Peters Honda
Today 8:30 AM - 9:00 PM
Customer Reviews of Peters Honda
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42 sales reviews
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Matt and alyssa
by Nicole on 07/18/2018updated 07/27/2018I had came in a first time and ny experience was horrible because if the sales person. I had intended not to come back until i spoke with matt atherton. I reached out to him for a second try. My experience was turned right around and i… was treated like a person not just a sale. I finally came in purchased my new car and met alyssa. She was nice from beginning to end she showed me respect and talked to me through the whole workings of my car. I will recommend this dealership because of matt and alyssa. They both are wonderful assets to hondaAmerican Honda had to help us...yes, that bad
by NewtonMass on 08/13/2017The sheer arrogance, the chutzpah of these people, such that even after American Honda (the parent company of the manufacturer) intervened and called the General Manager AND the sales manager, they still didn't follow up and resolve… matters. Whatever you do, do not, do not, do not do business with these people. So what happened? We leased a vehicle from them. They delivered it with plates that expired within weeks (ie not new plates, but ones that they transferred from another vehicle). What else? Wait for it...they delivered the car without a state inspection. Of course we had no idea until we were pulled over by the cops who noticed there was no sticker. Horrified? The cops were, as were American Honda. We called Peters. Three times and not once did the GM or the SM call back. So we called American Honda Customer Service, who called Peters to resolve this matter. Of course Peters took their time to return American Honda's calls. They told American Honda that they were at fault and they would call us. And as of today? Nothing. Zero. Zilch. American Honda called them and they said they would call us? Did they? Of course not. So back to American Honda it is next week to pursue this matter.BUYER BEWARE
by bweisman12 on 04/07/2017The car buying experience was quick and easy.....but once you sign on the dotted line, forget about it. It's as if you never existed. Anything you need from them after they have your money is a nightmare. The sales managers don't pick up… their phones, check their voicemails or return calls. The salespeople don't do what you ask and when they say they will, they just forget. You essentially have to babysit them to get anything accomplished. When you do finally get a hold of anyone they have "been on vacation". Its a total joke. Very unprofessional, total lack of organization. Look elsewhere if you want to be a valued AFTER you fork over the dough.Will never do business here again
by michelle21 on 02/07/2017First off, I must say that I love Honda vehicles. I've driven one for nearly eight years and my husband drives one as well. I have been a customer at Peters for years. Never again. Two weeks ago I took my mother (who lives out of state) to… buy a CRV. She purchased one on the spot and was really excited. Upon bringing it home to her mechanic it failed inspection. This was due to the rear tires being bald. Her TRUSTED mechanic replaced them so she could drive the car safely. I was APPALLED that a brand new car off the lot would fail inspection. It's embarrassing Peters. Not to mention completely unsafe. Instead of reimbursing my mother the approx $300 the Sales Manager flat out refused me and insinuated that her mechanic/friend scammed her. They told me their service guy said they were at 70%. Funny, I was sold a car with 4 brand new tires. Even the sales associate confirmed that to me as he POINTED them out in the lot. What is going on in the back service room? Bait and switch much? Their customer service is absolutely horrible. It took no less than 4 calls (not one returned), one email (never answered) and a personal visit to even get an acknowledgement from them. I want to give this zero stars but my mom loves the car. Buy Honda vehicles just not here.Professional
by 6mtSport on 01/21/2017Michael Melendez is very professional and helpful. He understood that time was important to me. I highly recommend Michael for all your automotive needs.Good Salesman, Acceptable Sales Manager, Terrible Finance Manager
by ProlixOne on 02/01/2016updated 02/15/2016On 1/29/16, I had a decent experience ruined by a Finance Manager (hereafter "FM"), whom I would characterize as arrogant and evasive. Even omitting that he ignored my wife-never making eye contact even when he shook her hand-my interaction… with him turned so acrimonious so abruptly that I ended up walking out on the sale after much time and at the expense of a car that I really liked.If you want the abridged version, skip to "The Confrontation".-The Setting-[1] My wife and I (hereafter "we") test drove a car at Peters Honda (hereafter "PH") on Tuesday.[2] After some internet searching, we found that PH had another car on their lot that we might like. We made an appt for Friday at 9AM with the salesman who had helped us Tuesday.[3] We arrived at PH at 9AM, test drove two vehicles, and began negotiating the price of one. At approx. 11:40AM, I signed the preliminary agreement timestamped 11:30:09AM, and our salesman went to find a FM.[4] 20m passed. No FM. At 12:15PM, we notified both the salesman and the sales manager that we had an appt. at 1PM but would return later. The sales manager agreed that 4PM would be a good time for us to return and assured us that the FM would work on the paperwork in our absence and everything would be ready for us at 4PM.