Mercedes-Benz of Omaha
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Customer Reviews of Mercedes-Benz of Omaha
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Courteous, kind and professional.
by Steve on 10/01/2024
Great team there.
18 reviews
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Courteous, kind and professional.
by Steve on 10/01/2024Great team there.Steve, we are delighted to read your positive review of Mercedes-Benz Of Omaha!
Found my 8 series coupe
by Tom on 05/07/2024This was a great long distance purchase experience. Michael Caputo was 5 star. After the initial inquiry, Mike was right there with timely answers and information. I’ve been looking for a BMW 8 series Xdrive coupe for a bit longer than 4… months. A number of dealers seemed ill equipped to handle a distance sale, while others just didn’t get info back quickly. Also missed out on a couple. MB of Omaha priced their car well and provided a trade amount for my car that exceeded any one else’s I had inquired with, based on photos. A purchase like this is a huge consideration and Mike along with MB of Omaha made it happen - even shared in the transportation cost.Tom, it's fantastic to know that Michael and our team at Mercedes-Benz Of Omaha were able to provide you with a smooth long-distance purchase experience. We're glad we could help find your BMW 8 series Xdrive coupe! Thanks for choosing us!
Mercedes
by Cullan Nechkash on 07/30/2023Scott was amazing in helping me get my 2020 Audi a4. He was super attentive and patient. His professionalism spoke wonders and helped with my buying process!Cullan, we're delighted to know Scott provided such excellent service during your purchase of the 2020 Audi A4 at Mercedes-Benz Of Omaha. We appreciate you taking the time to share this positive feedback!
Easy to deal with
by KS on 06/12/2023Great dealership that we have worked with for many years now. On our 4th car from them. Special thanks to our salesperson, Calen, for his help and patience in finding the right vehicle for our family.Thanks for your continued trust in the team at Mercedes-Benz Of Omaha! Calen will be happy to know that he was able to provide such an effortless buying experience for you this time around. Congratulations and cheers to many happy miles in your new family vehicle!
Service with a Smile
by Lisa Kuehl on 04/07/2023Mark at Mercedes was very friendly and helpful. He provided a number to contact him with any questions I might have while the car was being serviced. Once services were rendered he sent an estimate of recommendations the service team… provided. He called and walked through them with me and did not try to over sell me on them. When I picked up my car the process was easy and convenient. Mark was terrific through the whole process — very friendly and professionalMark and the team are thrilled to see your glowing review, Lisa! Thank you so much for supporting Mercedes-Benz Of Omaha and please let us know if you need anything at all down the line. Our team is always here to help you out!
MB service
by TRM on 12/21/2022This is what one would expect from Mercedes service. Attention to detail perfect.Thank you for the great review! We hope to see you again at Mercedes-Benz of Omaha!
No pressure….First class treatment!
by Al K on 07/10/2022We have done business with Omaha Mercedes in service and sales for over 25 years. First class operation and you are treated as a true customer!We deeply value your longtime business and are so glad that is clear, Al! Thank you for the kind words and for the phenomenal review of Mercedes-Benz of Omaha! See you next time!
Great follow-up, awesome value, unmatched quality
by sethr177 on 02/11/2018After getting a 2009 C300, I’m forever spoiled for what seems like unmatched interior quality for smaller-sized luxury cars. My 2009 was totaled in a wreck (everyone was well-protected) so this dealer was on my shortlist of places to visit… to find a replacement. I spent almost three hours with Mike on the first day, comparing different feature packages and vehicles. It was because of his excellent follow-up that he made a compelling case for all the aesthetic features I could ask for, with added value from a new car from yester-year. I was able to take the car home for a day to really check it out. The next day I came with a list of questions and asks for the dealer to make this a really compelling deal. They were fair in price negotiations considering the circumstances. Closing took about two hours to go through all dealer options and another run through with the tech concierge, Darin, who helped setup Mbrace and take me through another technical orientation of the car. I’m now a proud owner of my second Mercedes c300!Thanks for taking the time to write this review! We hope you enjoy your c300!
