review, Joey! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Good experience start to finish
by Maria on 06/08/2022Very easy to make an appointment online for an oil change. Everyone was friendly and professional. Great waiting area with snacks and drinks (bottled water and an excellent coffee machine) They accepted the discount I had and completed the… oil change and tire rotation in a very acceptable amount of time.Maria, We are very happy to hear that we were able to provide you with an enjoyable service experience! Thank you for your business and we look forward to your next visit!
Poor service once they get your signature
by Joshua on 02/12/2022We purchased a vehicle from this dealership on 1/14/2022, involving a trade-in. As of 2/11/2022 (4 weeks later), our trade-in loan has not been paid. After numerous calls to the dealership, we have been given many different excuses by… several employees. The excuses given to us so far included Covid, incorrect mailing address for the finance company of the trade-in, and now the latest is that the local dealership does not handle these payments (but they are unable to get us in touch with anyone else that handles the payments?). We are currently paying 2 car notes and accruing daily interest on our trade-in. The dealership has made no effort to assist in resolution of this issue. My opinion is that these employees are either [non-permissible content removed] or incompetent... Take your pick.Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eddie Boyd General Manager eboyd@patpeck.com
Excellent
by Terry on 07/27/2019They found the tire I needed ordered it, then got me in the same day. Service was fast and they were courteous.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Service
by Donald on 07/20/2019Took my 2017 in for a oil change. Everyone was attentive to all of the customers. I would recommend them for sales and service.Thank you Donald for your kind words! We thank you for your business and look forward to your next visit!
New vehicle purchase
by Curtis on 07/19/2019One of the best new vehicle experience purchase I have ever encountered... I normally get stressed and impatient during a new vehicle purchase but the team at Pat Peck Honda absolutely were the best ... I’m so glad I chose to go there for… my purchase and to anyone looking please go see the guys they are great!!!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Recall & maintenance
by TJ on 07/18/2019Tammie at service department was awesome! Efficient and professional! Had my Fit in and out fast and done right! Thanks ag!Hi TJ, Thank you for your kind words! We are so happy to hear that we could provide you with a great experience!
Car Service
by Ejaramillo on 02/08/2019Always receive great service at Pat Peck Honda. Tammie is wonderful and a pleasure to work with.We're glad to hear that! We're thrilled that Tammie was able to earn your service and provide you with a satisfactory experience!
Exceptional service
by DCronin on 01/18/2019I had an oil change, tranmission fluid change, tires rotated, air and cabin filters replaced. It was done in under an hour and for less than $300. Tammy was so helpful and friendly. I look for her every time I go in for service. I will… xontinue to have all of my service at Pat Peck.We're thrilled to hear that you've had such a friendly and wonderful experience with us! Please let us know if there is anything else we can help you with!
2018 Honda Accord
by Sld6878 on 10/31/2018Teddy was a great person to work with. Will recommend to othersThank you for your kind words for Teddy! We are so glad he was able to earn your business and make your experience more than satisfactory. We look forward to your next visit!
Service
by Trabs14 on 08/06/2018Great customer service. Quick to be checked in and out. Staff members were very polite and straightforward about wait time and service prices. Free coffee, waters and snacks!Thank you Trabs14 for the kind words! We thank you for your business and look forward to your next visit!
Worst car buying experience i have ever had
by fignewton1 on 06/24/2014Ok so about two months ago i bought a silver vw jetta from pat peck honda, and being a used car it had a couple issues with it (check engine light, sagging headliner, broken driver armrest, and broken tail light). I specifically stated i… would not buy the car if all those small problems where not fixed, and signed a document stating they owed me those repairs (i foolishly didn't get a copy of the document). They had me in a loaner car for a little over a month to repair the car. I call them once a week to get a status update on the car and kept getting the run around "yea um the car will be ready tomarrow". So finally they get the car after hassling them everyday for a week. I look it over and the only thing that was fixed was the check engine light. The check engine light wasn't even fixed... I drove it off the lot and it came back on. Being so feed up with it i just took the car and they said they would get the rest fixed in a week or two. Now after a month has gone by with no calls from them I give them a call, and they tell me they don't owe me anything.Bait and Switch
by hubguy on 03/31/2010After 3 days of intense dealing, we came to an agreement on a vehicle that the dealer "had in its central inventory" at another location. I was assured time and time again that they had the vehicle in the configuration that I wanted. We… settled on price, trade in, downpayment. I filled out the financing forms and selected interest rate/years. It was a done deal. They were supposed to email/fax the final financial forms for me to sign. Instead hours after they were to send them I get a phone call. They can't get the vehicle I want. Instead they have access to one with $3000 of additional dealer add-ons. And it already has almost 600 miles on it. Did I want it? Ridiculous. The old bait and switch. Get you to want a car and then upsell you to another higher-priced car. Three days of wasted time and effort for a vehicle they didn't even have/couldn't get access to. Thanks for wasting my time Pat Peck Honda.Very professional experience
by oyster1 on 02/26/2010Pat Peck was among several dealers I contacted initially by e-mail...had a variety of experiences...most followed up with phone contact. I decided to visit Pat Peck and found my reception very professional with no pressure and very… competent sales personnel. This climate continued throughout the entire sales process. I had had the same competent experience with the service department for repairs to a previously purchased vehicle. Would highly recommend this dealership.***Buyer Beware*** Car broke down FIRST day!
