Frank Leta Acura
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Customer Reviews of Frank Leta Acura
Review type:
Highly Recommend!!
by Drew Warner on 04/10/2023
I have worked with Trenton Adams on getting my new mustang and he has been absolutely wonderful! He has been very informative and helpful with some of the difficulties that occurred during the process. He has also been very responsive… whenever I had any questions after hours. 100 percent recommend working with him!
59 reviews
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Great experience with Jessie S!
by Tony S on 04/19/2022updated 04/28/2022Great, low pressure experience with up front pricing. Jessie and I communicated via email for over two weeks until I could visit the dealership. She provided great response time and forwarded detailed vehicle information, including CarFax… and service history, for a number of vehicles. When it came time to test drive, we took the vehicle for a quick spin and Jessie offered a 24 hour test drive. Nice and easy purchase process the following day.Satisfied Customer
by Sam on 04/10/2022A solid dealership - Brett Johnson was professional, attentive, and went above and beyond to meet my needs for the sale. Definitely recommend Frank Leta Acura and Brett Johnson!ABOVE AND BEYOND
by Jessica on 02/25/2022I walked into Leta not knowing what I was going to do about the end of my lease. Buy, release, walk away. After meeting with a few people, I was introduced to Kyle who did not pressure me to make a decision and was extremely… knowledgeable. He made me feel comfortable, was able to answer my questions without making me feel stupid and spent significant time with me in my new car. He went so far as to call Acura corporate (a huge headache and time consuming) to figure out the app, when that failed he sat with me in the new car while I called. He followed up with me days after my purchase. I appreciate the friendly, welcoming, non-pressurized environment at Leta.Kevin Baker is a great sales person
by Stephanie on 01/21/2022We purchased our first Acura MDX from Kevin Baker. He was a great salesman. He could answer all our questions for us and was very knowledgeable about the vehicle. Hope to business with him again.Getting my new Baby the Acura TLX Aspec Red
by Mr DeHart on 08/30/2021updated 09/07/2021If you’re looking for a new car I suggest you got to Frank Leta Acura ,they were friendly and very helpful…Kevin Baker was my sales associate and from hello he was extremely helpful ,I got the exact car I wanted…Fantastic Buyer Experience With Salesman Kyle Greer
by D Reid on 06/25/2021This Saturday we traded in our 2017 Acura RDX for a brand new 2021 RDX and are still pinching ourselves that an experience at an auto dealership could be such an AWESOME experience!!! We had brought our SUV in for an oil change on Thursday… and while waiting, I asked for an estimate of Trade-In value from salesman Kyle Greer. NEVER expecting to purchase a new vehicle ( remember- we were just there for an oil change!), we were offered an incredible deal on trade-in/discounts on a new 2021 on the lot!! Kyle Greer is an incredible salesman who bends over backwards to assist the customer in matching THEIR needs and desires. He is honest, trustworthy and a pleasure to work with! Kyle thoroughly knows his vehicles and patiently taught us how to use all the new features on our 2021, even setting up several for us like CarPlay so we could start using as soon as we left the dealership! We have confidence that should we need any further instruction, he is only a phone call away!! If you’re even faintly considering possibly trading in for a new Acura, I’d URGE you to seek Kyle out for a trade-in estimate………Right now Frank Leta is looking for used cars and you may be pleasantly surprised what yours is valued at……TRUST ME, we again are still pinching ourselves and couldn’t be happier with the above and beyond treatment (before and after sale) that Frank Leta/Kyle give their valued customers!!Sales Support experience
by Matt Nolen on 01/22/2021updated 01/28/2021It is rare to find the level of sales support that is found at Frank Leta. This is coming from a person that is extremely particular about my cars and the experience that comes with buy one. Although, I did not buy my vehicle from Frank… Leta I was so impressed with my sales person's (Alec) performance I had to write a review. They will be forever at the top of my list once I am in the market for a car again.Aaron Mead
by Aaron Mead on 08/21/2020We worked with Aaron Mead and purchased a certified used vehicle. He was very knowledgeable and professional. Would definitely contact him for vehicle purchase.We appreciate that so much! Please let Aaron know if he can do anything else for you at amead@frankleta.com. Thanks again and welcome to the Frank Leta family!
Great experience
by Great experience on 07/02/2020I recently had the pleasure of buying a car from Justine McPherson. She was straightforward friendly and efficient. From the day I walked in, to the day I picked up my car Justine was available to answer all of my questions and made sure my… MDX was perfect in every way.Thank you so much for this review! We're glad to hear Justine provided you with such a wonderful experience. If there is anything else she can help you with, please feel free to reach out to her anytime at jmcpherson@frankleta.com. Thanks again!
