Customer Reviews of Planet Nissan
Review type:
WOW!
Car fix
by Prettygurl312rhodes on 10/26/2018updated 11/01/2018I went in to get my car checked out to see what was wrong with my car. My breaks was squeaking and my tires needed air. I got helped from Joshua Youngblood, he took very good care od me and my car, he explained everything that was wrong… with my car. He had great customer service, a great attitude and cared about how my day went. He made my day great. The whole staff was great.car maintenance
by JessieHernandez on 08/25/2018i would like to personally thank Ken Voltage for being so professional in dealing with my 2 Nissan Altima he always make sure that he provide 5 star service.Well Appreciated Sales Attention
by Luis on 07/14/2018Well beyond my expectations on the purchased of my new "Nissan Versa S" thanks to the dedicated attention and professionalism of our sales representative "RAY PARKER" who with dedicated personal attention put his 300% efforts so that I… could como out of the dealer with brand new car. THANK YOU RAY... ALWAYS APPRECIATED. On the scale of 1 to 10 your are at the highest 10. (THERE IS NO BETTER PLACE TO TO BUY A NEW THEN PLANET NISSAN).False Advertisement
by Tim on 04/15/2018Internet special for a vehicle listed at $14,800. Was in shock when came with a final price of almost $18,000. Added features or security was their answer. I was told by sales agent that offered that price to get people in the door. Well I… was in the door with cash ready to buy but not get lied to and ripped off.The needs of our customers are always our top concern. We would appreciate the opportunity to hear more about your experience. Please reach out at your earliest convenience. Sincerely, Planet Nissan Team
Unprofessional
by jaque21 on 04/11/2018on 04/10 l started talking to Davit Hambardzumyan sales person to get a lease. Bottom line, he sent the prices for a car, we closed the numbers by email because lm in CT moving to NV. Before sending him my credit info l sent an email… confirming how much my monthly payment would be and he agreed with all the amounts. Once l sent him my social, he came back to me saying #1 he actually didnt have the car l wanted and #2 he could sell me the regular version of the car l wanted for $44.00 extra on my monthly payment. When l asked him why would l accept a car that actually didnt have a navigation paying 189.00 when he first offered the same car for $145.00 he said that the $145.00 didnt include the "documentation fee off $499.00". l clearly sent an email confirming all fess and costs and he NEVER mentioned that fee. He ran my credit score without having the car and tried to push me a cheaper car for way more of what we agreed for the better car. l would never recommend this place to anyone. I'm moving to NV and was trying to make sure l would have a car before getting there. l literally wasted my time and added a stressful situation when l already have tons with my move. l'm really disappointed with the services from this dealer and l think they tried to push me a deal by running my credit score before checking if they had the car and by hiding fees. DO NOT waste your time at Planet Nissan. Now l have no car and a hurt credit score.We are truly sorry to hear of your recent experience. We can assure you this is an isolated incident and not how we intend to conduct business. We appreciate that you took the time to bring this to our attention. We would appreciate the opportunity to further discuss your situation, please reach out at your convenience. Sincerely, Planet Nissan Team
Amazing staff!
by Alicia on 02/28/2018Kevin is amazing! Very nice guy. Kevin made sure I got my deal completed and that I was satisfied in my new Altima. Thank you so much! Thanks to Sid too he helped me as well.Hi Alicia, and thank you for this great review! We're excited to hear that Kevin and Sid took care of you! We look forward to working with you again. Best, Planet Nissan Team
Worst Place in town - Old Styple Vegas Ripoff
by 10-3-2017 on 10/03/2017Unfortunate that one star is the lowest rating available. as ZERO would be far more appropriate. RUN!! - Don't walk away from this extremely dishonest dealership. Don't buy a car here, and for God's sake don't use their service department.… Every interaction with this place I was told one thing and then something else after the fact. I called this location for a minor repair of a plastic motor shield that goes under the motor. When I called, the service agent told me the parts would be $150, but just in case, come in for an estimate. I did, all of a sudden the parts were $480. I wanted it fixed so I went ahead and the service rep that we should order them. He told me the repair would take an hour to an hour and a half and the installation charge would be $100 to $150 and take about an hour to an hour and a half Got to the parts department, and the parts guy said, "What do you need?". The whole point of going for the estimate was to have them tell me.... I'm not a mechanic. Zero communication between the service and parts department. The parts guy said the parts would be in the next day and they would call to schedule the service. Five days later, when I had heard nothing, I called them and the parts had been sitting there. I went to schedule the repair, and the agent on the phone set the appointment and mentioned the service charge would be $380 dollars. What?????? I went in for a quote and the service rep wrote nothing down, put nothing in the computer. Took a half an hour to get it straightened out. Arrived the next day on time for the appointment, and the finished FIVE AND A HALF HOURS LATER. "Gee, it was busy" was all they had to day. Didn't seem to care a bit that I had a major surgery in the morning the next day and the extra three and a half hours I was stranded in the dealership waiting completely robbed me of the time I had left to take care of major issues that I needed to complete before the surgery. Their general attitude was "gee, too bad, so sad". When the car came out, there half of the promised repair had not been completed. By that time I had to leave so had then note the problem on the invoice, which they did, along with verbal promises to fix it when I recovered from the surgery. Finally got there today, and all the service department management was tied up with a warranty audit.... whatever that is. Whatever it is, it was clearly more important to their management than CUSTOMER SERVICE, so I instead got to talk to the "shop foreman", who refused to honor any of the commitments they had made to me. "Too bad, so sad........" should be the motto of this agency, and hung next to the other which should be : "Take as much money from the sucker ('err customer) as you can, even if you have to lie to get it, and then do as little as possible as smugly and dismissively as you can. AGAIN, RUN, DON'T WALK AWAY FROM THIS DEALERSHIP!!!!. Don't buy a car or do service with them. In my opinion, this place represents the worst of Las Vegas and clearly has the old style "MOB" mentality of separate the suckers from their money.Great Service
by Jessalyn on 08/25/2017updated 09/12/2017Very friendly & timely, waited for my car and they made sure I didn't have to wait too long. Customer service was excellent.Exceptional Service Advisor
by FM on 06/20/2017Just wanted to take a minute to let you know that Ken Vontalge is an outstanding representative of Planet Nissan and an exceptional Service Advisor. I've bought three new Nissans from Planet Nissan over the past 8 years, in large part… because of their dependability. On those occasions when I need to get an oil change, scheduled maintenance, or a repair, Ken is always there to assist me. He keeps me updated on the status of my car whenever I've needed to leave it overnight and has arranged a loaner car for me. If I have questions, he provides straight answers and never keeps me waiting. It's this kind of service that keeps me a Planet Nissan owner and a completely satisfied customer.Thank you for this great review! Ken is truly an exceptional employee and we appreciate him for giving you a great experience. Best regards, Planet Nissan Team
Great experience!
