INFINITI of Springfield
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Customer Reviews of INFINITI of Springfield
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Unethical Dealership
by SP on 09/18/2023Unethical Dealership! I’m an out of state buyer and chose to speak directly with the used car manager to begin with. I spoke with “K” on Tuesday, and we finalized the deal except for a few details. He stated that we would wrap things up… the following morning. “M.H” the salesman got involved in the deal and things went sideways from there. “K” was not at work on Wednesday and that’s when the lies began. I asked to sign the papers and begin the purchasing process. All of the sudden I was told that I couldn’t use my credit union to finance the car nor was I allowed to pay for the vehicle outright. This was not the discussion I had with “K.” I received a call later in the day that the car had been sold. They stated that they had an identical car for me to purchase as a backup plan :) now that’s funny! The dealership completely wasted my time and strung me along. They are unethical, dishonest, and not trustworthy. Nor do they deserve your business as a consumer. Do yourself a favor and move on.Going the Extra Mile
by Martinro73 on 09/09/2016Really appreciate the service guys (Nick, JJ and Jesse). I bought some new tires and a mistake was made on a few of the tires that produced some tire noise. Once the guys new about the issue they went the extra mile to not only resolve… the mistake but also dug deeper into the issue and resolved some issues with my wheel bearings which was also causing part of the noises I was hearing. I really appreciate the polite, patient and professional manner in which the guys worked with me to resolve the mistakes. On top this, they went the extra mile to make sure my wheels looked brand new and even did a professional detailing of the interior leaving the car looking new inside and out. Thanks guys...especially Nick. Highly recommend these guys.
INFINITI QX80
Nissan Altima
INFINITI QX55
Nissan Rogue
About our dealership
Hi Rachel, we're sorry to hear about the miscommunication and inconvenience you faced during your car purchase process. We apologize for any frustration caused and appreciate your feedback. We'll take your concerns seriously and work on improving our communication and transparency. At your earliest convenience, please reach out to Kyle Orr at 417-413-5794 to discuss this further.
by Mary V on 09/22/2023