Sahara Chrysler Jeep Dodge Ram
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Customer Reviews of Sahara Chrysler Jeep Dodge Ram
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Disappointed
by Regis on 04/08/2023I really feel like this is causing me to be emotionally distressed, I feel like the workers really do not care, today I cried on my way home because of this service I’ve been having. This is a really a huge regret and it’s unfortunate. My… vehicle has been there since March 7 in the service department, they are terrible ! Terrible communication.They have had the part they needed for a week and 3 days, they told me they had to find someone else to work on my vehicle because a technician quit, then the next day they said oh, the technician didn’t quit. I waited 3 days for a manager to call me back , those 3 days I called every day and the manager was never available per the staff, due to meetings and out of the office . Only for someone to call me back, I guess a supervisor on day 3, to just say the manger has been out all week, supervisor tells me that my car will be ready today April 7, it’s should take about 9 hours for everything to be done, So I drove up there without calling because Here it is April 7 and my car is still not ready. My feelings where really hurt at that point. I have gotten 3 dates that my car was suppose to be ready, and now they are saying it won’t be ready until April 10th and again, of course , there is no manger available to talk to. The staff they’re most of the time don’t know what they are talking about I’m guessing. I’ve been calling and texting everyday which I’m kind of disappointed because I don’t like bothering people but at this point I felt like I had no choice.I wish I had looked at the reviews before taking my car. No wonder they only have 3 stars. I called customer service complaints only to find out 2 parts on my vehicle have been recalled and not once did they mention to me that they could have fixed that for free. Really sad. I Do not recommend
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