Customer Reviews of Cable Dahmer Chevrolet
Review type:
Another GREAT experience
by Stephen on 12/19/2023
Salesman Michael Samples, Jason Corum and Tyson in finance were the perfect combo to make it a truly great experience! I wouldn't go anywhere else and recommend them to all!
34 reviews
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Extremely unhappy customer
by ipoxa11 on 04/23/2025I came in for a simple service appointment, oil change tire rotation, and they checked my brakes(not by request) but it was on my invoice that I NEEDED new brakes on front. I JUST replaced these front brakes 4 months ago, they confirmed in… your video the rotors and brake pads look practically new. My major problem I have is when they examined my brakes one of my calipur bolts were very lose apparently, to the point that the bolt completely came out in the 15 minute drive home. What that tells me is your crew LOOKED at the brakes SAID I needed new brakes, and then IGNORED the EXTREME safety concern that would have been very obvious as the bolt has a lot of threads. Your crew looked at the brakes, and did NOT mention this to me just that I needed "new brakes" without saying a word to myself or my wife. My wife drove it home and pretty right away noticed some weird grinding noise. I Tried calling Chase the DAY of to see what was done and why I am hearing this bad grinding noise, and did not hear back even though I left a message, I had to call back the following day multiple times until I got Chase, explained the situation. Here is my problem, your crew EXAMINED my NEW brakes and said they needed new, BECAUSE they saw the loose bolt and someone from your crew or up front did not pass the word. It was NOT safe to drive this home, your crew WOULD have noticed this obvious bolt would have been showing a lot of threads if it was loose enough to come out. I brought this in for a general service, and your crew let my pregnant wife and baby drive my truck home. I had to have this towed back costing me $209, and now I am pretty confident my wheel is messed up too and that replacement is going to be another $250. Almost $500 extra because YOUR crew did not follow up and let my wife drive a very UNSAFE vehicle home. I am livid and will be telling everyone I can find how terrible and unsafe my experience was, completely trying to wash your companies hands of it because "i didnt bring it for brakes just a service appointment" what a giant load of [non-permissible content removed], your crew SAW something and did NOT say something that could have resulted in a very dangerous wreck if I didn't notice this sooner. I would really like someone to reach out to me [contact info removed] because this is completely unacceptable.Oil change
by Oil change on 07/14/2024They do a good job on an oil change. However, every time we come in, we have an appointment. And we have to wait 2-3 hours for our oil to be changed. It’s is very frustrating as it is a drive for us and they tried turning us away this last… time because they were behind more than usual. If someone makes an appointment, there is no reason for a 2-3 hour wait every time.Another GREAT experience
by Stephen on 12/19/2023Salesman Michael Samples, Jason Corum and Tyson in finance were the perfect combo to make it a truly great experience! I wouldn't go anywhere else and recommend them to all!Stephen, we're happy to hear you had such a great experience with our team! Thanks for the recommendation, and have an amazing day!
Poor service work
by Spuggtot on 04/11/2023Vehicle is going into shop for third time 4 same engine issues. Truck has been in shop longer than I have owned it. Will never do business with this dealer again.Not happy with my service this time
by Lanesia on 03/26/2023I had my car picked up and dropped off to be fixed . It literally took them a week to tell me what was wrong with my car. Although, I was given a rental car for 2 days and told the car would not be payed for 3 more days . Instead of them… calling me to tell me they would have my car for an entire week . I was upset that I was responsible to pay for the rental car for the 3 additional days after being told my car was under warranty . I have never had this problem with them but I do not feel comfortable dropping my car off anymore .mark
by PMLINGLE on 03/14/2023oil change tire rotation and multi point checkup !! fast friendly and reasonable pricing !!Thank you so much for your positive comments about Cable-Dahmer Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!
