Honda West
Customer Reviews of Honda West
Review type:
Car Purchased 1/11/2025
Five stars
by Wendy Chen on 04/10/2025Hector and Danielle did great job of service, very patient explaining my questions, high quality expert serviceYour satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!
Scratch after service
by Disappointed on 01/22/2025updated 01/28/2025The vehicle was brought in to fix scratches. After more than 2 hours despite the scheduled appointment, the service and car wash was done, there was a scuff on the back that wasn’t there before it was serviced. The service dept refused to… fix it even though it was pointed out that it happened during their service. Poor customer service. Not to mention this vehicle was brand new and was bought from this dealership just a month ago. Bad customer service.We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (800) 249-9504 when you have a chance. Thank you, and we look forward to hearing from you.
Car Purchased 1/11/2025
by Hughie P. on 01/14/2025updated 01/21/2025My husband and I are very pleased with the total experience that we had purchasing our new vehicle on Saturday, January 11, 2025. We went in with preconceived ideas of what we wanted but it was not the best option for us once the total plan… was discussed. The Sales Rep. Mr. Patterson who assisted us was very knowledgeable and patient.Thank you for the positive review! We’re proud to have earned your satisfaction and hope to see you back soon.
4th Honda Purchased
by PhinsFan on 07/17/2024updated 01/03/2025Jason did an outstanding job. He listened to my needs and meet every one of them. Gave me what I expected for my trade, lower my interest rate and payment. I won't buy anything but Honda and only from Honda West.We’re so happy to hear about your positive experience! Your feedback means the world to us.
New Car
by Andrea Tyler on 08/06/2024updated 01/03/2025Great and pleasant to work with Kenny WeaverThank you for your kind words! We’re thrilled to hear about your great experience and look forward to serving you again.
Our experience at Honda West
by Dogmom! on 12/26/2024We just leased our second vehicle from Honda West. Our salesperson, Darryl Best, was awesome. He showed us all our options, explained all the functions of our new vehicle. He is very knowledgeable and courteous. We felt like we were leasing… from a trusted friend.Your positive feedback means the world to us. Thank you for allowing us to exceed your expectations—our team is here for you anytime!
If you're going to Honda west, just go down Sahara and drive right past it
by Rita on 12/20/2024If you're thinking of coming to Honda west., think again and go literally anywhere else. The junk yard will give you better service. Wow...all I have to say. Wow, in a horrible and shocked way. It blows my mind how when a female calls, we… get one response. I call, I get told the car wasn't even diagnosed and needed an admin to give the approval to access the car- excuse me what? My husband calls, "oh we are working on it as we speak." When a man calls a different answer. At the end of the day, car is still with the dealer (2 days later and no diagnosis. And they won't give you a loaner without a diagnosis). The tactic was to get out of paying for a rental for a day. Where's the honesty? Where's the transparency? You might find that at Findlay Honda, definitely not Honda west. Yikes! Yagger, the techs name, how this man has a job blows my mind. Extremely rude and dishonest. Flat out lied to me and told me there was no courtesy shuttle. My car has less than 5k miles. Bought off the lot a few months ago. The website claims they have Honda certified technicians but can't diagnose an issue for a H O N D A?! But didn't yall just tell my husband that you were working on it? What a joke. From the extremely horrible service received and lack of training on their own cars, I will get rid of that car as soon as I possibly can- thank you lemon law! Honda west is a class action waiting to happen. I will gladly join that settlement!We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our General Manager would appreciate the opportunity to speak with you more regarding this matter. Please reach out to us at (800) 249-9504. We look forward to hearing from you.
Car purchase
by Ron Fujiwara on 12/13/2024I was unhappy with my previous car due to gas consumption and coincidentally I received a call from Honda West asking if I was interested in a new car. So, I made an appointment for the following day. When I arrived at the dealership I… was introduced to Marcus. He was very helpful, insightful and informative. He asked all the right questions to determine my needs/wants and we were able to find the perfect car for me. I really enjoyed the entire car buying process and it was the easiest car buying experience if ever had and It was all due to Marcus’ great customer service and his expertise and knowledge. Thanks.Ron, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Amazing experience
by Jessie O. on 11/23/2024updated 12/03/2024Kind, professional, fast. It was a great experienceThank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent experience
by Lois Rattner on 11/18/2024Nate was very patient and knowledgeable.Lois, we are so happy to read such a great review about Honda West! We hope to be of service to you again in the future. Best wishes, Honda West
Darryl Best is the BEST!
by TraceyC on 11/04/2024I had a wonderful relaxing experience in purchasing my car. There was no pressure in purchasing and I also felt that Darryl was concerned about my needs when purchasing.Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great vehicle and amazing service
by _K_oni_ on 10/26/2024updated 11/04/2024My wife and I walked in wanting to check out the new Pilot, Loved it! Was surprisingly better than we anticipated. Richie was a lot of help. He was super patient while we decided what we wanted to do. We ended up leaving to think about it,… came back the next day and Richie helped get us into the Pilot with terms we were comfortable with!!Hi, thank you so much for your positive comments about Honda West! Have a nice day!
