Customer Reviews of Sunnyside Acura
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by Dave on 08/08/2024t. Alex was my salesperson He lied about the value of my trade. He lied about the value of the Integra that I purchased. Lied about the maintenance free package. On and on it went. I've been in touch with these people least 50… times since my purchase and each time they try to " find an equitable solution" it ends with me getting ripped off again. I've also been in touch with Acura on a corporate level multiple times throughout this nightmare only to be told that the dealerships operate independently and they can only suggest that they do the right thing. They can however hand out platinum team awards. " Acuras highest honor". Basically it's a built in excuse to rip people off. You'll see all the negative reviews of this dealership are followed by the sales manager Bob referencing this award. If you're on the fence please do yourself a favor and go anywhere else.Great Service!
by hapyhapyhapy on 05/10/2016I have what is now a 13 year old vehicle. At the request of my previous mechanic at another shop, I started having my service done at Sunnyside. While my previous mechanic was very good, his advice is even better. I have been ULTRA… satisfied with Sunnyside service. With a 13 year old vehicle, I expected upturned noses. Not so! Just the opposite; they make me feel like The Donald. Highly recommend!Great dealership, very pleased with my experience
by Lindsey929 on 09/02/2015The sales representative, Micheal Keane, was very helpful, reasonable, and pleasant. He had the car I wanted shipped to Sunnyside from another dealership, held it aside for me, and gave me an incredibly reasonable price for it. I like that… I didn't have to negotiate. Our trip to the dealership was very quick and my car was ready for me in a couple of hours. I am very happy with my purchase.It is wonderful to hear that Michael and the rest of our team here at Sunnyside Acura was able to provide you with a great experience, Lindsey! We really appreciate this feedback and we will share it with them. Enjoy your new purchase! Thank you and if you have any questions about your new vehicle, please feel free to contact us. Sincerely, Bob Niven | E Commerce Director
RSX Service 8/18/15
by Donuti43 on 08/20/2015Work done on time and final cost as outlined. Good customer service people with a lot of knowledge about the autos.Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am very happy to hear about your positive experience at Sunnyside Acura. If you have any further needs, do not hesitate to come back in for a visit. Sincerely, Bob Niven | E Commerce Director
Love the service at Sunnyside Acura!
by Jewel10 on 08/17/2015They were able to fit me in at last minute and the service was very fast. Everyone was so friendly and helpful. Great experience and I am very impressed!We appreciate your input, Jewel. Glad to hear that you are impressed with the service we offer here at Sunnyside Acura. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Bob Niven | E Commerce Director
Excellent Service
by RSX03_DS on 07/30/2015Service Assistant, Brian, was very helpful and professional. He took care to explain exactly what was done. My vehicle was ready at the time promised.Thanks for your outstanding review! We're glad to hear that Brian has been helpful and professional during your visit! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Bob Niven | E Commerce Director
Thanks Alexander!
by meglloyd on 07/17/2015updated 07/24/2015The dealer called my current auto loan company with me to square away a payoff amount. When they consistently kept giving me (the owner) a lesser payoff than you (the dealership), he found a way to help me turn in my lease by working around… the complication. Thanks Alexander!Meg, we appreciate you for letting others know about your experience at Sunnyside Acura. We train Alexander and the rest of our staff to go the extra mile to take care of our guest's needs. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bob Niven | E Commerce Director
High Praises for Sunnyside Acura!
by chrisindab on 07/02/2015updated 07/11/2015The entire experience was great. Every person we met was friendly and helpful. Lucas Simmons did everything possible to get me into my new RDX. I will definitely be recommending Sunnyside Acura!It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it's important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Lucas went above and beyond for you; it is just an example of why he is such a great asset to our team. Enjoy your new RDX! We will make sure they hear of your kind words. All of us at Sunnyside Acura await your return. Please let us know how we may be able to help next! Sincerely, Bob Niven | E Commerce Director
Always SunnySide in Nashua
by h8carpayments on 06/29/2015Everyone at Sunnyside made my buying experience enjoyable and smooth. Staff was very courteous and helpful. They answered all of my questions. The financing process could not have been easier and they even delivered my car the next day.… Thank you very muchThank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car and make sure to follow us on Twitter and like us on Facebook to get a hold of the latest deals. Sincerely, Bob Niven | E Commerce Director
Outstanding Customer Service and Vehicle!!