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by Camilla on 02/25/2023Purchased my car April 2021, Absolute worst experience of my life. Once the car was sold it’s like every one there didn’t care anymore about nothing that was going on with the car. I reached out about my concerns, no response until it was… too late. Had no choice but to keep the vehicle at this point. Here it is not even 2 years later and I’m having major problems with the vehicle. I purchased a extended warranty with them so I have to take it back to them for repairs. I specifically told them in December what I wanted checked and what was going on. After a few days I received a call stating everything that was wrong with the vehicle, which was ridiculous, and I was also told that my transmission was checked (and someone drove it) and nothing was wrong with it. The main problem I was having I was told it was my power steering hose causing the problem. The amount I was being charged for everything was insane so I didn’t get any service done, paid for the diagnostic test and a day of rental and left. During the next 2 months I fixed mostly everything and had 2 other mechanics look at the vehicle and test drive it. Both of the mechanics ensured me that I have my transmission looked at because it’s definitely a transmission issue. I then call cable dahmer back to make sure again my transmission was checked, I sat on the phone with the person who answered while they looked through my encounter and to my surprise he told me it was weird there were no notes and that my transmission was not looked at my car was looked at by a regular technician not a transmission technician. So basically no one test drove my car and I was lied to. I shouldn’t have had to pay for the diagnostic check because had they have done what was asked my car would’ve gotten fixed 2 months ago. They screwed me out my money and my time. They show no remorse instead they talk to you like you’re crazy. They ignore your calls, they ignore your emails and make it like they did nothing wrong. The guy that is assigned to help me in the service department ( the same guy that helped me the first time Jerry) is rude, condescending, doesn’t listen to you’re concerns, tried to argue back and forth with you and doesn’t genuinely care about the mistake they made in the first place. So now they checked it and of course it’s my transmission ( the same problem I wanted fixed 2 months ago) and they’re trying to charge me for a loaner vehicle $45 a day, didn’t offer a refund on the diagnostic or rental that was done the first time that I should not have paid for. This type of customer service is unacceptable. All they talk about on their website is customer service, treating customers how they would want to be treated, the customer experience, integrity and doing things right, maintaining a culture of trust and respect but they go by none of these aspects. How they treat the customers is just down right terrible and it should not be allowed. If they were to actually “ put themselves in the customers place “ they would then understand the frustration. General manager Clayton Ward doesn’t care but their main goal is “ Customer Satisfaction” “ Integrity” It’s all BS! Don’t go there to purchaseTake Your Business Where It Is Valued
by hanwelks on 08/23/2021Cable Dahmer has a Mark of Excellence, and for the life of me I can’t figure out how. I have had a nightmare of a time purchasing a car, something that should be exciting. I have never experienced such a lack of customer service with an… absolute disregard for their customers as I have with Cable Dahmer. I came to Cable Dahmer in early May to test drive a used car. Only had 15k miles on it and the AC didn't work. Of course they would have that fixed and I’d buy it and be on my way. How laughable. Over a month passed before it was fixed and I was finally able to finally purchase the car. Cable Dahmer blamed the VW they took it to for services. At the time of purchase, they didn't have the title; they said it would be mailed to me once received. 2 months passed, nearing the expiration of my temporary plates and no title, so I reached out. Cable Dahmer blamed the auction. Weeks passed and still nothing. Cable Dahmer blamed the DMV. And now here I am in August (4 months since the beginning of this headache) and I still do not have my title and my plates are over a month passed due. Not to mention absolutely no communication from multiple departments within this company. I have spoken Sales, with Titling, with Accounting, and even with management. I have left many many messages and received 0 calls back. I have gone in person and they always have someone or something to blame. Except for themselves. Cable Dahmer takes no responsibility for the fact that they first sold a car without being fully inspected that basic systems worked and without ever having the title of ownership to be selling the car in the first place (this is illegal BTW). Coming from a Marketing Industry and focus in Client Service, I am beyond baffled at how this business is even still running. It makes me sick. Take my word for it. Don't give this company a penny of your business because they have no problem screwing you over at the end of the day nor do they value your money or you as a customer. I will never be utilizing Cable Dahmer for any services again and recommend the same for you. You're welcome.Service