Another not reported accident
by Nottheonlyone on 01/06/2018I purchased a CPO C300 6 months ago because I enjoy the peace of mind that CPO vehicles have. I went to trade-in/upgrade to find out it was in a major accident with frame damage (welds are visibly done by hand in the entire rear/drivers… side door jam). This was not disclosed to me, nor did I see it on the CarFax at the time. It is not uncommon for CarFax to have delays, especially with accidents that happen a few prior to purchase. I'm not in the market of buying damaged vehicles. How this C300 managed to get CPO status is beyond me. Their solution? Let's offer a trade in $1k less than NADA value instead of buying it back. They offered to help to get into the vehicle was after (at an auction) and refused the price I said I was willing to pay...clearly the only thing anyone cares about over here is profit margins. Thank you for the unsellable, damaged goods.I am terribly sorry for the experience you had with your certified pre-owned C300. I would like to discuss this further with you. At your earliest convenience, please call me at (402) 384-9999. I look forward to your call! - John Langland, General Manager
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by david715 on 05/20/2016[non-permissible content removed] would give them negative stars if I could I went to the mercedes benz dealer thinking that they would be honest and would not sell me a bad car. Bought a used 2009 c300 from them on february 2015, they… told me that the car had never been on any accidents and that the carfax was "clean", i trusted them because like I said I would not think that mercedes benz would go that low as to literaly steal from one of their customers. I went a couple of weeks ago to trade my car in for a newer car and to my surprise the salesman told me that the car was worth 13,000 less that what i originally paid for it because it had been in an accident where the airbags went off. I called mercedes benz and told them about the situation and i thought that they would be honest enough to reinburse me with all the money that they had overcharged me by selling me a damaged car, talked to zach wamsat the guy who sold me the car and he had me talk to his boss, all the guy told me was that it was my fault for not checking the carfax and making sure that the car was not in any accidents and that i could bring the car back to nebraska (i live in california now) and i could trade it in and he would give me $13,000 for my car (I paid $22,400 for it), a loss of more than $9,000. I would not recomend going to this dealer to anyone, they are [non-permissible content removed] and a disgrace to mercedes benz.High Prices and Not so Honest Sales Mgr
by rahulg on 08/23/2009I recently had an experience to try and buy ML 350 from Omaha Mercedes Benz. I could surely verirfy that their prices were highest in the area for Mercedes. More so, I couldnt get a feeling that their sales mgr is attuned to customer needs… and will go an extra mile to get the customer a good deal even though when other dealers in the area were willing to. Sales team is good but their hands are tied as decision on pricing is with Sales mgr. And I could see that their management of sales mgr and business mgr were not transparent about the deal or honest about the facts. Good dealership if you want to speak to the salesman who will go every way to explain you about the car but not a place to buy or lease if you are looking for a new mercedes.Customer is never right
by MBZnoMore on 09/23/2013updated 04/26/2025I questioned a repair and the service manager got so angry he became abusive. They know they are one of only 2 MBZ service centers between Kansas City and Des Moines -- 150+ miles to the next nearest.On behalf of Mercedes-Benz of Omaha, I would like to apologize that we were not successful at providing you with anything less than an exceptional experience. Your feedback is important to us as we take our customer services very seriously. If you have time, and are willing, I would like the opportunity to speak with you in further detail regarding your experience so we can see about finding a solution that is to your satisfaction. Please contact me at your earliest convenience at 402-384-9999. Sincerely—John Langland, General Sales Manager.
Great buying experience
by benzfreak on 06/06/2011updated 04/26/2025Zach made the entire process a pleasure and I wholeheartedly recommend him and Mercedes of Omaha to anyone in the market for a quality vehicle at a fair price.A good experience
by tomhathome on 05/21/2011updated 04/26/2025I stopped in to check on Sprinter Cargo Vans and ended up having a very enjoyable time with John (the commercial vehicle consultant). His knowledge of the vans is exceptional. We took a great test drive; even going farther than normal to… answer one of my questions I found his understanding of how they are used to be encouraging. His interest and enthusiasm are contagious. That's definitely a complement because I never felt pressured for a decision. I don't if I will buy a Sprinter van, but this clearly an excellent dealership.General Culture
by seannomahane on 07/23/2012updated 04/26/2025I bought a new E class from this dealer after owning 3 Acura vehicles. In Omaha, stick with Acura if service and quality are important to you. Never would I think Acura would trump Mercedes Benz, but in service... 1) Three times I have… taken my car in for a 'complimentary wash'. They use it as a sales benefit. They may as well call it the 'dollar wash' as there is always water dripping, water spots, and just generally there is no pride in the wash. Certainly not what you would expect for a luxury brand. Plus, on average I wait 30 minutes just for the wash on an apparent slow day. 2) Ordering parts, you have to call them back to see if it came in. Twice now, I ordered parts that were unbelievably marked up. This time I waited two weeks and then called just to make sure it was the process and not someone on vacation, again. So with this experience on simple things, I am very concerned if I ever take my vehicle in for a more complicated service. On the flip side, Acura washes were perfection. No spots, cleaned interior, air freshener, etc. A full detail for free. Service always called you back when a part came in and you never felt like you had to follow-up on their jobs. I would suggest the Mercedes Benz of Omaha should take a cue from Acura of Omaha. It does make me unlikely to buy another Mercedes again or even recommend them.Mercedes Benz of Omaha. Buy Else where.
by Tomlthrp on 01/28/2014updated 04/26/2025Honestly it was not a "ten" I didn't get the car at the cash price I was going for or bluebooked at. The car needs a lot of work and does not drive smooth due to simple maintenance that was not done before being placed on the lot. Such as… tires alignment and even a battery. For being a Mercedes Benz dealership I was pretty disappointed with cash service, I would believe the vehicles on the lot should be up to par before letting a costumer test drive a vehicle. I know I purchased the car as is, but at least put tires on a car that aren't cupped and a battery that isn't dead before placing it on the lot. I'm gonna bite my tongue and deal with these issues. But was not a good experience buying a used car.Worst dealer experience ever!
