Herrin-Gear Chevrolet
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Customer Reviews of Herrin-Gear Chevrolet
Review type:
trash
by got hammered on 03/14/2024
I highly recommend that anyone thinking about going here to stay the hell away.they sell garbage vehicles and won't stand behind them and when you complain they ask you to leave.i got a Tahoe from them in December and we are now on… transmission number 3.it was in the shop the first 6 weeks I owned it and still not right.[non-permissible content removed] behind the desk have absolutely no clue about customer service.James Archie and Frank Diaz have no business selling cars
41 reviews
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Great Service from a Trusted Provider
by screenname on 10/21/2024updated 10/28/2024Serviced my vehicle in a timely manner. We able to diagnose the problem and didn’t stop until it was fixed.Do NOT go here, 2 hour $160 Oil Change
by Ryan on 08/30/2024updated 09/06/20242 hour oil change with an appointment, completely useless. They gave me no updates, no price. They didnt close my hood all the way, they left my lights on (when they gave it to me and they were not on when i gave it to them), the kid giving… me my car back said he didnt know how to drive a manual transmission so I guess he just practiced on my car??? Finally get the car back and its $160 for a 2 HOUR SIMPLE OIL CHANGE. Never EVER going anywhere near this place again and neither should you. Would give 0 stars if I couldService experience
by MY GMC Truck on 06/05/2024Tires needed rotating and a roaring noise was reported, so my service manager Fod handled it all.Great Service
by Sandra R on 05/06/2024I was pleased with Johnthan my service advisor. He was very through and keep me informed of the Status of my vehicle.Thanks for highlighting some of our staff who helped make this such a great experience!
trash
by got hammered on 03/14/2024I highly recommend that anyone thinking about going here to stay the hell away.they sell garbage vehicles and won't stand behind them and when you complain they ask you to leave.i got a Tahoe from them in December and we are now on… transmission number 3.it was in the shop the first 6 weeks I owned it and still not right.[non-permissible content removed] behind the desk have absolutely no clue about customer service.James Archie and Frank Diaz have no business selling carsCustomer Service is a Joke.
by Joy on 02/15/2022Poor Customer Service. I ordered a new vehicle and the salesman did not order what I wanted on my vehicle. He never called me to let me know my request was not available. He made it seem as if he had done what I asked. When I picked up my… vehicle, I was then told they could not get what I wanted. When I contacted the New Car Sales Manager, he told me it would be an additional $500 to get what I wanted. I will never purchase another vehicle from Herrin Gear and I will tell anyone who asks to not go there.Hi, it is disappointing for us to hear that your experience was anything less than great. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (601) 354-3882.
Terrible
by Bamack on 09/14/2021My husband has been waiting on a a Tahoe for almost 3 months. When we went in the first time, they did not want to sell to him because he was paying cash. They also quoted him $6000 less than 2 other dealerships on his trade in (Car Max and… Rogers Dabbs quoted him 15000 on his 2016 Nissan Maxima). KD (sales associate) said he would keep my husband posted if he got anything else in stock. He did, but every time it fell through due to the dealership. This week, he called my husband and said he had exactly what he wanted. He sent pictures, but we are out of town. My husband told him he’d put down a down payment (any amount- we have the money ready), and he said he would get the figures worked out. After my husband reminded him that he was not financing the vehicle, just putting a down payment down to have them hold it until we get back 5 days from now, we did not hear back. My husband checked in just a couple hours after KD said he would work up the numbers, and he said it was sold. Although we understand cars are hard to come by right now, we’ve given them multiple chances. We have a baby on the way, and he is needing a safer vehicle before his arrival with the money to pay for it. We just needed to know exactly how much to send. We will not be doing business with this dealership anymoreComplete joke!