by ladyluck1 on 07/04/2008I recently purchased a brand new 2008 Honda Civic EX. The salesman seemed very knowledgeable and I was so excited when I finally closed the deal. The finance manager was great and the transaction went better than I had hoped. The vehicle… was still being prepped as it had just been delivered that day. It only had 1 mile on it, fresh off the truck. I had wanted the EX L edition, but figured with this stereo I could always buy my own NAV. I was told the car had a 6 cd changer, premium stereo system and XM radio as well as other features. Once I got home with my Civic I started reading the manual, I was having that "new" car high and wanted to read about every gadget etc...When I got to the radio it didn't look like the one in my car and after reading the directions, I couldn't figure out how to work the cd changer or the XM. I asked my salesman when I brought my car back for detailing the next day how to get my 6 cd changer to work and the XM...after he looked at my car dash, he said, "Oh, it doesn't have one." I was stunned and then asked about the XM radio, he said all Civics come with the XM radio that there was a button I had to push to activate it. Well, the next morning on my way to work, my car stalled around a corner and wouldn't restart!!! After 10 minutes of trying to get it started it finally started up and the engine light was on. I drove straight to the dealership and left it with the service department. After explaining my driving adventure, I explained how upset I was about the salesman telling me I had a 6 cd changer with XM. She said she would look into it. They gave me a ride to work. I called my salesman about the 6 cd changer to see what he was going to do, he stated he checked with the General Manager and there were no upgrades! I was irate and told him that I didn't want an upgrade, I wanted the 6 cd changer he promised. He said he made an error and if he told them, they would walk him out the door. I dismissed his comment and asked about the XM radio. He said he would get back to me. He never did. That evening went back to the dealership, the service dept. said they checked and my car doesn't come with XM! They also said they couldn't duplicate the problem to find out what was wrong. They said the car had ran fine all day. I was so upset, I felt totally taken advantage of. I drove the car home. Later a gentleman called me trying to smooth things over. He offered to install an XM radio to make good on the XM. The next morning, (Thursday) my car broke down again! Back to the dealership I go and find that they have to install a whole assembly to fix my car. With it being 4th of July weekend, the part probably won't be in until Monday. Car has less than 100 miles on it. I saw the GM and went to speak with him. I thought this is the man who will help me. No...he just smiled like a robot and kept telling me my car would be fixed and everything will be okay. Nothing like being treated like an idiot and feeling helpless. Oh, I'm a woman by the way...did you guess? I'm driving a rental car, my brand new Civic EX is still in the shop and after purchasing the car on Monday night, it's Friday and I have to wait until next week to get my car back. I called the "Customer Care" man again, and explained all my frustrations, I asked to get my money back and told him this had turned out to be a bad car deal. He said he can't do that. He did offer me my first oil change for free! If they do right by me, I will add another post, if not, you can assume that I am an unsatisfied customer and after waiting 20 years for a new car, I wish I would have kept my Nissan Altima with 170,000 miles on it.Best Car Buying Experience EVER!
