Bob Sight Ford
Customer Reviews of Bob Sight Ford
Review type:
Don't buy from anywhere else
Oil change
by Jerry on 08/01/2024updated 08/08/2024It was quick and they did what I scheduled to have done.Thank you for your review! I'm glad to hear that your experience at Bob Sight Ford was quick and that we accomplished everything you scheduled. I appreciate your feedback and look forward to serving you again in the future! Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Excellent Service
by Chad on 08/01/2024updated 08/08/2024Speed of service and the staff is always amazingThank you for your fantastic review! I'm thrilled to hear that you consistently experience speedy service and amazing staff at Bob Sight Ford. Your feedback means a lot to me, and I look forward to welcoming you back for your next visit! Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Don't buy from anywhere else
by Justin on 07/31/2024My sales guy and finance guy were incredible. Everything was easy. Flew in from CA and it was a great experience.Thank you for sharing your fantastic experience with us! We're thrilled to hear that our sales and finance teams made your visit smooth and enjoyable, especially considering you flew in from California. We appreciate your trust in Bob Sight Ford and look forward to seeing you again in the future! Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Sub par service is now considered acceptable. What a shame!
by Mike on 07/30/2024My family have been Ford customers for several decades and while service at Bob Sight Ford in Lees Summit MO is normally within expectation, the last year or so, it has been less than par. It takes longer and longer to get appointments for… specialized items. We have been told several times, we only have one transmission man or one brake person. Perhaps this is the new norm, if so that is unfortunate. On July 24th, I brought my Ford Focus in for an oil change, when I came back in the afternoon to pick the car up, I waited for it to be brought to the exit bay, and after about 10 minutes when it did not arrive, I went back to the Cashier window to ask about the car. The Cashier at the window, did not have enough customer service skills to open the window to listen to my question. I was told through the glass that they could not find my car keys, so they were looking for them and someone would come talk to me. After about 45 minutes of waiting for my keys to "Appear", I was told they did not know where they were. No one seemed to concern that my car keys were gone and they had no idea how or who walked off with my keys They offered to make me a second set of car keys and then sent me to the lounge to wait the 45 minutes I was told that this would take. After waiting for about 20 minutes, one of the service advisors came to let me know they did not have a blank key fob for my car and it would have to be order. Does it really take 20 minutes to figure out you do not have the right key fob? I was told it would take a day to get the new key fob and someone would call me to let me know it was here. Today 7-29, I had our Ford F150 in for some brake work, $1300.00 of break work, and when I came to pick it up this afternoon, I asked if the new key fob had been received. OF course it was there, but no one bothered to call me and let me know this. I now have to make a 3rd trip back to Ford, wait 45 minutes to have this new key made. I don't know about others but I spends enough time and money at this dealership that when I walk in the front door, the service advisors great me by my first and last name. This entire experience has been very frustrated and honestly it is completely unacceptable. I realize the only person that cares about this is me and this survey will most likely never make a difference. However if I do not take the time to complete the survey, then I have only added to the sub par events of this transaction.Thank you for taking the time to provide such detailed feedback about your experience with us at Bob Sight Ford, and I genuinely understand your frustration, particularly regarding the service delays and communication issues you've faced with your vehicles. It's valued customers like you, who have been with us for decades, that I strive to serve with the utmost care. Your concerns about the availability of specialized service personnel as well as the mishandling of your keys during your recent visits are noted. I understand how vital timely communication is, especially when you depend on us for your vehicles. I encourage you to reach out directly to me so I can address these issues and improve your future experiences at Bob Sight Ford. Thank you again for your feedback, as it is essential for our growth and improvement. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
New to me Hyundai Sonata
by Jamie on 06/08/2024updated 07/09/2024They were great with working with me and my tight budget. They got me set up with exactly what I needed.Effortless process
by Thomas on 06/19/2024Quick and easy to get through the sales process.Thank you, Thomas, for taking the time to leave such positive feedback about your experience with Bob Sight Ford on Edmunds. We strive to make the sales process smooth and efficient for all our customers. We appreciate your business and look forward to serving you again in the future. Sincerely, Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
2024 F-150
by Michael on 06/09/2024The employees were friendly and easy to work with.Thank you, Michael, for the positive review! We're glad to hear that you found our staff at Bob Sight Ford friendly and easy to work with. We appreciate your feedback and hope to see you again for your future automotive needs. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great experience
by Charles on 06/09/2024The sales rep David Whitaker is the best I have met to deal with. Informative and helpful, but not pushy. And Jeff Sight and all of the other employees I met were helpful and friendly.Thank you for sharing your positive experience with Bob Sight Ford! We're delighted to hear that David Whitaker provided informative and helpful service without being pushy. We strive to maintain a welcoming and friendly atmosphere for all our customers. We look forward to assisting you again in the future! Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Well met!
