Archie Cochrane Ford
Customer Reviews of Archie Cochrane Ford
Review type:
Ford
Ford
by Holli Kov on 10/30/2024updated 11/06/2024My experience was amazing! They were so helpful and walked me through every step necessary.Hi Holli, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My Ford Bronco Sport Big Bend exceeds expectations
by JAspensen on 10/08/2024We could not possibly be happier with our new car purchase. I gave Dillon Berg a unique set of problems we had to solve with our new car purchase and he exceeded every expectation. He was polite, courteous, and professional. We love our new… vehicle and are very happy. I highly recommend Dillon and Archie Cochrane Ford.Great Service
by FritzII on 10/02/2024Everything went smoothlyHello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
2024 Superduty
by Platinum on 05/31/2024I had a very good experience in the purchase of my new Superduty. My sales person Kent was very informative and delightful to work with. It was a rather large purchase and it all was set up and ready to go. I have to say it was much… easier than getting a new cellphone.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Super Awesome
by Kenda Lou on 12/12/2023Lexi was awesome & so helpful. The process was simple & swift...Hello Kenda, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
New truck
by Big red on 12/12/2023Tim Jenkins is extremely thorough with the process of a new truck sell. He covered all details and goes the extra mile to make you feel comfortable in all aspects of buying a new truck.Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Used car!
by Good dealer on 07/20/2023GreatService!!! And very professional team!Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service
by Papa045 on 04/04/2023I broke down in Billings and the team at Archie Cochran's Ford got me going in a couple of days .found the part ,worked on a Saturday everyone was amazing.On top of it dealer
by Oldbear on 04/01/2023We ordered our van and had to wait a good while for it but our sales rep was very good about keeping us up on how our order was progressing. He was also very patient with our many questions. The dealer overall was not one of the kind that… lost interest in us once they had our money.Great experience from start to finish
by Leading Edge on 02/19/2023The team at Archie Cochrane my the trade-in and purchase easy and fair. It was refreshing to buy a new Ford from a dealer that knows how to sell to a business as well.F250
by Deerhunter on 02/14/2023Bought a used f250 and they helped me alot to find a warranty that covered my investmentEmployees Lie and Managers Won’t Do Anything
by SLang on 01/04/2022My husband and I purchased a new F150 a few months ago. The truck is great and the salesman was terrific; however that day when we sat down with Chris in finance he indicated if we ever wanted to cancel the warranty and gap coverage to come… back to him and he would get cash in our pocket, whereas most other places would apply the refund to the loan principal. We usually decline this coverage and the only reason we decided to is because of what he said. A few weeks ago we decided we would like to cancel the coverage and not only was Chris very slow to respond, he indicated he could only apply the refund to the principal. We then spoke to a manager, Mike, who not only said the same thing but was rude, unprofessional, and basically tried to talk us out of it by making us feel stupid. At no point did he apologize for any miscommunication or state he would talk to Chris to make sure he wasn’t giving people the wrong impression or make any attempt to remedy the situation. After being in management for 20 years I can’t imagine dealing with a customer that way. All we were asking is that the dealership honored its word and to be honest it seems that Chris is purposely lying to customers to sell warranties and earn a commission. I next reached out to Matt, another manager, and all he did was pass me off to someone that still hasn’t contacted me. Obviously nobody cares about the customer so I wouldn’t recommend buying here.We have reached out multiple times. We have emailed the cancelation form twice as well. All that needs to be done is a simple mileage statement and the warranty funds will be sent to the lender that was used to purchase the vehicle. It will simply reduce the payoff amount for you. Again, we would be happy to handle this for you and you are more than welcome to send back the forms that have been emailed twice. Since we already have the lender, it's a pretty easy transaction. If you are refinancing, you could see if the new lender works in the money that you will be getting back towards the loan? We appreciate your business and would really like this handled as well. Please don't hesitate getting back to us.
The email we received included the warranty refund information, but the Gap coverage amount was missing and we requested both. Also, your still not addressing the root cause, which is we want the refund returned to us (not the lender) as promised by Chris. You have yet to accept responsibility for the inaccurate things he told us and probably numerous other customers. Absolutely nothing has been done to remedy the problem, not even a simple "I'm sorry for the misunderstanding." It just shows arrogance and a lack of caring on your behalf. Furthermore, Matt indicated that Heather would be reaching out to us with the information and she still has not. We haven't returned the forms because an agreement hasn't been reached to properly disburse the funds as promised. At this point the owner needs to be involved and we will wait to hear from him.
Professional, courteous service
by Mark Olson on 05/23/2021The crew at the service department was very professional and customer oriented. They were quick with the service and easy to work with.2019 Ford Flex
by Kevin Jack on 12/25/2020Purchased this beauty from Archie Cochrane Ford- nice price, good, honest people. Really pleased with the whole experience.Jason Ellison at Archie Cochran Ford is the best
by James Victor on 09/23/2020I met Jason while shopping online. Archie Cochrain Ford had the largest selection of F-250s that I had found anywhere and the prices were great. I drove over 200 miles to buy my F250 from Jason. I vacilated between the XL model and the XLT… model. Jason was incredibly patient as he worked up all the numbers on one truck just to have me change my mind and have him work up all the numbers on the other model. Then I went and got my wife and she made Jason change everything back to the first model. I would have been ripping my hair out but Jason just looked like this was all normal. I would strongly recommend Jason Ellison at Archie Cochran Ford to anyone looking to buy a new Ford truck.F-150 service
by Duane H D on 06/26/2018I was able to get an appointment quickly and was finished promptly.Work on truck body
by farmgirl47 on 05/03/2018updated 05/22/2018Had good experience with the work done. Claim was handled well. Thanks.Patience
by wennerbergr on 12/27/2016updated 01/05/2017Jim Muse was very patient with me. Instead of pushing me to buy right away, he waited almost 2 weeks to get me the rebates needed to get the price down to what I wanted. Thanks and have a Happy New Year.Excellent service personnel
by Babydoll93 on 11/23/2016updated 12/02/2016Every experience with John Cunningham is spot-on. He listens to our needs, makes sure the work is done that we request, and offers any assistance we may need. He is a valuable employee and one of the reasons we have purchased our last 4… vehicles there and had our kids purchase theirs there also.New truck purchase at Archie Cochrane Ford
by ScreenName36 on 08/30/2016updated 09/09/2016Archie Cochrane Ford did everything they could to help me find the truck I wanted, and did so in a friendly and professional manner. I had a couple minor issues related to the purchase that they responded to immediately, and then followed… up to make sure that the issues were resolved to my satisfaction. The sales and service staff were great and I highly recommend them.Excellent service
by tomyelving on 08/19/2016updated 08/31/2016It was so easy to drop it off, get a ride to work, and continue my day.
Ford F-150
Ford F-350 Super Duty
Ram 1500
Hi Holli, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 11/07/2024