[5] At 3:50PM (10m early) we arrived, with our 2 kids (3 and 8) at PH. Again, we waited for 20m, until approx. 4:10PM, I asked, "Are we looking at a wait of two hours or a few minutes?". The salesman couldn't even say that it wouldn't be two hours. We had thought we would come at 4PM, do paperwork, and then go for a family dinner in our new car ~5:30PM. Now, we were facing the prospect of postponing dinner until 6 or 7PM and negotiating on an empty stomach with cranky kids, so we explained to the salesman that we'd get dinner and return again to finish the paperwork. We left PH at 4:13PM.[6] At 5:30PM, we return from dinner and again are made to wait, because now the FM is eating his dinner.-Something Feels Wrong-Until now, my feelings regarding the waits had been neutral. I understand that PH is busy, that no FM was available at 11:45AM, and that it wasn't PH's fault that I had an appt. in the afternoon. I understand that PH can't predict volume, and even though PH personnel had *clearly* set the expectation that someone would be available to work with me at 4PM sharp, I wasn't bothered that no one was, and I accept that it was my decision to leave again to get dinner.But now, on my 4th visit to PH in a week and 3rd this day, the FM doesn't even come out to greet us, not because he's with another customer, but because he's eating. This is where things are starting to feel wrong.I'm not saying that the FM should have immediately put his dinner aside to work on our sale, but had I been him, *I* would have taken 30 seconds to come out of my office, greet the customers, and tell them personally that I appreciated their patience and would be just a few more minutes.Instead, our FM made us wait, yet again, for another 5-10 minutes before he graced us with his presence.-The Confrontation-The FM spent 30m trying to sell me an extended warranty plan. He had 4 plans to show me, but we only got as far as the first choice:[1] use what remained of the basic 3yr/36K mile warranty (hereafter "3/36") from the original date of purchase.[2] buy the cheapest extended warranty, which the FM states is "the same" as the 3/36 but extends it to 7yr/100K miles (hereafter "7/100").Now I want to make this clear: the FM described the 7/100 as "the same" as the 3/36 over and over while we spoke. He left no doubt that they differ only in terms of when they start (original date of purchase vs. today).So now, to make sure that I understood the plans, I asked specific questionsMe: "If my central display panel fails before the 3/36 ends, and I walk into the service area, state my problem, what happens next?"FM: The service personnel fix it.Me:"Ok, then before I can drive off in my repaired vehicle, I have to pay how much?"FM: zero dollars.I asked more questions with different pieces of equipment and in different scenarios, and the answer was always the same:[1] Under the 3/36, Honda will fix it for free.[2] The 7/100 is "the same" as the 3/36; it's just effective for a longer term.After 30 minutes of this, and after getting the FM to drop the price for the 7/100 by $1000, which he did almost instantly from ~2500 to ~1500 - potential buyers take note - I was close to buying at least the 7/100, but then, in an effort to seal the deal, the FM made a mistake.He drew an analogy between the 7/100 and health insurance, which prompted me to say, "There's no co-payment."And the FM said, "Oh no, there is. $100."At this point, the FM has unequivocally stated all of the following:[a] the 3/36 costs $0 per service visit[b] the 7/100 is "the same" as the 3/36[c] the 7/100 costs $100 per service visitAll of those cannot be true at the same time, and the conversation unfolded like this (the '...' indicates an interruption):Me: "But you said with the 3/36, I pay zero dollars."FM: "That's right, but..."Me: "So then [the plans] are not 'the same'!"FM: "Yes, they are..."Me: "No! They're not!"FM: "The plans are the same in..."Me: "No! No! No! They're not 'the same'. One has a fee and one doesn't. That's different."FM: "No..."Me: "Yes! They're different!"FM: "No..."Me: "Ok, that's it. We're done with warranties. I'm not getting any of them. Move on."So, acknowledgment: I was angry. I had established a syllogism every bit as clear as "If A=B and B=C, then A=C.", and here was the FM trying to convince me otherwise. In my shock, I raised my voice, and I talked over him.Initially, the FM said something like, "Ok, no warranty plan," but then, he grew still, looked at me, and said, "I have been very polite to you, and I am not going to tolerate you raising your voice and disrespecting me, and if you're going to be rude, I don't want you in my office; we can go get another FM, and you can finish with them."So this is important: it was the FM, not me, who suggested that he and I cannot work together; he introduced the possibility of ending our interaction before completing the sale.This put me on the defensive, so I began to apologize for raising my voice, but as I explained that it was a response to his dishonesty - omitting the $100 charge from all descriptions of the plans until I asked the precise question that forced him to reveal it - he returned to his talking points, and as I struggled to control the urge to interrupt, I realized that we'd only go in circles, so instead, I stood up, turned to my wife and said, "Honey, can you get the kids to car? We're done here."The FM stood up and again offered to get another FM, but I turned to him and say quietly and evenly: "I'm sorry that I raised my voice with you, but I'm telling you now, quietly, that I don't think you've been honest with me, and I don't want to continue this anymore. May I have the title to my trade-in back, please?" The FM gave me the title to the trade-in, and I think that we may even have shaken hands.I'll never go here again. I bought a car the next day from Honda North in Danvers, MA.Fantastic Sales Experience
