Customer Reviews of Subaru of Keene
Review type:
Tremendous buying experience
Tremendous buying experience
by mihaha1960 on 02/25/2025updated 03/03/2025Best auto buying experience I have ever had! My salesman, Doug W. was knowledgeable and, more importantly, respectful. The finance manager was professional and very transparent. Follow-up has been first rate. Most strongly recommend Keene… Subaru!Very good service
by Hilliar on 11/11/2024I had a state inspection. Making the appointment, and getting in and out in a reasonable time was fine. Occasionally when I have a small question, such as how something on the instrument panel works, I have driven in and they help me… solve the question without an appointment, as long as it takes only a brief time.Inspection
by crosstrek on 09/18/2024updated 09/26/2024Happy with prompt service.Oil Change, State Inspection, New Tires
by NickleBack on 09/23/2024Getting it done right in a timely fashion at a fair price.Keeping our Family Safe
by Older Driver on 09/16/2024Recently Keene Subaru identified a need for our brakes to be worked on and parts replaced. We had never realized there was a problem and so appreciate that they really care about our safety. They follow the Subaru guidelines to perfection.Honest high quality sales team
by Don Carlson on 08/16/2024updated 08/23/2024We just bought my daughter a pre-owned Subaru from Keene and they were a delight to work with - honest, caring, open, and great attention to detail. Their mechanic found a problem with the rear shocks and proactively offered to replace both… for free (huge difference); they thoughtfully arranged to deliver the car to us in Rhode Island with all the necessary well-organized documentation so my daughter could leave for college on time; they got all the paperwork done and delivered the newly-detailed car in terrific condition exactly as promised. Craig and Adam and Katie and Sam were all friendly, transparent, professional and responsive to all our questions. What a striking difference from all the other shady used car dealers we visited during our search! No sleazy added charges or high pressure tactics — just excellent cars at good values and honest dealing. I’d go back again in a heartbeat.Excellent sales experience with Doug Welch from Subaru of Keene!
by Sherry Veilleux on 05/19/2024I recently bought a certified pre-owned Toyota Corolla from Subaru of Keene, and I can't say enough good things about Doug Welch. He was incredibly trustworthy and patient, really taking the time to understand what I was looking for and… finding the perfect car to match. Even after the purchase, Doug followed up to make sure everything was going well, which really impressed me. If you’re looking for a great car-buying experience, I highly recommend Subaru of Keene, and especially Doug Welch, for his exceptional service and dedication.Extremely unsatisfied, time after time
by WRXWRXWRX on 01/23/2024Straight forward - The "service" at the Keene Subaru is about as bad as it gets. I have owned/driven/worked on 6 Subaru's during my time as a licensed driver... mostly WRX's, but a Legacy, Forester and Ascent along the way. I've been to… just about all of the Subaru dealerships in the Southern NH and Northeastern Mass area, and trust me, you are going to want to avoid Keene at all costs! We have had to take our car in about four or five times, to be repaired for a problem that could have been fixed the first visit. The techs continued to just replace each part that failed in the brakes, rather than replaced the ultimate root of the problem as we had asked. Because of this, the emergency brakes engaged on our vehicle, just recently after they (Subaru Keene) returned it to us, after making previous "repairs" while driving at a moderate speed, jolting the vehicle to a stop.... quite a traumatic experience with a car full of children. The Service Department preached that their techs are not trained to search for problems, but instead replace the failing ones. Penny Stone has been extremely condescending, even demeaning I would say, in the way that she has spoken to us at times throughout this process. The response she gave, after we expressed a concern for safety while driving the vehicle after these incidents of the brakes coming on unexpectedly, was sickening. It felt as if she was almost trying to shame us for feeling this way and having this concern... explaining to us how she would have no problem feeling safe driving the vehicle full of her children, after the "Techs" replaced this next part. I went out of my way to purchase my most recent Subaru from them, this last summer of 2023. I did this in order to work with a dealership that was conveniently close, as I currently have two newer model Subarus that require maintenance, etc. After this last visit, I am completely done with anything associated with the dealership. Thei workmanship and quality is subpar to say the least and the people are just rude. AVOID Fenton Keene Subaru AT ALL COSTS!Subaru of Keene
by McLaughlin on 12/21/2023Great place to buy a vehicle! Excellent Service. The whole process was easy, professional, and low stress. Highly recommend John! The finance department was honest and great to work with.Good afternoon, Thank you so much for taking the time to leave us this wonderful review, we really appreciate it! We are very lucky to have John as apart of our amazing Subaru team! If you ever need anything else from us, please feel free to give us a call or stop by! Best, Subaru of Keene
Roger
by Roger G H on 09/29/2023Pleasant transaction. Subaru of Keene is first class facility,clean,up to date facility. Very clean show room with up to date environment and vehicle lot. Sales person very pleasant ,knowledgeable and helpful choosing model and features.Great place to purchase your car
by Western buff on 09/20/2023People there are very friendly knowledgeable and willing to go the extra mile. Nothing but helpful.2023 Forester Lease
by Lake Girl on 09/18/2023Everything from trade in value to signing paperwork all done with no pressure. Sales and finance went over my options with a fine tooth comb and found me the best deal!All 10's with a personal touch!
by Notimetosit on 08/15/2023Every visit is a time with the service person talking with me, not at me. Effort is made, that they are sure, I understand what they are saying. Maintain!My ruby red racer!
