Customer Reviews of Pundmann Ford
Review type:
The Star Treatment
Completely Useless
by JeffSil on 11/24/2022Worst service ever , my vehicle sat there for 8 weeks, never looked at it or called to update. I finally had it towed out of there to another dealership , and never heard a word from them…. They absolutely suck, all the service “advisers”… for a lack of better terms are uselessPundmann Ford Service
by Sleipnir on 11/23/2022I have only good things to say about the service team. They are very helpful and friendly. They also have met all mentioned time frames for service and do a good job of keeping me informed along the way.Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Customer
by Dennis G on 11/04/2022Excellent service visit again at Pundmann Ford. Consistent 5-star service and repair for over 3 years now. Will be back.Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!
Beyond satisfied
by J Awalt on 10/29/2022They couldn't have made the process easier and my salesman was a star.Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Poor Service Department Experience
by esteele on 04/23/2022Poor customer service in the servicing department, this last episode killed any love I had for Pundmann. I booked an appointment for my Explorer with a transmission issue noted by a quick lube place. This was 12/17/21. The appointment was 3… months out, 3/17/22. I know every place is hurting due to the pandemic and supply chain issues. I thought 3 months was acceptable and Pundmann has always had long lead times for repairs (I've been a customer since I moved out to St. Charles County in the 2000's). Day of, I dropped my car off at 9AM only to be called at 3PM by the service writer; "oh hey, we didn't book enough time to fix the leak. The best we can do is re-schedule you for a new appointment in July." Another 4 months. He was at least nice enough to say he didn't think I should drive my car that long with the transmission leak and suggested I find another dealership. Well, Pundmann Ford, I have found another dealership who fixed me up and YOU have lost my business for forever.Hello, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Pundmann Motor Company. We would like the opportunity to try and regain your trust in our business. Please reach out to Dale Brown at 636-946-6611 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Excellent Ford Transit Connect Van purchase
by gladnews on 04/24/2022Very pleased with my purchase at Pundmann Ford for a 2019 Ford Transit Connect Van. Impeccable service at this dealer.Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Pundmann Motor Company for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Awesome Experience
by Jake on 08/18/2021I cannot say enough great things about Pundmann. They are extremely patient and informative with questions and the buying process. Very open and honest and will speak candidly regarding your decisions. I worked with Michael and Derek and… they were a great team! Highly recommend!Service Visit
by Service on 05/04/2020I would like to express my appreciation for the excellent service that I received from the staff at Pundmann Ford. The SYNC system was not functioning properly and their excellent customer service fixed the problem. I would highly recommend… Pundmann Ford to everyone for any future sales and serviceWhy Pundmann Ford Sucks
by DustinS on 04/24/2020We bought a car from Pundmann and right off the bat it had issues. The brakes kept coming up. The salesman had us bring it back twice and it wasn’t fixed. We ended up having the brakes ick up in the middle of traffic in a busy intersection… nearly causing a bad accident. We had it towed to the nearest shop and paid out of pocket to have repairs done. When we tried to speak to the sales manager at the dealership to get this huge mess figured out he was rude and accusatory. Basically we were trying to get something for nothing and it wasn’t their problem. The owner wasn’t much better. They have a huge Superman on the front of the building with “Pundmann people care!” I’m sure they do care: about their bottom line. That’s it.Lorna Turner-James
by Lorna T-J on 04/23/2020Elliott walked all the way through my car buying experience without pressure. I told him what I saw, what I needed and he walked me through without any surprises. He explained everything every step of the way. He had patience for the… elderly. I thank him so much.Lorna, thank you for your wonderful response to the quality of service our staff provides! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! We hope you'll consider us again in the future! Take care!
