Customer Reviews of Edwards Chrysler Dodge Jeep Ram Village Pointe
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DO NOT BUY FROM THIS PLACE. [non-permissible content removed]
by Brooke Olsen on 04/21/2025We bought a used vehicle from this joke of a dealership, and the second we drove off the lot, the truth started showing. The car had: • A broken daytime headlight • A broken door handle • A faulty tire pressure sensor • A service light… for an oil change • A service alert for the suspension system NONE of this was disclosed. Not one word. When we called them out on it, they told us, “Don’t worry, it’s all covered. We’ll take care of everything—it’ll be done in four days.” That was just them blowing smoke. A full week later, not a single update. We had to chase them down, only to be told they’re not fixing anything. No repairs. No coverage. Just a straight-up, “Yeah, we’re not doing that.” Unbelievable. They sold us a busted car, lied about fixing it, then ghosted us and refused to stand behind what they said. This place is shady, dishonest, and should not be in business. If you value your money, your time, or your sanity—run far, far away from this dealership.Terrible customer service
by Nicole S on 12/31/2023My husband and I have prepaid oil changes and tire rotations, so I took my car in Saturday morning 12/30/23 for service to be done. Warren, the service writer, let my husband know that they close at 1pm but he would leave the keys at the… receptionist desk because I couldn't pick it up before then. When I came into the office about 3:30pm, the receptionist was extremely unwelcoming from the moment I walked in. I told her I was in to pick up my keys and she was just very blunt and persistent about how much she couldn't help me and there was nothing they could do to give me my keys since they did not leave them at the front with her. Apparently, they have no key or way to get into the service department since it was closed and locked. As a customer service worker myself, dressed in customer service attire, I found it extremely upsetting that she couldn't be more considerate and maybe have said "I'm so sorry for the mix up but the keys were not left with me, let me see if I could get someone to get a hold of Warren" or basically any other way of showing empathy for someone who was just about to be without a car for a long weekend. She did not once try to reach out to someone else for help. Upset and with my kids waiting in another vehicle, I told my husband everything she was telling me. He used to work as a technician for a dealership, so he was immediately annoyed and knew she was just being rude and unhelpful. Somehow a miracle happened, and the door got unlocked and they were able to give us the keys! I feel if she would have just tried to be a little more helpful, she would have saved a lot of frustration. I was not rude to her once so there was really no exception for her to be so unhelpful and rude. When I was calling my husband in front of her, I told him "she's just going to tell you the same thing she's telling me," She sat there shaking her head up and down basically saying "yup!!". Luckily, the sales manager helped us to get our keys. I will say we are never coming back here for servicing. To top it ALL off, when I drove off, my car air vents started blowing out smoke from and it smelled like fumes. When I parked, I popped the hood and found a dirty rag and everything was messy with fluids spilled all over. Overall, we are completely dissatisfied with all areas of service from this dealership. Only somewhat helpful person was the sales manager. Good looking out on your end! Hopefully they provide some extra training for those who clearly need it and live up to their standards as it states on their homepage, "a community-minded business that believes in going the extra mile for customers, you can count on our nearby auto repair shop to be here for you down the road."
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About our dealership
Thank You for Choosing Edwards CDJR Village Pointe
The team at Edwards CDJR Village Pointe would like to welcome you to our dealership in Omaha, where we’re confident you’ll find the vehicles you’re looking for, at a price you can afford. Come and check out our full selection of new Chrysler, Dodge, Jeep, Ram, Wagoneer vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality maintenance and repairs, you can always count on the professional technicians in our Chrysler, Dodge, Jeep, Ram, Wagoneer service department as well; where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs.
Lots of folks in Omaha count on the high-quality vehicles and services found at Edwards CDJR Village Pointe, and we look forward to providing you with a premium experience everyday.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (1)
- Spanish