Lou Fusz Chevrolet
Today 9:00 AM - 5:00 PM
Customer Reviews of Lou Fusz Chevrolet
Review type:
Refurb Supervisor
by Fcrjr22 on 03/01/2025
Good, low pressure experience, very helpful people.
126 reviews
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Refurb Supervisor
by Fcrjr22 on 03/01/2025Good, low pressure experience, very helpful people.Well organized dealership
by BobGale on 02/14/2025Everyone worked well together and made sure that I received the vehicle that I wanted.New Tires
by Michelin on 12/11/2024Work well done. Took somewhat longer than I expected.2020 Vette service
by 2020 Vette on 12/09/2024Fantastic service, Ron kept me updated and provided a ride both ways, I'll definitely be backNew Chevy Trailblazer
by Archimedes on 09/09/2024Steve Linton was exceptional. He was quick to engage in conversation to determine what type of vehicle I was interested in and could afford. There no "pushy" tactics on his part in he gave me a good deal on the Trailblazer Activ that I… wanted. I will request him in future when looking for a vehicle.Purchaser
by Jimmybe on 06/06/2024Professional service by the sales personGreat experience!
by AndrewM on 03/04/2024From the last purchase to this one, Chris Eads has maintained a connection with the family, leading to my return. He set me up with another outstanding member, Ray Walker, to assist me this time. Ray did an outstanding job finding what I… needed/wanted. The process was easy and painlessExcellent service!
by Palmer.C on 09/18/2023Bryan Fox and the folks behind him at Lou Fouz go above and beyond for us every time. Their efforts are much appreciated!Not a great experience
by SailorJerry on 04/21/2023Took forever. Back and forth with insurance. Staff members I worked with were great. But process overall was dragged way too far out. Had to call in everyday to check in. Worst of it~ took 3 weeks for a 1 day job, busted up my key fob,… ripped my window vinyl, scratched up my door. Nobody got back to me on that.Obvious attempt to overbill
by neverchevy on 02/11/2021Ended up with a $2000 quote for repair. Given that it was almost DOUBLE what I expected we took the car to another repair shop. That mechanic fixed the problem for $135. It was literally all about some loose bolts and a rusty part. I'll… never take my car back to the dealer for repair and for that matter I'll never buy another chevy. I noticed a handwritten sign posted at the dealer stating they were interested in buying my type of car for their inventory. I suspect the bloated repair quote was an attempt to entice me to sell them my car. Customer service was also lacking at the cashier when we arrived to pay for the diagnostic. She disappeared for almost 15 minutes and didn't return until another worker spotted us and asked if we had been helped. Magically the first cashier returned in 30 seconds.Service after the sale
by mehrlowin on 05/03/2017Great to be treated like someone special again, have been buying vehicles from Lou Fusz Chevy for many years and one of the things that I have always been impressed with is the way I was treated by the service department after the sale, was… talked in to buying from another Chevy dealer but after 2 visits to there service department they have lost my business for ever. Thanks Randy for the wonderful unstanding and taking care of me.Great experience !
by schmiggity on 03/08/2017Wonderful experience ! The whole process from start to finish was a pleasure! Vehicle selection, purchase, finance, and delivery were all superb. Matthew Tonnsen and Kevin Robson were a pleasure to work with !Service Above and Beyond
by makdog99 on 09/27/2016I took my car in for new tires, for which I had previously made an appointment and ordered tires. The dealership has 2 service locations, next door to each other. I was unaware my appointment was scheduled at the second location; but no… problem to drive next door. They took care of me, gave me a loaner for the day, and sent me on my way. I got a call that once they installed the new tires, I needed a front-end alignment. I approved the additional work. Service at the location where I car was closes at 5:30p, which would be really tight from work considering I also needed to replace the gas I used in the loaner. The service rep said she would take my car back to the main location next door where service is open until 6:00p. I got there about 5:50p, turned in the loaner, paid for my service, and drove home happy. They were willing to work with me to get the job done, especially offering to drive my car back to the main service center next door so I wouldn't be so rushed to pick it up after work.Good auto service, terrible customer service
by servicepleas on 04/12/2016Nothing bugs me more than pulling up to a service center and there's no one there to greet me. I sat outside the garage doors for about 5 minutes until a technician (I'm assuming) pulled out in a pick-up truck and parked it and walked back… in the garage. I asked him if I should pull in the left side and I think he responded 'yes'. I could barely hear him but since the left stall had the door open and there wasn't anyone in there, I figured I should pull in. When I pulled in, still there was no one there to greet me until a lady peaked in from the room to the left and asked if I had an appointment. No 'hello'. No, 'I'm sorry to keep you waiting'. Nothing. If I wasn't getting free oil changes and tire rotations due to my newly leased company provided vehicle (from a Chevy dealership in Michigan) I doubt I would come back but since Fusz is the closest Chevy dealer to my home, I'll put up with the lousy service until I have to pay for it.We sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Sincerely, Lou Fusz Chevrolet
Lou Fusz
by 2ndvehicle on 04/29/2015updated 05/07/2015This is my 2nd auto I have purchased from Lou Fusz. I returned because of the great service Jason Johns gave me during my first experience.Very helpful!
by NikkiH25 on 05/03/2015My service with Tammy and Jim was amazing. Tammy was courteous and made sure all of my questions were answered promptly. When I had to return my rental, Jim and the cashier graciously stayed a few minutes after closing, had everything… prepared, and made sure I was completely satisfied. Thanks to the folks at quick express for being so accommodating!!Lou Fusz Chevrolet - 2014 Impala
by Benjamin007 on 04/25/2015Dave and Kevin were very thorough, professional, and easy to deal with. I never felt pressured at any point in the process. Also, other employees who were not part of the process were very friendly as my son and I walked around the… showroom. Everyone had a smile.my appointment
by chocoluvr48 on 04/12/2015updated 04/22/2015I was 15 minutes late for my appointment due to traffic conditions and was worked right in. I really like the timely, professional experience I always experience at Lou Fusz. St. Peters.,I was 15 minutes late for my appointment due to… traffic conditions and was worked right in. I really like the timely, professional experience I always experience at Lou Fusz. St. Peters.Very Pleased
by Jnsaluki on 04/10/2015My wife and I had a very specific list of features we wanted in our new vehicle. Joe Redmond and Mark Theis worked hard for us and took the time to answer all of our questions completely and found us the perfect vehicle to fit our needs.… They were easily accessible at all times, but also gave us space to make a decision without pressuring us. This was our first purchase at a Lou Fusz dealership and we will be back when my car needs to be replaced.Love my Equinox
by epwhite1991 on 04/01/2015updated 04/09/2015Joe Troia worked diligently an effectively in getting exactly what I wanted. We have always stuck with Lou Fusz and will continue to do so in the future. He went above and beyond to ensure I was well informed with everything every step of… the way, including staying late and coming in on his day off.Lou Fusz Experience was the BEST!
by Ann463 on 03/31/2015updated 04/06/2015Everyone we have worked with through this experience has been great! Jeff in service let us know all the issues with our 2007 Saturn and connected us with Dave to buy our new car. Even the financing was easy and quick! I love my new car… and had a great experience!
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About our dealership
Thank you for your kind words. It wa smy pleaseure assisting you wiht the Trailblazer ACTIV. Stay safe and reach out at anytime for anything at all.
by Stephen Linton on 09/16/2024