Customer Reviews of Jim Trenary Chevrolet
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102 reviews
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Professional people
by Sutich on 11/15/2014updated 12/08/2014Very professional. Like the fact that I was instructed on several items that I did not know about. Like the collision alert, did not know that there were three positions to set the alarm. Also, the most important one was the cooling system.… I though you just put it on auto and it did the air conditioning or heat. No, was instructed on the proper use of this. Thanks a bunch.Our new car
by MaryFauset on 11/15/2014updated 12/08/2014Our experience was wonderful and Jeff was very helpful and worked hard to get hs into a vehicle we loved and could enjoy.Great salesman, horrible service department
by chevy_vibrator on 12/05/2014The salesman was great. One of the best I've had. But when my new 2014 Silverado started with the vibration issue (see my review of the 2014, or just google "2014 Silverado Vibration to see the hundreds of others with the issue), the… service department worked diligently for a month or so, and then gave up and said call GM. And of course, GM directed me back to them.My thanks for a better experience
by dollgener on 11/26/2014This visit was better than expected. Ted has not been very attuned to my needs as I came to the desk in the past. This was a far better experience than in the past. I appreciate the improvement.2015 corvette
by bustah on 11/12/2014updated 11/24/2014Kevin Burke is excellent.I have purchased many cars and have never had a better buying experience.I live over 1000 miles away but had to find Kevin before I made this purchase.Would have been nice....
by Kristy516 on 11/03/2014updated 11/14/2014It would have been really nice to have the car vacuumed out. Other dealers do take the time to do this service as a courtesy.chevrolet
by njr524 on 10/26/2014updated 11/07/2014Brian Cox was our sales man and he was great. He didn't try and force us to buy anything we weren't interested in. I would buy another vehicle from Jim Trenary and Brian in the future.Great customer service
by Mary_002 on 10/24/2014updated 10/31/2014Jeff was wonderful in his follow-up from our internet contact. He stayed late on Tues to do this. As was Tara who did fabulous job with loan and also stayed late on a night she would finish at 6. Impressed with everyoneEvaluation of Kevin Burke
by eiriksohn on 10/24/2014updated 10/31/2014Kevin Burke was extremely helpful, informative, and helped us make the optimum choice of a new vehicle, without undue pressure, and informed us of many rebates and financing options. He was pleasant to work with and a model salesperson.Service
by 13laramie on 10/14/2014updated 10/27/2014Brought the car in for it's first routine maintenance. Was told there were a couple of recall issues to address. I was happy these were taken care of; just took a little longer than expected.Jim Trenary Chevrolet
by IRayne on 10/06/2014updated 10/22/2014Service personnel are highly qualified for their job. They are always pleasant and answer all of my questions and concerns. I am very comfortable there and have bought 3 cars from them. When I am in the market for another Chevy vehicle,… I will buy it at Jim Trenary!Customer Care
by nkahler627 on 10/08/2014updated 10/22/2014Steve in the service department has gone above and beyond for me to make sure that I was and have been taken care of. Prior to my last two visits, I was becoming discouraged of the dealership because no one was willing to really show me… that they truly cared to actually acknowledge the issue with my car. The biggest disappointment was the fact that I was facing a possible $100 diagnosis test charge and a rental change if the issue wasn't covered under my warranty. Although I had been in prior to those visits with the same issue and my warranty was still in affect, yet they couldn't find anything wrong with it...I even recorded the sound my car made and complained of the check engine light coming on. So I decided not to leave my car and took it to O'Riley's and they diagnosed it for FREE. After calling Jim Trenary about the issue...I scheduled an appointment to have my car fixed...it was the Thermostat that was faulty. Discovered that it was no longer covered under warranty. I was very disappointed knowing I had made previous trips with the same issue. Steve and the manager made me finally feel like someone cared and was sure to take care of me and have my car ready and fixed for me without any hassle. That spoke measures to me and it helped me to make my decision to become a loyal customer to Jim Trenary. I personally work in Customer Service, so I honestly look at these type of qualities in businesses and I also learn from too. Thank you Steve for making me feel like I mattered. It made for a new meaning to me for the word graciousness. I deeply appreciate your excellence.PLACE WHERE I WILL GO TO GET MY TRUCK TAKEN CARE OF FROM NOW ON.
by KEITHBROOKS on 10/19/2014Very pleased with the service and getting my truck checked over plus a oil change for the winter time . Great too know what I need to get done and how much it will be. Thank You for Great Service.Extremely Helpful
by Debra31806 on 10/01/2014updated 10/10/2014It was a pleasure to be helped by Kevin Burke. He was extremely friendly. He even made sure the vehicle was ready for us when we arrived (started out conversation by chat on your website). He answered all of our questions and helped us get… a great deal on upgrading our current vehicle to one more conducive for our new family.Feedback
by jsfm12 on 10/03/2014I was very pleased with my recent experience with the service dept at Jim Trenary. Ted kept me informed of the progress and I got the use of a loaner car for the amount of time my car was being worked on. Thank you!Perfect Service
by Gary_Sr on 10/05/2014My visit to service was perfect. Ted in service was very friendly and professional. The waiting area was very nice. The problem was diagnosed quickly and it was something that couldn't be fixed while I waited so Ted set me up with a loaner… car and I came back for mine the next day and it runs like new. What more could I ask for. I had never met Ted before and he treated me like an old friend!Simple oil change
by Three_Chevys on 09/09/2014updated 09/24/2014I'm always happy when I buy a new vehicle from Jim T., but I always end up aggravated when I get maintenance. This past week I got an oil change and they didn't fill the washer fluid, before that they didn't rotate the tires. The time… before that they returned my truck with so much oil in it you couldn't get any type of reading. I keep coming back because the price is good but honestly I would be afraid to get any other type of service.reveiw
by donmcclellan on 09/22/2014My salesman bret, did a wonderful job showing me vehicles that I wanted. he also worked quickly to close the deal that I thought was reasonable.Response to service visit
by dollgener on 09/17/2014I was treated very respectfully. The service writer listened and responded to my questions with care and with accurate information. This was much better than my last experience.Excellent experience!
by TooByFoor on 09/13/2014Kevin B. was one of the most enjoyable salesman I've ever worked with, and I've bought a lot of cars! Instead of questioning some things when I pulled away as I've done on other purchases, I simply enjoyed the new ride home. Lots of credit… to Kevin B.!A simple oil change
by TimoBo on 09/09/2014Very courteous. Although they were busy when I arrived I had several techinicians apologize forthe delay and someone would be with me shortly. Ken especially is the most courteous.
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About our dealership
JIM TRENARY CHEVROLET IN O'FALLON - SERVING ST. LOUIS, MO CHEVROLET CUSTOMERS
Jim Trenary Chevrolet has been locally owned in O'Fallon since 1993. With over 19 years of serving St. Charles, we are your O'Fallon Chevrolet dealer of choice. We are also ideally located just off Highway 40 for our St. Louis, MO Chevrolet residents. With a large selection of new and pre-owned vehicles, we are guaranteed to meet your car buying needs. At our dealership, we believe the customers' experience is the most important factor of purchasing a vehicle. Jim Trenary Chevrolet invites Chevy drivers to check our online reviews for Chevrolet ratings and compare us to our peers. O'Fallon Chevrolet customers can stop by and test drive the perfect Chevy model they have been looking for. We proudly invite St. Louis, MO Chevrolet customers to our dealership in O'Fallon, MO.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service