Frank Leta Honda
Customer Reviews of Frank Leta Honda
Review type:
Jessie is THE BEST!
by Wendy Berger on 05/06/2022I worked with Jessie Grimaldo and she’s AMAZING ! I will be sending friends and family her way! I’m proud to be part of the Leta family.Craig Richter gave us the best experience ever!
by Shultsev family on 05/01/2022Craig Richter helped us find our Honda Pilot we've been wanting for months now. He was very patient with us and helped us better understand the process of buying a vehicle when it wasn't on the lot. He was responding quickly and answered… all of our questions! Thank you so much for the best experience ever!Leta Customer for Life
by J Sam on 02/23/2022We would highly recommend Frank Leta Honda they have an outstanding team from sales to their service department. We just purchased our 4th vehicle from Leta and will continue to for life. Cody Zans was our Product Specialist and he did an… outstanding job from start to finish. he managed to answer all of our questions, walked us through the process step by step and followed up to make sure we were still pleased with our new Pilot after a couple days. Cody went out of his way to schedule a detail on our old Pilot so we could give it to our son for his birthday and have it look/smell new. If you are in the market for a new Honda check out Leta and ask for Cody!Great Sales Team
by Alex on 10/25/2019We were shopping for a used CRV for my 16 year old daughter and Will was extremely helpful and understanding of our needs. He was able to work with us for the perfect CRV for her and took his time to make sure everything was perfect.… Michael in finance did a great job with our financing and was extremely knowledgeable on the entire paperwork process. Management checked on us and was extremely kind and understanding as well. Would definitely recommend this dealership for new or used purchase!Great service from a great team
by kathycz1 on 01/17/2019Dan Oliver was my sales person. He was determined to see me in the car that I really wanted. We kept negotiating with the price, even looked at another car. But he made sure I left that day in the car I came to really fall in love with. I… was also impressed how he showed me around the other department including the garage, very impressive. Everyone there seems genuinely happy, not just because they are suppose to be. Jon Nieswonger,sorry if I spelled that wrong, but he made the paper work painless, thank you. Signing such big purchases are scary but he made it so easy and explained everything. Thanks guys. Loving the new car. Also does great in the snow. When it finally stops snowing I will be there for my free carwash, for life by the wayWe absolutely love to hear stories this like, Kathy! Thank you so much for this kind review and for sharing about your wonderful experience with Dan and Jon! We truly do enjoy helping our clients find the right car for their specific needs, so we're glad you experienced that. If we can ever do anything else for you, please never hesitate to let us know. And enjoy the car washes!!
Corrected key issue
by thomask6 on 12/01/2018The GM resolved an issue I had with not getting a spare key. Much appreciated.We're so glad Allen could help resolve this issue for you, Thomas. If we can ever do anything else for you in the future, please never hesitate to contact Allen directly. He's always ready and willing to serve. Thanks again, Thomas!
Did not honor commitment
by ThomasK on 11/24/2018Provided a spare key for a used car purchase that doesn't work. Now I have to go to another dealer and will cost $500.Thomas, our GM, Allen Masengill, would like to address your concerns about the spare key when you have a moment to speak. He can be reached directly at amasengill@frankleta.com or by calling 314.853.7020. We look forward to helping you, Thomas.
The dealer's GM has reached out and is committed to getting the spare key corrected. Much appreciated, thank you.
True - You Can't Beat a Leta - outstanding!!!
by JMK1313 on 05/29/2017Our experience with Frank Leta and Ron Mayhall during the purchase of our 2017 Honda CRV EX-L was just outstanding. Lowest price in St. Louis and excellent customer service. Ron Mayhall, General Sales Manage, went above and beyond to… locate the CRV we wanted in White/Ivory since they did not have it in stock at the time. Jason, Jess, Richard where all very helpful and professional. Ron really went above and beyond for us and we sincerely appreciate all that he did for us. We highly recommend Frank Leta Honda. And by way Ron - Thank You for your Service in the Military It's true --- You Can't Beat A Leta. Best Honda Dealership in the St. Louis / St. Charles / O'Fallon Missouri Area. - John and LilliaThank you for the glowing review, John and Lillia!! We will be sure to pass along your praise to Ron. We're so happy to hear you had such a wonderful experience purchasing your CR-V, and we hope you're loving your new car. If we can ever help you with anything else, please never hesitate to ask. Thanks again, John and Lillia!