by Acura2015 on 06/19/2015The customer service experience was outstanding and I had the pleasure of working with Sales Consultant Victor and Sales Manager Walid who went above and beyond to help me get into my first Acura!! I am proud to be part of the Acura family… would highly recommend this dealership and purchasing an Acura to anyone looking to get into a very high quality, safe and reliable vehicle! The TLX is awesome and so was the sales experience that came with it!Thank you so much for taking the time to share your feedback with us! Walid, Victor and the rest of our team work hard to make sure our guests have an outstanding car buying experience. Enjoy your new TLX! We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Bob Niven | E Commerce Director
You're Simply the BEST!
by Rhonda_Lynn on 06/11/2015Jimmy Biddle, Mike Bloutis and Franklin treated me with such kindness, respect and sincerity. Joe Mitchell leads the way! I have been a customer of sunnyside for 13 years and the professionalism of this organization has always been the… best!Rhonda, it was a pleasure to read about your excellent experience at Sunnyside Acura! You have been doing business with us for so long and we want you to know that we really appreciate your loyalty to our team! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Jimmy, Mike, Franklin, Joe, and the rest of our team were able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and loyalty; we look very forward to seeing you again in the future! Sincerely, Bob Niven | E Commerce Director
Great experience
by Melissa716 on 06/10/2015The process was easy, quick, and stress free! I never felt intimidated or pressured throughout the experience. The customer service after the purchase has also been superlative.Melissa, thanks so much for this 5-star review about your car buying experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visit. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Sincerely, Bob Niven | E Commerce Director
Great car shopping experience
by ALD12 on 05/09/2015Jimmy was very personable and professional. He did not push me at all to make a sale. He listened and worked hard to find a vehicle that would best suit me and my budget. Overall he made this an enjoyable car shopping experience. Franklin… was also personable and professional. He took the time to explain the financial portion to me in great detail.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly car buying experience to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Jimmy, Franklin, and the rest of our staff assisted you in such a detailed and customized manner. Give us a call if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb specials! Sincerely, Bob Niven | E Commerce Director | bniven@sunnysideacura.com
Sunny Side Acura my new tlx
by Salem111 on 04/26/2015updated 05/06/2015They made me feel comfortable throughout the whole process. Never once felt pressured or any "salesy" pushes. Everyone from the consultants to the sales manager to the general manger always smiled and made it the best experience for me.… Thank you Sunny Side AcuraAnother fantastic experience at Sunnyside Acura
by lillybec7 on 04/29/2015This is the second time I have leased a car through Sunnyside Acura, and the second time I have had the pleasure of working with Michael Keane. Mike is the consummate professional and made every aspect of my experience absolutely… comfortable. He is personable, helpful, low pressure, completely informed of all aspects of the vehicle, and more than willing to put forth any amount of extra effort that is needed, whether it be running to the back lot to check out another color option, or spending time helping me get my presets/bluetooth hooked up in the car. As an independent young woman who handles business affairs on my own, I felt completely respected and at ease in this dealership, which has not always been the case in the past with other car buying experiences elsewhere. I will not hesitate to recommend your dealership and Mike to my friends and colleagues. Additionally, Franklin Emerson, the Finance Director, and Nadi Malek, the General Manager were a delight to work with. I felt very welcomed by everyone at the dealership.Thank you for your continued patronage and for leaving us this wonderful feedback. Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded with you. We're glad to hear that Michael, Franklin, and Nadi were able to take care of you and accommodate your needs during your visit. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best regards, Bob Niven | E Commerce Director | bniven@sunnysideacura.com
Acura
