Lithia Chrysler Dodge Jeep Ram of Missoula
Customer Reviews of Lithia Chrysler Dodge Jeep Ram of Missoula
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15 reviews
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BEWARE AND STAY AWAY !!!
by Kim on 07/29/2024If I could leave a negative star, I would ! This shop was horrible from start to finish. Our service man, Justin was completely detached from us as a customer and as a service person taking care of my cars warranty issues. After much t8me… had past e called and texted, Justin would never bother to call back , answer his direct line or even a quick text. I finally had to call the parts department to actually get someone to answer the phone. I understand there were computer and phone issues for a week but, this horrible service went on for 3 weeks. I was told the part came in late, then I was told they found another issue and were fixing that too, ok I understood that can happen. However, after days of trying to get our service representative, Justin, to answer his direct line, we were told the mechanic made a mistake when he fixed the 2nd repair and that had to be redone so, another week in the shop. When I finally was told my car was done and I picked it up there was a gouge on the right side of the car on the fender top side. It was obvious it was from someone dropping a tool onto it. This car was my 1st new car in 30 years and I treated like iamy baby and it was never parked by another car in any lot and always garaged.( I also told Justin about the care I took of my car and he told me his wife was the same way ) I called and left a message about the damage (I picked it up on a Sunday, they left my fob in the car and were closed that day) of course when I called and left a message and texted about this issue there was not call or text back. At this point I just decided to wash my hands of this shop and will NEVER use them again. In my 55 years I have never had such horrible and been treated so bad. They have no care for their customers at all. I also gave the dealership over two weeks to respond to the damage on my car and all issues with service before leaving a bad review. Just goes to,show how horrible this dealership/ service department really is.Not up front. Dishonest.
by JPape on 07/13/2024They under valued my trade in by no less than 2k. The vehicle I was looking at was over priced by at least 3k. That’s according to KBB. That is who they say they use for there values. They were unwilling to negotiate reasonable on the… prices. Kept expressing what it cost them to prep a vehicle for resale. Well my vehicle value isn’t less because of that. Not my first rodeo with them, but thought I’d give them another chance. Boy was I wrong. I think that will be my last car buying experience from any Lithia dealership.Amending original "Blue cuz its not Blue" review
by Very Satisfied Customer on 01/04/2021I am very happy with the dealership and they did what they could to fix my issue.At best apathetic, at worst, [non-permissible content removed]
by Blue cuz its not blue on 12/15/2020Let me start by saying that this is not the review that I wanted to write. It was my first new car, I was excited. It was nearly the shortest day of the year, so it was already dark when we got to the dealership. My husband pulled into… the parking lot and let them know we were looking for a blue Ram 2500 or 3500. They said we were in luck they had just gotten one. As we were looking at it under the parking lot lights, I said “are you sure it’s blue?” The salesman said, “You want me to get everyone to come shine their phone lights on it? Of course it’s blue. Ha ha ha.” I figured it looked black under those lights, but I haven’t seen it in the daylight, so I’m sure it just those parking lot lights. Another time during the process I asked, “Really this is blue? Because if it’s not, I’ll be driving it back here tomorrow.” We all had a good laugh. The staff all seemed very helpful and the process was almost fun! As I finished signing all the papers, I was even thinking, down the road if I need a little car, I might have to get a little Jeep or something, just so I can go back to those guys. Imagine my surprise the next morning when I look out to see a metallic grey/black truck parked in my driveway. I phoned the salesman that morning- didn’t want to call anyone too early on a Sunday. He told me they couldn’t deal with that today and that they would call me tomorrow. So then on Monday he basically tells me that they aren’t going to make it right. I was wiling to buy a different truck, even found one that was more money that they could get from another LIthia. Left a voice mail with the manager, Alan Pettibone and he NEVER phoned back. Maybe they honestly didn't know the color- but you need to make it right. I think if everything goes perfect and you have no problems with your vehicle they’ll be fine to deal with. They made the process of parting with your money smooth and easy, but if you need anything, forget it. You’ll be nearly ignored.Nice!!!!!!!!!