by Nikki on 05/13/2017updated 05/23/2017We were first time car buyers, mike bata really helped us out, got us all information we needed and we left with exactly what we wanted !Excellent Salesman
by Felipe on 05/14/2017I would like to thank Pablo de la Cueva for his service and time by helping me in the purchase of my second car, with Planet Nissan.darling1506
by darling1506 on 01/11/2017updated 01/20/2017Very nice Atmosphere and Customer Service. Jordon was very nice and accurate with his information, the price could have been a little cheaper, the labor cost is too much.Thank you for your review. We are glad to hear that Jordon was very nice and efficient during your visit with us. We look forward to working with you again in the future. Best, Planet Nissan Team
Service
by Mradallen on 01/08/2017updated 01/20/2017I always get good service from the dealership. The service rep is fantastic and I really appreciate the hard work that he puts in. He always make you feel like you are a priority even though he is busy.Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Best, Planet Nissan Team
Oil change
by njsteger on 01/09/2017updated 01/20/2017I decided to leave my car and have someone pick me up, so Ken went ahead and fixed the recall on my vehicle.Thanks for the great rating and review. We are pleased to hear that everything went well for you. Best, Planet Nissan Team
You guys are great!
by Neli702 on 01/09/2017updated 01/20/2017Fast friendly service every time! Chris is always helpful and friendly and always calls me when my vehicles are ready. I really appreciate that. Thanks againThank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Chris is always helpful and friendly during your visits. If you have any questions, please don't hesitate to reach out to us again. Best, Planet Nissan Team
Lavinia Levy
by Lavinialevy on 01/07/2017updated 01/17/2017My sales man John was awesome and so was Lee. This was my 2nd time at there buying a car and Lee recognized me right away and even remembered my moms name when she had to co sign for me. He immediately jumped in to help John and make sure… my husband and I were taken care of. They both genuinely cared and weren't pushy.Thank you for taking the time to share your feedback! We are very pleased to hear our consistent excellent customer service has earned your repeat business. We hope you are continuing to enjoy your purchase from Planet Nissan. We cant wait to see you for your next servicing appointment! Best, Planet Nissan Team
Earth to Planet
by Sonja_A01P on 01/03/2017updated 01/17/2017Friendly, honest and courteous service. Mike my service associate is wonderful as always. I am looking forward to my next visit.Thanks for your perfect review. We're glad to hear that our team was friendly, honest, and courteous. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Planet Nissan Team
Oil change
by Salvador12345 on 01/04/2017updated 01/17/2017Present people .easy to work with. They treat u right. Always willing to answer your questions .there always available. GreatThanks for the great review! Please come visit us if you need anything else, be it service or sales. Best, Planet Nissan Team
Good Service
by 1Mathieu1 on 01/04/2017updated 01/17/2017I like that Im always asked if I want a car wash, and they seem to care about my vehicle like the way I care about it. Also, Heath takes time to make sure I am happy and calls me in a reasonable amount of time.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to visit us if you need anything else. Best, Planet Nissan Team
Definitely a great place
by JeffSP35 on 01/06/2017updated 01/17/2017Ken was great, offered me a rental right away when he knew it was going to be a long wait. Always called when he said he would to deliver updates.We are truly grateful for this awesome review! We are thrilled that Ken was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best, Planet Nissan Team
Planet Nissan
by JordanB0809 on 01/07/2017updated 01/17/2017Extremely professional. Great all around experience at Planet Nissan. Highly recommend Planet Nissan for service of your Nissan vehicle. Awesome service department.Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Planet Nissan! If there is anything else we can do for you just give us a visit! Best, Planet Nissan Team
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- English
- French
- Bosnian
- Arabic
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional customer service, and we are extremely happy to hear that Ray was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Planet Nissan Team
by planetnissan on 07/18/2018