by reviewTheThing on 12/31/2015Peters Honda is a wonderfully friendly family owned business. My sales rep was Diana Daloia. I could not have asked for a more friendly and informative person to help me purchase my first car. She knew a variety of information about the… vehicle that I hadn't even thought to ask about! She was also happy to just sit with my fiance and I and engage in casual conversation as we waited for financial representatives to speak to us (which did not take long). The most important part of the experience that Diana provided was that it was actually free of stress. Buying my first car was, at first, a very stressful and scary experience. However, Diana lifted a lot of the stress from my shoulders just be being so informative and friendly. Several weeks before I was ready to actually purchase my car, I had the pleasure of working with another sales rep named Lynn Vieira. Lynn was also very friendly. She was actually the original reason that I went back to Peters Honda in the first place! If you decide to shop at Peters Honda, definitely ask for Diana or Lynn!Excellent buying experience
by alexn3 on 05/06/2015I walked in looking for a new Accord Sport sedan, with some particular requests. Specifically, I wanted to look at several different models of the same car to find one with a little more clearance between the body and the tail lights (which… are in some cases known to rub through the paint after a period of time when attached too tightly). Paul was great to work with, and was super accommodating of my somewhat unusual request, taking the time to show me nearly ten cars in total so I could pick one that looked good to me. I had also come up from Boston on the weekend, and I really appreciated that Paul and Steve offered to give me a loaner car while the registration paperwork on the new Accord was getting sorted (which required waiting til the next business day), so that I wouldn't have to have a friend drive me up more than once. Overall no nonsense, no pressure and pleasant people -- a 5-star experience!Kim Richards is the best!
by mquinn2 on 12/16/2014This is the 3rd time my husband and I have boughten a car from Peters in Nashua. We love Kim and won't shop with anyone else! I will continue to follow Kim wherever she should end up! Buying a car has always been a great experience with… her.Amazing Sales and Finance Experience
by torland on 12/13/2014My wife and I had a wonderful sales experience at Perter Honda in Nashua. Our salesman, Ethan, was pleasant, warm, and informative about the vehicle we were looking to purchase. He answered every question we had and make us feel… comfortable with no sales pressure at all throughout the process. We had an extensive test-drive with Ethan and his knowledge of the vehicle (even though it was a BMW that was not sold new from Peters) was amazing. The finance person was also great securing us a lower rate than even my credit union. My wife and I love our car and the treatment at Peters from sales to financing has created a pair of return customers and great referrals for years to come. Do not change a thing because this is exactly how car buying should be.At Peters Honda we believe that buying a new car should be completely stress-free and fun. We are so happy to see that you enjoyed working with Ethan and our Peters Honda team and are so proud to read your review telling others about your experience with us. Thank you so much and please dont hesitate to give us a call if you need any assistance with your vehicle.
Great Experience
by catc522 on 11/17/2014I just purchased a 2014 Acura MDX. I love the car and the overall experience was great. This car was exactly what I was looking for. The salesperson, Nick Keicher, was outstanding. Extremely helpful and professional. He wasnt pushy at all;… just helpful and honest. He has even followed up after my purchase to see how things are going! I would highly recommend Peters and Nick to anyone!!Thank you for choosing Peters of Nashua for your new MDX! We appreciate your business and thank you for sharing your experience with Nick / Peters of Nashua for others to read. Please give us a call if we can be of any service with your new vehicle.
low pressure purchase
by evan16 on 10/23/2014I purchased a used Chevy from Diana a few months ago. It was a great experience. I compared the price amongst a few dealerships and there was on par but I went with peters because of the low pressure deal and the free extended warranty.… It's been a few months and I am still very happy with my car and my treatment. I won't hesitate to shop here again.Thank you for sharing your experience at Peters Honda and with Diana. We appreciate your business and are so happy that you are still very happy with your vehicle. We are thrilled that your are enjoying our complimentary limited lifetime powertrain warranty. Please give us a call if we can be of any assistance.
Great Place to Buy Cars
by RajMahadevan on 10/09/2014This dealership is run by professional staff who are honest, polite, respectful and knowledgable. Steve and Jeff are outstanding and of immense help. They did everything I needed to be happy with my new vehicle.Thank you for choosing Peters Honda for your new vehicle. We appreciate your business and look forward to being of service as you enjoy driving your car. Please give Steve or any member of our Peters Honda team if you need any assistance.
