Grappone Honda
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Customer Reviews of Grappone Honda
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Exceptional Sales Experience!
by SusanMG on 04/14/2025
Grappone Honda made purchasing a new vehicle an stress-free experience. Our sales person, Christy, was knowledgeable and helpful throughout the process. This is our 7th Honda and we highly recommend Christy and Grappone Honda for your… next vehicle purchase.
1915 reviews
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Fought for warranty coverage!
by Ggeick9 on 04/28/202540 year customer of many cars and service, always very satisfied. Recently they successfully fought with Honda rep. to obtain extended warranty coverage for engine building defective, installation of components on older car. VERY THANKFUL!Oil change
by Veritas556 on 04/25/2025I get a lot of oil changes. And most of the time I use you guys. Today I went in for a regular oil change and came out all being free because of how many times I do go to get said oil changes. They also noticed I would be due for a state… inspection in July and let me know that they could do it early within three months. This was awesome information. Saved me a visit a few months down the road and also one less worry. This place is great. They are honest, they never try to up sell, and they keep you the customer well informed DURING the whole process. They have a customer in me for sure.Exceptional Sales Experience!
by SusanMG on 04/14/2025Grappone Honda made purchasing a new vehicle an stress-free experience. Our sales person, Christy, was knowledgeable and helpful throughout the process. This is our 7th Honda and we highly recommend Christy and Grappone Honda for your… next vehicle purchase.Service Department
by David Zink on 04/12/2025Prompt and courteous as always.Excellent service today
by Eapinnh on 04/10/2025Excellent and very thorough job today switching g to summer tires. Also did several Checks around the car as well. Thank you!Transparent & pleasant
by Luciferadi on 02/28/2025Excellent communication & transparency, always pleasant interactions.State inspection
by Janelliebean on 02/21/2025I've always had good dealings with this company. They show you your inspection and are very clear with your cars needs and pricing.In out great job
by Nope123 on 02/11/2025updated 02/18/2025Recall work done. It was in and out real quick!!!Bought my new CRV
by Marko454 on 02/10/2025updated 02/18/2025Excellent people to deal with. No BS, just straightforward and genuinely honest. There’s obviously a good reason they’ve been in business for 100 years—still in the family.My First Honda
by Peach P on 02/05/2025After 30 years of Toyotas, it was time to branch out to another brand. And Honda spoke to me! I settled on the CR-V because it satisfies everything I was looking for : 4 wheel drive,hybrid, and SUV size. In addition, the CR-V is a good… fit physically for me - I’m not very tall, and some cars do not work for me. The CR-V was easy to adjust to my needs and I look forward to driving it for years.Headlight issue
by Elliott on 01/29/2025updated 02/05/2025Quick. Thorough. Polite.Great customer service
by Liz Snell on 01/14/2025updated 01/21/2025I recently bought a vehicle from grappone Honda and the sales staff Erik was amazing. He answered all of my questions promptly and went over everything in the vehicle. I would recommend them to others.Great service for Honda Vehicles
by JimJean on 01/14/2025We all our Honda service for our two CRVs done hereMixed customer service.
by Cheryl R on 01/05/2025I drove my car into the Grappone Honda service bay at 9:30 on Friday, January 3. The man who met me was super friendly and welcoming. When I walked through the door, my reception became very icy. Three men doing their absolute best to… not make eye contact. Each one looking down as if to say “please don’t approach my desk”. So sad. No greeting. Nothing. No “can I help you”. I chose the man on the far left. Super unfriendly. I was there for recall service. You know? Not my FAULT. I had several questions and he answered them with blunt one word replies. So rude! I went to the waiting area. The coffee maker needs to be replaced. All the buttons are broken. No popcorn. If you are going to offer popcorn, then make it. Don’t make people ask. I wanted to see Eric who sold me my car but he was not in yet. I went into the showroom because I was interested in asking questions about an Odyssey and a Pilot. The two men there never greeted me, never looked at me until I approached them. As far as I’m concerned I could’ve been there that day to buy a brand new car. I asked about the models I was interested and their reply was oh, there’s a couple outside if you want to look. Seriously like that is the last place on earth I would ever buy another a car if that is how the sales people treated me. When I bought my Honda CRV hybrid Eric could not have been more friendly and that is the reason that I decided to go with Grappone Honda. Based on my experience in Concord, I will probably go to Keene in the future. I had heard wonderful things about Concord, but Friday was not an example of any of them.Great service!
by Phil Pavs on 01/04/2025Just brought my 2019 Honda Ridgeline in for a state inspection and windshield wiper replacement. As always, Kyle and the gang greeted me with a smile and checked me in promptly. Within 30 minutes, the tech had sent a video to my cell phone… for review, fully explaining the multipoint inspection and noting that everything was “in the green”. Within 15 minutes of that, I was checked out and on my way.Top notch serve in all departments
by MARK-01 on 12/13/2024updated 12/20/2024I purchased the car from GRAPPONE and that process was smooth and George was great to work with. And since I’ve had the car for over a year, I’ve been going to them for all the service and that’s always been great dealing with the team.… And recently, I had a small warranty issue, and my mechanic was Rocco, and once again, very courteous, very respectful and very detailed in his work and resolve the issue. Highly recommend GRAPPONE Honda to anyone.My first car lease.
by JenniferD on 12/16/2024I was very anxious entering into my first car lease. Paul Herilhy made the process quite painless. I was very excited to pick up the new 2025 Honda HRV!Service appointment
by JMMmac5 on 12/19/20241st time at this dealership and they were wonderful. Friendly and kind.Service
by TashiaL on 11/30/2024updated 12/05/2024Kind young man helped me with checking in my vehicle, service advisor was speaking with another tech so another advisor helped get me checked in, no waiting around!! Got a video of the 23 point check (along with a paper copy) overall always… happy with GrapponeWonderful service
by Novarhay on 11/20/2024Went above and beyond to help fix the issue.
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