Certified Used Car Purchase
by Lou Calzada on 03/02/2020Last week I purchased a certified used car from Frank Leta. Sales rep Mike Givens did a great job not to pressure me into a sale. He was very helpful and answered all my questions. Would buy from him again! Thanks!We're so happy to hear that, Lou! If there is anything else Mike can help you with, please feel free to reach out to him anytime at mgivens@frankleta.com. Thanks so much, Lou, and welcome to the Frank Leta family!
THEY DO NOT HONOR THEIR WARRANTY CONTRACT
by RJ on 02/19/2020STAY AWAY FROM THIS DEALERSHIP. IVE HAD 2 BAD EXPERIENCES WITH STEVE AND HIS DEALERSHIP. I purchased a vehicle from the dealership, 1st went in for service and my rims were stolen sitting on bricks($5500.00). I believe it was inside job… (employee). I talked to Steve the GM and he said they were not responsible but offered a oil change, total joke! Today I go in for an a oil change like previously because I paid for maintenance package, when I purchased the vehicle. The coupon clearly says it is good for 7 years. I get to the DEALERSHIP and service tech says its only good for 5 years and they won't honor contract. I called Steve the gm he said they would honor it. Then 5 mins later said he would not honor it because I reached the limit. I asked how I have several coupons and I asked what is the limit. He said the limit is 7, well why did I get a booklet for more than 7 oil changes. STEVE said it's only good for 5 years. I asked why put 7 years on the coupon. Of course he didn't have an answer. BOTTOM LINE THEY ARE IN IT FOR THE MONEY, basically selling a product with different expiring dates not honoring their very own coupons. IF YOU bought a warranty I caution you to ask questions about expiring services and dates. NEEDLESS TO SAY I WONT BE BACK! I paid for a maintenance contract and you all wont honor it. I AM A PISSED CUSTOMER. TOTAL WASTE OF MONEY! Steve you and your DEALERSHIP is full of [non-permissible content removed]. May consider calling the news!. 2/17/2020. R.Stewart THEN I GET HOME AND NOW I HAVE SCREW IN MY TIRE! OUTDONE. THANKS FRANK LETARJ, if you have any additional questions after your conversation with our GM, please feel free to reach back out to him anytime. He can be reached directly at sbrown@frankleta.com.
extended warrenty pressure
by bill on 01/17/2019updated 01/23/2019they would not stop trying to get me to buy extended warranty, brought in the boss after I said no several times, only stopped after I threaten to walk out.Bill, our GM, Brian Smith, would like to speak with you about your experience when you have a moment. He can be reached directly at bsmith@frankleta.com or by calling his cell directly at 405-550-2087. We look forward to addressing your concerns and making things right, Bill.
Great Service
by LE236Car on 05/07/2018I've had all of my Acura vehicles serviced at Frank Leta Acura for 20 years. They have always done a great job when repairs were needed. Their service advisors always give me an accurate estimate of the repair cost and my vehicle is… returned to me on time.Thank you for the kind review! We are so honored to have earned such loyalty from you for 20 years! If we can ever do anything else for you, please never hesitate to let us know. Thanks, again!
Acura TLX
by MorryLewin on 08/18/2016The recent purchase of our Acura TLX was a very excellent experience and was the result of Virgil Ashley who went the extra step to match us to the vehicle that suited all of our needs to a tee. Virgil was very knowledgeable about the… entire Acura line. He took the time to explain everything on the car to us in a very easy and thorough method. He is a valuable asset to the dealership and should be commended.Thank you for the glowing review, Morry! We will be sure to pass along your praise to Virgil. We're so glad to hear that you enjoyed your car buying experience with Virgil and that you're loving your new TLX. If we can do anything else for you in the future, please let us know. Thanks again, Morry!
Great Buying Experience with Jared McDonough at Frank Leta Acura
by stl_1248 on 10/31/2015We recently worked with Jared McDonough in purchasing a pre-owned Acura from Frank Leta Acura. Jared was extremely helpful and straighforward with us throughout the entire process. When we went back to pick up the car on a Friday evening,… Jared was scheduled to finish up his work day at 6:00pm... he graciously ended up staying beyond 9:30pm (the dealership closed at 9pm) to provide us with a 45-minute briefing on all of the car's interior and dashboard features. We give Jared a 5-star rating... thanks very much, Jared!!First off, thank you for the kind review! We are so thrilled that Jared provided you such a wonderful experience at our dealership. We know how important of a purchase buying a car is, which is why it is our goal to leave our clients completely satisfied and confident with their decision when purchasing at Frank Leta. Thank you again for choosing us and please let us know if there is anything we can do for you in the future!
