Customer Reviews of Suntrup Buick GMC
Review type:
Great Experiance @ Suntrup Buick/GMC
by Kevin S on 01/29/2025
Jeff Womack was great to work with, very consultative, no pressure, went above and beyond looking for the car we wanted, even if he had to get it from a different state. Very transparent and responsive throughout the entire process.… Crystal McElroy also made the paperwork process very easy and was also a joy to work with. Would highly recommend Jeff and Suntrup Buick/GMC to others.
14 reviews
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Great Experiance @ Suntrup Buick/GMC
by Kevin S on 01/29/2025Jeff Womack was great to work with, very consultative, no pressure, went above and beyond looking for the car we wanted, even if he had to get it from a different state. Very transparent and responsive throughout the entire process.… Crystal McElroy also made the paperwork process very easy and was also a joy to work with. Would highly recommend Jeff and Suntrup Buick/GMC to others.Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Suntrup Buick GMC and we hope to see you again.
Service Appt.
by jonr1157 on 05/05/2023Think twice if you are taking your car to Suntrup Buick GMC. I took my new GMC terrain for a repair on March 27 and had the worst experience. I JUST got the car back today, May 4. Three parts needed to be replaced, two were in stock and it… took them over a month to find the third part. I understand the difficulties of finding parts these days, but instead of being honest, week after week I was told by the Service Advisor, Tim, that “we could get the part any day now”. During that time he did nothing to put me in a loaner and kept telling me their loaner cars were unavailable. For.A.Month. I had rental car insurance coverage for several weeks, but after that point I was paying everything out of pocket and Tim was completely unsympathetic to my situation and did nothing whatsoever to remedy the situation. Finally on May 1st, on a voicemail I was told they found the part. In his message Tim promised me that “as soon as we get the part we will have it installed”. Tim called on Wednesday morning, May 3rd, saying the part arrived and that he would let the service tech know as soon as he arrived so they could get the part installed ASAP. He also told me I would receive a call when the work was done. I expected a call later that day, but that didn’t happen. Rather, I called them in the early evening to get an update and was told, “looks like we haven’t even gotten around to your car yet.” Once again, false promises by Tim. I asked to speak to the Parts and Service Director, Chuck, and was told he would call me before they closed. Never got a call. They finally installed the part and I picked up my car today, May 4th, after work. The complete lack of customer service, incompetence and dishonesty is mind blowing and extremely disappointing. Despite Suntrup Buick GMC being by far the closest dealership to me, I will never do business with them again and will gladly drive farther to another GMC dealership.???
Customer
by don't know on 01/09/2023Fred Butler the absolute best. Caring , honest and committed.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
oil change
by scooter on 12/12/2022always quick to get the service completed. Would like feed back in brakes and tires things that may need to be done soon. Also would be nice to have the vehicle cleaned like the salesman had said when we purchased the vehicle.We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Suntrup Buick service
by Hockeypuck on 02/04/2021Had oil change appointment, got in early they took car straight back did job quick and efficiently.service manger stop in waiting room had conversation and treated me with respect couldn’t ask for anything elseGreat Customer Service
by AustinM on 02/28/2019First off, I wanted to give a shout out to Casey Richards. Her customer service is top notch! She is one of the most pleasant people to work with in the service industry. Recently brought in my 2018 Acadia for a park-to-shift issue. The… issue was covered under warranty and Suntrup GMC was quick to order the part and get me in within the week. With their prompt service, they were able to get the issue corrected within a couple of hours after dropping the vehicle off.In and Out
by Body_Shop_TL on 03/17/2018updated 03/28/2018Well, I knew what vehicle I was interested in getting so, I contacted the same salesman that sold me my Buick Regal the previous year, told him what I needed and he took care of everything. He even let me drive the vehicle all the way to my… house just to make sure my wife was going to be happy with her new vehicle. Once I returned to the dealership, the salesman took the vehicle, had it cleaned, installed a remote start and protection package. Two days later, my happy wife was driving it off the lot. The salesman took care of everything!Mostly good, they missed one thing
by martimer on 03/03/2018I received a recall notice for my airbag and made the appointment to get it replaced. I also went ahead and scheduled an oil change and other minor regular maintenance as long as I was going in. After a two hour wait I was informed that… they did not have the airbag, but all the other work was completed. I do not know what went wrong there, but having to come back nearly a month later was not anticipated nor appreciated. In the end the car is fixed up and running well. Nuisances happen. I will be back.A satisfied return customer.
