Customer Reviews of Ira Lexus of Manchester
Review type:
Exceptional Sales Stagf
Aggressive used car buying manager
by Brian on 03/08/2025To start, Harris is a great sales person and I was thrilled with my used Lexus purchase when I left. Due to the time of evening when we wrapped things up, my State Inspection could not be completed as the techs had gone home. Came back two… weeks later to get the inspection completed figuring this was an easy going process and what could possibly go wrong. MAKE SURE TO GET EVERYTHING IN WRITING AND DO NOT LET YOUR GUARD DOWN WITH LEGALITIES. Get your State Inspection done on the spot with used vehicle purchases and/or take a video of your vehicle all around to prove the condition when you left. Found out immediately from the tech that they were going to fail my SUV for a chip in the windshield. Told the tech that chip was there when I bought it and they would have to address this. Tech got my sales person Harris who went back and forth with the used car manager saying basically they would not cover it and it was my problem. Advised it was not there and I seen it at the time of purchase but it was so small and not in the field of view for the driver so I thought it didn't matter. (Found out later it didn't matter) Harris led me to his office where the used car manager was waiting. He was loud and aggressive while at the same time claiming I was aggressive since I walked in (not true). Got upset when I was told I would need to buy a new windshield for something that DOES pass inspection. Also told them if they would not address their issue, to give keys back and I would be reporting to the attorney general and bla bla bla. This made the used car manager REALLY MAD and he told me how dare I threaten him with that. That is not an avenue I want to go and he would easily win if I did. At this point he was showing the true colors of the nastiness you could face if the used car manager does not respect you. (I came in wearing beat up jeans and a t-shirt so I do not look like common clientele is what I figured) In the end they passed my SUV but only after I stood up for myself. If I could not have stood strong, he would have easily bullied me into buying an unnecessary windshield. Again... this is the used car manager and not Harris. Harris was the middle man and was told to brush me off so I do not fault him for this. Also, all other associates I have had the pleasure of speaking with were over the top nice. Remember you will only see sunshine and rainbows if you do not require the dealership to step up on their obligations. Also wear something nice when you come in or you may be profiled as someone they can take advantage of.Great Experience
by Dgriswold on 05/07/2024I didn't purchase my vehicle from this dealership, but I was still welcomed with open arms. The team, especially Eddie treated me so kindly. I couldn't be more pleased.That's wonderful to hear! We're glad that Eddie and our team at Ira Lexus of Manchester made you feel welcome and provided you with kind treatment, even though you didn't purchase your vehicle from us. Customer satisfaction is our priority, and we're thrilled that you had a positive experience.
Service Ira Lexus of Manchester
by nfraser on 05/04/2024Excellent, fast and efficientWe're delighted to learn that your experience was excellent! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Awesome help after a car flood disaster
by Thechecos on 05/04/2024Eddie helped to coordinate care and repair of my vehicle. They did a great job.We're delighted to learn about your positive experience and the awesome assistance provided by Eddie! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Hesitantly diappointed
by Jcarne1 on 05/01/2024Unfortunately I went in to have a break issues addressed . Initially had great communication with whom contacted me to follow up after my car had Alerts. Assured that a loaner car would be available when I arrived. When I got there there… wasn’t one which wouldn’t not have been such an issue if I had been told prior to driving there alone and needed to go to work straight after. Then they didn’t even address my complaint just did a basic inspection and reset my codes. My brakes were glitching as I drove out of the lot. Now I’m gonna have to go to a reputable mechanic to have my antilock brakes fixed that should be under warranty. Very frustrating. Atleast the inspection was complimentary. I’m hoping this is just because they were bought out this week and not a preview of future service.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
25k and still a quality experience every time
by Jimcelt on 04/24/2024My 25k service was schedule easily by phone service reminders were timely and helpful. Valets were attentive and cordial, work was performed as planned and car was sparkling from the courtesy wash.That sounds like a smooth and satisfying service experience! It's great that scheduling was easy and that the reminders were helpful. The attentive valets, planned work, and courtesy wash all contribute to a positive visit. Thank you for choosing us!
Saturday service
by NHJoeLexus on 04/20/2024Great service advisor Eddie. Attentive and knowledgeable, friendly and professional. A pleasure to work with!It's fantastic to hear that you had a great experience and that Eddie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Excellent Service
by Linda5267 on 04/23/2024Complimentary service appointment. Fraser picked up my vehicle. I always ask for him. Josh did the service. A+. Highly recommend this dealership.It's fantastic to hear that you had a great experience and that Josh provided A+ assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Timely, thorough, courteous
by Maeming on 04/10/2024Car was immediately taken in. A very short wait and I was free to wait for service completion. Once a big tire roblem was found and the wait would be much longer, valet to and from the shopping area!! I am a long time customer. This is… why.It's great to hear that your experience at the dealership was positive and that they took care of you promptly. Providing valet service and accommodating longer wait times with shopping options certainly adds to the overall customer experience. Thank you for choosing us!
Stellar Service and a Memorable Experience
by Moeturc on 04/02/2024updated 04/08/2024First time at this dealership. I stopped by to ask a question about servicing my son’s car. Every interaction, from the random staff member I met when I pulled in and asked for help, to intake, drop off, work in progress and final return of… the vehicle was exceptional.We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
As Good as It Gets!
by Pablo34 on 04/06/2024The service experience at Ira Lexus was everything I was expecting as a return customer. From the moment you pull in they take care of you. My service manager walked me through where I was on my vehicle and allowed me to make informed… decisions on what work to get done. I was updated throughout the process and had a great experience there. Not to mention the great discounts for coming in on Saturdays! Highly recommend the Ira team for your Lexus.It's wonderful to hear about your positive service experience at Ira Lexus of Manchester! We're glad that the service manager provided informative guidance and updates throughout the process, and that you also benefited from great discounts. Thank you for recommending the Ira team for Lexus service.