by aloft38 on 02/01/2016Great service at a reasonable price, on time by nice people! What more could you ask for?Tough Negotiators
by Newestramowner on 01/01/2016Like with any purchase, sometimes a final price becomes a matter of desire. I feel we both walked away satisfied and I was happy with my purchase from the salesmen (Josh Doney and Mike Mytty) at the Lithia Crysler dealership in… Missoula. Steve S.Sick Deisel Engine While on Vacation
by kevinh0520 on 09/01/2015While traveling on summer vacation through Missoula on a saturday mid-morning, our Ram 2500 diesel started "missing". Lithia Dodge in the form of Dallas Running (service manager) took us in and got us back on the road that day. Needed… an Injector, valves adjusted, and they noticed bad brakes and took care of that also. He called in a mechanic on his day off in able to fit us in. Didnt get the mechanics name but he deserves thanks also. We were very impressed with their empathy that the vacation was going to be severely impacted since we had reservations several hundred miles down the road.One of the best dealers I have ever worked with.
by sharp2198 on 08/06/2015Everyone was very friendly and courteous. The purchase process was fairly quick (compared to other experiences I have had). I highly recommend seeing Rob or Shawn for help with your next vehicle purchase. They were awesome. Thank you!Great service and exceptional customer care
by Mikeanny on 07/28/2015Mr. Minkler provided exceptional customer service. We were on our way to a wedding and needed work to be done on our transmission and parking brake. He was able to order the parts and have them installed the next day. He expedited… everything from retrieving the part from the receiving and personally moved our truck into the work area. We were on our way before 11am the next day.the friendly dealer
by number1grizfan on 03/18/2015updated 04/02/2015Went in for a service oil change and recalls to be done. Treated great as always and in a timely manner a very nice dealer to go to. And will be back .Oil change tire rotation
by twalther on 02/13/2015updated 03/02/2015Excellent service this time compared to last time. Vehicle was ready in approximately 30 min after being told it would be one hour. Thanks to mike beaver for getting me in and out fast!Professional Service
by MichaelP53 on 01/08/2015As always, Lithia performed its regular service on our Dodge Caravan in a timely & professional manner. Thanks!Nice Dealership
by 1cor118 on 11/07/2013updated 04/24/2025I contacted the dealership in regards to purchasing a new Patriot. David C. was my salesman. He was professional, polite, and matched a deal I found at another dealership on the Patriot. They had the exact Patriot I wanted and I am very… pleased with my new purchase. I woudl recommend Lithia to anyone looking for a new jeep.Good service but labor rate very expensive
by costeld on 06/09/2012updated 04/24/2025Labor rate very expensive. Last visit was three years ago and rate then was $115/hr. Avoid if repairs are not covered by warranty. Vehicle returned as clean as delivered and without any surprise scratches. They upsell like crazy.… "Recommending" service that isnt in owners manual service schedule. If you can avoid their unnecessary "recommended service" (e.g. power steering fluid change, fuel injector cleaner) and can afford to pay astronomical labor rates (and they hide alot of bs in "shop supplies"), then your vehicle will be fixed fine and taken care of.
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About our dealership
One of the reasons our dealership is worth the drive from nearby Kalispell, MT is that we have a wide selection of new and pre-owned vehicles. When you shop with us, you can expect to see a large selection of new Chrysler, Dodge, Jeep, and RAM models, including fan-favorites like the RAM 1500, Ram 2500, Jeep Gladiator, Jeep Cherokee, Jeep Renegade, and Dodge Durango.
You'll also find Certified Pre-Owned (CPO) vehicles, as well as used cars, trucks, and SUVs from top brands like Chevrolet, Ford, Subaru, Nissan, and Toyota. No matter what your preference or budget, you are sure to find something interesting at our dealership.
When you do find something you like, you'll have the expertise of our world-class finance center to help you find the auto loan or lease you need to bring it home. Whether you have great credit, bad credit, or no credit at all, our finance team will do their best to secure you an auto financing solution that works for your budget.
Amenities
- Instant Financing
Edmunds will not let you change the original review. It says I can change the star rating but I cannot seem to do that either! To let everyone know, shortly after-Lithia Missoula DID MAKE IT RIGHT! I am very happy with the service. I would highly recommend them and I am disappointed that I cannot change the original review.
by Blue cuz its not Blue on 01/04/2021