by Reedo on 01/25/2018Outstanding customer service and follow-up after the sale!We had a great experience buying our new Terrain Denali...
by danieljl on 04/07/2016We had purchased our last vehicle at Suntrup Buick/GMC and Ive been very happy with my 13 Verano, but I figured it was time to trade it in because of the high miles I tend to put on a vehicle. While walking around out in the lot, Ryan… Hove met me and introduced himself. I told him that I was not really sure what I was looking for. He asked if I had any questions, which I did. He answered them and then I asked if I could just wander about the lot looking. He said just to look around and see him when I was done, which I did. I picked the Buick Encore AWD premium model. Ryan got one out for me with all the options I wanted and I took it for a drive. I was impressed, but it was not that much different than my loaded Verano in size. I felt that I wanted a bit more size. My wife had told me to leave her out of the process, but its a good thing I eventually included her. We decided to go slightly larger and to get everything we wanted on the vehicle. We decided on a GMC Terrain Denali. Although it was quite a bit more than the Encore, it gives us more rear seat room for passengers without killing my front seat legroom. Ryan was glad to hear we had made a decision, but unfortunately, he had none on the lot with the exterior and interior color we wanted. Ryan offered to dealer trade for exactly what we wanted from another dealer they had traded with many times, so it should be a no brainer. The other dealer decided to not let it go, so on to plan B. A local St. Louis dealership had our second color choice and it showed available. Sorry, a pending deal forced us to plan C. Ryan was trying very hard for us and I thought he might get upset with us, but he persevered on with the third trade option. About a half hour later he called and said that the first dealership had decided that they would do a trade. So we ended up with our first choice and we were happy campers, for sure. If Ryan got frustrated with our purchase, he didnt show it and remained positive throughout the entire dealing process. He was very quick to respond to any question and keep us in the loop on the trade. We are now driving our new Terrain Denali and enjoying every minute of it. I would recommend Suntrup Buick/GMC to any of my friends looking to buy new, or used. I would definitely tell them to see Ryan Hove for the best deal and service. I think he deserves more than 5 stars. Thanks Suntrup for a great deal and excellent service during our purchase!Great Sales Person, easy Financing
by cyber0ne on 01/04/2013updated 04/25/2025Bought a 2012 GMC Acadia from Dealer, 2nd car bought from this dealer this year! Eric T. does a great job, makes things as easy as possible, well worth the 2 hour drive to dealership! Will buy more cars from him in the future! Finance is so… easy, with plenty of options! 5-Stars!2013 Buick Regal Purchase
by 2013BuickRegal on 11/21/2013updated 04/25/2025Very positive experience in the purchase of my 2013 Buick Regal with Wayne B. at Suntrup Buick GMC2013 Buick Lacrosse.
by glcoch54 on 11/21/2013updated 04/25/2025I got 6 online quotes on 2013 Buick Lacrosse talked to 4 saleman. Wayne I like best he gave me all the information and options that I was looking for so I bought it. I am completely satisfied with my car.great car, great experience
by jlt830 on 11/23/2013updated 04/25/2025We knew what we were looking for already when we went to Suntrup, a 2014 Buick Enclave, and our salesperson Wayne B. was great. No pressure, very helpful and easy-going. He helped us get a good deal and we love love love the car!
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About our dealership
If you live anywhere near St. Charles and you are searching for a Buick or GMC vehicle, we are here at Suntrup Buick GMC in St. Peters, MO. We have a huge selection of GM vehicles. Your St. Louis Buick and GMC dealer alternative is open 6 days a week.
Suntrup Buick GMC in St. Peters, MO also has a great selection of used vehicles. Come and see why GM-certified used vehicles are the best kind of pre-owned vehicles. All of our used vehicles have gone through a complete vehicle inspection, and come with warranties and maintenance plans. Suntrup Buick GMC in St. Peters is your St. Charles, O'Fallon and St. Louis Buick and GMC dealer alternative, providing auto service and maintenance to all the surrounding cities.
Located at Highway 70 and the Cave Springs exit in St. Peters, our GM Certified Service Department is regionally recognized for customer satisfaction. Visit us online at http://suntrupbuickgmc.com/ or give us a call at (636) 939-0800.
What sets us apart
Why should you buy from Suntrup Buick GMC? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in St. Peters.
GM Certified Service Department is regionally recognized for customer satisfaction.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Suntrup Buick GMC and we hope to see you again.
by Kerry Valdez on 02/01/2025