by Hotshot2020 on 03/02/2021The sales department are awesome up to the time you sign all the paperwork then your forgot about. You better hope nothing goes wrong with your new ride. The service department is a complete joke. I’ve been lied to, been placed on hold for… long periods of time never to talk with anyone. I have called the service manger and left numerous voicemails for him to call me back. Never heard back from him. And on the times I did get a call back it wasn’t from him. This last time my truck was in the service department it took seven weeks to get it back. It sat the first three weeks in their yard, then they ran a diagnostic test on it. Seen it was going to be a tuff one to figure out. So it sat another three weeks. This whole time they were fixing other people’s vehicles that where not as complex to fix. I was told they have to recreate the exact problem I’m having out of the vehicle, for them to work on it. But how can that happen on a 1 mile test drive. I drive my truck 11 hours a day and when something messes up, that’s what happened. But that’s not good enough to get it fixed. They act like you are making things up. And there is nothing wrong with the vehicle. With that being said I bought my truck new the end of May 2020 since then the truck has been in GM shops for over 100 days combined visits. They have worked on the same problems over and over not fixing them. Now the bumper to bumper warranty is up. So all the things they didn’t fix while it was under warranty is now on me! With all that being said. The truck was bought to make me a living with and has about cost me everything. Hoping to get more then a week on this last repair job.Great Service
by T Hampton on 11/15/2020The sales team made it so easy to buy my new car!! They are the best!!! Just ask for Justin Banks.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Reed Howell | General Manager | reed.howell@herrin-gear.com
Great Experience
by PDTSeed on 08/14/2017Our salesperson was James Archie. Was patient and understood our needs. Got me a great deal on my SUV. My daughter came back and got her vehicle from him. He called when this vehicle came in and it was just what she wanted. Now my husband… is looking for a truck and we will be returning to James. Great service.Excellent buying experience
by tcowanross on 02/13/2017The sale person (Mickey Roach) we had was awesome. He made all my worries of buying a new vehicle so easy. I realize I was worried for nothing. He was very patient; just a good person all around. He put his all into this sale. The deal… he got for us was do good we left with two vehicles.new truck buyer
by basilbostwik on 11/16/2016I liked the salesmen he did his best to get me the best deal he cloud get me.Oil Change
by crimsation on 03/16/2015updated 04/02/2015fast, friendly service. The only thing is I don't think they checked my tire pressure because the next day one of them was low. Also just a suggestion, I have in past when I lived in Mobile,AL I had my Tahoe and the dealer would always… let me know when it was time for different services to be done on it. I have never been told anything at this location. Even if it was something I could pay for at the time it was still always the suggestion made.2015 Tahoe
by NatalieRoberts on 02/21/2015updated 03/02/2015Everyone was very helpful and patient. My salesmen bent over backwards to find the exact vehicle I wanted and did an excellent job in making car buying easy. I will be back in the future and will send all of my friends their way.Silverado
by Damifiknow1955 on 03/01/2015It was a good experience overall. The salesman, Godfrey Thompson was very helpful in explaining the different levels of trim on the new Silverado trucks. He was able to explain to us all of the features and made us feel comfortable about… the entire process. I've bought and owned most makes and models and I'm impressed with my new purchase.Malibu
by CALIYORKCITY2_ on 01/30/2015updated 02/06/2015Very helpful and I was down and out but they worked it out for me!!! Will be back in 3 yearsEvaluation
by 1Linda_E on 01/08/2015I was very pleased with my salesman, Mr, Robert Williams, who was very knowledgeable about the product. He was an excellent guide through the entire process, even going beyond my expectation and helping/guiding me as I moved my insurance… coverage from my old car to the new one before I left the dealership! The business manger worked with me to get the best financing available and explained all the options. I appreciate all the assistance I received and will definitely recommend this dealership to my friends and acquaintances. Linda WinfieldWonderful Experience
by d1fortune on 12/19/2014updated 01/02/2015I had a wonderful experience at the dealership. The service department staff was friendly. I enjoyed my visit and the service was fast.Wonderful Experience
by Deshonda on 12/19/2014I had a wonderful experience at the dealership. The service department staff was friendly. I enjoyed my visit and the service was fast.2015 Malibu
by Gi_Gi on 11/20/2014updated 12/11/2014I went knowin already what I wanted. The salesman helped me achieve my goal gave me a well tutorial on my vehicle.Pamela
by P_McCoy80 on 11/16/2014My service advisor, Mr. Mark Kranich, is by far the best I have ever encountered at Herrin-Gear in the past 34 years that I have been bringing cars for service! Others have been good but Mr. Kranich is the exception. He provides a… thorough and detailed explanation of the repair issues required to remedy the problem and answers any questions in satisfactory manner. He makes the customer feel as if their vehicle repair is his single most important concern. He also completed a recall repair when I forgot to ask. I hope he never leaves.
Chevrolet Silverado 1500
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About our dealership
Your satisfaction is important to us, so we want to sincerely thank you for choosing Herrin-Gear Chevrolet and we hope to see you again soon!
by Chris Hux on 06/20/2024