Customer Reviews of Pundmann Ford
Review type:
The Star Treatment
by Robert STL on 02/04/2025
So very happy with my new Ford Maverick. The entire process was a joy. The Pundman team made us feel like celebrities. We got the star treatment from start to finish; and after the sale as well. Most highly recommend this dealership.
177 reviews
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F250 Super Duty Purchase
by JRHFord on 10/29/2017updated 11/03/2017Just purchased my second vehicle from Pundmann Ford in the last 30 days and very happy with the service we received. They have a great location and clean facility that I trust will provide us with great service for our new vehicles. If you… are in the market for a Ford vehicle I would recommend visiting this dealership before purchasing.Always top notch service.
by phillip66 on 09/14/2017Everyone always expects their car to be fixed right and on time when they go in for service, but these guys always do far more than just fix your car. They are kind and professional and always have time to talk and be friendly.Thank you for your kind words! At Pundmann Motor Co, we value our customers and take pride in providing quality service. We look forward to seeing you on your next visit. Take care!
Great personnel service
by 12raptor on 06/14/2017updated 06/28/2017Mine and my wife's vehicles,,I have serviced at quick lane,,great personnel service,I feel safer,after I leave,,cause of the attention to detail,,the tech,treat your vehicle as if it were there's,,I won't go anywhere else,,thnxFastest and most seamless purchase, I've ever made!
by Luckysevens on 06/16/2017I was in the market for a new Explorer. I found the one I wanted, at another dealership. I contacted them via the internet. Received 3 auto responses and 0 personal responses. But I still went in. The car I wanted, had been lent out. Long… story short, they get it back days later. It's got miles on it, now. I'm going to buy it and they sent it thru the car wash, with the windows down. Told me to give them 3 days to dry it out. Told them I didn't want that car anymore and they weren't happy. How do you think I felt!?!?Fast forward 2 weeks, and I feel I'm getting the run around. So I go to another dealer. They were nice. But just couldn't find me what I wanted. I was referred by a friend, to Matt Muraski at Pundmann. I didn't realize he was the GM. And I said I'm already dealing with 2 other dealers. I do not want to add a 3rd one to the list. But. I bit. After 2-3 weeks of constant let down and headaches, I contacted Matt. From the moment I sent him a text, introducing myself and telling him what I needed and wanted, from the time I made my purchase.....three hours!!! Three! And it was only "that long" bc I was away from my phone for 90 mins of that. He told me he'd buy my current Escape from me, even though there was an unresolved recall on it. (The first dealer wouldn't buy it. Said they couldn't). This other guy couldn't even stand behind his Ford product? Matt sure did. He said "I'm a Ford dealer! I don't care. I'll fix it!" Matt made me a deal better than the first dealer. He kept in contact with me over the course of 6 1/2 weeks, even after I signed the papers (over email!!), letting my know my car being built, had a vin number. And he texted me, letting me know the car was at the railyard in Chicago, ready to come to St. Louis. Matt bought my Escape, from just seeing pictures. He ordered me the exact car I wanted from the specs of the original car I was going to buy from the first dealer. He got me in touch with Loren, who called me to explain the financing process. (Loren wound up being with another customer the day I came in to make the purchase, so I didn't get a chance to work with him, but he was very knowledgable on the phone and told me how my bank worked, better than my own bank explained.) I believe I did my financing with "Mike", but I'm not sure on the name. He was nice and not pushy. And he was fast! My sales guy was Josh. Josh was great. He was so nice. I only dealt with him, the day of the sale, but he showed me everything there was to know, about my new car. He sat there with me and answered any questions I had. He showed me all the bells and whistles. He helped me with my car seats, transferring from one car to another. He told me to call him anytime, I have a question. No matter how little or big the question is. I would have honestly never gone to Pundmann, as they aren't exactly that close to my home. However, they continued to impress me, over and over again. Matt was so personable every time we spoke. This was the most easiest transaction I have ever done!! He kept it so simple. I honestly couldn't believe my car was ordered in less than 3 hours, of my initial contact. The funny thing was, Matt told me to let him know if I was going to go with him, and he'd get the car on order. I called him back, maybe a half hour later and he was already on his way home from work but said "I've already hit the button. Your car has already been ordered." He knew he was leaving work and would be out for a few days, and didn't want my order to be screwed up. And he wanted to get it on order, to hurry up the process. He said "I knew you couldn't pass this up." I said, 'What if I said no?" He said he'd just have an extra Explorer on his lot. I also received a follow up call a couple days after the purchase, making sure everything was great, but I haven't gotten a chance to return the call yet. Well done, Pundmann! I'd give you a 10, if I could! I've already told many people, my experience and how I will be back to Pundmann! Fantastic customer service!!!!!Great service
by bigmike2018 on 06/15/2017Bought a focus hatchback for my girlfriend. The service was absolutely amazing! Gave me a fair price, the buying process was smooth and I couldn't be more happy.Excellent in every way.
