Lithia Chrysler Dodge Jeep Ram FIAT of Helena
Today 8:30 AM - 7:00 PM
Customer Reviews of Lithia Chrysler Dodge Jeep Ram FIAT of Helena
Review type:
Lithia CJD in Helena, Montana
by Jerry TVG on 12/01/2023
Favorable. Jory was knowledgeable and easy to work with.
138 reviews
Sort by:
2000 Volkswagen Jetta
by jasonmann on 08/07/2015The salesman, Scott was very easy to work with, did not feel like he was trying to get one over me. Very professional and willing to work with me, will definitely buy a car from him again and recommend him to others as well.Absolutely Unacceptable Service
by B000 on 08/09/2015This dealership (via the head of the dealership) acknowledges they've had service scheduling problems for months but apparently has no concept of the need to not keep over scheduling. I've had several warranty repairs scheduled there. I… schedule them a week or more in advance and am very flexible, i.e., I expect them to schedule me at a time when they can do the work at the time they tell me they will. I can wait a few days or a week if they have no available slots the week after I call, for example. For one appointment that should have been short, my vehicle sat for over an hour before they even moved it into the shop for the quick repair. Most recently, my vehicle sat for four hours before they finally moved it into the shop. Not once did anyone in service tell me there'd be a delay. Not once did they try even giving an excuse. I asked to talk to the service manager while I sat around the next four hours. I was promised he would come to me in the waiting area. He never did. I asked to talk to the head of the dealership. I was told to go online and send him an email even though he was in the building that day. As I said, they acknowledge they've had service issues for several months but seem to have no concept that you schedule based on the number of mechanics you have so you can get people in within, say, 10 minutes of their appointment time. The dealership head seems to feel they simply need to hire the "right" people and all will be well. Wrong--they need to work seriously on their scheduling policies and processes. I would never use this dealership except they are the only one who can do warranty work on my type of vehicle without a three hour or longer drive (each way).not very happy at all with my work that I had done at your dealership.
by danskillman on 06/29/2015It took over a week to get in my part because they did not order it at all. Plus they never even said anything about the oil in my intake of my turbo . !!!Great Deals
by LloydinHelena on 05/07/2015updated 05/18/2015I got a great deal at Ltihia CJD in Helena , MT. They were very easy to deal with.carrie225
by carrie1959 on 04/28/2015The service was professional and very nice and polite2015 3500 possible issues
by ramjammer on 03/13/2015updated 03/29/2015I am still trying to sort out possible issues with my 2015 3500 Ram in regards to why the exhaust brake works most of the time but not sometimes. Also, sometimes when the tranny shifts, it seems to rev up before shifting into the next… gear. I checked the tranny level and believe it is low, but want to confirm with the dealership before adding fluid. As I purchased unlimited oil changes, all service is done by their service department. All fluids are supposed to be checked at that time and maybe the tranny level is where it is supposed to be. Or, maybe it was missed in their inspection. For the most part, I think they are doing a good job and want it that way.2014 ram oil service
by Ramhemi1500 on 03/12/2015On time ,quick,complete,courtious and no oil finger prints.Love my Jeep
by TouchIt on 01/18/2014updated 04/25/2025Called about getting a Jeep Wrangler and they were able to find the one I wanted in Billings and have it to me in just a couple days. The salesman and manager ask me how I'm enjoying it every time I bring it in for my oil change - free… lifetime oil changes thrown in when they found out I was in the military!They are a typical greedy dealership selling junk!
by shawnsgirl2009 on 12/02/2013updated 04/25/2025I was looking for a small truck and took my 2008 Avenger in to trade and on 1 truck they gave me a trade in price, but then on another truck that trade in price was way different. Yeah, I'm gonna pay $700 on top of my car for a piece of… crap 2000 Dakota that's falling apart, Really?Hello shawnsgirl2009, We are sorry that your experience did not meet your expectations. We would welcome the opportunity to speak with you regarding your experience and would be happy to have one of our sales managers help you in finding the right vehicle for your needs. Sincerely, Justin Walsh, General Manager
Lies all around
by hhauler on 10/06/2012updated 04/25/2025I walked in looking for a truck that could tow at least 4,500 lbs. I was shown a 1500 RAM with a V6 engine that the salseman said could handle that weight. AFTER purchasing the truck I realized I had been hoodwinked and have been trying to… find a resolution with the dealership for over a week now. They keep lying to me and have been very difficult to work with. I would stay away and not trust a thing they say!Safety Recalls
by shawnsgirl2009 on 12/02/2013updated 04/25/2025There is 2 recalls on my Avenger but of course my VIN doesn't match them, even though my car has the same issues. I set up appt. to have car looked at before I knew my VIN didn't match and the guy said don't drive car, airbags can deploy… ANYTIME. Got my car there today to find out my Vin doesn't match, but you can go ahead and pay us to diagnose your problem. All the research I've found says NO ONES VINS match!!! Surprise surprise. The guy at the service desk was [non-permissible content removed], didn't care to even try to help me or even be cordial. Thanks for the death trap LITHIA!!Hello Shawnsgirl2009, We are sorry for any confusion, our system does not show that your Avenger is listed amongst those affected. If you have any other question, you can contact the The National Highway Traffic Safety Administration's Vehicle Safety Hotline At 1-888-327-4236 (TTY: 1-800-424-9153).
Lifetime Oil Changes
by touchit on 01/18/2014updated 04/25/2025When I bought my car I purchased the lifetime oil changes. Never a problem getting in and getting it done. I call to make an appointment, drop off car and pick it up later in the day. Sometimes I wait for it and have a complimentary cup of… coffee with the salesmen and talk about the new models Chrysler is putting out.
About our dealership
Hello, I am very sorry to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision regarding service done to their vehicle. We have taken steps recently to decrease any delay in service to increase customer satisfaction. Thank You, Mike Ishak General Manager Lithia Chrysler Jeep Dodge Ram of Helena
by lithia_motors on 08/24/2015