Village Pointe Toyota
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Customer Reviews of Village Pointe Toyota
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14 sales reviews
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Great sales experience with PJ!
by Do_Re_Jo on 12/31/2016We were fortunate enough to get PJ (Kentril) Smith as our salesman. PJ worked with us, showing us all the options and helping us make the decision whether to lease a new vehicle or purchase a used one. He took the time to show us several… vehicles, both new and used, then worked to get us the best possible deal. PJ was very professional, polite, and helpful every step of the way. When he passed us on to Matt Braun the process went smoothly and we were able to complete the paperwork in good time. We would recommend PJ to anyone looking for a different vehicle; and if the luck of the draw nets you Matt as Finance Manager, you've got a pat hand!Justin provides a premier car buying experience!
by lockescar on 10/30/2016I recently was in the market for Toyota RAV4. I submitted interest forms via the various dealers websites on a Sunday afternoon and within one hour I heard back from Justin D'Angelo. He was very friendly on the phone and indicated asked… questions to get me setup with the perfect car. He maintained regular phone and email contact and worked hard to get me a great deal on my trade-in as well as on my new RAV4. The process could not have been better and Justin was the primary reason for it. He does an excellent job of building relationships and does not make you feel pressured into buying anything you dont want. He walked through the various aspects of the vehicle after I purchased it and continued to contact me for the first 30 days to see if there were any concerns. I cannot recommend this guy enough, go with Justin you will not be disappointed.Congratulations on your new RAV4! It is always our mission to get our customers behind the wheel of the vehicle they want and we are so happy to hear that Justin was able to help you leave with your perfect car. We appreciate your business and recommendation for Justin. We all enjoyed working with you and we hope to have you back again in the future. Enjoy your RAV4!
Disgusted!
by LisaC90 on 05/04/2016If I could give this company zero stars I would! The buying experience was not terrible. It was a very long process but again not bad. Its the after sales service that is ridiculous. Village Pointe sold me a piece of junk. I bought a… 2012 BMW X5 with low miles from them the end of December. Not even 60 days later I was having engine issues. I brought it to there service center and was told the oil was just low and so they topped it off for me at no charge. OK. Great! Well then a couple days later the engine light comes back on and says oil low. So, I took it back to the service center in which I was told I'm sorry we can't work on this vehicle here because we are not a BMW dealer. They then recommend I take it to Markel BMW to have it looked at. At this point I should have know that I had made a huge mistake. Why would I buy a car from you to have issues less than 60 days after I purchase it then you push me off to another service center because you CAN"T deal with the problem. Needless to say BMW took care of my repair as a courtesy charging me only $100+tax for the repair. (The total repair was around $5,000). Great! No problem! I did inform the sales associate that I did have my car in the shop and that I did have to pay a little money out of pocket and that I wasn't happy. Thought the story was over.....think again. Literally 30 days later my car started burning a lot of oil. I was having to put 1 quart every 5 days. So, I took it back to the service department at BMW because again Village Pointe can't work on BMWs (why the hell do they even sell them!). This time I get a call and before they even called my extended warranty company told me the repairs would be close to $15,000!! The extended warranty company I purchased thru Toyota made me move my car to Lincoln BMW to save them money. This car has low miles and the entire engine needs to be replaced?? I am beyond upset at this point. So, as of right now I have been without my car for a month. Finally after I get all the information from the warranty company and the new service center in Lincoln I find out I still have to pay $1000.00 out of my own pocket. I did contact the used car manager at Village Pointe. I explained everything the guy and in return got a I'm so sorry but at least the extended warranty we sold you is covering most of the repairs. ARE YOU KIDDING ME. I was so upset that it brought me to tears. I am beyond upset and I can't believe that he wouldn't even consider taking care of this repair