Blue Springs Ford
Customer Reviews of Blue Springs Ford
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50 reviews
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Horrible service
by Bnoriginal on 08/08/2024Train wreck! On Thursday I scheduled an appointment for after work on the following Monday at 3pm and when I arrived early at 2, I was told they wouldn't be able to look at it just then because it was too late in the day; even though they… were open 4 more hours. Why take an appointment at that time then? I called the next day (Tuesday) only to be told they didn’t get to it but there was no reason they shouldn’t get to it the next day. I called the next day (Wednesday) and was told, we didn’t get to it but there is no reason we shouldn’t get to it tomorrow. I informed the man that they told me that almost verbatim the day before and he said that diagnostics can take a day or two. So I pointed out it had already been three days. I called on the fourth day (Thursday) and can you guess what I was told? “We didn’t get to it today but there is no reason we shouldn’t be able to get to it tomorrow.” They must have a script to read like a soulless call center. After four days, all they could muster up is we didn’t get to it. I had to call daily since I wasn’t given any updates and of course no work was being done. I called Bob Sight Ford in Lees Summit and they had a Friday morning appointment available and after I explained the frustratingly unnecessary situation at Blue Springs Ford, he said that they actually have a tech available at the time of appointment; because that’s how appointments work. Go literally anywhere else. Don’t even send an enemy to Blue Springs Ford. Also when I went to pick up my vehicle and take it to a place that is competent and understands customer service, suddenly Blue Springs Ford was almost ready to start looking at my car, and I was asked if I was sure I didn’t want to just wait a little longer.They take good care of their customers
by vicesquared on 10/03/2016updated 10/10/2016We recently bought a car from Blue Springs Ford and within 20 days had an issue with the power steering. We called our salesman and were told to bring it down right away. They fixed the problem within a few days, after the part arrived, and… had us up and running in no time. Even though we hadn't bought the ESP they repaired this major safety concern at no cost to us. They had told us they covered everything for the first 30 days on an "AS IS" car and they were true to their word. We were extremely impressed and pleased. I would highly recommend this dealership to anyone considering a new/used car. From salesman to service department you are treated with the utmost respect. Speaking as a woman, dealing with any sort of car issue, that means the world to me.The best car buying experience, hands down!
by vicesquared on 10/03/2016We came to Blue Springs Ford to buy an used manual 2012 Ford Focus. Our Salesman, Chase Starin, went above and beyond in helping us decide if this was the right car for us. First, my daughter didn't know how to drive a manual and it had… been a few decades for me so we asked him to drive the car, which he did. He was very honest about all the features and reviews of the car. He went above and beyond to help us out. He found a parking lot that was empty and taught her the basics of driving a manual! I was beyond impressed! We couldn't have asked for a better sales rep! I definitely will be buying my next Ford from this dealership! They know how to treat customers like a friend!First Time
by LaurieMac on 09/26/2016I appreciate the positive helpful attitude that the service center provided. They were very helpful and congenial. Thank you.Great Tire Deal
by sowsandi on 09/25/2016Love Sam Bell - and all of the guys in Quick lane. Ordered the Hankook tires with the $100 rebate - and had rear brakes - necessary work - and happy to spend my money locally and appreciate their honesty and quality.very suprised
by gregwill62 on 09/24/2016Had a very enjoyable time getting a new car. Did not believe they would be able to get me into a new car but they did. So now i am a very happy customer. Paul Chaples was my salemen and he was very helpful in showing me all my bells and… whistles that came with the car.Love Blue Springs Ford!
by kevinhanke on 09/24/2016Bought my first Ford truck here and loved the experience. Now we bought a new Ford Explorer recently are we were very pleased with the sales staff.Great after sale help.