Transition to an EV
by Drea628 on 10/20/2024My husband and I have been researching the EV market. We originally thought we would go with Tesla since they were the main EV in the market for several years. We were excited to see Honda release an EV SUV. We have owned several Honda… vehicles, and know how reliable they are. This car is the PERFECT transition from our CR-V. We are so happy to join the EV community with another Honda! Hector was so helpful and he was so friendly during our test drive and purchase.Hi, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Honda West!
Quick Great Deals
by Dmercado on 10/05/2024Worked with Jilmar and he got us a new HRV leaseHello, thank you so much for the positive review! We hope to see you soon!
2010 highlander
by seniorjud on 09/24/2024had a fantastic rep, marcus and went above and beyond to assist me.We’re thrilled to hear that you had a positive experience. Thanks for sharing your feedback!
Bought a second car
by Cat BnPops on 09/12/2024Always a great experience looking and or buying. No pressure, comfortable and friendly setting.Your review brightened our day! We’re so glad we could meet your expectations.
Honda West is my new dealer
by Phathead on 08/09/2024Jason, Megan, and the finance manager Javier are some of my new favorite people. They listened to what I needed and made a recommendation that fit my needs and budget. I drove from St. George Utah to work with them. I chose to do this… over working with my local dealers. I would definitely recommend the entire Honda West team. When I arrived they had my car detailed and ready out front with a VIP tag with my name on it. This wasn’t necessary at all but it was a nice touch. I am a loyal customer. I have been with State farm for 25 years now and refuse to change. Normally I would have bought a Kia. However my son wanted a Civic due to the high reviews and low cost maintenance. I shopped around locally and was not impressed at all. I found Honda west online while playing world of Warcraft oddly enough. (We were running a 25M BWD in cata classic). Anyway I was able to work out a quote, apply online and arrange for pickup the next day. All while crushing the DPS meters (wow term) Because of this experience I am considering switching to a Honda myself just so that I can work with the Honda West staff.Thank you for your kind review; we are happy to pass along your comments to our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Avoid this Honda Dealership!
by HONDAREVIEW on 06/18/2024I went to this dealership for a simple battery change, expecting a quick service since my car is under warranty. However, I ended up waiting for over two hours just for them to replace the battery. To make matters worse, despite being… under warranty, they refused to honor it for the battery replacement and charged me a whopping $400. When I mentioned local dealership coupons that could have saved me money, they outright refused to match them. This has been my worst dealership experience in twenty years of owning Honda cars. The service was slow, the costs were exorbitant, and the customer service was incredibly disappointing. I will not be returning to this dealership and would advise others to look elsewhere for their Honda service needs.It is disappointing for us to hear that your experience was anything less than great. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Honda West (800) 249-9504
Arturo Best salesman we have had in quite awhile
by Buckeye Bon on 06/12/2024Arturo went above and beyond to save the sale. Bought us cookies gave my wife a key chain Great attitude If you go to Honda Wedt stop in ask for him 5 StHi, we are so pleased you enjoyed your visit to Honda West! Please don't hesitate to reach out if there's anything additional we can do for you.
Great salesperson One of the best in Vegas. Man of integrity
Excellent
by drandle on 05/30/2024Kenny was awesome! He was respectful of my time and needs. They made it happen and I was more than satisfied with my new suv purchase! Will recommend to all!Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (800) 692-2129. We look forward to hearing from you.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Wonderful sales staff
by newvegas on 05/10/2024Just moved from PA to Las Vegas. The staff at Honda West were more than helpful and friendly handing my sale with grace. You can tell they do a lot of sales for people moving to Las Vegas by how simple they made the process. I was… literally able to drive my car off the lot that day.Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Thank you for the positive review! We’re proud to have earned your satisfaction and hope to see you back soon.
by Kennedy Seaton on 01/22/2025