by Don't have 1 on 12/31/2019updated 01/06/2020I was treated very well and informed there was a third recall on my vehicle I was told it would take a little longer than originally thought Jerry set me up in a loaner vehicle. And the vehicle was done when they said it would be that day.Overall Disappointment from Sales to Service to Mgmt
by Kevin and Julie on 10/31/2019updated 11/07/2019After a horrible experience with this dealership on the purchase of a used vehicle, I sent an email to Marty Dahmer, GM and got zero response. This just solidified my feelings about this dealership. It is mismanaged and they don't care… about anything but their bottom line. Customer Service is severly lacking We were warned not to buy from them, but we didn't listen. Our mistake. We purchased a used GMC truck and the dealer agreed to fix a few things. In addition, we purchased a Total Protection Packages and asked for the windows to be tinted.. We were told to bring the unit in on Monday morning. It should only take a couple days they said, but we will get it back to you by Friday. (We had informed them that we had a camping trip planned and needed the truck.) Every time I called Service, beginning on Wednesday, for an update I was told someone would call me back and they never did (at least 6 times and that is being generous). I finally got one guy on the phone who said he had been waiting for 2 days for the sales department to call him back. I found this odd since the sales department is literally across the parking lot and there should be a manager onsite at all times. He also informed me nothing had been done but the window tint. I got upset and called back asking for the used car manager. When I called and asked for the Used Car Manager, I assuming I was getting Alex as that is how he introduced himself the day we purchased the truck. I told whomever answered the phone that I did not want to pay for a loaner vehicle (only free for 2 days) and thought if it was going to take more than 2 days, they need to cover the cost.. He said no problem. This may have been Alex, I have no idea. When I called back again on Thursday and asked for the Used Car Manager again, assuming again that I would get Alex, I got Tyler or Taylor whom I could not confirm was a sales manager at all. He also said he would call me back and didn’t. I called him again about an hour or so later…this time he was rude. I asked him to connect me to whomever I spoke to earlier. He said, who was it? I said, the Used Car Manager. He said he was a used car manager. I asked, how many managers do they need?? (This is a very good question considering this whole mess.) He said there are 4 of us, your truck will be ready Friday. I said ok, but I need to know who I talked to because he said he would not be charging me for the loaner car. His response was “Your truck will be ready Friday.” I explained that he already said that, but we are getting jacked around and now our truck has been sitting there 4 days and you’ve done next to nothing. His response, “Your truck will be ready Friday.” I called my husband who is out on the road and told him the situation. He had Alex's cell number and gave him a call. Alex said the issue was that the GM plant was on strike and it was hard to get parts. (The only part they need is the grill piece which we would have gladly come back for). He then told my husband that the wheel caps that were in the back seat didn’t go with that truck and he would give us his employee discount to buy new ones. My husband told him they were pictured on vehicle on their website. Alex said he couldn’t see that picture because the truck was sold and removed from the website. Luckily he had taken a screenshot. I provided this explanation and the screen shot to Marty Dahmer in an email. The picture of the truck that was displayed on their website does in fact show the wheel caps and the vehicle was sold with wheel caps and we expected them on the truck for no additional cost to us. Noon: Friday - they have had the truck for 4 1/2 days. My husband and I bought this truck to pull out camper. We had a trip planned for 2 months for that weekend and planned to leave Friday afternoon. Remember I was told repeatedly that my vehicle would be ready Friday? Service department has no idea what is going on with my truck and says they will call me back. Guess what? Nobody called me back. I finally went up to the dealership and asked the service desk what is going on with my truck. The service guy says, I think it’s done, I just need to talk to Cole. (who the xxxx is Cole?) He sends Alex out, who tells me all they have left to do is the Finishing Touch (the most time consuming part of the service request) and it will be ready Saturday. He fed me the same line of garbage I’ve been hearing for 5 days and I told him I was disgusted with all of them and stormed out. We had to cancel our plans. Alex called my husband to apologize and offered us a free oil change. Really? Did you happen to notice that we have free oil changes already