Exceptional Sales Stagf
by Mmhickey on 04/04/2024Working with Stephanie Nix was informative and no pressure. She patiently answered all the questions we had about the vehicle. Working with the receptionist, manager and finance people were also friendly and pleasant.It's great to hear that you had a positive experience working with Stephanie and the rest of the team! It's important to feel informed and comfortable during the car-buying process, and we are glad Stephanie was able to provide that for you. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your new vehicle!
Great Service!
by Deb603! on 04/03/2024Went in for my first oil change. Everyone was great and very nice to deal with. Thanks so much!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great from Start to Finish!
by A Scalingi on 04/01/2024Everyone at Lexus of Manchester was great! They all went the extra mile to take care of all my needs. Including but not limited to giving me a number for a different insurance company that I got a Much better rate from. The whole experience… was easy, streamlined and painless!Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Excellent service appt with Eddie
by Diane s on 04/01/2024Eddie was super professional, thorough and prompt. Probably one of the best service experiences I've had with the dealership in years. Highly recommend scheduling your appt with him!Thank you for your kind words for our staff, we appreciate it!
Service Experience
by EmilyeL on 03/29/2024Wonderful experience with the service department- they are always extremely kind and helpful, feels like a concierge type service when you bring in your car. I appreciate that you can drop off or stay and wait and that they always do the… best job at updating you on how things are progressing with the car.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
60K Service for 2017 RX350
by GlennSp on 03/28/2024I scheduled and dropped my vehicle for the 60k service. I was checked in promptly and Josh quickly set me up for a courtesy vehicle to use during the predicted 3-4 hour service duration. I returned near the end of the alloted time and… had a short wait for my vehicle to complete the courtesy detailing. Josh outlined the list of items completed during the service and quickly checked me out.It sounds like you had a smooth and efficient experience with the 60k service at our dealership! We're glad to hear that Josh and our team promptly checked you in, provided a courtesy vehicle, completed the service within the predicted time frame, and outlined the items completed during the service. Thank you for choosing us for your vehicle needs, and we're here to assist you anytime you need further service or maintenance.
Laurie is the best as always!!
by Andrea Melas on 03/27/2024Laurie always takes excellent a d detailed care of my car. She always treated it like her own!!It's fantastic to hear that you had a great experience and that Laurie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great experience
by John941 on 03/14/2024Seamless trade-in and purchase. Nigel was generous with his time and expertise. Corey and Haris did an excellent job at orienting me to the new vehicle. Sven made the finance transaction a breeze.It's great to hear that you had a seamless trade-in and purchase experience! Nigel, Corey, Haris, and Sven all played important roles in ensuring your satisfaction. We're here to help and ensure your continued satisfaction with your new vehicle!
Seamless trade-in and purchase
by DawnMarie on 03/12/2024From start to finish, I had a great experience. I highly recommend working with Nigel, Haris, and Sven without hesitation.We're thrilled to hear that you had a great experience from start to finish! Thank you for recommending Nigel, Haris, and Sven without hesitation. Providing excellent service is our top priority, and we're delighted that our team members could assist you effectively. Thank you for choosing us, and we look forward to serving you again in the future!
Best car buying experience
by SeamusMc on 03/02/2024My wife and I came in looking to find a new ride that gave us luxury and quality. Cory Bowman helps us on our last Lexus and he was our first choice walking in. He helps up test drive the one and only New TX on the showroom with our new… born to make sure the car seats fit perfectly. After we put in an order for the best fit of options we wanted. Through the whole process Cory was responsive and let us know when our new vehicle was arriving. Even at the last minute changing to a higher model he didn’t seem to mind one bit and worked around of scheduling to get us the perfect new ride. If you are looking for a new vehicle remember to ask for Cory Bowman and there finance manager Josh Lemieux was a pleasure to work with as well. No pressure with great explanation of all products offered. I will be buying all my vehicles from this team moving forward.Thank you for sharing your wonderful experience! It's fantastic to hear that Cory, along with the finance manager Josh, provided you and your wife with top-notch service. It sounds like they went above and beyond to make sure you found the perfect vehicle that suits your needs, even accommodating changes and ensuring everything fit well for your family. We appreciate your recommendation and look forward to serving you for all your future vehicle needs. Safe travels in your new ride, and congratulations on your purchase!
IRA Lexus of Manchester is proud to have a huge selection of used and pre-owned vehicles for Bedford customers to test drive. Whether you are looking for a low priced used car or a certified pre-owned vehicle that looks and feels like new, IRA Lexus of Manchester is the place to find it.
IRA Lexus of Manchester also has a financing department and an automotive service department that are some of the best in the Nashua area. You know what your automotive service needs are and IRA Lexus of Manchester’s receptive staff will strive to meet them. Come in or call us today and find out why so many of your Bedford, Machester, and Portsmouth neighbors chose IRA Lexus of Manchester.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's great to hear that you had a positive experience working with Stephanie and the rest of the team! It's important to feel informed and comfortable during the car-buying process, and we are glad Stephanie was able to provide that for you. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your new vehicle!
by Sara Thurston on 04/08/2024