Very Satisfied
by ericthomas on 10/21/2015I purchased an MDX there and had a wonderful experience, if you go in to look at anything, ask for Jeremy Castillo, he helped us out and was fantastic! He was more of an advocate for us than a salesperson, meaning he made sure our needs… were met and our questions were answered. He made sure we found what we were looking for based on what we needed! No pressure at any point with him, and when we made a selection, he was there to follow up throughout the process! Five star customer service for sure! This place has provided a great consumer experience, whether buying, looking, or needing service, this is the place to go! And while you might do well with anyone on their sales staff, I would recommend asking for Jeremy, I know after this experience, from now on when my family is ever in the market for a vehicle, we will! Thanks Frank Leta Acura and Jeremy! You have earned an off the charts positive review from me! I am a completely satisfied customer!Eric, we're so glad you had such a wonderful experience at our dealership with Jeremy! It's our number one goal to guide our clients to the car that's best for them without any pressure, so we're thrilled to hear that you received this. Thank you for taking the time to leave us a review, and we hope you're loving your new car. Let us know if we can do anything else for you! Thanks, Eric!
Great experience at Frank Leta Acura
by Acura_TLX on 09/10/2015From the minute I walked in the door, I was impressed with Frank Leta Acura. All staff were friendly and answered my many questions. I appreciate all of the information provided to me about the Acura TLX from Garrett Patton and Austin Dry.… Both were incredibly knowledgeable about the vehicle. Also, I was pleasantly surprised at the option to lease a vehicle and that leases can be customized to your driving habits each year. This was an affordable option, and one I had not considered prior to speaking with the staff. I highly recommend Frank Leta Acura and am extremely happy with my new car!Thank you for leaving us a review! We're happy to hear that Garrett and Austin were able to help you with your decision to lease an Acura TLX. If you ever have any other questions about your new car, feel free to come back by and we'll walk you through it. We're glad to hear you're loving your new car!
sneaking charges on my bill
by kabiru2 on 06/09/2015I just had my MDX serviced at Frank Leta and i have been looking for a dealership i can trust with my car and bill.But i was surprised that i was bn charged tire rotation on brand new tires barely a week old,i wonder what they were… rotating.They took the charge off my bill but i wonder how customers get sneaked this kind of charges without their knowledge.It may be 5 dollars but do the dealership really need to do this to its royal customers? From now on i will be watchful on my bill anytime i have my car serviced by this guys..so much nickel and dime that...My car was perfect and only needed an oil change but i came out with a $1500.00 bill just because some "service tech write up guy thinks i need this and that...i have no problem paying stuff on my car i have a problem when you get charged for this things that are absolutely not needed..Always be wary of the bill before paying. Service advisors make an additional commission on the services they sell on top of their hourly wage. A good portion of Service advisors will never recommend or perform work that is not needed without prior authorization, but there are a few scum bags out there that will do anything to steal another buck.
Excellent service!
by kelsey123 on 05/02/2015I found this dealership from a Google search for a local Acura dealer who could replace my recalled airbags. The location of this dealership was convenient and without looking at reviews I called to schedule the service. I feel so lucky to… have found them! The Frank Leta Acura team has been exceptional to work with! Every team member is friendly and quick to offer their assistance. Unfortunately, I returned to the dealership after my airbag service due to unrelated problems with my car. Rob and the service team were of tremendous help! They gave me a beautiful loaner car, kept me updated on the status of my car, and were very flexible with me while I made decisions regarding the repair. Car troubles are stressful, but Frank Leta made the process as smooth as possible. I couldn't be more grateful for my experience here!Menglong TL
by Hmladam on 04/25/2015I had a great experience at Frank Leta Acura. Every one was so helpful and our salesman Jeff Irby was Awesome! He wasnt to pushy and helped us make the right choice. Can't beat a Leta.Another GREAT experience at Frank Leta Honda!
by HuskerJimmyK on 09/05/2014Another GREAT experience at Frank Leta with the help of our very delightful and professional sales person, Tracy K.! She literally made us an offer we could not refuse. We LOVE our new 2014 Honda CRV, we LOVE Frank Leta Honda, and most of… all, we LOVE Tracy! Thanks to the whole team for making this a WONDERFUL experience!!!
About our dealership
Thank you so much for this kind review about your experience with Alec, Matt! If there is anything else he can do for you, please know you can reach him directly anytime at abritton@frankleta.com. Thanks again, Matt!
by Courtney Files on 02/01/2021