by carguy2012 on 09/07/2011updated 04/26/2025This is the worst dealership I have ever had to deal with, which says allot! I found the car online and when I went in to test drive it everyone was nice. It was a used car and was being used as a loaner for people getting service done to… their cars. We drove it and liked the car but didn’t want to finance through the dealership so we went to talk to the bank and called a few days later to tell them we would take the car. I was told it was currently on loan to a customer but it was the end of the month so they asked if we would come in and sign the paperwork that night so the salesman could get his commission and they would give us another car to drive around until it would be back in the dealership the next day. The salesman was nice and I didn’t see the harm in it so we said ok. This is where their service went downhill! We were told it would only take a few minutes to sign the paperwork and had a game that night so we didn’t show up until around 8:30. They kept telling us they were waiting on one thing or another and soon it was after 10:00 and we had our two small kids with us. Eventually after threatening to leave we had the papers signed and were off in the loaner car. When I called the next day about if they would have ours detailed and ready before the end of day I was told the car wasn’t back yet and it would be tomorrow. I told them I couldn’t come to the dealership that day but if they would send a driver to our house with our car that would be fine and I would give them the rest of the paperwork and our cashier’s check. The next night a driver came to our house for the paperwork and check but did not have the car we purchased with him and didn’t know he was supposed to bring it. I called the salesman, then the sales manager, and finally the general manager of the dealership and was told they didn’t know where the car was at and it “may be at the airport” but they didn’t know. All of them were rude about it and not very apologetic. At this point I am stuck in this deal and sent the driver back without the paperwork. I was going on vacation with my family for a week and told them I really needed the car. 6 days later they finally call to tell me they have the car in. But by now I am out of town on vacation so I was not able to get it for a few days. Finally the salesman brings the car to my house almost 2 ½ weeks after I bought it, again with not much of an apology and leaves without giving me in transits or the paperwork I would need to license it. Because of the 2 ½ weeks it took me to get the car that only gave me a little over a week to license it. I figured at least getting the paperwork would be easy but I was wrong. It took 6 calls to the dealership and having to ask for the finance/accountant guy to get paperwork which was not what I needed to license the car so we had to have them send it again. The best part of this story is that when I did get the car it had 1,200 more miles on it than when I test drove it so I don’t know where the car went but it was not at the airport. I can’t count the number of emails and phone messages that I left that were unanswered. And after all that they put my family through, their offer to make things right was a free oil change and a discount on all the high priced things they try to sell you like undercoating. I told them what they can do with that free oil change and their dealership! Everyone has bad experiences at dealerships but everyone I tell this story to can’t believe it and I hope you consider it as well before stepping into this dealership.run away
by bart33 on 04/17/2014updated 04/26/2025I took my S430 to an authorized MB dealer ti have a battery draw diagnosed. The car was not diagnosed correctly however I was charged $1100 and told the car was fixed. The next day the car would not start. The car was returned to MB Omaha… and there it stayed for six months. After the technicians tore the car apart it experienced many electrical malfunctions. The dealer will not return the car in the condition it was given to them in. They instead have offered to refund the money they took under false pretense and to force me to take possession of a car that they destroyed. Very honorable. It is a worthless vehicle now. What am I supposed to do sue them to get my car fixed? I don't have the time nor do I have the patience to put up with the incessant lies and strong arm tactics of a group of thugs unwilling to accept responsibility for their actions. MB Omaha's policy seems to be duck and dodge any and every question and place blame on whomever it may be as long as it is not them. You broke my car and refuse to fix it. I thought Mercedes Benz was an exceptional organization. I was wrong these hacks more reflect the quality and mentality of a used car lot. Slick and sleazy. I am very disappointed in MB in MB Omaha in MB USA for doing absolutely nothing to help one of your most loyal customers get his car back - forget about actually having fixed. They have ad my car for six months! They not only have no idea what was wrong when they took possession they now have blown up the entire electrical system. Your ads are right on target , "The Best Or Nothing" I had the best and got back nothing! I will vow this to you MB USA I will take this case to the internet and to any and every public forum I can find. Your actions and those of your authorized dealership are reprehensible. The general public deserves to know how you feel and treat your customers. After having done just a cursory investigation of the persons at this dealership I have found several others that have had a similar experience to mine. I will contact these people and will implement all facts into the information released on the public forums. Thank You for all of your help!
Mercedes-Benz C-Class
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Mercedes-Benz GLC-Class
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About our dealership
Steve, we are delighted to read your positive review of Mercedes-Benz Of Omaha!
by Mercedes-Benz Of Omaha on 10/02/2024