Herrin-Gear INFINITI
Customer Reviews of Herrin-Gear INFINITI
Review type:
"Great car buying experience"
Service is always excellent!!
by Mike Townsend on 04/12/2025Our service advisor Tricia always sees that we’re taken care of and is always very courteous and friendly!! Highly recommend this dealership and the management is great as well!Thank you for the fantastic 5-star review! We’re so pleased to hear that you consistently receive excellent service at Herrin-Gear INFINITI. Tricia is a true asset to our team, and we're proud to know she ensures every visit is friendly, professional, and seamless. Your recommendation means the world to us, and we’re equally grateful for your recognition of our management team’s commitment to delivering a superior customer experience. We’re honored to be your trusted INFINITI service center! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.
Best service around
by G Zappala on 03/26/2025updated 04/02/2025I need my service department to keep my car in Tip top shape and that is just what this service department does. Keeps me going mile after mile.Thank you for your 5-star review! At Herrin-Gear INFINITI, we take pride in providing the best service experience to keep your vehicle running at peak performance. Our expert service team is committed to ensuring your INFINITI stays in tip-top shape, so you can enjoy a smooth and reliable ride mile after mile. We appreciate your trust and look forward to keeping you on the road with exceptional maintenance and care! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
Service with a smile
by Gisele Zappala on 03/26/2025updated 04/02/2025Professional, courteous and helpful. My service advisor, Tricia, has been the best advisor I’ve had at any Infiniti service department.Thank you for your 5-star review! At Herrin-Gear INFINITI, we take pride in delivering professional, courteous, and helpful service that exceeds expectations. We're thrilled to hear that Tricia provided you with an outstanding experience—her dedication and expertise truly set her apart. We appreciate your trust in our INFINITI service team and look forward to keeping your vehicle performing at its best for years to come! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
A Class Car Service
by SNB on 12/18/2024Patrick was great! He booked my service quickly and provided insight of what was needed.Thank you for your wonderful 5-star review! We're thrilled to hear Patrick provided you with exceptional service, booking your appointment promptly and offering valuable insight into your vehicle's needs. At Herrin-Gear INFINITI, we pride ourselves on delivering professional, transparent, and efficient service every step of the way. Your trust means the world to us, and we’re glad Patrick could make your experience seamless. We look forward to assisting you with your future service needs! #HGCares
Excellent service always!!
by Kenneth Miles on 11/02/2024updated 11/19/2024Randy provides outstanding and quality service always! We can always count on him. Thanks for you hard work and dedication.Thank you for your glowing 5-star review! We're thrilled to hear that Randy consistently delivers outstanding and quality service you can rely on. At Herrin-Gear INFINITI, our team takes pride in providing exceptional care, and Randy's dedication truly reflects our commitment to excellence. Your kind words motivate us to keep going above and beyond. Thank you for choosing Herrin-Gear INFINITI for your vehicle needs! #HGCares
Service with a smile
by GRZ on 10/16/2024updated 10/24/2024The service department is very helpful. My service advisor goes over the findings with me which is a great help.Thank you for the 5-star review and for highlighting your positive experience with our service team at Herrin-Gear INFINITI! We’re so pleased to hear that your service advisor provided you with clear and detailed information about your vehicle's findings. At Herrin-Gear, we believe in fostering a transparent and supportive environment where you feel informed and confident in every service decision. We’re grateful for the chance to assist with your INFINITI’s care and look forward to serving you again! #HGCares
Kudos to Patrick
by Ellaine James on 10/23/2024Wonderful service and awesome customer service. Patrick is the best!!!Thank you for the fantastic review! We’re thrilled to hear you enjoyed wonderful service and had an awesome experience with Patrick and the team at Herrin-Gear INFINITI. Knowing Patrick’s dedication made a positive impact on your visit is exactly what we strive for. We’re grateful for your trust in us to keep your vehicle in top shape, and we can’t wait to assist you again in the future. #HGCares
Bring your lunch
by G on 06/14/2024Let me begin by saying, I will not bring my car just anywhere for service, it has to be an Infiniti service center. They are the best but if you are on a schedule or have only one vehicle, you will sit in the service area waiting for… hours. I had an appointment for scheduled maintenance at 1:30 and left there after 5pm. This is not the first time this has happened and certainly not the fault of my service rep.Thank you for choosing Herrin-Gear INFINITI for your vehicle's service needs and for taking the time to leave us such a positive review! We sincerely appreciate your loyalty and trust in our INFINITI service center. We understand that your time is valuable, and we apologize for any inconvenience caused by the extended wait during your recent visit. Your feedback is valuable to us, and we are constantly striving to improve our processes to ensure a more efficient and timely service experience for all our customers. Please know that we are committed to providing top-notch service and ensuring that your vehicle receives the care it deserves. If there's anything more we can do to enhance your future visits or if you have any concerns, please don't hesitate to reach out. Thank you again for your kind words and for being a valued customer. We look forward to serving you again at Herrin-Gear INFINITI!