by sirbishop on 01/02/2008We struck a deal with Pat Peck on Monday, December 31st, 2007. My wife and I had shopped at at every store in the Gulf Coast area before coming to Pat Peck, and believe me we wish we had come to Gulfport first! Not only was their initial… offer the number we were trying to negotiate to with the other dealerships, it was better than we expected! What a surprise! My initial phone call with them was very promising, they invited us to the store, guaranteed us the best price and when I hung up, I had a positive feeling that we were finally going to find what we were looking for. When we arrived, the sales person I spoke to on the phone turned us over to a different salesman, and we became a bit apprehensive (anticipating the friendly-phone-call guy was passing us over to the seasoned-hard-sell sales person), but to our surprise, he was extremely friendly, knowledgable, curtious and made us feel very comfortable. Every other dealership had made us feel like they were doing us a favor, only Pat Peck's staff made me feel like I was the customer and in control. We found exactly what we wanted, and the salesman explained all the features, let us take it driving where we wanted, even filled the tank before we left (with a grin, he said "because I know you will be driving this home tonight!") He was right, when we came back to the dealership, we came inside and negotiated the best price I had seen from any of our previous visits to other dealerships! Then the finance manager blew us away! I had brought my own financing to the table, because I had heard all of the horror stories about the high pressure back office sales, but he not only was able to get me a better rate, he came back and dropped the price ANOTHER $300 because of a internet quote they had sent us earlier in the day (that I wasn't even aware of yet!) My wife and I were absolutely shocked! We had anticipated hassle and pain and agony, but instead were amazed when we actually closed. My wife actually looked at me after we signed the papers and said "We're done!? We bought it!? That was it!? Wow!" There was no high pressure sales to buy extended warranties, GAP insurance, mop & glo packages, etc... He merely offered and explained them, and when we declined, he moved on. Very professional! The follow up was incredible too! The sales manager came by many times to thank us again, and though we had never expected anyone to go over the manual and remotes and all the features of our new vehicle, they did! It was nice knowing about all the features before we drove off instead of trying to figure them out while driving home in the dark. Every time I had made a purchase before at other dealerships, it had been "here's your keys, here's your car, here's the door!" Kudos to the entire team at Pat Peck. I will definately be a repeat customer and I have already started spreading the word on the professionalism and friendliness (and great prices) that Pat Peck Honda has.Very good experience
by marnedo on 02/19/2012updated 04/26/2025I just purchased a new Honda Pilot. Not only did Pat Peck gave me the best price of all 6 dealerships I checked, but they honored the price sent to me with no hesitation when I arrived to the dealership. My sales man, DeWayne Gray, was very… helpful,attentive, and professional. He was quick in getting the paperwork ready, my old car appraised,and the finance approved. It was nice to find salesmen that were honest and whose prices were very competitive. Without a doubt, an excellent experience.Thank you so much for your kind words! We are so pleased to hear that your experience at our dealership was a pleasant one! Thank you so much for your business and we hope to see you again!
Great Service!
by fred10456 on 12/16/2011updated 04/26/2025Great Service! My son was preparing for a 800 mile trip and took his car in for a general check and discovered a serious problem. Art Bennett, did everything possible and more to make his car road worthy without affecting my son's trip… plans. This service manager is superior and knows how to provide good old fashioned customer service--the best I've seen in recent years. I highly recommend Pat Peck Honda service to all in the Gulfport, Biloxi, Pascagoula, Ocean Springs Mississippi, and Slidell Louisiana areas. Fred Freeman, Northern VirginiaThank you so much for your kind words! We are so pleased to hear that your experience at our dealership was a pleasant one! Thank you so much for your business and we hope to see you again!
eehhhh
by jayteee on 03/31/2012updated 04/26/2025went to the dealership. test drove the pilot. Got dealers written offer (worksheet) Price was soso. Didn't buy that day. Called back to talk to sales guy few days later. Price went up almost $1000 from original quote. REALLY ???? forget… it. Plenty of other dealerships. Bought my car at another dealership. Even though i had to drive 80 miles it was worth it.We are so sorry to hear that your experience with our dealership was a negative one. We strive for excellent customer service before, during and after the time of purchase. We apologize for any inconvenience this experience has caused you. If there is anything that would make this experience better, please let us know.
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About our dealership
We have a complete lineup of new Honda vehicles and used cars serving the Biloxi, Hattiesburg, Slidell LA and Covington LA region, and our customer care continues long after you buy or lease a Honda - thanks to our dedicated car service and auto repair team. Pat Peck Honda makes the process of securing your next new Honda easy. Stop in and see what makes us different!
If you're looking for a quality new car at a reasonable price, look no further than Pat Peck Honda's selection of new Honda models. Browse our current selection of Honda cars including the Civic, Accord, CR-V, Ridgeline and Crosstour in Gulfort. You'll discover plenty of vehicles to choose from, so no matter the type of automobile you're looking for we have something to fit your needs. Call us and speak to a friendly salesperson today! Our large inventory and pleasant atmosphere make us a leading Civic, Accord, CR-V, Ridgeline and Crosstour dealership for the Gulfport area.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're delighted to hear that JC made your car-buying experience easy and enjoyable! At Pat Peck Honda, we strive to provide excellent service and make the process as smooth as possible for our customers. Thank you for recommending us, and we look forward to assisting you with any future automotive needs.
by Sara Thurston on 04/30/2024