by oldfaithful on 03/27/2023Sales people didn't waste our time and got right to the point. All the people there were super nice and courteous. The GM came out of his office and introduced himself to me. I believe that is a first. I didn't have to haggle (maybe a tad).… They didn't have the car that I wanted at first but hey said they would get it for me.The other dealers I have dealt with in the past only wanted to sell me what they had on the lot. Now I'm going to polish and then ceramic coat my baby. Did I tell you I love this car?Fool me once, shame on you. Fool me twice, shame on me
by EA on 05/29/2021Poor communication and follow through. I gave two chances and the second chance ended even worse than the first. They apologized after their first error, but then completely fell short on everything the GM told me and sold the vehicle to… someone else when they promised to call, send me pics when the car was ready and make a deal on the phone. 2.5 weeks wasted, being strung along, initiating all the follow through myself. Not a place I can trust to get quality customer service. Disappointing all around.Hello Erika, We are very sorry for the experience you encountered with us. Unfortunately some mistakes we made along the way, and for those we apologize. At this time, the person you were working with is no longer with our company. We should have been much more diligent with our follow up. If you would like to speak with our CEO Bob Swartz to discuss any concerns, he would be happy to speak with you. You can reach him at 603-354-5000. We are sorry again for this experience, Subaru of Keene
Good experience, start to finish
by Happy Keene customer on 10/21/2019I worked with Jason Kennedy (and the finance team) to purchase a used Jeep Patriot for my daughter. Jason was great, easy to work with. I fortunately added the extended warranty which, at the near year-one mark, is being utilized. The… follow-up customer service is excellent, one of the best I've experienced. I would not hesitate to work with this team again.Happy Keene Customer, thank you for your kind words! We're happy we could help and g;ad to hear to extended warranty is coming in handy! Take care and we look forward to assisting you next! Regards, Subaru of Keene
Kathy and Craig were wonderful!!
by Kej10060 on 10/02/2018Kathy and Craig made my experience so easy. Kathy got me well informed about everything about my new car and made the whole process as quick and easy as she could. Craig was very helpful with what my options where when turning in my old… car. I highly recommend both of them.Thanks for taking the time to review us on Edmunds! Pleased to hear you had the chance to work with Kathy in sales and that she and Craig made the whole process quick and easy for you guys! Congrats again and we look forward to assisting you next! Regards, Subaru of Keene
2019 Legacy
by rickbetty3862 on 09/21/2018This is the third car we have bought at Subaru of Keene, and the 2nd Legacy. All 3 have been through Kathy Kelley. We know we can rely on her to be honest with us and get things done that we want. The car that we wanted was not on the lot… and she found one for us and had it there waiting for us when we got back from our trip and everything was done. All we had to do was sign the finance paperwork and we were on our way home. The undercoating that we requested was done as well so no need to bring the Legacy back until the 1st oil change. Adam in the finance department was also excellent. He got us reasonable terms and provided knowledge about the coverage we should consider based on how long we planned on keeping the car. Thank you to everyone at Subaru of Keene, and especially Kathy and Adam for getting this done with seeming ease. I'm sure it was not, but it was for us. Rick and Betty Teeter Deering NHThank you again for taking the time to rate and share your experience with us, Rick and Betty! PLeased to hear you had the chance to work with Kathy and Adam in sales; we agree they are wonderful to work with and know their stuff! Also pleased to hear we have earned your patronage over the years and that your 3rd purchase was straightforward, professional and enjoyable! Congrats again and we look forward to assisting you next! REgards, Subaru of Keene
Great place to buy a car!
by weanferd on 09/16/2018Kathy Kelly was wonderful! She made the buying experience both fun and easy. I will not hesitate to send my friends to her when they are in the market for a new car.Weanferd, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Keene! Take care! Subaru of Keene
A good experience
by BlueStater on 09/14/2018This is the second Subaru I have purchased from Subaru of Keene. The experience was uniformly good. All promises made to me were kept; my salesman, Jason Kennedy, was very professional and helpful. All the people I encountered at the… dealership seemed motivated to see that I drove off in my new Forester feeling that I had been fairly dealt with. This has always been my experience with all parts of Subaru of Keene -- sales, service, parts -- and an important reason why I returned for my second Subaru purchase and will for my third in a couple of years (my other car -- not a Subaru -- is giving out).Karyna Vargas replied on Sep 17, 2018 Live Bluestater, thank you for sharing your positive experience! Pleased to hear you have had a consistent experience across all our departments over the years and that we continue to provide you with great service! Take care and we look forward to assisting you in the future for any of your car needs. Regards, Subaru of Keene
Great Sales Experience
by Newcars20182 on 09/14/2018Kathy Kelley is the best Sales Person I have ever dealt with, and I have dealt with many in my 30 years of buying new Subarus. This is my 2nd new Subaru in two months. I was more than happy to deal with Kathy again on my 2nd purchase. I… told her I wanted in and out quick on the closing and it was so.Hi Newcars20182, we are very happy to have provided you with such a positive experience! Pleased to hear you had the chance to work with Kathy in sales and that she provided a superb car-buying experience! We agree she is great to work with. Enjoy your newest ride and should you have any future ques tions or concerns, please don't hesitate to ask. Regards, Subaru of Keene
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Ascent
Lifetime Powertrain Warranty with every new vehicle purchase.
Community-minded. We donate and volunteer with over 75 local charities and non-profits every year, with great emphasis on the Monadnock United Way, The Keene Community Kitchen, The Monadnock Humane Society, THe Keene Family YMCA and more!
Customer-Oriented. We strive for 100% Customer Satisfaction and pride ourselves on providing a no-pressure shopping environment allowing for a more professional, education-based and upfront approach to the car buying process.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Automated Car Wash
Sherry, Thank you so much for taking the time to leave us a review, we greatly appreciate it! If you ever have any questions or concerns in the future, please don't hesitate to reach out! Best, Subaru of Keene
by Reilly Woodbury on 06/06/2024