Service
by Tenisha on 03/16/2024Mr. Jerry was very helpful in getting our vehicle serviced. He was informative and made sure we were comfortable while we waited.Thank you for sharing your positive experience with us! We're thrilled to hear that Mr. Jerry provided you with helpful and informative service at Herrin-Gear INFINITI. Your comfort and satisfaction are our top priorities, and we're glad we could meet your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
I can see now!
by Satisfied Customer on 02/03/2024One call to my service representative and my part was ordered and appointment date and time set.Thank you for taking the time to share your outstanding 5-star review! We are delighted to hear that your experience with our service department at Herrin-Gear INFINITI was efficient and hassle-free. It's our commitment to provide prompt and reliable service, and we're thrilled to know that your part was ordered swiftly and your appointment seamlessly scheduled. If there's anything more we can do to enhance your future visits, please do not hesitate to let us know. We appreciate your trust in Herrin-Gear INFINITI and look forward to serving you with the same excellence in the future.
Always a pleasure
by gzappala on 01/19/2024I would not bring my vehicle anywhere else. I know that my vehicle is in tip top condition all thanks to the service department. I depend on them to keep me safe on the road and they do just that!Thank you for taking the time to leave us a wonderful 5-star review about our service department at Herrin-Gear INFINITI! We're honored to be your trusted choice for vehicle service, and we appreciate your confidence in our team. Ensuring your vehicle is in tip-top condition and keeping you safe on the road are our top priorities. Your trust means everything to us, and we're committed to maintaining the highest standards in servicing your vehicle. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to share. We're here to serve you and look forward to providing you with exceptional service in the future.
Nightmare service!
by Smith on 12/02/2023First of all, I have beef a customer of Herrin-Gear Infiniti since 2012 and have always been extremely pleased, although expensive, until this experience. Our driver’s side ac only blew hot air, couldn’t control the temp. nor blowing… force. I called many times over a 2 week period, left multiple messages for Randy Walker, never received a call back. Finally giving up on him, I took my Infiniti to Nissan in Meridian, MS since Nissan owns Infiniti. I was told that they could fix it. After 8 visits to them, we live over 35 miles each way (560 miles) and their claim of trying 4 different actuaries, they finally decided that they couldn’t fix it and only gave me a small partial refund. I started calling Randy again and eventually got him. He apologized for not getting back with me assured me that they could fix my car. He said that they couldn’t give me a loaner car since my car was over 7 years old, although they have always done so in the past) and we would have to leave the car. We live over 140 miles from the dealership (840 total miles to leave the car). The next day, Tuesday, Randy called me and said it was the actuary and they would have to order it. I authorized the work, but said to only do that. The next Tuesday, a week later I had not heard from anyone, I started calling Randy again and left multiple messages again. No return call, so I spoke to the woman who answered the phone and told her my situation, she said Randy was on vacation. She tried connecting me to other service providers, they all were either “this person is unavailable “ or their mailbox was full. Finally after repeated calls, she said that she would have the service manager call me, but he did not. The next morning, 9 days after leaving my car, I called the Parts Department and asked if the part had come in and he said yes and he would follow-up on it. Later that morning the service manager called and wanted me to talk to the mechanic. The mechanic said that they put the actuary on but still didn’t work, he thought it was a block that was broken inside and he said that it wasn’t feasible because of the cost. He said that he thought that he could get it working through the rear seat control. He said that was for the heat, he hadn’t checked to see if it worked for the AC. I asked him to see if it would work with the AC and get me a price of replacing the block. He said that he would call me back that afternoon. The service manager called that afternoon and said the block replacement would be $28??. + tax, total over $3,000. Told him to forget that, too much. We would be in the next morning between 10:00-10:30 to get the car. Arrived the next morning at 10:10, he said that it wouldn’t be ready until afternoon, claimed that I didn’t say between 10:00-10:30. He was still going to charge for the actuary that didn’t work plus diagnostics, over $1000. Argued back and forth for over an hour. Told them to take the actuary off since it didn’t work anyway . Told me that the labor was over $800.+, although they removed the new actuary and replaced the old one in less than 30 minutes. Left there in 1 hr. & 20 minutes with my car still not fixed, same as when I brought it in, costing $234.26 for Nothing. I also believe that they drained my gas tank, since the gas was so low that it wouldn’t even register. I had to buy gas immediately, I never ever let my car get that low on fuel. I also have about a 2” scratch on my driver door that they tried to paint over, that wasn’t there when I left my car with them. They once had good service but definitely no more!We're truly sorry to hear about the unfortunate experience you had at our service department. Your feedback is deeply concerning, and we sincerely apologize for the series of issues encountered during your visits. Providing excellent service and resolving issues promptly is our priority, and it's disheartening to learn that we fell short in meeting your expectations. We appreciate you sharing this detailed account, and we're committed to addressing each concern to rectify the situation. We take your feedback seriously and assure you that the mentioned experiences are not reflective of our usual standards. In an effort to directly address and resolve these issues, we've provided the contact information for our General Manager, Shanehan Westphal. He's eager to connect with you and discuss these matters further. Please feel free to reach out to him directly at 601-985-3304 or via email at shanehan.westphal@herrin-gear.com. Mr. Westphal will make every effort to reach out to you as well. Once again, we apologize for the inconvenience and frustration caused. Your satisfaction is important to us, and we're dedicated to making this right. Thank you for your understanding, and we hope to have the opportunity to regain your trust.