by Jessi on 06/07/2024My expectations were set, defined, and met by the Bob Sight team! They are my new place to get my truck serviced. Even though they are 1.5 hours from my house, every minute is worth it!Thank you, Jessi, for choosing Bob Sight Ford for your truck service needs! We are thrilled to hear that our team exceeded your expectations, despite the distance. Your satisfaction is our top priority, and we look forward to serving you again in the future. Safe travels! Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Overall good experience.
by James on 06/06/2024Took some time, all interactions were positive.Thank you for the 4-star review, James. We appreciate your feedback on your positive interactions with us at Bob Sight Ford. We look forward to assisting you again in the future. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
David Whittaker is the best!
by Michael on 05/28/2024The price advertised was the price, And the process was quick and easy.Thank you, Michael, for sharing your positive experience with Bob Sight Ford on Edmunds. We're thrilled to hear that you found the pricing transparent and the process efficient. We appreciate your feedback and hope to assist you again in the future. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
not sure what you want here
by Mark on 05/24/2024easyThank you for the 5-star rating, Mark! We are glad to hear that you had an easy experience at Bob Sight Ford. We appreciate your feedback and hope to see you again in the future. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
vehicle service
by Bill on 05/20/2024They got the repair done in half the time stated.Thank you for the positive feedback, Bill! We are thrilled to hear that we were able to complete your repair in half the expected time. At Bob Sight Ford, we strive to provide efficient and quality service to all our customers. We look forward to serving you again in the future! Regards, Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
The process was seamless from ordering the needed part to scheduling and completing the service. Well Done
An excellent experience
by Jane on 05/16/2024Everything about the process was excellent and easy to follow. From set up, notifications, pickup and delivery, communication of services, payment options, and returning the car were outstanding! I could even track my car as it was being… returned to my house! Cooper was very friendly and thorough in his duties. Thank you for this option to have my car serviced. Cooper even washed it before it was returned! Bonus!Thank you, Jane, for your glowing review of your experience with Bob Sight Ford! We're thrilled to hear that everything from start to finish was excellent and easy for you. Cooper will be delighted to hear your kind words about his friendly and thorough service. We appreciate your trust in us and look forward to serving you again in the future! Regards, Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great place
by Victoria on 04/22/2024Friendly staff.Thank you so much, Victoria, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Best car buying dealership we have delt with in a long time.
by Mary on 04/21/2024Best experience I have had purchasing a car, and I have purchased a few. This dealership is the first dealership I would ever return to in the future! The staff, including John our salesman.were a cohesive unit that were helpful, sincere,… direct and humanors.We were very satisfied with our transaction and did not feel wrung out after the conclusion. The manager was attentive and factual. They had the exact car I was looking for and have set the bar for treating customers in a relaxed, intelligent and NO pressure atmosphere. Post covid, if you find a business that has happy employees--THEY are doing it RIGHT...I have never been so happy about spending a large sum. Fantastic job!!Mary, we strive to provide the best car-buying experience possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Bob Sight Ford's Sales Department. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Excellent Customer Service & Simplified process here!!!
by S&P W on 04/19/2024Our Sales Rep, John, was outstanding. John was knowledgeable, patient, kind, understanding and helpful and he displayed pure professionalism throughout our entire experience purchasing our vehicle. The Warranty Sales Rep (Ronnie) who… finished our purchase was outstanding in all areas of customer service as well.Hearing about your positive experience has a remarkable way of inspiring and motivating us to keep doing what we do! We want nothing but the best for our customers and we are glad that is what we are doing. Hope to see you back again soon! Regards, Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Used Car Purchase
by Matt on 04/15/2024Knowledgeable sales staffThank you so much for taking the time to share your feedback with us, Matt! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
The works
by Bruce on 04/12/2024In and out quick, best service advisors aroundBruce, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Regards, Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Good people to deal with and super easy process
by Alex on 04/05/2024Was a super easy process. All the people were super helpfulWe appreciate you for letting others know about your experience, Alex! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Friendly and Quick
by DonB on 04/02/2024Friendly associates and Quick serviceI appreciate you taking the time to leave us this perfect star rating! Our team will look forward to working with you again in the future. Take care! Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Ford F-150
Ford Explorer
Ford Expedition
Thank you for sharing your fantastic experience with us! We're thrilled to hear that our sales and finance teams made your visit smooth and enjoyable, especially considering you flew in from California. We appreciate your trust in Bob Sight Ford and look forward to seeing you again in the future! Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
by Bob Sight Ford on 08/01/2024