in our contract? My husband said he’d rather just cancel the deal and get his truck back…he and his family has been a customer of Cable Dahmer since the late 80s and is beyond disappointed. We picked the truck up on Saturday when they finished applying the protection packages. We still don't have the wheel caps or the key to unlock the lugs. They said they were on order. Alex hid from us when we came in and someone else, yet another sales manager offered his apologies. They said they filled the truck up with gas for us which was more xxxxxxxx because my husband had filled it up on Saturday and drove only about 60 miles before we dropped it off.. I returned the loaner car to the sales department (gave the key to the salesman) and told them we were not paying for it or filling it with gas. They called us 2 days later asking where the keys were to the loaner car. Are the employees at this dealership really this incompetent?? Literally every step of the way was a fiasco. This website allows me to select the employees we worked with during this transaction. Unfortunately, it's not up to day because the only name we could find was Marty Dahmer. Again, I emailed Marty Dahmer, even called to confirm I had the correct email address, but he never responded. He is the General Manager...how can he take all these complaints so lightly. Like I said, multiple people warned us not to buy from this dealership stating they don't care about the customer. I have to concur. This is by far the worst car buying experience we have ever had.Wait time
by ImGoinSubaru on 01/10/2019I went to get a remote start kit installed on my 2014 Malibu. The kit works fine. The only problems I had were the 5 hour wait time for the installment, and no direction from anyone on how to work the remote start. Luckily I’m a 24 year old… male so figuring out how technology works almost comes naturally, but it concerned me that they would probably lack the same guidance, even if it were a 70 year old woman, who has almost zero knowledge in cars or technology. I was also given no estimated wait time on my part installment, which had subsequently halted my other obligations I had scheduled for that day. I’m not mad, just kind of disappointed on the lack of guidance and wait time.Service
by David Gum on 12/14/2018Routine service done efficientlyShenanigans, Incompetence, & Rudeness
by Khia2006 on 08/09/2018We purchased a CPO Chevy, working with Tyson as sales rep. After I used a trade-in that erroneously still had a lien listed, our sale fell apart due to shenanigans, incompetence, and rudeness. We had set an appointment and laid out our… needs clearly upon arrival. From arrival to departure, nearly five hours elapsed, due to the constant back-and-forth even though we were clear about our financial requirements. Tyson was rude to my wife, who was 8 1/2 months pregnant, by talking past her and responding to her questions by directing answers to me or ignoring her completely. They had added $500 to the sales price from the previous day when we set the appointment, and refused to alter the figure, blaming "corporate policy and control" on the figure. In addition to that was $800 in snake-oil extras they wouldn't remove. We finally brought the car home, and discovered the following morning that they hadn't properly detailed the car, that it reeked of pet odors and had dog hair littering the cargo area. They called me at the hospital after my daughter's birth to inform me that my title still had a lien listed. I explained that this was an honest mistake and I would get it cleared up. I also explained that I was at the hospital for the next several days. In spite of this, Tyson told me that he'd be calling me the next day to have me come in to correct paperwork. Over the next 1 1/2 weeks I received calls from Tyson as well as two different sales managers, each with different plans for re-doing the sale. By the time we finally had a clear plan from management and an appointment, they were threatening to repossess the car. With my recovering wife and week-old daughter in tow, we arrived at the dealership only to find that they had added $1000 to the sales price, again blaming it on a "corporate promotion" for trade-ins that they had to remove. We walked away from the sale, and they seemed to be glad to be rid of us. I'll never again set foot on a Cable-Dahmer lot, and I'll make sure my friends and relatives avoid them as well.Bad Experience