invoice. They were so nice selling the car and then not even 4 months later I am going to be out of $1100 on a car that they can't repair in-house at there facility and they are un willing to help me take care of this issue. I asked to speak with someone else I was told there was no one else that could help me. I was told I could trade my car in for a little above value. Really? That is your fix to this situation. I will never in my life work with you to buy another car you have lost any trust I have. Normally I'm an easy going person I don't like to gossip because I to own a business and I know how important keeping customers happy but wow!!! Forget this car dealership. I will be going to every blog, every review site, the BBB, and I will bad mouth this facility until I'm blue in the face. I know my disgust of what has happened has reached at least 20 people so far and I will not stop because they to deserve to lose some money now. So again. Thanks Toyota Village Pointe I just stopped you from gaining a few new customers. I hope you sleep well at night knowing that you are full of crap. Its ok....it will bite you in the butt one day!!!!Village Pointe Toyota prides itself on customer satisfaction in both sales and service. We find your situation very unfortunate and for both parties involved, unavoidable. I am pleased that after four and half months of ownership, and 10,747 miles of driving, we were able to stand behind our warranty company and get the claim of $14,014.00 covered for you. Like most insurance policies, it does have a deductible and some exclusions of coverage, including any belts and hoses. I hope the repairs performed at the local BMW dealership are trouble-free for you in the future and we do apologize that you had to cover the costs of the deductible and the belts and hoses associated with the event. If you would like to personally discuss the matter, you can reach me directly at 402-496-4444. Sincerely, Steve Kurtz, General Manager, Village Pointe Toyota.
Great buying experience
by SueandGary on 04/23/2016We purchased a 2016 Toyota Highlander from Dean Johnson. The transaction was fast and flawless. No high pressure and a totally cool guy. Would highly recommend him.Dear Sue and Gary, Congratulations on your new Highlander! Thank you for your compliments to Dean Johnson. We appreciate your feedback and thank you for taking the time to post comments. -Your friends at Village Pointe Toyota
Horrible
by siddiqui1 on 04/15/2016I have bad experience with village pointe toyota. The sales person josh was so unprofessional and rude.Positive Purchasing Experience
by hybridfan8 on 04/17/2016Very happy with my new Avalon Hybrid. The salesperson who handled my purchase was Dean Johnson. The car I was looking for (color) was not in stock but Dean found it and arranged to have it brought to Village Point Toyota. I felt he was… really working for me to get the best price possible. I recommend looking him up if you visit/contact this dealer.Congratulations on your new Avalon Hybrid! We are happy to know that Dean was able to provide you with the exact vehicle you were searching for. We truly appreciate your business. Thank you for choosing Village Pointe Toyota!
My best car buying experience
by clanger1 on 01/15/2016Dean Johnson went the extra mile to get me the vehicle I wanted. Dean and Village Pointe delivered on everything they promised. They are efficient, courteous and a pleasure to work with.Thank you for taking the time to tell us about your experience! We are happy to hear that Dean was able to get you into the vehicle you wanted. We truly appreciate your business!
Thank you for taking the time to tell us about your experience! We are happy to hear that Dean was able to get you into the vehicle you wanted. We truly appreciate your business!
Horrible experience
by Duffy11111 on 12/10/2015I purchased a Venza with ZakTek, they never called me to do the ZakTek and when I called them about it they were rude. One individual in service actually had the nerve to ask me why I hadn't called sooner. Deena was no better, she… actually lied and told me I had to come into the dealership to cancel the MPP coverage because they would need to verify it was me by looking at my drivers license. I called MPP and you can cancel over the Internet. These guys lie and provide horrible customer service. Do not buy a car here you wI'll have nothing but frustration. They don't care about the customer.Great Dealership
by dmbrown1976 on 02/02/2015Bought my highlander from Tony Anderson, was the easiest car deal ever. Gave me a great trade in price and no haggling, Service is great, I like the fact you don't have to make an appointment for an oil change. Everyone is friendly and the… new dealership is beautiful!Never going back!