Deceptive, pressure, disrespectful
by Rico1810 on 05/24/2017I recommend you be transparent in prices/quotes you give over the phone and internet. I was given a quote of 29,026 by Cortez which was very competitive, but later on I found out there was a $960 "protection package" which is a bogus… upcharge that other dealerships like napleton, Frontenac, bommarito, and mungenast all warn against. This put my guard way up and made me skeptical about everything I was told by your sales team. Your internet sales manager, David Adams, insulted my sense of logic in an effort to get me to come in to your dealership. I would say not a great strategy. Also David said he would give me a gift card to cover my gas when I drove out. He didn't. One of your sales managers, Robert, began his spiel by telling me how different Frank Leta is because he didn't have to go back and forth with a manager while we negotiated price. He said he could make the decisions. Well, as soon as I laid out a price he said he had to talk to his manager...another instance of me losing faith/trust in you. Robert scratched the price I mentioned on a piece of paper and tried to pressure me into signing it. Total BS. More trust lost. Robert lied about the value of the accessories I wanted and tried to tell me you guys pay retail for them. At this point I was pretty fed up with your operation. Robert returned and said "we have a deal" before I had seen anything in writing. Only then did I find out you didn't even have the car I wanted on the lot!! The whole reason I came out was because Cortez led me to believe you had the exact car I wanted on your lot. Robert didn't know that I could have a St Louis address and still title and register my car in Texas (I told him I was active duty military). He tried to get me to think I had to make the decision on where to title/register while I was in the dealership. I am currently in process of registering in Texas. Wrong again. You always talk about how you "can't beat a Leta." I got a lower offer with all the accessories I wanted included from Ed Napleton while I was at your dealership. I gave Robert the chance to match or beat my offer. He didn't.Thomas, thank you for leaving us your feedback. I appreciate you taking the time to do so. Our GM, Allen Masengill, would like to speak with you about your experience to better address this situation, if you don't mind. He can be reached directly at amasengill@frankleta.com or on his cell at 314.853.7020. We look forward to speaking with you, Thomas.
Love my Pilot!
by DianeEH on 09/27/2016I had a wonderful experience purchasing a Honda Pilot today... I love it! Everyone at Frank Leta was courteous and professional, especially my product specialist, Jason Hawkins. He made everything go so smoothly. Check out Frank Leta Honda… for your next vehicle and be sure to ask for Jason - he's such a nice man!Thank you for the wonderful review, Diane! We're so glad to hear you enjoyed working with Jason. We hope you're loving your Pilot and please let us know if we can do anything else for you! Thanks again, Diane!
purchasing a new car
by lschnell2016 on 09/08/2016my wife and i came in on Monday, 9-5-2016 to look for a nice, satisfying vehicle for myself for a trade of my toyota tundra. i never felt that i was ever pressured into anything. Richard Martin was our sales person, and he was very… professional with us. i am very happy with my new Honda Accord, something i have always wanted. Being the minor set back that i had with the vehicle, the dealership worked with me and was very efficient at fixing my vehicle in a quick manner. Thank you so much for the car shopping experience that all people should have. I am looking forward to continuously working with you all.Thank you for the kind review! We are so happy that we were able to help your wife and you with your trade-in and get you into the Accord you've always wanted. We hope you're loving your new car, and please let us know if we can help you out with anything else. We look forward to seeing you and your wife again soon!
Easy purchase experience
by kpkilcullin on 09/06/2016I enjoyed my purchase experience while shopping for a vehicle at Frank Leta Honda. Jason Hawkins was my Product Specialist. Jason was great to work with and provided answers to all my questions regarding the vehicle I was interested in.… The entire process was pleasant, easy and stress free. I recommend anyone interested in purchasing a vehicle from Frank Leta Honda to meet and speak with Jason Hawkins for honest and open discussion on the vehicle of interest.Thank you for the wonderful review!! We're so glad to hear that you enjoyed working with Jason and that he made you feel comfortable and at ease while you shopped for the perfect car for your needs. If he or the rest of us can do anything else for you, please let us know!
Buying a new car was made easy!
by DebFloss32 on 09/04/2016I did reviews on all the Honda dearships in the St. Louis area....was starting to get discouraged and then I read the reviews for Frank Leta Honda in O'Fallon. Good things were said about the sales people and Jason Hawkins name popped up… many times. I made an appointment to meet up with Jason....he was finishing up with another client and offered that Meghan Short could drive me around the dealership in a golf cart (which I named "Sparky") to look at the cars as I wasn't sure if I wanted a Civic or an Accord. She was excellent at stopping about every 30 seconds as I kept looking at different colors and types. I settled on the Honda Accord and I'm highly protective of my beautiful new car....I stay away from tractor trailer trucks....dreading my first rock chip!!!!! Jason made the transition to my new car very easy!!!! Thanks to both Jason and Meghan. ;))))Thank you for the review, Deb! We're so glad you're loving your new Accord and taking such good care of it! Thank you for the kind words about Jason and Meghan--we'll be sure to pass along your praise to them :) If we can do anything else for you, please let us know!