by KCChuck on 09/23/2016The after sale help was second to none. We needed help with the phone/sound system sync and some additional explanation for some of the on-board technology. All of our issues were handled in an expert manner. Some of our… questions/concerns were handled by a sales associate who was not a part of the original sales team. Everyone gets a Gold Star.My 1st FORD
by CindyM1969 on 09/23/2016I purchased my 1st FORD just a few months ago. Larry Howard was my salesman and he was very helpful with showing all the functions of my new truck. He helped my decision to buy my F350 an easy one - even after being a chevy owner for more… than 25 years. I look forward to working with Larry and Blue Springs Ford on my next purchase.Turned my bad day good
by DakotaHink on 09/21/2016They took care of everything that make your car not starting, and turned my day around. They also got it fixed in a timely manor.Honest people doing honest work
by bearsfan78 on 09/21/2016My 17 year old truck with 250k miles on it finally decided it had run out of steam. The search began with 3 different dealers but ended with one. Both Tim Thompson and Kim K. were great. They were up front and honest in every step of my… decision making process. They took the time to understand my needs, which by the way were many, and made sure that I was in a truck that I would be happy with. I cannot say enough about how easy it was to buy a truck from these guys and would recommend them to anyone looking for a new truck,Great Experience
by Ford_Mike on 09/21/2016This is the second time I've had my car serviced here. I'm impressed with the knowledge and courtesy shown by the service advisers. When I've been to other dealerships, and I walk into the service area, the service advisers have continued… to do paperwork at their desks, and not acknowledge me until I force the issue. At Blue Springs Ford, both times when I've entered, the service advisors have greeted me as I walk through the door. Very satisfied and plan on using them often.Five stars in service and sales in our experience.
by NotANumberPaul on 09/19/2016My wife and I have bought our vehicles here for over 25 years. We have bought elsewhere but never had the satisfaction that we get here! If it has been a few years since you've been to Blue Springs Ford, then I recommend you check them… out for your automotive needs. They prove to us everytime we are not a number to them. Mike Knott in the "Quick Lane" always smiles, and greets us by name. He and his team do their best to meet our needs without taking a chunk out of our time and bank account. If you get the opportunity to meet Daryl, in customer service, (while in the waiting room), your wait will seem to go by quickly. I suffer with PTSD, so waiting rooms can be very eventful for me. Daryl helps to take the edge off, and has some good stories to lighten up your day, if you give him a listen. No, you are not "a number" at Blue Springs Ford. You become a part of their business family, like a customer used to be treated generations ago. Even after they are done with our vehicles, the cashier (Andrea), comes to you, and calls you by name. At this dealership, the accountant is probably the only person that looks at us as a number. Thank you Balderstons for recognizing, and rewarding your team members. It's good to keep seeing familiar faces each time we come to your dealership for service and sales. In the business world today we could use more examples like the one you've shown us.Car buying easy
by Buyingmadeeasy on 09/16/2016Great buying experience made quick and easy. Knowledgeable staff and friendly to help out any way possible!The Works Oil Change
by ettrhstrh on 09/15/2016Great work. Completed on time and at a very good price!Perfect Experience!
by tiffanykay on 09/12/2016AJ was awesome! Would definitely recommend him to my family and friends.Blue Springs Ford Sales
by fordautos on 09/08/2016t was a pleasure from the start. Found the SUV we wanted and bought it. Paul Chaples and Tim Thompson are great salesmans and all-around nice guys to work with and Tim found us some discounts. The paper work people were a little bit of… turn a off. Too much hurry up and sign and move on.Took forever
by LaNiccum on 09/02/2016updated 09/08/2016While initially I was very upset with Blue Springs service department they went out of their way to reach out to me and fix their mistake. I've never had a problem with them before and since they made a point to make sure everything was… fixed I will definitely be back.Great place to do business
by swelldude37 on 09/06/2016Ive purchased 2 used vehicles from Blue Springs ford and couldn't be more satisfied. Sales team is great and knowledgeable.Bought a used car from Doug Durden
by Slapshotz on 09/02/2016Purchased a used car from Doug Durden at Blue Springs Ford. Doug was a professional and courteous throughout the entire transaction that includes service after the sale. Would highly recommend himService
by JoeYasso on 08/23/2016JW was great as usual. Service came off without a hitch.
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