Truly the best eperience I have had - Mark G
by kassidysdad on 10/06/2014This is my second vehicle from Peter's Used Autos. This experience was even better than the first , which was hard to beat since I thought that was perfect. Kudos to the Used staff, Kim R is just great & personable. I appreciated her… kindness to my daughter. I have always recommended Peters and will continue to do so.We are so happy to see that you continue to have great experiences with our Peters of Nashua team - and especially Kim Richards. Thank you for taking the time to tell others about us and thank you for coming back to Peters of Nashua.
They dont want business
by jluvsj on 08/26/2009first, online inventory is never right. they had 5 cars of i want online but when i went there, they were sold out. I exchanged few emails with internet sales department. but they are not willing to negotiate at all. while other… dealership calling me and trying to give me an offer and sell their car, these guys never showed passion to do business. I will never recommend this dealer to anyone..HASSLE FREE
by janicearyan on 11/07/2008Just wanted to thank Peters Honda for their salesmanship. It was a pleasure to deal with them.. All the people were great . Bob Bozek, Zoey, karen. etc... I went to many dealers to get the best price on a civic Ex with nav and let me… tell you they don't pressure you or use manipulative tactics like some other dealers..They even found me the color I wanted and it was ready the next day... Got a great deal and a hassle free time.. THANKSGreat Buying Experience
by bassfisher on 05/01/2008All I can say Is WOW Bob Bozek Your the man I came in with a quote from another dealer and you and Zoey Matched it with out hesitation. I Love the vechicle Honda Ridgeline RTX, I love the Price and I would definately recommend you to… everybody THANK YOU Guys for No pressure, and No Hassels A Great Dealership to buy your next car from. also Thanks Jim Pitka in finance. by the way $21628 plus $220 doc which includes wash n wax, a full tank of gas and a free first oil change Im a massachusetts resident so with tax title and $2000 up side down everything including GAP and extened 6 year 100K warranty $25800 financed Now thats a SMOKIN DEAL!!!!!didn't end up buying here!
by 07civic1 on 02/23/2008Went in one day looking to buy a new 2007 civic and of course they gave the run around and i knew more about the honda civic than the salesman knew. So i asked if he could work on the price at all and he said he would talk to his manager… and he said he could take $150 off the sticker...so i said no way and went to Rockingham Honda and i got $1,500 off the sticker no questions asked. Very easy transaction!Good Buying Experience Overall
by dmjoachi on 01/01/2008Second Honda Dealership visited. Salesman engagement was very good and direct. Little or no negotiation needed for me. The high pressure aftermarket extended warranty was a bit of a let down. The selection on the lot was good - not great.Peters Kia
by xb9l82z on 10/17/2007Purchased a Kia Sedona through this dealership. Buying process was typical. Salesman working all negotiations through sales manager. Slow, tedious process that was just to drawn out. F&I tried to add on and continued my new car buying… experience misery. Vehicle itself has required many service visits, and both Dealership and manufacturer have been less than satisfactory in there service and customer satisfaction. Still continue to experience steering whell vibrations today. Problem not resolved. Will not return to this deal despite it's inventory and great location. As a sidenote, the salesman that sold me my Sedona showed up to my house about 3 months later. ( after point of purchase ) My wife and I had a in - home sales consultant for Empire ( bath -refitting ) scheduled. Well to my surprise it was our salesman from the dealership. He remebered me and played down his departure.Average
by ajog on 08/31/2007Dealership well located in prime locality. Salesperson dosen't spend sufficient time during buying process.
About our dealership
Welcome to Peters Honda of Nashua! For years we’ve been delivering an outstanding selection of new, used, and certified pre-owned Honda vehicles to customers in Manchester, Lowell, Peterborough, Concord, and Salem, and beyond. Make your way into our dealership today and see what we can do for you!
Open seven days a week, our team is here to help you find the right vehicle suitable to your needs and budget. Pick from popular new Honda vehicles including the fuel-efficient and durable Civic, one-of-a-kind Accord, and CR-V SUV. We also carry the small size, and family-friendly Fit line of hatchbacks as well as the unique Odyssey. All of our cars come competitively priced as well, thanks to our Best Price 1st plan that ensures our customers never pay too much for the vehicles we sell. Plus, our financing team makes sure you receive a competitive rate when you take out an auto loan at our dealership.
Our promise to you doesn’t stop there though! At our state-of-the-art Honda service depar
Thank you so much for choosing Peters of Nashua again and again for your new car purchases! We appreciate your business and thank you for telling everyone about your experience with us. Please let us know if we can be of any assistance with any of your vehicles.
by pam_ryan on 12/16/2014