by Greg_Karen114 on 04/11/2015updated 04/22/2015The service support, Mike, was very nice and went out of his way to help me. I had to come 1/2 hour later due to a new windshield insert and this was accommodated. I also like the quiet work room available.Thank you for taking the time to leave this great review! Our highest priority is ensuring our customers' 100 percent satisfaction, and we're pleased that we succeeded with you. Please feel free to visit us again anytime. We look forward to working with you. Best regards, Bob Niven | E Commerce Director | bniven@sunnysideacura.com
Parts replacement experience
by Tai_2014 on 04/07/2015updated 04/22/2015The customer representative is very responsible. I got all the response in the shortest time, and was treated very nice.We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best regards, Bob Niven | E Commerce Director | bniven@sunnysideacura.com
Great Service
by RN2015 on 04/02/2015updated 04/10/2015I was able to get service the same day as I called and everyone is very helpful and friendly...always received great customer service from all!!! thanksWe're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing us for your automotive needs. We look forward to serving you again in the future! Best regards, Bob Niven | E Commerce Director | bniven@sunnysideacura.com
Used Acura purchase
by GSWJS on 03/23/2015updated 04/06/2015Very quick response to our initial internet inquiry. Everyone involved in the entire process of the deal was professional and responded quickly to our questions and requests. We felt confident the used vehicle we bought was serviced with… care and cleaned immaculately just as if we had bought a new vehicle. Highly recommend Sunnyside Acura!Great Service!
by Amanda_M on 03/30/2015I like that when I walk in, I'm assisted immediately. The staff is very friendly, helpful, and customer service oriented. They are all very knowledgeable and do an excellent job explaining the details of the service that I'm receiving.We appreciate you taking the time to write this review about our dealership. We want to assure that all of our customers are informed and all of their needs are met when it comes to their vehicle. We are more than happy to accommodate all of our customers who bring their vehicle in for service. Please let us know if there's anything else we can do for you. Best regards, Bob Niven | E Commerce Director | bniven@sunnysideacura.com
Great experience with professional staff.
by Caseylc on 03/28/2015From beginning to end my experience at sunnyside was 1000% positive. I am a total skeptic when it comes to car dealers. I found the staff to be exceptional and true professionals. They adjusted to my needs and minimized my anxiety on the… work going on behind the scenes. Alex and Idy were top notch, went above and beyond the call of duty. I would not only recommend the dealership, I would encourage my friends and family to go out of their way to experience a great car dealership.Thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service, and Alex and Idy will be ecstatic to hear you left our store satisfied. We are very appreciative of your 5-star review and recommendation! Don't hesitate to ask if there is anything else we can do to help you. Best regards, Bob Niven | E Commerce Director | bniven@sunnysideacura.com
What can we do to make our customers as happy as we can with their experience at our dealership?
That is the question we ask ourselves every time we come into work, and it’s what has helped set us apart from other Acura dealerships in New Hampshire and Massachusetts. We have spent years perfecting the customer experience from start to finish. This means that from the moment you walk into our dealership shopping for one of our new Acuras or pre-owned vehicles, to the time you bring your vehicle into the dealership for service at 200,000 miles, we are always there with your needs in mind.
Sunnyside Acura prides itself on maintaining a staff of Certified Sales Consultants, Certified Finance Consultants, Acura Trained Master Technicians and Certified Service Advisors to assist you in the purchase, lease or service of your vehicle.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Express Service
- Customer Lounge Area
- English
- Spanish
Thank you for taking a moment to post a review of your experience with the Sunnyside Acura service department. 13 years is young for an Acura. We have clients with 20 year old Acuras and 350K plus miles. If well maintained, the vehicle will run for a long time. Thank you for choosing us. Keep an eye out for our grand re-opening around Labor Day as well!
by sunnysideacura on 05/12/2016