Customer Reviews of Jimmy Gray Chevrolet
Review type:
New car
ROUTINE OIL CHANGES
by J. HANKINS on 03/10/2025I have been dealing with this company for quite some time now. I had the opportunity to experience the purchase of my first new vehicle in 2018 (2018 SILVERADO LTZ). Even after buying a new Sierra in 2023, I was elated to know I could still… take my vehicle to them for my services. The staff has been nothing but nice and totally honest. But I did have one incident there and I'm sure it was a mistake. After an oil change on my 2023, the tech did not tighten up my oil filter and a puddle of oil was spilled on my drive way. However, once I notified the service department, specifically speaking to Nick, he fixed the issue and awarded me a free oil change. Other than that, I am currently needing a repair for my coolant system in which I will be dropping my truck of soon. The downside to that is, I was informed they don't have any loaner vehicles.We appreciate you taking the time to leave us this feedback. Here at Jimmy Gray Chevrolet, INC., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (662) 349-8808 to discuss ways we can better serve you in the future.
New car
by Lori Stephen on 11/03/2024David Gonzales was very helpful, informative and knowledgeable during our car purchasing experience.We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My April Visit
by Guardian53 on 04/19/2024Staff was very knowledgeable, professional and courteous.Customer
by JohnR75 on 01/16/2023I always go to Jimmy Grey Chevrolet for dependable fast service.We're glad everything was completed quickly and to your satisfaction! We can't wait to see you again, have a great day.
Customer
by JohnR75 on 01/09/2023Great service, very courteous and professional staff.We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great Service
by Vickie Ware on 07/24/2022Customer service and work performed always great!Great customer service
by Kim Isaac on 09/03/2021I was so impressed by the fast and easy process of the sales team. Brandon was a go getter and closed the deal in record time. I probably was there maybe an hour and 45 min. Sold my car and got a great deal and then bought a truck… Excellent customer service and closing of loan.2012 Equinox Oil Consumption
by CitizenSoldier on 03/11/2019In 2012 I purchased a 2012 Equinox from this dealership. When my first oil change was due I noticed the oil was serverely low. I asked the service department about it and they said it was normal and I need to check my oil making it seem… like I did something wrong. I questioned this several more times but was told the same thing. Fast forward to now my engine is trash and after some research I found out that this is a known issue . GM has known this was an issue and adjusted there warranty and put out a service bullentin to fix this. Jimmy Gray service department made no mention of this and knew my oil was consuming at high consumption. These people are not to be trusted in my opinion. Now I am stuck with a vehicle with a trashed engine. Will be contacting GM about this.Don’t follow up
by M. Miller on 11/24/2018I wish I could give zero stars. After bring my camaro in for a problem, I was told that a part would have to be ordered and I would receive a call in 2-3 days! It’s been 2-3 weeks and I’ve been calling with no response. This is the poorest… form of customer service. This is not the first time I’ve had issues with this service department. I’ll be sure never to trade, purchase or lease another vehicle from this dealership!!!!TV is annoying
by Love the car on 10/16/2018updated 10/25/2018When you drive up, expect to be ignored for at least 5 minutes, once it was 15 minutes. Service seems to be efficient, but the constant commercial TV is worse than Fox News! I love my car, but now I’m stuck with the only Chevy dealership… for miles!A+
by TonyJarrell on 07/17/2018I purchased a used Ford F150 a couple months ago and was very pleased. The truck had a clean Carfax and the truck had been well taken care of just as they had advertised. I would not hesitate to purchase from Jimmy Gray Chevorlet in the… future. Rodney Jeter was our salesman and was very nice and answered any questions that we had. Tony Jarrell Fulton,MSSEASONED SALES MAN
by DODGECHIK on 07/05/2018Rodney Jester was my salesman I am very very happy with my car, I was a walk in, never talked to anyone there. Rodney Jester came out and greeted my family and I with open arms,he was absolutely helpful and it did not take all day. He knew… about every car that I asked about, and was very detailed, that is what I call someone who knows his job, and how to cater to a person needs, he is a seasoned salesman trust me you can not go wrong with Rodney Jester. Thank you!!!Suburban Chevrolet
by juanita967 on 05/03/2018updated 05/22/2018Fixed my vehicle quickly without any problems! Also was given a vehicle to drive to work while mine was being repaired, awesome job all the way around!!Oil Change
by juanita967 on 01/18/2018They got me in and out I love coming hereWe are so glad we could get you back on the road in a timely manner! If you have any further needs or questions, please give us a call. We're always happy to help!
Service Work
by TinaMSW on 12/16/2016Have had service done at Jimmy Gray several times and have always been satisfied with their work.They Sold the car I was buying
by crh1000 on 05/09/2016They sold the car I was going to buy. April H the manager sold me a car over the phone before noon. By 4:00 it was sold. I called her at 4 to see if we could do the financing over the phone. She says she thinks she sold it, and in fact she… did. I was on my way from Cordova and had to sit in 240 traffic during rush hour, which would have been worth it if I was able to get the car. She never called me and said it was sold.Thank you for leaving us this review. We are sorry to hear that the car you had your eyes on was already spoken for, but we are confident that we will be able to find you something just as great. At any rate, we appreciate your kind words; we look forward to seeing you again soon. Until then, please feel free to contact us if you have any other questions or inquiries. Take care. Sincerely, Gary Johnson , General Manager Customercare@jimmygraychevy.com
Chevrolet Tahoe
Chevrolet Silverado 1500
Ram 2500
GMC Acadia
Jimmy Gray Chevrolet has been locally owned and operated in Southaven, MS since 1980. We are proud to have served Hernando, Olive Branch and Walls, Mississippi, as well as Memphis, Germantown and Collierville, Tennessee for over 34 years. We are minutes from anywhere in Memphis metro area, just east of I-55 at 181 East Goodman Road, Southaven, MS 38671. With a large selection of new, GM Certified Used, and pre-owned Chevrolet models, we are guaranteed to have the Chevy you are looking for in stock. Our friendly professional Sales and Service team are dedicated to your total satisfaction. Your experience with our Mid-South Chevrolet Dealership is the most important factor in building trust and a long-term relationship. We invite you to check our online reviews and compare us to other Chevrolet dealers in the Memphis area. Our Southaven Chevrolet dealership has built a reputation for exceeding customer's expectations every time!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 11/06/2024