"Great car buying experience"
by Who Cares on 11/01/2023Past week I purchased a new Q60 from Herrin-Gear Infiniti in Jackson, MS. I had been shopping for several weeks basickly the whole country for the right car at a great price. After some over the phone and text negotiations we came to a good… conclusion and I traveled from Florida to Jackson MS. My new car was prepped as expected and the whole interaction was a great experience from the numerous communications with Terrance to the final paperwork with Jamie. Herrin-Gear Infiniti did a great job well done. "Thank you"Congratulations on your new Q60! We appreciate you choosing Herrin-Gear INFINITI in Jackson, MS, and we're thrilled to hear about your positive experience. Terrance and Jamie will be delighted to know their efforts were recognized. Safe travels back to Florida, and thank you for trusting us with your purchase. If you ever need assistance or have questions in the future, don't hesitate to reach out. Enjoy your new INFINITI!
Awesome Experience
by Eluma Willis on 10/26/2023It was not a long wait, and the service and hospitality was great.Thank you so much for taking your time to rate and review your service experience with Herrin-Gear INFINITI. The sales team works hard daily to provide a quality experience for our customers. Your kind words are so appreciated and we are pleased to hear that the service team delivered on their promise. If any of our team can ever assist, please do not hesitate to reach out. We appreciate your business and hope to see you again, sometime soon!
Herrin-Gear Infiniti- great buying experience
by zoomzoom39 on 07/04/2018Terrance Burnett is vey knowledgable, straightforward, helpful & unassuming salesman- fine qualities & most appreciated with large purchase like a new vehicle where I would otherwise often feel at a disadvantage. Also, his manager, Mr.… Shanehan Westfall was attentive & responsive to his salesman in helping culminate a deal as opposed to strong-arm tactics I encountered in Augusta. This is my third Infiniti to buy from this dealer in five years, this most recent purchase bought sight unseen, negotiated by phone from South Carolina. I highly recommend Herrin Gear Infiniti & Mr. Burnett.True customer service still lives!!!!!
by Cbradlejr on 09/28/2016Wow, the customer service at Herrin-Gear infiniti is amazing. They have a clean dealership, with employees that meet you at the door. I drive 95 miles one way just to get a oil change , that's how great the service is at Hearin-Gear. Great… products, Great service, Great people... #True Customers Service.Will not buy from anywhere but Herrin Gear Infiniti!
by TheHynums4 on 08/13/2016Tim Gray & Shanehan Westphal go above and beyond to get you in the car you want, reasonable prices, excellent service and we will never buy from anyone but them :)Awesome Experience
by girlygirl16 on 07/20/2016I was looking for a '16 XQ80 and was contacted by Dana Stein. I was apprehensive about the Wheat interior and the bucket seating. Dana was able to find me a style that matched my personality, while sticking to the budget provided. She was… very knowledgeable and helpful, since I was doing the entire purchase afar. She even made arrangements to have the vehicle delivered to me, which was even more convenient. Definitely the person to visit if you're looking for a new vehicle.HerrinGear Infiniti
by Suzfish on 05/21/2016I had a great experience at Herrin Gear Infiniti of Jackson! I found the car I wanted before it was on the lot. They showed it to me, let me drive one like it, did the paperwork and all in less than 2 hours! Easy! No pressure.
Congratulations on your new Q60! We appreciate you choosing Herrin-Gear INFINITI in Jackson, MS, and we're thrilled to hear about your positive experience. Terrance and Jamie will be delighted to know their efforts were recognized. Safe travels back to Florida, and thank you for trusting us with your purchase. If you ever need assistance or have questions in the future, don't hesitate to reach out. Enjoy your new INFINITI!
by SHANEHAN WESTPHAL on 11/10/2023