by toyotafan28 on 07/20/2014I had been a loyal customer at Old Mill Toyota. The new ownership and management is terrible. I leased a car and had a terrible experience and then I tried to buy my leased Highlander and the sales staff was so bad we finally went over to… Performance Toyota to purchase the car. In addition, the employees in the service are not much better. They try to sell services you don't need. After being a loyal Old Mill customer for over 10 years, we will now be heading to Performance for all of our Toyota needs.No haggling at this place for a new car
by kannadiga on 01/11/2008The interent sales manager was quite direct. He basically said that the price he was quoting included the DEALER HOLDBACK money . He said that he will get paid by the company, but he wants me to pay too! Go figure that! The sales person… who showed us the car was extremely annoying. Laughing at inappropriate times, made us feel like we have no clue about what we are talking about.Over 9 months to order and still waiting
by recce93 on 05/12/2014updated 04/25/2025Ordered the new 2014 Highlander Hybrid in January and were told 90-120 days. At about the 100 day mark and after calling corporate HQ, we are now told it will be another 4-5 months from now. 9 months to order and get a car is… ridiculous. What am I supposed to do after ordering and waiting this long. Should have gone to another dealer.Be prepared for frustration...
by huskerfan4 on 01/05/2014updated 04/25/2025This is the 1st out of 7 times that I've went in to buy a car at a dealer and didn't come out with one (over last 17 years). I went in there and had done my homework (KBB, Edmunds) for a 2012 Corolla. The salesman (Jay) was very nice and… helpful. We picked one to start "negotiating" on, and the salesman then turns it over to a manager. Lucky for him I don't remember his name, so he's spared being revealed. In an email before I came, I was told I would basically get the KBB trade-in value, as it was the standard. That was $3444. The manager starts the discussion by saying they looked at my trade, and they'd give me $1000. I was surprised and said that this wasn't going to go well because I didn't have to expect to negotiate my trade value to that degree. With that $2500 difference before we even started talking final price, that's too far to make up. It took me 30 minutes to get him (with him staring at the KBB screen saying $3444!) to come up to $3000 on just my trade. Then it didn't get any better. They're starting price was $700 over book retail value. The negotiating consisted of him coming down to just OVER the retail book value, and taking off my undervalued trade of $3000. And he kept saying he doesn't even know if he would do THAT deal. He said that he'd have 10 customers to buy it at that price if I wouldn't, so he didn't need to go any lower. And he never did. I told him I needed to feel like I was getting a good deal, but he was selling me at over retail and under trade value so I just couldn't. I showed him that the price I was asking for was just below (by $600) the book retail price minus my trade value, and that was not an unreasonable price. His response? "Well best of luck to you...maybe if you can walk out of here and come to your senses, and suck up your pride, then we can do a deal later". WHAT?!? Wow...I was shocked and I stood up and left...beware. By the way...went down the street to Honda of Omaha and was in and out in less than 2 hours with a Honda Civic. Gave me full trade value right away without even a flinch, and came down enough to make me feel like I got a deal ($500 lower than book retail minus full trade value, which was $1700 lower than their asking price minus full trade value). Plus, Honda had a $99 doc fee vs. Toyota's $400.Aweful Customer Service
by kilgorem on 10/02/2012updated 04/25/2025Bob E. is was the rudest sales person I have ever met. I received the worst customer service that i have ever received anywhere. He basically told me to leave within a minute of talking to him. I had several conversations with the sales… manager prior to waiting my time and gas on a trip to Old Mill. I explained over the phone that I am deploying to Afghanistan and did not want to continue to pay insurance and storage fees on my Tacoma. The sales manager (Chance) referred me to BOB E. When I arrived Bob acted like he was above anyone in the office and treated everyone around him poor. He rolled his eyes when I told him everything that was going on and he then refused to look at my truck. He did not even see my vehicle and refused to look at it. After my poor experience with Old Mill Toyota I will be sure to purchase my next Toyota at Performance Toyota
Toyota Corolla
Nissan Altima
Nissan Sentra
Toyota Camry
About our dealership
Thank you for your feedback! Were happy to hear about your outstanding experience with PJ, and we truly appreciated the chance to earn your business. Our team can't thank you enough for the recommendation, we look forward to helping you out in the future!
by van_tuyl on 02/05/2017