Lithia Chrysler Dodge Jeep Ram of Great Falls
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Customer Reviews of Lithia Chrysler Dodge Jeep Ram of Great Falls
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64 reviews
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Feeling like some shady things happening Lithia
by Tom Billman on 02/29/2024I wouldn't recommend this dealership to anyone. We had sales agreement that things would be fixed on this vehicle which they've had for almost 2 weeks. It's been a tooth and nail fight to try and get them to hold up their end of the… agreement. I've been told 3 different eta's on the part and now I'm being told the 11th of March. No sales manager, service manager, or general manager will even give me the common curtousey of a returned phone call. At this point I'd just assume get my money back and buy from somewhere else.Certified per owner scam
by BS on 12/28/2023Bought a certified preowned vehicle and not sure how the major issues did not get caught! 3 months later get truck back and still not right and no warranty to take back in![non-permissible content removed] do not buy
by Ashlee on 09/01/2023This dealership is shady and cannot be trusted. They do not preform the 100 point inspections on their "certified used cars" they are selling and cannot produce an inspection report when asked. They tried to sell us a truck with bad… brakes and when we said we would not buy unless they were replaced, Max, the salesman said, well, it is a used car." They are trying to keep the $1000 deposit we had to give to hold the truck so we could drive the 3 hours there to test drive it. Do not buy from this place. Read the Yelp reviews. They delete and block people who leave bad reviews on facebook. Do your research. These people should be shut down and I will do what I can to make that happen.Will not stand behind their service department inspection
by Shanelk1234 on 10/06/2021I drove 4 hrs to this dealer after calling and confirming that they had 2 different trucks I had found online. I was informed that both trucks would be available to look at and test drive when I got there. After getting to the dealer, only… one truck was available and the other was on a lift with no one available to get it off the lift for the remainder of the day. I did end up purchasing the other truck after confirming the truck had intact gone through a 101 point inspection which ( supposedly) found no issues and the rest of the sales process went smoothly. Less then a week later I brake down on the side of the highway and my truck will not start. I get it towed to a mechanic who found very low fuel pressure and the water separator was completely rusted over. I called Lithia later that day and was told that the manager would be in the following day. The next day the manager wasn’t in his office again and was proceeded by a weekend. Mid week the next week I finally get ahold of the manager who says that because I didn’t get the warranty they offered. They couldn’t do anything for me. I get that I didn’t get the warranty but less then a week later braking down and not starting is a bit much. All I wanted was for them to at least offer a small fraction of the bill since they had just completed the inspection. If you plan on purchasing a truck though then. Don’t trust their service department because they dropped the ball on me.High Country
by Scott on 01/17/2020Bob Anderson made my experience great. I would recommend your dealership to anyone. Thank you for all the work you did for me.Great service by the sales team!
by Pat on 11/13/2019updated 11/22/2019The service by the team at Great Falls Lithia was wonderful, led by Jeremy the salesman. It started with the phone call conversation and continued through closing the deal and handing us the keys.Great Buy
by Stephanie on 10/23/2019I would like to say that my sales rep was great to buy my dream truck from. David was very friendly and pleasant to buy from. Great sales rep...Amazing
by Kramer on 04/26/2019Great service and really kind people to work with. Lithia made the whole car buying experience easy and stress free.Excellent Customer Service
by Candace on 02/13/2019John at our local Lithia was thorough (patient) and lovely to work with. All the staff were understanding and genuinely wanted to help. They have always treated us like family. Love the vehicle.repair work
by mbaaab on 02/12/2019My car was fixed the first time. The service department is professional, courteous and friendly. They knew I was in need of getting my car back and so they worked me into their schedule. Thank YouGreat Dealer
by Stu on 01/17/2019Very happy with Great Falls Jeep. Overall great experience2017 Ram recall service
by Kevin on 01/11/2019Recall on the 2017 Ram water pump and tailgate2018 Dodge Journey
by Kellysmith on 12/19/2018Great customer service! Wasn't expecting to buy a car that day but staff helped make it happen.Key
by D on 12/02/2018The salesman was up front with costs and very helpful.Great sales person
by brantslzyh on 10/30/2018Ryan was a great salesman to work with we told him what type of truck we were looking for and didn't here from him for couple weeks no annoying phone call trying to sell every truck that came on the lot when he thought he had the right one… he gave us a call. Only issue I had was final papers they are pushy with their service agreement and lifetime oil changes and talked me into something I didn't want went back in a week later and they canceled contracts with no argument I do have to wait two weeks for check. Questions below do not all pertain to a car purchase so I answered no to service work questions.2018 Challenger Thank you John Streets!
by Lithia_Dodge_Great_Falls_MT on 10/03/2018Our positive experience with Lithia Dodge in Great Falls MT was because of our interactions with John Streets. He was instrumental in our purchase. I would definitely do business at Lithia again even though we've been Ford enthusiasts!… John made all the difference!Oil change, rotation, detail work
by LaToya on 09/27/2018Devin did a great job with my truck. Great customer service overall.Great Service Department
by SLarson on 08/30/2018They delivered on all of their promises!!used vehicle, usually new
by NolaMartz on 08/04/2018Mike Kojetin, has been our go to guy for years, our family has bought many vehicles and we work with Mike and are very satisfied, he knows us and it works.
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