by alex12d on 04/25/2017Excellent in every way. I ordered my F-150 from Pundmann Ford and had the opportunity to interact with them a bit more than the average transaction. The most helpful and friendly dealership I have ever done business with. Better than all my… experiences elsewhere, even with BMW. I will gladly recommend them to anyone I know. I can personally also suggest working with Eliot Starr there as well. Even with my indecision in option choices he remained patient and thoughtful. He is an asset to the team there, though everyone from the ownership to the receptionist have always been friendly and efficient.Pundmann Ford
by Clintevans on 03/23/2017Everything was done professionally and explained in great detail. Highly recommend Pundmann Ford. Also, the remodel looks great.2012 Focus Service
by FHgrad99 on 03/22/2017They got me in and out at a timely manner and showed me the cabin air filter that needed to be replaced. Glad that was taken care of and I was able to avoid an extra trip to get it replaced another time.Thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Pundmann Motor Co!
Ford 2007 Excape
by larrymuench on 03/09/2017updated 03/16/2017The staff member took care of everything I needed and the service was fast.Your satisfaction means a lot to us, and we truly appreciate you choosing Pundmann Motor Co for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Great Service Every time!
by Fusion31 on 02/28/2017updated 03/10/2017Very pleasant experience every time I get my car serviced. Everyone is always very nice & friendly.arts opinion
by BigArthur15 on 01/09/2017updated 01/20/2017I have always trusted the service I have received for over 30 years at PundmannReviews like yours provide encouraging feedback, Arthur. Thank you again for choosing Pundmann Motor Co, and we hope to see you again soon!
2006 freestar
by mark0608 on 01/08/2017updated 01/20/2017Everybody was friendly. My appt was for 2:00. Oil change and vehicle health report. The car was ready by 2:30 and there was no attempt to sell anything I did not need.Pundmann Ford
by ktnbobsmom on 01/02/2017updated 01/17/2017Always a pleasure to bring my car there for service.Mr
by louiel88 on 01/05/2017Salesman was efficient and helpful. Addressed all my concerns and explained everything satisfactory.Your comments keep us motivated and working hard for all our guests! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Great Staff!
by lexitenn on 11/29/2016updated 12/09/2016Everyone was friendly and made the experience as stress free as possible. Love the car that I ended up with and got a great deal on it!Reviews like yours provide encouraging feedback. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
2009 Ford Flex
by Flex2009 on 09/25/2016updated 09/30/2016Work was done in a timely manner and they notified me when I could pick up my car.We're pleased to hear everything was completed to your satisfaction! Thank you so much for choosing Pundmann Motor Co as your first choice for service!
Ford Flex service
by spsiege on 09/23/2016Had and oil change and check. Pundmann Ford was very professional and took the car in at the appointment time. Recommended a few things, but did not try to high pressure me into buying anything.Pundmann Ford Service-Stuart Schneider
by skidman31 on 08/23/2016updated 09/07/2016Front End Brakes and Shock service Pundmann has been a reliable dealership from Bumper to Bumper and working with Stuart Schneider the service advisor has been outstanding each and every time and there have been many with this 2013 F-150… with 32,000 miles. Thank you LarryI love my Taurus
by Bunky1960 on 08/19/2016updated 08/31/2016I had a great experience with Pundmann. Everyone was very responsive and helpful. The additional items included as part of the sale were completed on time and the vehicle was ready to go as promised. The sales person was very knowledgeable… and his review of the vehicle controls and options was extremely helpful.Okay
by wicker132 on 08/22/2016updated 08/29/2016What I am not happy about is more a Ford problem than a dealer problem or at least that is what I have been told. My truck at 28000 something miles had brake rotor problems so the dealer turned the rotors. As I see it they should have… replaced the rotors as I have no idea how much they had to take off to fix the problem and now I have rotors equivalent to a truck with who knows how many miles on it. They had to be defective in some way for this to happen in the first place so what happens if it happens again after the 3 year btb warranty and I am told they are too thin to turn again? From the dealers standpoint I should have been advised of this before as I was there. I think they should have miced them and them then told me how much was taken off compared to the oem.Pundmann Ford
by JPANDOLFI1 on 08/26/2016My family has been doing business with Pundmann Ford since 1950. Pundmann Ford has made great improvements in both personal and service over the last few years. Keep up the process and I expect to continue my business relationship well… into the future.
Ford F-150
Ford Escape
Ford Explorer
Toyota Corolla
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About our dealership
Our motto at Pundmann Ford is "Welcome to the Family". It emphasizes our customer-centric approach to business. We have always treated our customers with the utmost respect and kindness as one would treat their own family members. It's this type of service you would expect from a dealership that has been serving the St. Charles and St. Louis area for over 90 years. Although much has changed in the auto industry since Pundmann Ford first began selling and servicing cars, one thing has remained constant - the customer still comes first.
What sets us apart
Our motto at Pundmann Ford is "Welcome to the Family". It emphasizes our customer-centric approach to business. We have always treated our customers with the utmost respect and kindness as one would treat their own family members.
Amenities
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Cable Television
- Television
Congratulations on your new vehicle, and thank you so much for your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!
by lithia_motor on 11/06/2017