by RachelH on 03/21/2018Me and my husband purchased a vehicle from in February. Our experience has been less than pleasurable. And I would appreciate someone to give me information. First off history of our visit: Came in to get car on Feb 07 about 3 maybe 330… was there until at least 8pm. The sales person just didn’t seem like he knew what he was talking about and couldn’t get my husband’s name right. He showed us all the features on the car prior to even getting the price of the car, so wasting a lot of time for that. He kept rattling off that he was in the Navy then Marines and blah blah blah trying way to hard and seemed to be lying. Might be wrong, but look young for someone that did 20 years in the navy then marine, could be wrong whatever. The finance guy just kept us waiting and when everything was good he said because of how late it was we would need to come back for the title to make sure the car would get financed. He sped through everything and wanted to BS about stuff vs do his job. When we came to get the title had to wait for the finance guy 30 minutes and the sales guy wanted to show me more stuff. I mean come on already told him we had a 2014 Kia and honestly he didn’t tell us anything of value, and couldn’t answer anything I asked, he danced around the question per se. chose to Google and look in the manual for a lot of stuff. To register my car I call the front desk of Kia and ask does my brand new car have to be inspected or have a vehicle inspection form she says yes I talked to my manager. I go down there and guess what it doesn’t Then I get a call from you saying we need to sign something else to be a part of the bank and I still don’t know if you got the signed paper. I left a message for you to call me back and I get nothing. I have no idea if my car is financed, as stupid as that sounds. I get a message from Catherine about how they forgot to put a traceable sticker of some sort and they could mail or I could make an appointment. Can get a hold of her the line just rings. No one is communicating with me and I’m tired of wasting my time with no one answering any of my questions. I’m sure this is something you will discard too, but I’m extremely frustrated and I want my business with your location to be done.recall item and oil change
by djnolan on 11/03/2014updated 11/14/2014I was told about 90 minutes for the work I needed to be done and Justin had it ready in about 1 hour. Thanks, Justin. DonnaThank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that Justin has shown you his dedication to this. Please keep us in mind for future needs and if you haven't already, follow us on Facebook and Twitter for access to exclusive content! Best, Marty Dahmer, (800)-966-9234.
Service
by Mande on 11/03/2014updated 11/14/2014Mike Kline is a great service advisor. He always tells me what is going on with my car, and is very engaged when I tell him my concerns.Thank you for the awesome feedback! You're right, Mike is an excellent service advisor and we appreciate all he does for us! He takes pride in his customer service and always makes sure our customers know everything that is going on! We thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Best, Marty Dahmer, (800)-966-9234.
Good Service
by RedHorse56 on 10/30/2014updated 11/04/2014I probably had the most professional, no pressure and helpful sales person ever. Micky McRae didn't waste my time and only showed me what I was looking for. She a BIG ASSET to your company. And as long as she works for Cable-Dahmer I will… only use her as my sales personWe are truly grateful for this awesome review! Micky is a great asset to our team and we appreciate her providing you with pressure-free shopping experience. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook and follow us on Twitter for service specials! Best, Marty Dahmer, (800)-966-9234
Maintenance
by JodyMaggio on 10/11/2014updated 10/27/2014Called ahead, picked up a loaner car & got out the door pretty quick. Did not think that would be possible.Thanks Jody for the wonderful review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We look forward to servicing you again. Be sure to follow us on Twitter and like us on Facebook to get exclusive specials! Best, Marty Dahmer, (800)-966-9234.
Communication goes a long way
by happycat4me on 10/01/2014updated 10/10/2014Justin was very nice and took me right in.I would have appreciated being informed of the time it was going to take to see if that worked in my schedule. The tire was not in stock and the wait was rather long. Thankful that it was taken… care of. Communication goes a long way. Thankful to be taken care of with no hassles though. Everyone's time is valuable. Thanks for checking!Thank you for this feedback! We are happy to hear that Justin took care of your needs! He is a great asset and we appreciate all he does. Thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the latest specials! Best, Marty Dahmer (800)-966-9234
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About our dealership
An ideology still in motion since its 1988 inception. It's the Cable-Dahmer mission statement we lean on:
It is our policy to provide a full range of products and services to all of our customers. These products and services will be priced reasonably and delivered with customer satisfaction as our number one goal.
All dealership employees will be fully trained and will conduct business in a positive and professional manner. Our goal is to create an atmosphere in which our employees can develop to their fullest potential, and the company can maintain an excellent reputation, thus continuing to be a leader in our community. Come on by our FRANCHISES location and let our history just be the tipping point to how we can best service your needs.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Stephen, we're happy to hear you had such a great experience with our team! Thanks for the recommendation, and have an amazing day!
by Stephanie Mavis on 12/21/2023