Mustang Purchase
by rich2268 on 04/22/2020Great experience at Pundmann Ford! My 1st Ford purchase was an awesome experience! I fully recommend checking out their great dealership if you are looking to get a new or used car. My family just purchased 3 cars over the weekend and they… did not dissappoint! Go see Eliot Starr!Excellent experience every time !!
by D59 Leigh on 04/17/2020If you’re tired of the same old run around with your experience at your local Dealership or there performance on repairs ! Look no farther than here with the Pundmann Family Dealership !!! It’s a great place and you’ll think that you’re… part of their family !! Each and every time you leave ! I can’t say enough about this place !! There an outstanding company that has been around for a long time ! I promise you will not regret going there and seeing for yourself ! 🇺🇸🇺🇸🇺🇸2019 Ranger Sales Review
by RonKloppen on 03/13/2020Just turned over 5000 miles on my new Ranger. Everything about this experience has just been amazing! My salesman, Eliot Star, was awesome! He was very knowledgeable, which I really appreciate, and very accommodating. I know I wasn’t his… easiest customer but he never flinched the whole time we were working together. And the truck has been just perfect!Hi Ronkloppen, thank you for your kind review, we are happy to pass along your comments to Eliot Star here at Pundmann Motor Company! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Hi Ronkloppen, thank you for your kind review, we are happy to pass along your comments to Eliot Star here at Pundmann Motor Company! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
No appointment needed.
by Jimbo44 on 02/23/2020Have had great service with quick lane. Have been very happy with all the services received.Jimbo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Mr.
by kenneth on 11/21/2019I would recommend Pundman Ford of St. Charles, MO to my friends and family. They always seem to ready to answer any questions I have regarding service or operation on the Explorer.Pundman Ford
by J R Evans on 10/25/2019Salesman Michael was very pleasant to deal with. Sales Manager was helpful also. Shopped many dealers and got a fair price. Good buying experience.Buy Your Next Car From Pundmann Ford
by Ford Girl on 09/07/2019We have purchased multiple cars from Eliot Starr at Pundmann Ford. We cannot recommend Eliot at Pundmann enough for your next car purchase. It will be the simplest and most straightforward transaction you have ever had. They are ethical and… we respect them very much plus you are getting Ford products which build terrific vehicles that will last years and years. Thank you Eliot and Mike in Finance as well who is just top notch and very classy gentlemen.Thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Please let us know if there is ever anything else we can do for you! Safe travels!
pundmann ford
by Roger Frank on 08/22/2019The best dealership I have ever dealt with. Service department is outstanding.Roger, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Used car Purchase
by Chrismal on 08/05/2019updated 08/12/2019What A fantastic job by Pundmann Ford! It was a great experience with relatable sales and finance people.Hello, we're happy to hear you had a great experience with our team! If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thanks again for your business!
Excellent Dealer & Service Department
by Mallard27 on 08/10/2019I have been a customer of Pundmann Ford for over 15 years and I have nothing but good things to say about them. Their service department is world class and I have never been to a more professional, thorough, capable, caring, trustworthy,… fair, and friendly repair shop in my lifetime. They also have a great sales team. I have purchased two vehicles in the last 4 years from them and would not consider anyone else. They are also the only dealer I can find that offers an unlimited warranty on the powertrain as well as selling a third party unlimited bumper to bumper extended warranty. Try Pundmann ford and you won't be disappointed.Hi, thank you so much for your positive comments about Pundmann Motor Company! We're glad we could be of service to you over the years. We appreciate your continued business and look forward to your next visit!
great service
by D Michael on 07/29/2019timely and quickHello, we're glad to hear your service was completed in a timely manner. We appreciate your review and we are always more than happy to assist you if anything else comes up. Take care!
Ford F-150
Ford Escape
Ford Explorer
Toyota Corolla
Our motto at Pundmann Ford is "Welcome to the Family". It emphasizes our customer-centric approach to business. We have always treated our customers with the utmost respect and kindness as one would treat their own family members. It's this type of service you would expect from a dealership that has been serving the St. Charles and St. Louis area for over 90 years. Although much has changed in the auto industry since Pundmann Ford first began selling and servicing cars, one thing has remained constant - the customer still comes first.
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Cable Television
- Television
Hi, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please contact Tim Pundmann at 636-946-6611 and we will do our best to make this better. We hope to hear from you soon.
by Ash Scott on 12/07/2022