Excellent Service
by Beth7899 on 08/26/2016Steve Lau was so awesome during the entire sales process. Knowledgable and helpful. We appreciated Matt Prater's assistance as well. It was easy to complete the transaction. We are completely happy with our experience with Frank Leta… Honda and we love our new Pilot!!We love to hear that, Beth! We're so glad you enjoyed working with Steve and that you're loving your new Pilot. If we can help you out with anything else, please let us know!!
Sales
by Taljar_26 on 07/03/2016Great people the deal was as quick as drinking a cup of with Jason Hawkins I hope there was an option to rate 6starts so I couldExcellent! We love hearing this! We're so glad that you enjoyed your experience working with Jason, and if there is anything else he or the rest of us can do for you, please let us know. Thanks, again!
Jason Molina great guy
by BillR7478 on 06/13/2016I purchased my third car from Frank Leta recently. Jason Molina was very good to work with. Very energetic and friendly. He's a young kid who has plenty of personality and drive. He made the experience pleasant. I would definitely keep… him in mind for another purchase.Thank for the kind review, Bill! We're so glad you enjoyed working with Jason, and we want to thank you for your loyalty to our dealership! We hope you're loving your new car, and if there is anything else we can do for you, please let us know. Thanks, again!
Great experience
by Amandag0404 on 05/22/2016Awesome and quick experience. I was in and out in two hours and felt I received a great deal. Jason Molina was the bestThis is fantastic to hear, Amanda! We know you're busy and never want you to feel like your time is not valued, so we're glad that we were able to get you in and out so quickly! We'll be sure to pass along your praise to Jason :)
Best car buying experience ever!
by jbpart1 on 05/20/2016We worked with Jason Molina, at Frank Leta Honda, and he went above and beyond for us. He moved us through the car buying process quickly, got us a great value for our trade in, and even drove to our house to drop off a key I accidently… left on the key ring. I highly recommend Frank Leta, and specifically Jason Molina!! We will go back to Frank Leta for any future car buying needs.Reading this makes us so happy! We're thrilled that you enjoyed your time working with Jason. Your loyalty to our dealership means the world to us, and if there is anything else we can do for you, please let us know!
Great Experience and a Great Car
by Brian_O on 05/19/2016One of our vehicles broke down and would cost too much to fix so we drove out to the Frank Leta Honda dealership looking to get a new van. The salesman we talked to on the phone was great and although we didn't work with him when we got… their, the overall experience was very good. The salesman we did work with was somewhat slow to address a concern over the vehicle we selected but the service representative we eventually talked with was great and assured us that the concern could be fixed and agreed with us that it should be since the vehicle was brand new. The finance individual we worked with was incredible to work with and made the overall buying experience pain free for us. We have been a customer of Frank Leta in the past and given our recent experience, we will continue to be for a long time to come. Keep up the good work.Thank you for the review, Brian! We're glad that we were able to help you get back into a reliable car! We appreciate your loyalty to our dealership, and if we can help you with anything else, please let us know!
Thanks Jean!
by jimhibsch on 04/25/2016My old car broke down, and instead of paying to fix it, I decided to get a new one. However, I didn't have much time to make a decision, and I had absolutely no knowledge of the car buying process. Jean from Frank Leta Honda helped me not… only get behind the wheel of a beautiful new car, but made me much more confident in my decision.This is great to hear!! We're so glad that Jean was able to help you into a beautiful new car, as well as make you comfortable with your decision! If we can help you with anything else, please let us know. Thank you for the review!
Painless Experience
by stephanderson7 on 04/19/2016Things have changed considerably since the last time I purchased a new car, which was 16 years ago! Donna Capriglione was my saleswoman and was great. Kevin Dilthey was also awesome. They made things simple and pain free from start to… finish. I'd highly recommend Frank Leta and Donna. You won't regret it. Thanks guys...I'm enjoying my new car!Thank you for the kind review, Steph! We're so glad you enjoyed working with Donna and Kevin. We've made great effort to make the car buying experience different from other dealers--we've made it simple! If we can do anything else for you, please let us know. Enjoy your new car :)
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you so much for this glowing review, Alex! We're so happy to hear Will helped find you the perfect vehicle for your daughter! We hope she's loving her new car and if there is ever anything else we can do for you, please be sure to let us know. Thanks again, Alex, and welcome to the Frank Leta family!
by CourtneyFiles on 10/29/2019