Customer Reviews of Pundmann Ford
Review type:
The Star Treatment
great as always
by roger frank on 02/24/2025oil change on time in and outThe Star Treatment
by Robert STL on 02/04/2025So very happy with my new Ford Maverick. The entire process was a joy. The Pundman team made us feel like celebrities. We got the star treatment from start to finish; and after the sale as well. Most highly recommend this dealership.Pundmann Review
by Douglas on 01/02/2025Great experience - let me take my time and pick the right truck for me. After a lot of test drives - what I thought I wanted and what I needed where very different and I appreciate being able to have figured that out.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Great Experience
by Anandyy on 12/15/2024Wil Mozee was very informative and made sure I was a in a vehicle that was fit for me!Transmission issues
by Ford mustang on 10/29/2024updated 11/05/2024Had a transmission issue that ended up needing a replacement. My only complaints were that I didn't get my tires filled with nitrogen while it was there or even told my tires were low.... Everything else was greatHi, thank you for taking the time out of your day to tell us about your experience. We would like the chance to talk to you further so please do call Dale Brown at 636-946-6611 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Bronco purchase
by Fitzgerald on 10/28/2024Everyone we dealt with was courteous, professional and helpful. No pressure, answered all our questions and made us feel very comfortable the whole time we were there.Portia S
by P. Scott on 10/22/2024I just went in for my routine checkup and oil change. I am retired and don't drive as much anymore so the reminders that they send out keeping up with me and my vehicle are very helpful. Thanks guys!Hi Scott, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Pundmann Ford
by Satisfied on 10/20/2024My salesman was extremely helpful and went over every feature on the car and urged m to come in anytime if I needed him to go over anything again. He responded immediately whenever I emailed him. The entire experience at this dealership… was very professionally handled.Great service
by Cushman on 09/28/2024updated 10/07/2024Michael Pundman great financial adviser Elliot the sales man very helpful and doesn’t make you feel uncomfortable Or pushyHi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Great dealrrship
by Happy Cust. on 09/22/20242nd purchase from Pundmann, great service, no hassle. Great dealershipHello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Pundmann Ford best customer service
by Chelsea S on 09/03/2024Pundmann Ford in St. Charles has been hands down the best to work with. I would highly recommend Ethan as he was so incredibly easy to work with, we didn’t feel pressure, and I felt he was genuinely there to help us and to put us in a… vehicle we love. There was a small hiccup but not because of anyones fault that we dealt with, but Ethan handled it beautifully as well as Tim Pundmann. We could not be happier with the customer service and our new vehicle! If you are looking for a new/used car I would HIGHLY encourage you TO GO check out Pundmann Ford in St. Charles and ask for Ethan!!2020 mini convertible
by jdcarpen on 08/07/2024updated 08/16/2024My wife found this car listed online and began conversing with the sales person. Don went out of his way to make sure that our questions and concerns were met before we drove the 3 hours to look at the car. He provided a custom video… preview of the car, showing how things operated and letting us see & hear it running. Once we decided on buying it, they did some comparison pricing to make sure that we were getting the best rate & terms possible on our loan. We ultimately used our own bank, feeling good about the decision. The purchase process was quick and easy, We took a test drive to confirm that everything they claimed in conversations and in the video were true, paperwork was completed in about 1/2 hour and we were back on our way home with our new car. I would recommend Pundmann Ford to anyone in the market for a new or used car.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Ford Maverick purchase
by chains012 on 08/11/2024Great to work with , no pressureWe are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Toyota Matrix
by BeaRobison on 06/14/2024Very satisfied that the Dealership was able to assist me in getting my Car legal & myself back on the road. Even with their busy work loads, the Service Department as a whole is always a pleasure. Top Notch service in the St. Charles… Community for many decades.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service Visit
by Ford Escape on 06/04/2024Excellent customer serviceWorst buying experience I've ever had
by MarBeck on 05/13/2024Spent $72K on a brand new vehicle in Feb 2024, found issues with the vehicle that appear to show the vehicle was damaged at some point and then haphazardly fixed not to standards The dealer will not responded to attempts to correct this… issue. I leave messages with them and they do not respond. Would never buy another vehicle from this dealer. I feel the dealer knew there was an issue and never informed me of it before taking my money and now ghosting me. Deceptive and not trustworthy at all.Pundmann Ford is the best.
by Vicki, Bob on 04/20/2024We love our new Ford Bronco Sport from Pundmann Ford. We’ve worked with Eliot in sales for 7 years and Loren in finance due to their professionalism, knowledge and integrity. We recommend them highly and we love our vehicle.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
New Truck purchase
by Alan’s truck on 03/09/2024Very easy transaction. Went wellPortia E Scott
by Portia Scott on 03/01/2024I have been with Pundmann since 2018. I have always been treated with respect and friendly professionalism.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Very pleased
by William on 02/16/2024Great service, got me what i wantedHello William, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!
Easiest buying process ever!!
by Mac1411 on 12/09/2023Our salesman Darnell made this the best car buying experience we have ever had to date! He kept us informed and worked to get us a great deal!Hi, we're happy you found our staff to be so supportive during your experience here at Pundmann Motor Company. Please don't hesitate to reach out if there's anything additional we can do for you.
Ford F-150
Ford Escape
Ford Explorer
Toyota Corolla
Our motto at Pundmann Ford is "Welcome to the Family". It emphasizes our customer-centric approach to business. We have always treated our customers with the utmost respect and kindness as one would treat their own family members. It's this type of service you would expect from a dealership that has been serving the St. Charles and St. Louis area for over 90 years. Although much has changed in the auto industry since Pundmann Ford first began selling and servicing cars, one thing has remained constant - the customer still comes first.
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Cable Television
- Television
Hi Roger, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
by Stephanie Mavis on 02/26/2025